Unlocking Efficiencies: How AI and emerging technologies can streamline hospitality operations

4 proven ways to drive operational efficiencies

6

November

  • 3PM London / 10AM New York
  • Free
  • Why attend?
  • Speakers
  • Contact Us

Why attend?

The hospitality industry has faced multiple challenges in recent years, including a shrinking workforce, changes in customer behaviour, and budget cuts.

Inflexible, outdated, and costly systems seem unable to solve day-to-day challenges – whether it is guest experiences, long-term forecasting, or managing multiple delivery models. However, new innovations are now helping to address many of these issues.

Join us for this discussion with Nicholas Wyatt, GlobalData Travel and Tourism’s head of R&A; Jerrod Ng, SAP’s global hospitality lead; and Ahmed Abdallah, Talaat Moustafa Group Holding’s IT VP Deputy.

The panel will cover pressing challenges and opportunities, including:

    • The latest technological trends in travel and tourism
    • Strategies to enhance guest experience and increase occupancy rates
    • Ways to free up staff from repetitive tasks to mitigate against a lack of available workforce
    • How technology is being embraced by hospitality businesses

 

Join us for this interactive Q&A session on 6 November 2024, so you’re ready to expand your business in 2025.

  •  Improve guest experience
  • Create efficiencies for the staff
  • Real-time views into financial performance for quick reactions to market changes
  • How to leverage all customer and financial data to better understand guest/customer behavior

Speakers

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Jerrod Ng
Global Hospitality Lead
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Ahmed Abdallah
VP of Information Technology

Ahmed has been leading the IT organization at TMG for the past 8 years, driving significant business process reengineering and spearheading the company's digital transformation. He successfully introduced advanced control systems, automated business cycles, and developed ERP ecosystems throughout TMG’s branches across the Middle East. His efforts in adopting cutting-edge smart solutions have contributed to the company’s organizational growth and enhanced adaptability. Additionally, he played a key role in shaping the Group's IT organizational structure to support its transition into a leading regional developer with a global footprint and the largest provider of premium real estate and hospitality services in Egypt.

Ahmed is highly specialized in large-scale SAP implementations and holds various industry certifications that complement his expertise.

Before joining TMG, Ahmed built over 20 years of experience in the IT sector, collaborating with leading brands in FMCG, telecom, and real estate. His expertise spans IT systems alignment, budget and resource management, project leadership, and team development.

He holds a Bachelor's degree in Information Technology from Sadat Academy for Management Science. He is based in Cairo, Egypt.

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Nicholas Wyatt
Head of R&A, Travel & Tourism, GlobalData

Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

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