2018 Award Categories for CXFS!

1st January, 1970

2018 Award Categories for CXFS!

If you would like to nominate your initiative for a prestigious Customer Experience in Financial Services Award, please email events@arena-international.com for your nomination pack.

Please see the full list of categories below.


Strategy Awards

Best CX Business Model
Best Product or Service Innovation
Best Brand Engagement
Best Customer Insight and Feedback Initiative
Best Employee Engagement Initiative
Best Business Change or Transformation Initiative

Channel Awards

Best Customer Experience- Branch
Best Customer Experience- Mobile
Best Customer Experience- Website
Best Customer Experience- Call Center
Best Use of Social Media
Best Omni-Channel Customer Experience

Technology Awards

Best Technology Implementation- Back-Office
Best Technology Implementation- Front-End
Best Client On-boarding Initiative
Best Use of Data and Analytics

Industry Awards

Best Customer Experience- Banking
Best Customer Experience- Insurance
Best Customer Experience- Wealth Management
Best Customer Experience- Cards
Best Customer Experience- Independent Financial Advisors
Best Customer Experience- Alternative Financial Service Providers

Leadership Awards

Leadership in Customer Experience- Institution
Leadership in Customer Experience- Team
Leadership in Customer Experience- Individual


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