Archives: Agenda

As insurers face mounting operational and demographic pressures, we explore whether agentic AI can move beyond hype to become the industry’s next true transformation layer.

The AI Advantage in Insurance: Winning On Customer Experience

• Where AI is delivering real CX results
• Reduce churn & boost retention
• Personalised, digital-first journeys

Allan Christian
General Manager
Engage

As insurers face growing pressure to process unstructured data faster and more accurately, document intelligence is becoming a critical capability across underwriting, claims, compliance and servicing workflows. We will go through

• Common implementation pitfalls: from poor data quality to disconnected workflows and low user adoption
• Exploring what is Agentic Document Extraction
• Where AI driven document processing is delivering measurable impact today across claims, underwriting and customer operation

• What intelligent automation has actually delivered vs. where expectations have fallen short
• Cutting through the hype: what’s realistically achievable today and what’s coming next
• Why people remain the critical success factor in automation and AI

MODERATOR: Craig Beattie, Principal Analyst, Celent

Automation, AI, Workflows, Operational Excellence

Underwriting, AI, CX, Product, and Market Forces

Most insurers are constrained by legacy systems, but what happens when there is none?

• Why most transformation fails before technology even matters
• Designing workflows before selecting tools or models
• What an agentic operating model actually requires at day zero