Who won the 2018 awards


1st January, 1970

Who won the 2018 awards

CATEGORY 1 – STRATEGY AWARDS

Best CX Business Model

Highly Commended: Siam Commercial

 Highly Commended: Citi Singapore

WINNER: RHB Group

 

Best Product or Service Innovation

Highly Commended: DBS Bank

Highly Commended: Security Bank

WINNER: Citi Singapore

Best Brand Engagement

Highly Commended: Siam Commercial

Highly Commended: Citi Singapore

WINNER: DBS Bank

 

Best Customer Insight and Feedback Initiative

Highly Commended: Maybank Malaysia

Highly Commended: Taishin Bank

WINNER: Emirates NBD

Best Employee Engagement Initiative

Highly Commended: Taishin Bank

WINNER: Citi Singapore

 

Best Business Change or Transformation Initiative

Highly Commended: UBS Wealth Management

Highly Commended: Maybank Malaysia

WINNER: Servion – Kotak Mahindra

 

Best Customer Experience – Branch

Highly Commended: DBS Bank

Highly Commended: UOB Thai

WINNER: UBP

Best Customer Experience – Mobile

Highly Commended: UOB Singapore

WINNER: Standard Chartered Korea

 

Best Customer Experience – Website

Highly Commended: Standard Chartered Singapore

Highly Commended: Taishin Bank

WINNER: CTBC Bank

 

Best Customer Experience – Call Centre

Highly Commended: RHB Group

Highly Commended: Taishin Bank

WINNER: Hong Leong Bank Berhad

 

Best use of Social Media

Highly Commended: Siam Commercial

Highly Commended: Citi Singapore

WINNER: UOB Thailand

 

Best Omni-Channel Customer Experience

Highly Commended: UBP

Highly Commended: UBS Wealth Management

WINNER: Servion – Kasikorn

 

CATEGORY 3 – TECHNOLOGY AWARDS

Best Technology Implementation – Back Office

Highly Commended: UBP

WINNER: Security Bank

 

Best Technology Implementation – Front End

Highly Commended: UBP

WINNER: UOB Singapore

 

Best Client On-boarding Initiative

Highly Commended: RHB Group

Highly Commended: Citi Singapore

WINNER: Standard Chartered Singapore

 

Best Use of Data Analytics

Highly Commended: Taishin Bank

Highly Commended: Standard Chartered Singapore

WINNER: CTBC Bank

 

CATEGORY 4 – INDUSTRY AWARDS

Best Customer Experience – Banking

Highly Commended: UOB Thai

WINNER: DBS Bank

 

Best Customer Experience – Insurance

WINNER: UOB Singapore

 

Best Customer Experience – Wealth Management

Highly Commended: Maybank Malaysia

Highly Commended: Standard Chartered Singapore

WINNER: UBS Wealth Management

 

Best Customer Experience – Cards

Highly Commended: UOB Singapore

Highly Commended: DBS Bank

WINNER: Taishin Bank

 

CATEGORY 4 – LEADERSHIP AWARDS

Leadership in Customer Experience – Team

WINNER: Maybank

 

Leadership in Customer Experience – Institution

WINNER: Citi Singapore

SPONSORSHIP OPPORTUNITIES

Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.

If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:

Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948

Speaker opportunities

We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:

Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855