23rd Annual International Hotel Technology Forum 2026 (IHTF)

Where hotel leaders explore technology with real impact on guest experience, revenue growth and operational efficiency.

21 - 23

April

2026
  • ijVENUES, Amsterdam
  • Complimentary
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Why attend?

WHAT TO EXPECT FOR 2026?

 

 

400+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

400+

Attendees to meet each year

30+

Exhibitors to meet each year

80%

Attendees at Director+ level

IHTF Europe 2025

Agenda

  • 21 Apr 2026
  • 22 Apr 2026
  • 23 Apr 2026
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Streams

Stream B: Elevating Guest Experiences: Setting the Tone of the Stay From the First Click

Chaired by Ryan Haynes, Director, Haynes MarComs

Speakers

Ryan Haynes
Director, Haynes MarComs

12:05 PM

Chair’s Opening remarks

Speakers

Ryan Haynes
Director, Haynes MarComs

12:15 PM

Keynote: Demo: All in One App: Pre-arrival Guest Communications

  • Introduce your hotel and resort offerings to guests’ itineraries before they arrive
  • Showcasing your brand’s best across all locations
  • Opening the doors to upselling pre-arrival with push notifications
  • The first step to personalised content for every guest

Speakers

Luisa Aires
Director of Residences, W Algarve

12:45 PM

Interactive Case Study – AI LIVE in Action: Boosting Meetings & Events Revenue

  • Streamlining Success: Transform manual workflows with AI
  • Boosting Sales: Drive conversion through automation
  • Collaboration Insights: Learnings from Radisson and hivr.ai's partnership
  • Live Demo: Experience real-time AI voice activation in action

Speakers

Mandy Stam
Senior Director – Global Business Solutions at Radisson Hotel Group
Felix Undeutsch
CEO at hivr.ai

1:15 PM

Lunch & Networking Break

2:15 PM

Panel Discussion: Practical AI Applications and Implementation to Supercharge your Hotel

  • Hype or help? Finding real value for your business amidst the AI buzz
  • Introducing tailored automation for all guest touchpoints
  • Entering the Age of AI with marketing visibility and hotel bookings
  • Identifying necessary applications or interfaces for AI integration
  • Journey to the cloud: How AI solutions rely on robust data centres

Speakers

Roberto Gobo
Director of digital strategy and technology Valamar Riviera
Diogo Vaz Ferreira
Head of Commercial, Clink Hostels
Felix Undeutsch
CEO at hivr.ai
Ryan Haynes
Director, Haynes MarComs
Harman Narula
Co-Founder and CEO, Canary Technologies
André Dória
Head of Digital Empowerment, PortoBay Hotels & Resorts

2:45 PM

Machine Learning and Gen AI Meet Revenue Management

  • How innovative technology drives revenue growth and maximizes direct bookings
  • Dual Revenue Management: The key to accelerating direct booking growth
  • Dynamic advertising budgeting & data-driven SEO: Digital Marketing game-changers for OTA independence
  • The future: #ConversationalSelling, #HyperPersonalization, #AIBE, #AsynchronousUpselling, #AsynchronousPayment

Speakers

Piergiorgio Schirru
EVP, Head of Revenue Management and Research & Development, Blastness

3:15 PM

Afternoon Refreshments, Networking & Prize draw

3:45 PM

Business Meeting 1

4:20 PM

Business Meeting 2

4:55 PM

Business Meeting 3

5:30 PM

Leading the Way: The Early Adoption of AI Agents in Guest Journeys

  • Learn how AI agents are the new interface between technology and service delivery
  • Explore the tangible benefits of AI-driven innovation at each step of the digital guest journey
  • Take charge of your hospitality operations by leveraging AI agents to make smarter decisions

Speakers

Philip von Ditfurth
Founder, Apaleo

6 PM

Interactive Panel Discussion: How Can Hoteliers Regain Control Over Guest Reservations?

Submit your approaches via SLIDO for expert panellists to discuss

  • Best practices for boosting direct bookings
  • Enhanced offerings driving guest loyalty and higher rebooking
  • Rethinking rewards: Stay top of mind by diversifying and enhancing member benefits
  • Minimising search detours with built-in price comparison tools
  • Beat the rate race: Combat pricing pressures from OTAs and comparison sites

Moderator: Ryan Haynes, Director, Haynes MarComs

 

Speakers

Ryan Haynes
Director, Haynes MarComs
Diogo Vaz Ferreira
Head of Commercial, Clink Hostels
Jane Pendlebury
CEO, HOSPA
Marcel Stiller
Senior Director, Sales EMEA - Cendyn

MAPPING THE GUEST JOURNEY THROUGH TECHNOLOGY

9:20 AM

CHECK IN: All-included breakfast, Networking Introduction and Exhibition Opening

10:20 AM

Chair’s Opening Remarks: The Guest Journey in Hospitality: Revolutionising Every Touchpoint

Speakers

PART 1 OF THE GUEST JOURNEY: PRE-STAY

10:35 AM

Opening Keynote: Unpacking Emerging Market Trends

  • A world tour of shifting demands in travel and tourism
  • Where are we seeing the most investment?
  • The shooting 5 star: Growth hotspots in the luxury market
  • Design-Driven Destinations: How tech is paving the way for tourist marvels

Speakers

Magdalena Osmola
Marketing Director, Vilamoura World

11:05 AM

The Compliance Trap: Why Hotels Must Think Beyond the Checklist

  • How compliance standards have evolved since 2015 and their impact on the hospitality industry
  • Why many hotels continue to operate on outdated IT systems despite increasing security threats
  • The disconnect between compliance audits and achieving real cybersecurity protection
  • A practical approach to aligning compliance requirements with robust security solutions

Speakers

Rich Stakounis
CEO, Six Stars Global

11:35 AM

Launching Large-Scale Guest-Centric Operations into a Digital Future

  • AI with a watchful eye: Transforming safety and security in direct-to-room models using AI CCTV
  • First-class inspiration from frictionless airline tech innovation
  • Bringing identity checks offline for seamless customer experiences
  • Redirecting the guest journey with reception locations driving more revenue
  • Overcoming voice recognition barriers for successful AI Contact Centre Bots

Speakers

Matt Arnull
Head of Architecture and Strategy Whitbread
Tasha Morrison
Apps & Kiosk Product Manager, Whitbread

Stream A: Staff Operations: Preparing for Guest Arrivals

Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData

12:05 PM

Chair’s Opening remarks

Speakers

12:15 PM

One Platform, All Departments: Centralising Databases for Macro Insights and Profitability

  • Connecting data points with a single interface across all business units
  • Implementing a fully-encompassing solution without the need of multiple API's
  • Driving profits and productivity across accounts, procurement, revenue management, and HR

Speakers

Miguel Valerio
IT Director, HotiHoteis Group

12:45 PM

Checkmate: Stopping a Hospitality Breach

  • A walkthrough of a typical security breach
  • The complexities of attribution
  • Approaches for detecting and stopping threats

Speakers

Adam Blake
CEO, ThreatSpike Labs

1:15 PM

Lunch & Networking Break

2:15 PM

Panel Discussion: Evolving Roles of OTAs in Revenue Management

  • OTA perspectives on future trends shaping the hotel industry
  • Sharing insights for competitive pricing, consumer behaviours, and travel service integration
  • Embracing social media and other distribution platforms for travel and tourism
  • Plan ahead: Preparing for travel agent M&A activity
  • Assessing current CRS and Channel Manager applications for working with partners
  • The next steps OTA-hotelier collaboration

Speakers

Cori Inti Galindo Páez
Vice President Revenue Strategy, Minor Hotels
Haijing Li
Market Director - Southern Europe, Trip.com
Alexander Gevers Deynoot
VP, Global Chains &HTS, Hopper

2:45 PM

Next level AI: Turn your Guest Experience Efforts into an Increasing Bottom Line

  • Exploring how to enjoy the benefits of an AI-born product in practice
  • Cutting through the AI-noise to find a tool for efficiency, time-saving and revenue growth
  • Current reputation management: An over-complicated and far from efficient process
  • How to make a difference for your guests and ensure successful business in the long-term

Speakers

Laura Misoka
Chief Growth Officer, Everguest
Réka Sályi
Marketing & Brand Director, Everguest

3:15 PM

Afternoon Refreshments, Networking & Prize draw

3:45 PM

Business meeting 1

4:20 PM

Business meeting 2

4:55 PM

Business meeting 3

5:30 PM

Interactive Tech Solution Debate: Revenue Beyond the Room: Revolutionising Revenue Management with Data-Driven Personalisation

  • The key to using guest data to drive reservation volume with competitive offerings
  • Calculating revenue per guest for increased monetising opportunities and effective inventory planning
  • Measuring performance on the whole guest experience
  • Maximising revenue with attribute-based pricing and tailored upgrades from behavioural insights
  • Harnessing AI software for Business Intelligence and hyper- personalisation

Speakers

Markus Mueller
Managing Director, GauVendi
Luis Martins
Senior Director of BusinessDevelopment, Iberia & LATAM, SHR Group
Micheal McCartan
Vice President, Sales, EMEA, IDeaS
Martin Tayleure
Senior Business Development Manager, Agilysys

6:30 PM

CHECK OUT: Six Star Global Networking Drinks in the Exhibition Hall

7:30 PM

Networking Dinner

Streams

PART 2 OF THE GUEST JOURNEY: FIRST IMPRESSIONS COUNT – ARRIVALS

Elevating Guest Experiences: Streamlining Guest Touchpoints for Hassle-Free Check Ins

Chaired by Ryan Haynes, Director, Haynes MarComs

Speakers

Ryan Haynes
Director, Haynes MarComs

9 AM

Chairs opening remarks

Speakers

Ryan Haynes
Director, Haynes MarComs

9:15 AM

The Future is in Your Pocket: Unlocking Digital Wallet Keys

  • Skipping the queue with seamless guest check-ins
  • Faster, frictionless arrivals enabling more memorable experiences
  • Empowering teams with tools that enhance, not replace, guest interactions
  • Apple & Google Wallet Keys: A gateway to redefining convenience, security, and guest autonomy

Speakers

Christian Lundén
VP Strategic Growth, Strawberry

9:45 AM

Fireside Chat: Banking on the Future: Seamless and Secure Payment Solutions for Hotels

  • Growing direct bookings and re-imagining the front desk experience with a strategic approach payments
  • Balancing experience and security: Lessons in fraud and chargebacks
  • Strategies for growing ancillary revenues and adapting the changing business models
  • Navigating B2B payment complexity: automating payouts and a stablecoin future

Speakers

James Lemon
Global Industry Lead - Travel & Leisure, Automotive, Transport, Stripe
Peter Habelitz
Chief Financial & Technology Officer, The Dean Hotel Group
Christian Lundén
VP Strategic Growth, Strawberry

10:15 AM

How to Turn Your Tech Stack into a Revenue Generator

  • Digitise guest touchpoints to extend hospitality into the digital realm
  • Automate upsells revenue by promoting upgrades and add-ons digitally
  • Give guests readily available information on your property's amenities and services right on their own mobile device
  • Deploy AI text, chat, and calls to automate and personalise communications with guests
  • Protect revenue by defending against fraud and chargebacks and reducing payment costs

Speakers

Harman Narula
Co-Founder and CEO, Canary Technologies

10:45 AM

Morning Refreshments & Networking Break

11:05 AM

Business Meeting 4

11:40 AM

Business Meeting 5

12:15 PM

Business Meeting 6

12:45 PM

Lunch & Networking Break

PART 3 OF THE GUEST JOURNEY: 5-STAR SERVICE – DURING THE GUESTS’ STAY

Elevating Guest Experiences: Going Above and Beyond with Purpose-Driven Offerings

Chaired by Ryan Haynes, Director, Haynes MarComs

Speakers

Ryan Haynes
Director, Haynes MarComs

1:45 PM

Panel Discussion: Elevating the Guest Experience with Advancements for Smart In-Room Tech

  • Room for improvement: Why in-room upgrades are crucial as more guests stay in
  • Exceeding expectations guest with top-tier technology: Voice activated controls, Gen-AI and in-room tablets
  • Offering tangible perks with in-room entertainment and controls
  • Balancing automation with luxury

 

Speakers

Tiago Alves
Director of IT Operations. Divisional Director of IT Europe, Asia and Africa, Belmond
Nuno Miranda
Director of Operations, InterContinental Hotels & Resorts
Ryan Haynes
Director, Haynes MarComs
Rui Alves
Head of Digital Transformation and Technology, PortoBay Hotels & Resorts

2:15 PM

Operational Excellence: Delighting Guests, Optimising Staff and Driving Sustainability

  • Personalized bandwidth to ensure top performance for every guest
  • Proactive network health checks to improve operational efficiency
  • Advanced analytics for smarter decision-making
  • Smart energy management to support sustainability goals

Speakers

Steve Johnson
Senior Director Hospitality EMEA, RUCKUS Networks

3 PM

Afternoon Refreshments & Networking

3:30 PM

Business meeting 7

4:05 PM

Business meeting 8

4:40 PM

Business meeting 9

5:15 PM

Closing Keynote – Panel Discussion: ESG Technology Combatting Waste, Driving Efficiency and Supporting Communities

  • Guest-facing green tech enhancing sustainability practices
  • Culture shifts building a barrier to wasteful practices
  • Automated systems for energy and water management
  • Waste management technology making a difference in the hotel industry
  • Eco upgrades: Smart swaps for high energy efficiency
  • Platforms aiding local sourcing, donations and economic support for hotels and their communities

Speakers

Renée Nicole Wagner
PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management
Nuno Miranda
Director of Operations, InterContinental Hotels & Resorts
Kalayan Raman
Area Director of Hotel Technology Services - Europe & North Africa, Four Seasons Hotels and Resorts
Ryan Haynes
Director, Haynes MarComs
Ran Roth
CEO and Co-Founder, Sensibo

8:15 AM

CHECK IN: All-included breakfast, Networking and Exhibition Opening

PART 2 OF THE GUEST JOURNEY: FIRST IMPRESSIONS COUNT – ARRIVALS

Staff Operations: Ensuring a Smooth Onboarding Process

Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData

Speakers

9 AM

Chairs opening remarks

Speakers

9:15 AM

A Smooth Flight to Standardising Processes in Hotel Chains

  • Identifying new tools needed for automating staff processes
  • Achieving standardisation across all major global systems with a single cloud-based solution
  • Incorporating “champion” representatives across properties during project development
  • Uplifting team attitudes towards new systems
  • Leveraging system data for the best outcomes across properties

Speakers

Tiago Alves
Director of IT Operations. Divisional Director of IT Europe, Asia and Africa, Belmond

9:45 AM

Fireside Chat: Laying Out your AI Strategy Roadmap

  • Kickstart your AI Journey: Setting off on the right foot with the AI Governance Framework
  • Navigating data regulation compliance
  • The key to AI decision-making: Weighing up the pros and cons of ESG innovation
  • Preparing for emerging cyber security threats across hotels & supply chains

Speakers

Carolina Pinto
Analyst, GlobalData

10:15 AM

A 6-Step Blueprint for Revolutionizing the Digital Guest Journey

  1. Set the Stage: Defining the Digital Transformation Goals
  2. Know the Guests: Understanding What They Expect
  3. Map the Journey: Analyzing the Current Processes
  4. Choose Champions: Pick the Right Partners to Elevate the Guest Journey
  5. Test & Learn: Piloting Solutions Before Full Roll-Out
  6. Measure What Matters: Tracking KPIs for Continuous Improvement

Speakers

Carsten Wernet
CEO, SIHOT Group

10:45 AM

Morning Refreshments & Networking Break

11:05 AM

Business meeting 4

11:40 AM

Business meeting 5

12:15 PM

Business meeting 6

12:45 PM

Lunch & Networking Break

PART 3 OF THE GUEST JOURNEY: 5-STAR SERVICE – DURING THE GUESTS’ STAY

Staff Operations: Enhancing Processes for Higher Efficiency and Profits

Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData

Speakers

1:45 PM

Panel Discussion: Bridging the Innovation Gap: Advancing Hotel Adoption of Tech Solutions

  • First step to the future: PMS, CRM and cloud-based updates as a foundation for new innovations
  • Navigating system landscapes for capacity, budget, and legal and regulatory requirements in global markets
  • Using a central PMS to handle operational demands across your property
  • Preparing for secure data transfers during a system transition

Speakers

Mustafa Gokcen
Head of Information Technology, Cheval Collection
Frank Wagner
Director -International Sales, Advanced Computer Technology
Adam Burt
Global Hotel Technology Lead, Senior Service Delivery Manager Northern and Western Europe, Radisson Hotel Group
Jane Pendlebury
CEO, HOSPA

2:15 PM

AI-Powered Digital Guest Journey & Employee Solution in Action

How Smart Hotels Win → AI-driven employee efficiency meets seamless Guest engagement

Speakers

Markus Feller
CEO, Like Magic
Jason Noronha
CEO, D3x

2:45 PM

STREAM A: Hotel-Tech Den: Showcasing Innovation Making Its Way to the Rooftop

Hear ten x 60-second pitches from tech solution providers sharing upcoming ideas and never-seen-before innovations

3 PM

Afternoon Refreshments & Networking

3:30 PM

Business meeting 7

4:05 PM

Business meeting 8

4:40 PM

Business meeting 9

5:15 PM

Closing Keynote – Case Study: Robotics Combatting Hotelier Staffing Challenges

  • Robo-ready service: Managing mundane tasks for smaller F&B, leisure and maintenance teams
  • Improve staff retention by supporting existing roles
  • Tech talk: Communicating the benefits to staff for smooth implementation
  • Partnering with suppliers to meet your hotel’s unique requirements

Speakers

Gerald Scheurmann Kettner
CIO, Event Hotels & Dito Hotel Management
Dennis Dehring
Member of the Executive Board, Giobotics

5:45 PM

CHECK OUT: Close of Conference

5:45 PM

m3connect Networking Drinks in the Exhibition Hall

6:45 PM

Networking Dinner & Awards Ceremony

Streams

8 AM

CHECK IN: All-included breakfast, Networking and Exhibition Opening

PART 4 OF THE GUEST JOURNEY: VENTURING OUT – THE RESORT & BEYOND

8:45 AM

Chair’s Opening Remarks

Speakers

9 AM

Opening Keynote: SPOTLIGHT: Encapsulating Resort Experiences in a Digital Age

  • AI-driven website personalisation: Feature your customer’s future journey
  • Digital content creation visualising the beauty in ‘ordinary’ hotel and resort experiences
  • Tailor images to seasons and holidays at the click of a button
  • Relationships that go the distance: Experience Bookers opting in for an overnight stay

Speakers

Mariya Donat
Director Digital Content StrategyEAME, Hyatt Hotels Corporation

9:15 AM

SPOTLIGHT: Tech-Driven Wellness: Advancing the Medical Spa Experience

  • Understanding the Medical Spa IT Landscape
  • Accommodating to specialized needs vs. standard solutions
  • Complying with legal and regulatory requirements
  • Leveraging guest profiles for personalised offerings
  • Future Trends in Medical Spa Technology

Speakers

Gabor Kelemen
IT Director, Danubius & Ensana Hotels

9:30 AM

Interactive Roundtables Discussions

Attendees can join 2x 30-minute discussions from a selection of topics led by industry experts.

1. Short-term Property Rentals Expansion: A Viable Option for Hoteliers?

From check-in to check-out, tech-savvy properties remove the staff from a seamless guest experience. Hear about learnings and successes from an entirely self-serving stay delivering personal touches and up-selling opportunities from afar

Ivana Tagliamonte, Co-Owner, Bellport Inn & Licensed Associate Real Estate Broker 

2. Experiential Hospitality for Hoteliers of the Future

Guests travel to have unforgettable in-destination experiences, and hoteliers who recognise this see stronger core revenues through higher-spending guests, longer stays and better reviews

Fran Kauzlaric, Chief Commercial Officer, Turneo

Matija Marijan, Chief Executive Officer, Turneo

 

3. Do Digital Experiences & AI Foster Loyalty Better than Human Interaction?

From booking to check-out, guests can now breeze through their hotel stay without ever saying “hello” to a single staff member. AI and automation are redefining convenience—but does that mean stronger guest loyalty or just faster service?

Erlendur Steinn Gudnason, Co-founder & COO, Sweeply

Speakers

Ivana Tagliamonte
Co-Owner, Bellport Inn & Licensed Associate Real Estate Broker
Fran Kauzlaric
Chief Commercial Officer, Turneo
Matija Marijan
Chief Executive Officer, Turneo
Erlendur Steinn Gudnason
Co-founder & COO, Sweeply

10:30 AM

Morning Refreshments & Networking Break

10:50 AM

Business meeting 10

11:25 AM

Business meeting 11

12 PM

Business meeting 12

PART 5 OF THE GUEST JOURNEY: ON THE HORIZON – LOOKING TO THE FUTURE

12:35 PM

Panel Discussion: Hotelier Roles Moving with the Times or Becoming a Thing of the Past?

  • Tech takeover? Concerns of traditional roles being replaced by digital technology
  • Endless opportunities for enhancing guest and staff experiences
  • Supporting, not replacing: Reducing workloads for existing staff
  • Tech enabling profit-driven and efficient task allocation
  • Foreseeing functionality errors and needs for manual input
  • New goals, new roles: The introduction of job roles to support advancing technology strategies

Speakers

Renée Nicole Wagner
PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management
Paulo Mesquita
COO, Dom Pedro Lisboa
Nils Scheers
COO, Thynk Cloud
Andrew Kraemer
Senior Vice President of Operations
Andrew Ingram
Global Head of Product Strategy

1:05 PM

Green is the New Gold: The Future of Sustainable Tourism

  • Industry-start up collaboration for robust tourism ecosystems
  • Generating resilient eco-solutions for sought-after tourist destinations
  • Developing indicators for monitoring sustainability management
  • Accelerating net-zero progress with data and AI
  • Strategies for a greener future

Speakers

Sergio Guerreiro
Senior Director, Turismo de Portugal & Member of Statistics Committee, UNWTO

1:25 PM

Closing Keynote: Panel Discussion: Global Perspectives on the Next Generation of Hotel Technology

  • Tech or flop? Is tech-adoption the determining factor for hotel success?
  • Acknowledging lagging demand for guest-facing tech in certain markets
  • Justifying investments in overseas hotels
  • Launching purpose-driven technology that serves your guests and aligns with your brand
  • Consistency is key: Aiming for consistent guest experiences, system implementation and staff processes
  • What is the next wave of hotel technology?

 

Speakers

Paulo Mesquita
COO, Dom Pedro Lisboa
JS Anand
Founder & CEO, Leva Hotels
Graham Pope
Vice President, International, Cvent
Roger Tabbal
Group Co-CEO, Swissnet International

1:55 PM

Lunch, Networking & Prize Draw

2:55 PM

CHECK OUT: Close of Conference

Speakers

Select a speaker to learn more

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Nicholas Wyatt
Head of R&A, Travel & Tourism, GlobalData

Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

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Ryan Haynes
Director, Haynes MarComs

Ryan is a hotel technology marcomms consultant with over 15 years’ experience working with global systems and software in the sector. He is Managing Director of Haynes MarComs working with technology companies to bring clarity and opportunity for hotels in the journey of digitalisation. As host of Travel Market Life podcast, Ryan explores technology and digital developments to support industry buyers in procurement and market management. Hoteliers’ Voice series explore how hotels are addressing key developments within their tech stacks. Former broadcaster and PR consultant, Ryan supports businesses with engaging market engagement strategies to build profile and gain momentum. Ryan has worked with the likes of eRevMax, HomeAway, SIHOT, Pegasus, bd4travel, Sciant, Arvoia and Beonprice.

Session Details:

Stream B: Elevating Guest Experiences: Setting the Tone of the Stay From the First Click

2025-03-18, 11:59 AM

Session Details:

Chair’s Opening remarks

2025-03-18, 12:05 PM

Session Details:

Interactive Panel Discussion: How Can Hoteliers Regain Control Over Guest Reservations?

2025-03-18, 6:00 PM

Session Details:

Chairs opening remarks

2025-03-19, 9:00 AM

Session Details:

Panel Discussion: Elevating the Guest Experience with Advancements for Smart In-Room Tech

2025-03-19, 1:45 PM

Session Details:

Closing Keynote – Panel Discussion: ESG Technology Combatting Waste, Driving Efficiency and Supporting Communities

2025-03-19, 5:15 PM

Session Details:

Panel Discussion: Practical AI Applications and Implementation to Supercharge your Hotel

2025-03-18, 2:15 PM

Session Details:

Elevating Guest Experiences: Streamlining Guest Touchpoints for Hassle-Free Check Ins

2025-03-19, 8:30 AM

Session Details:

Elevating Guest Experiences: Going Above and Beyond with Purpose-Driven Offerings

2025-03-19, 1:25 PM

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Neil MacCallum
Group Director of Revenue, Ensana Spa Health Hotels
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Ted Horner
Owner, E Horner & Associates
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Peter Habelitz
Chief Financial & Technology Officer, The Dean Hotel Group

Session Details:

Fireside Chat: Banking on the Future: Seamless and Secure Payment Solutions for Hotels

2025-03-19, 9:45 AM

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Renée Nicole Wagner
PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management

Renée Nicole Wagner, PhD. completed her broad education at the MODUL hotel and tourism school in Vienna and her studies at the University of Vienna with a doctorate in political science. Various postgraduate studies on the topic of "Economics and sustainability in tourism" as well as specialized trainings around the topic of ESG have always accompanied her in here entire career.

Renée is an ESG expert with passion, coming from the international hospitality field. Currently working for Orascom Hotels Management - one of the biggest hotel owners and operators in the MENA region, with more than 8,000 guestrooms dispersed across Egypt, Oman the UAE,  Montenegro and Switzerland.

Session Details:

Panel Discussion: Hotelier Roles Moving with the Times or Becoming a Thing of the Past?

2025-03-20, 12:35 PM

Session Details:

Closing Keynote – Panel Discussion: ESG Technology Combatting Waste, Driving Efficiency and Supporting Communities

2025-03-19, 5:15 PM

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Ittai Savran
CEO, Olala
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Stamos Kalogrias
CEO, New Era Hotels

Stamatios (Stam) Kalogrias is a Mechanical Engineer with an MBA and years of experience managing an architectural firm. As co-founder of Cabins Sleeping, a design-forward micro-hotel concept in Athens, he explores how tech, automation, and emotion can reshape hospitality’s real return — E-ROI: Emotional Return on Investment.

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Karsten Tremmel
CIO Central & Norther Europe, B&B Hotels
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Martijn van der Graaf
COO, Essendi
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Daniele Davi
IT Senior Director, Aeroviaggi S.p.A.
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Tobias Reinecke
Head of Investments & Development EMEA, Choice Hotels International
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Valentin Dumonnet
Director of Technology & Innovation, Hotel Okura
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Tomas Holan
Head of Digital, OREA HOTELS s.r.o.
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André Dória
Head of Digital Empowerment, PortoBay Hotels & Resorts

André is passionate about using technology to enhance human experiences and improve business outcomes. He started his career in UX and service design, consulting for global companies and developing a strong understanding of user needs and digital interactions.

For the past 8 years, he's been applying this expertise at PortoBay Hotels & Resorts, where he's played an important role in streamlining processes, optimizing data collection, and enhancing business intelligence. This work has contributed to improved operations, data-driven decision-making, and better experiences for both guests and staff.

André's approach to technology is grounded in human-computer interaction principles, with a focus on using technology to enhance, not replace, human connection. His work at PortoBay aims to create a more human-centered and efficient workplace. From guessing a guest nationality, to pre-process rooming list emails, saving precious time to the reservation department. AI is already a reality in PortoBay.

Currently, André is focused on "Staff Digital Empowerment," an initiative exploring how AI, automation, and digital tools can empower employees to provide exceptional service and build stronger guest relationships. He believes technology can free staff from repetitive tasks, allowing them to focus on engaging with guests and creating memorable experiences.

Session Details:

Panel Discussion: Practical AI Applications and Implementation to Supercharge your Hotel

2025-03-18, 2:15 PM

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Rui Alves
Head of Digital Transformation and Technology, PortoBay Hotels & Resorts

Rui’s 25 years of experience span across multiples industries, from software development to education, retail, financial markets, aeronautics and hospitality. Rui was the the Head of IT of PortoBay for the past 10 years and is now deeply focused in the digital transformation process.

With a degree in Systems Engineering and a Master’s degree in Software Development, with a Thesis in Organisational Engineering, Rui is passionate about leveraging technology to enhance human’s activity, both from the guest, as well as from the staff perspective.

Rui is co-founder of the Digital Forum at PortoBay Hotels and Resorts, an internal initiative that envisions to empower people from across all the organisation to become part of the digital transformation process, a cross-pollination of knowledge and experiences from which all the organisation will benefit.

Rui is also passionate about aviation and photography.

Session Details:

Panel Discussion: Elevating the Guest Experience with Advancements for Smart In-Room Tech

2025-03-19, 1:45 PM

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Tiago Alves
Director of IT Operations. Divisional Director of IT Europe, Asia and Africa, Belmond

With 20 years of experience in Hospitality, Tiago has been working in different sectors of the business.

From PMS and POS to Network Systems Integrator and lately at Belmond, leading local IT Operations, supporting the local teams, managing the systems and infrastructures and acting as a facilitator on the different projects within the company.

With a passion for Technology and Hospitality, Tiago deals with the day to day challenges always with the goal to streamline and simplify the Hotel Operations Processes.

Session Details:

A Smooth Flight to Standardising Processes in Hotel Chains

2025-03-19, 9:15 AM

Session Details:

Panel Discussion: Elevating the Guest Experience with Advancements for Smart In-Room Tech

2025-03-19, 1:45 PM

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Hugo Esteves
Head of Revenue, Savoy Signature
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Angelo La Riccia
Chief Commercial Officer, VOI Hotels
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Ryan Brough
SVP of Growth, Stayhapi
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Jean Bessard
Head of Hotel Technology & IT Operations, The Leading Hotels of the World
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Riccardo Galli
CMO, Evenia Hotels
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Francisco Santos
Head of Sustainability, Highgate
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Olga Rishko
Chief Commercial Officer, 1926 COLLECTION
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Herdip Kaur

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+44 207866 9436

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Golara Mousavian

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To enquire about sponsorship opportunities for the conference, please contact:

Herdip Kaur

Forum Director


+44 207866 9436

SPEAKING ENQUIRIES

To enquire about speaking opportunities for the conference, please contact:

Golara Mousavian

Conference Manager