We close by focusing on the choices institutions can no longer defer, and the consequences of getting them wrong
- Where firms are overinvesting, underinvesting or moving too slowly
- The trade-offs between speed, control and competitive position
- What to stop, what to scale and what to redesign
- What will define winners and laggards over the next 24 months
We move from theory to failure, examining what actually happens when AI systems hit real infrastructure, real customers and real controls
- Where production systems fail under pressure
- Integration challenges with legacy architecture and workflows
- Human oversight, escalation and intervention in practice
We challenge the narrative around agentic AI and separate genuine capability from rebranded automation, so leaders can make decisions grounded in reality, not marketing
- Where autonomy genuinely exists today and where it does not
- Why most “agents” are still tightly constrained systems
- The risks of overestimating capability in high-stakes environments
- End-of-line packaging: strapping, wrapping, and load containment solutions
- Reduce transport damage while optimizing material use and cost per pallet
- Automation options to increase throughput and improve workplace safety
Senior representative, Signode
- Is the UK market ready for full adoption of AI and how does it compare to the rest of Europe
- Practical and concrete ideas of how to implement AI for efficiency
- How to evaluate and prioritise investments
- The payback period: what owners and operators want to see
- How to ACTUALLY use AI in your hotel
- Identifying the potential threats such as cyber security, loss of human touch and vendor lock-in and opaque models
Senior industry representative
- Human vs digital: where UK guests prefer people or self-service
- Omnichannel, not overload: connect channels without spamming guests
- Future lobby: rethinking space and service around automation
- Personalisation vs privacy: use data responsibly under UK GDPR
- Proven ROI: focus on tech that cuts cost and improves quality
Senior industry representative
