Archives: Agenda

• Learning from hospitality AI power users through real-world rollout lessons in guest messaging, mobile check-in, and operational automation
• Exploring industry-wide AI adoption through case studies, market trends, and research on vendor selection, change management, and measurable impact
• Gaining a forward-looking view of AI’s next frontier in back-of-house innovation and advanced personalisation, including key lessons from experienced adopters

• Guest-led vs upsell-led ancillary models (F&B, wellness, experiences)
• Unlocking ancillary revenue opportunities during the guest journey
• Using data and AI to personalize offers
• It’s not one size fits all – which technologies are appropriate for which venues?

Moderator: Nicholas Wyatt