Who won the 2018 awards
CATEGORY 1 – STRATEGY AWARDS
Best CX Business Model
Highly Commended: Siam Commercial
Highly Commended: Citi Singapore
WINNER: RHB Group
Best Product or Service Innovation
Highly Commended: DBS Bank
Highly Commended: Security Bank
WINNER: Citi Singapore
Best Brand Engagement
Highly Commended: Siam Commercial
Highly Commended: Citi Singapore
WINNER: DBS Bank
Best Customer Insight and Feedback Initiative
Highly Commended: Maybank Malaysia
Highly Commended: Taishin Bank
WINNER: Emirates NBD
Best Employee Engagement Initiative
Highly Commended: Taishin Bank
WINNER: Citi Singapore
Best Business Change or Transformation Initiative
Highly Commended: UBS Wealth Management
Highly Commended: Maybank Malaysia
WINNER: Servion – Kotak Mahindra
Best Customer Experience – Branch
Highly Commended: DBS Bank
Highly Commended: UOB Thai
WINNER: UBP
Best Customer Experience – Mobile
Highly Commended: UOB Singapore
WINNER: Standard Chartered Korea
Best Customer Experience – Website
Highly Commended: Standard Chartered Singapore
Highly Commended: Taishin Bank
WINNER: CTBC Bank
Best Customer Experience – Call Centre
Highly Commended: RHB Group
Highly Commended: Taishin Bank
WINNER: Hong Leong Bank Berhad
Best use of Social Media
Highly Commended: Siam Commercial
Highly Commended: Citi Singapore
WINNER: UOB Thailand
Best Omni-Channel Customer Experience
Highly Commended: UBP
Highly Commended: UBS Wealth Management
WINNER: Servion – Kasikorn
CATEGORY 3 – TECHNOLOGY AWARDS
Best Technology Implementation – Back Office
Highly Commended: UBP
WINNER: Security Bank
Best Technology Implementation – Front End
Highly Commended: UBP
WINNER: UOB Singapore
Best Client On-boarding Initiative
Highly Commended: RHB Group
Highly Commended: Citi Singapore
WINNER: Standard Chartered Singapore
Best Use of Data Analytics
Highly Commended: Taishin Bank
Highly Commended: Standard Chartered Singapore
WINNER: CTBC Bank
CATEGORY 4 – INDUSTRY AWARDS
Best Customer Experience – Banking
Highly Commended: UOB Thai
WINNER: DBS Bank
Best Customer Experience – Insurance
WINNER: UOB Singapore
Best Customer Experience – Wealth Management
Highly Commended: Maybank Malaysia
Highly Commended: Standard Chartered Singapore
WINNER: UBS Wealth Management
Best Customer Experience – Cards
Highly Commended: UOB Singapore
Highly Commended: DBS Bank
WINNER: Taishin Bank
CATEGORY 4 – LEADERSHIP AWARDS
Leadership in Customer Experience – Team
WINNER: Maybank
Leadership in Customer Experience – Institution
WINNER: Citi Singapore
SPONSORSHIP OPPORTUNITIES
Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.
If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948
Speaker opportunities
We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:
Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855