Archives: Agenda

Artificial intelligence is rapidly reshaping how organisations design, deliver, and deepen customer experiences. Across sectors such as TBC brands are already using AI to reimagine loyalty, anticipate needs, and create experiences that evolve in real time.

In this presentation, we’ll share insights from our work with leading global clients, highlighting how these industries are transforming through AI and what the financial services sector can take from their progress. From data-driven personalisation to predictive engagement and trust-led design, we’ll explore how intelligent systems are becoming central to modern customer strategy.

The session will examine:

• How leading industries are operationalising AI to create more adaptive, intuitive experiences
• The capabilities and mindset shifts FSI organisations need to accelerate innovation
• What the next phase of intelligent experience design looks like in practice
• This talk will provide a strategic view of how AI is evolving experience ecosystems, and how financial institutions can position themselves to lead, not follow.

• Understanding the potential of agentic AI to move from task execution to autonomous decision-making
• Exploring use cases in customer service, trading, compliance, and operations
• Assessing risks, governance, and safeguards required for responsible deployment

Panellists:

Senior representative, Gibraltar International Bank

Hemakumar Katna, Vice President – Service Line Group, Maveric Systems

What the EU AI Act means for AI development and deployment in financial services:

• Europe and the UK: Diverging Visions for Artificial Intelligence
• Why UK companies must still care about EU AI Act
• Practical 90-day plan for UK organisations
• Key enforcement dates every financial institution should know

• Financial services AI market outlook & spend
• Strategic use cases & value derived of AI in compliance, fraud prevention, security
• Cyber threat landscape & defense: An AI vs AI cyber arms race
• Next wave — agentic AI