Customer Experience in Financial Services 2022

The Waldorf Hilton, London
6th-7th September, 2022

Speakers

Gayle Terry
Gayle Terry

Chief Marketing Officer
Domestic & General

Seb Chakraborty
Seb Chakraborty

Chief Digital and Technology Officer
Domestic & General

Sharon Rai
Sharon Rai

Diversity & Inclusion Partner
NatWest

Geraldine Maringo
Geraldine Maringo

Chief Product Owner Self Service
Nationwide Building Society

Vinita Ramtri
Vinita Ramtri

Global Head - API Standards and Governance
HSBC

Rahul Mundke
Rahul Mundke

VP Technology
Bank of America Merrill Lynch

Vikki Williams
Vikki Williams

Chief Customer Experience Officer
Starling Bank

Paul Trotter
Paul Trotter

Deputy Chief Technology Officer
Atom bank

Ben Mitchell
Ben Mitchell

Director of Savings
Tandem Bank

Tom Harding
Tom Harding

Head of ESG & Sustainability
Aldermore

Thomas Girling
Thomas Girling

Head of Regulated Advice
Skipton Building Society

Heather Hearn-Poole
Heather Hearn-Poole

Digital Experience Lead
RBS International

Natalie Fuller
Natalie Fuller

Head of Customer Experience and Communication
Cashplus

Mike Davies
Mike Davies

Head Of Business Development
Yorkshire Building Society

Victor Chatenay
Victor Chatenay

Digital Consultant
RBS International

Stephen Walker
Stephen Walker

Lead Analyst, Thematic & Fintech Research
GlobalData

Wasim Mushtaq
Wasim Mushtaq

Transformation Lead
Standard Chartered Bank

Louise Somers
Louise Somers

Head of Global Comminications
Architas

Oli Cook
Oli Cook

CEO & Co-Founder
ekko

Laurence Hunter
Laurence Hunter

VP of Insurance
Laka

Ben Symth
Ben Symth

Founder
Arma Karma

Desmond Chin
Desmond Chin

Compliance and Private Banking Specialist
Standard Chartered Bank

Anuj Agarwal
Anuj Agarwal

Data and Analytics Lead
Natwest

Karen Greenall
Karen Greenall

Head of Performance and Development
Aldermore

Maurizio Garro, FRM, PRMIA SME
Maurizio Garro, FRM, PRMIA SME

Model risk Manager
Lloyds Banking Group

Sponsor Information

To enquire about sponsorship opportunities for the conference, please contact:

 

Ben Lloyd-Davies
Head of Sales
T: +44 207 936 6552
E: benlloyd-davies@arena-international.com

Speaker Information

The Customer Experience in Financial Services programme is written in collaboration with industry, if you would have a case study, idea or just a comment, please contact:

 

Megan Gleave
Conference Producer
T: +44 (0) 20 4540 7727
E: megan.gleave@arena-international.com