Archives: Agenda
Panel Discussion: When Does Tech Pay Off? Balancing Cost-Cutting and Service in Hospitality
- Are we at risk of de-humanizing hospitality in the name of margin protection?
- Efficiency vs. experience: How far can we automate before the guest experience and loyalty suffers?
- Robots & AI: Game changers or just shiny gimmicks?
Moderator: Ted Horner, Owner, E Horner & Associates
Panel Discussion: Harnessing Tech Innovation to Meet Evolving Guest Expectations
- The rise of the hyper-personalised guest experience is here
- The connected guest: How tech is redefining experience & control
- Beyond convenience: Personalisation, empowerment, and the future of hotel stays
- Engineering engagement: Aligning tech strategy with the evolving guest journey
- How is guest culture affecting digital transformation
Moderator: Renée Nicole Wagner, PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management
Senior Representative, Passman
Chair’s Opening remarks
Chair’s Opening remarks
Session 2) Breakout Session (1/3)
Dragon’s Den:
A panel of the industry’s most sought-after solution providers set the scene with 60 second introductions offering insights into their cutting-edge products and services. Visit the booths in the exhibition hall for more details and services.