Archives: Agenda

• How changing consumer expectations are redefining the car buying and finance journey across Europe.
• Where digital convenience matters — and where consumers still value human interaction and reassurance.
• What consumers expect from finance: greater transparency, simplicity and confidence at every stage.
• How expectations and digital behaviours differ across key European markets.
• What retailers, lenders and OEMs need to do to create more connected, omnichannel buying experiences.

• The problem: Why dealers and marketplaces are leaving transport revenue on the table today
• The fix: A simple, plug-in connection that turns any listing into a transport opportunity — no rebuild required
• Live demo: See instant quotes and marketplace listings in action, right inside a real customer workflow
• What’s next: Roadmap, integration options, and how to join.

• Captives and leasing providers are evolving from financing entities into lifecycle platforms, monetizing customer relationships across financing, insurance, servicing and mobility products
• Customer data is the key enabler of recurring revenue growth, driving higher penetration, cross-selling and customer lifetime value throughout the vehicle lifecycle
• Renewals are the most attractive source of growth: increasing retention and wallet share creates significantly more value than acquiring new customers
• Leasing consolidation unlocks value beyond cost synergies by combining scale, purchasing power, digital capabilities, collections excellence and remarketing reach into a stronger operating model
• Competitive advantage increasingly depends on connecting Customer Lifetime Value and Vehicle Lifetime Value through efficient renewal and cross-selling journeys, remarketing and data-driven fleet lifecycle steering

• Case study: How Volkswagen Financial Services China is automating Fleet, Leasing, Retail, and Wholesale processes with Accipiens
• Expanding across Europe: An early look at the Volkswagen Financial Services Germany rollout
• 2027 roadmap: Low Code and AI innovation with Accipiens 9

• The evolution of automotive financial services over the past four decades—and the forces shaping the next decade.
• Why customer expectations, not technology alone, are driving the industry’s transformation.
• From ownership to access: the emergence of flexible, digital and customer-centric mobility solutions.
• How AI and digital innovation are fundamentally reshaping the customer journey and the automotive retail experience.
• The changing roles of OEMs, dealers and finance companies in a rapidly evolving mobility ecosystem.
• Building trusted customer relationships in an increasingly digital world.
• The human side of transformation: Why the future belongs to companies that combine technology with trust, innovation with simplicity, customer focus with empowered people, and leadership that inspires teams to embrace change.

• How BMW Bank brought its first AI agent into production—and what it took to get there.
• Where Generative AI adds value—and where rules or traditional machine learning work better
• Practical lessons on ownership, experimentation and governance for scaling AI in a regulated business

Participants work together in this collaborative session to separate genuine clinical value from AI hype, exploring where AI can meaningfully improve trial delivery and where human expertise remains essential

• 5-minute problem statement introducing a sponsor considering AI across multiple areas of clinical trial delivery
• 20-minute whiteboard exercise mapping where AI can add the most value across trial design, recruitment, operations, data and decision making
• 5-minute table presentations comparing each group’s learnings and approaches from the session 

Facilitator: Megan L. Dunham, Director, R&D AI Governance & Portfolio Strategy, Jazz Pharmaceuticals 

Co-Facilitator: Available for event sponsor