Archives: Agenda
Panel Discussion: Labour Economics — Where Automation Helps Most
- Can tech reduce staff shortages or does it just shift pressure?
- How is automation freeing up time for high-value tasks and augmenting services?
- Best practices from operators using staff tech
- Robots – what can they do for you?
Moderator: Ted Horner, Owner, E Horner & Associates
More Panelists TBC
Panel Discussion: AI in hospitality —Turbocharger for Guest Interaction? Or Efficiency Finder for Back-Office Tasks?
- Practical and concrete ideas of how to implement AI for efficiency
- How to evaluate and prioritize investments
- The payback period: what owners and operators want to see
- Case studies: implementing AI into hotels today
Moderator: Nicholas Wyatt
Senior Representative, Gauvendi
Fireside Chat: Meeting Client Expectation for Eco by Design – How Smart Systems and Digital Innovation Are Powering Greener Hotels?
- Embedding sustainability into hotel infrastructure while maintaining or enhancing the guest experience
- Waste, water, and energy: What smart solutions are leading the way?
- Using digital tools to monitor, manage, and communicate sustainability initiatives to guests
Moderator: Nicholas Wyatt, Head of R&A – Travel & Tourism, GlobalData
Revolutionizing guest communication: Agentic AI and beyond
Presentation and Fireside Chat: Effective AI Implementation: What hotels can learn from other industries
- Exploring rate of AI adoption by hoteliers and current use cases
- Understanding why AI adoption in lodging struggles compared to other adjacent industries
- Examining relevant lodging-adjacent industry AI use cases, and where hoteliers can learn from said use case
The Invisible Concierge: Why Self- Driving Networks are Redefining Hotel & Resort Operations
- Explore how self-driving networks are transforming hotel operations by shifting from reactive troubleshooting to proactive, AI-driven performance.
- Learn why the network is no longer just infrastructure, but a strategic enabler of reliability, staff productivity, and scalable innovation across properties
- Get practical insights to help hotel brands modernize operations, reduce risk, and support future guest experiences—without adding complexity.
Beyond Chatbots: Designing the Boundary Between AI and Human Hotel Operations
Panel Discussion: When Does Tech Pay Off? Balancing Cost-Cutting and Service in Hospitality
- Are we at risk of de-humanizing hospitality in the name of margin protection?
- Efficiency vs. experience: How far can we automate before the guest experience and loyalty suffers?
- Robots & AI: Game changers or just shiny gimmicks?
Moderator: Ted Horner, Owner, E Horner & Associates
Panel Discussion: Harnessing Tech Innovation to Meet Evolving Guest Expectations
- The rise of the hyper-personalised guest experience is here
- The connected guest: How tech is redefining experience & control
- Beyond convenience: Personalisation, empowerment, and the future of hotel stays
- Engineering engagement: Aligning tech strategy with the evolving guest journey
- How is guest culture affecting digital transformation
Moderator: Renée Nicole Wagner, PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management
Senior Representative, Passman