Customer Experience in Financial Services Virtual 2021

Virtual Event
21st October 2021

Speakers

Ranila Ravi-Burslem
Ranila Ravi-Burslem

SME Solutions Director, Corporate, UK Insurance
Aviva

Anthony Flack
Anthony Flack

Head of Digital Delivery
Santander

Daniel Globerson
Daniel Globerson

Head of Bank of API’s
NatWest

Stephanie Pelsmakers
Stephanie Pelsmakers

Customer Experience Lead Netherlands & Belgium
ING

Benoit Strek
Benoit Strek

Program Director - Artificial Intelligence
BNP Paribas

Arun Aggarwal
Arun Aggarwal

Fintech and Partnerships Lead
Lloyds Banking Group

Sandra Lam
Sandra Lam

Senior Vice President, Innovation Catalyst and Fintech Partnership Lead
Citi

Subir Chandra
Subir Chandra

Head of Data and Digital, C&EX
Finance Governance, CBO and T&O COO, DBS Bank

Marina Kalinina
Marina Kalinina

User Experience Lead
Allianz Deutscheland AG

Geraldine Maringo
Geraldine Maringo

Chief Product Owner - Engagement Platform
Nationwide Building Society

Francis Rodrigues
Francis Rodrigues

SVP - BI, Data Labs and Innovation
HDFCLife

Stephen Walker
Stephen Walker

Lead Analyst, Thematic & Fintech Research
GlobalData

Please get in touch if you are interested in sponsorship opportunities:

Ben Lloyd-Davies
Head of Financial Services
E-mail: BenLloyd-Davies@arena-international.com
Telephone: +44 (0)207 9366 552

The Customer Experience in Financial Services programme is written in collaboration with industry, if you would have a case study, idea or just a comment, please contact:

Amy Malkani
Senior Conference Producer
T: +44 (0) 20 7947 2988
E: amy.malkani@arena-international.com