Customer Experience in Financial Services 2023

Leonardo Royal Hotel London City
27th-28th June, 2023

2022 Speakers

Seb Chakraborty
Seb Chakraborty

Chief Digital and Technology Officer
Domestic & General

Sharon Rai
Sharon Rai

Diversity & Inclusion Partner
NatWest

Geraldine Maringo
Geraldine Maringo

Chief Product Owner Self Service
Nationwide Building Society

Rahul Mundke
Rahul Mundke

VP Technology
Bank of America Merrill Lynch

Vikki Williams
Vikki Williams

Former Customer Experience Officer
Starling Bank

Paul Trotter
Paul Trotter

Deputy Chief Technology Officer
Atom bank

Ben Mitchell
Ben Mitchell

Director of Savings
Tandem Bank

Tom Harding
Tom Harding

Head of ESG & Sustainability
Aldermore

Thomas Girling
Thomas Girling

Head of Regulated Advice
Skipton Building Society

Natalie Fuller
Natalie Fuller

Head of Customer Experience and Communication
Cashplus

Victor Chatenay
Victor Chatenay

Digital Consultant
RBS International

Stephen Walker
Stephen Walker

Lead Analyst, Thematic & Fintech Research
GlobalData

Wasim Mushtaq
Wasim Mushtaq

Transformation Lead
Standard Chartered Bank

Louise Somers
Louise Somers

Head of Global Comminications
Architas

Oli Cook
Oli Cook

CEO & Co-Founder
ekko

Ben Symth
Ben Symth

Founder
Arma Karma

Anuj Agarwal
Anuj Agarwal

Data and Analytics Lead
Natwest

Maurizio Garro, FRM, PRMIA SME
Maurizio Garro, FRM, PRMIA SME

Model risk Manager
Lloyds Banking Group

John White
John White

Customer Experience Director
Domestic & General

Charlie Attenborough
Charlie Attenborough

Chief Marketing and Commercial Officer
The BIO Agency

Jonathan Roomer
Jonathan Roomer

Co-Founder and Chief Customer Success Officer
YuLife

Sebastian Reeve
Sebastian Reeve

Director of Intelligent Engagement
Nuance @ Microsoft

Tariq Khan
Tariq Khan

Client Development Director
Objectway

Owen Kilbane
Owen Kilbane

Senior Sales Account Executive UK & Ireland
Kofax

Ben Revill
Ben Revill

Senior Financial Services Business Manager
Xpedition

David Craggs
David Craggs

Major Accounts Executive
M-Files

Tracey Iles
Tracey Iles

Head of Compliance & MLRO
Allica Bank

Hannah Broom
Hannah Broom

Vice President, EMEA Marketing Campaign Manager
J.P. Morgan

Mike Laurie
Mike Laurie

Head of Design, Onboarding
Lloyds Banking Group

Nick Emanuel
Nick Emanuel

Solutions Architect
Quadient CXM

Ryan Keeney
Ryan Keeney

Global Usability & Optimisation Manager
Glassbox

Victoria Hamilton
Victoria Hamilton

Solution Principal
Medallia

Bhavik Sanghvi
Bhavik Sanghvi

Product Director
Monese

Shimona Pinto
Shimona Pinto

Senior Corporate Solutions
Moxo

Sponsor Opportunities

To enquire about sponsorship opportunities for the conference, please contact:

Valentin Gerasimuk
Head of Sponsorship Sales
T: +44 20 7149 5973
E: valentin.gerasimuk@arena-international.com

Speaker Enquiries

The Customer Experience in Financial Services programme is written in collaboration with industry, if you would have a case study, idea or just a comment, please contact:

 

Megan Gleave
Conference Producer
T: +44 (0) 20 4540 7727
E: megan.gleave@arena-international.com