Customer Experience in Financial Services 2022

Name: Customer Experience in Financial Services 2022
Start: 2022-09-06
End: 2022-09-07
Location: Customer Experience in Financial Services 2022

The Waldorf Hilton, London
6th-7th September, 2022

Download Agenda

Lead Partner

Moxo

Company Description: Today’s client engagement activities are stuck in the chaos of fragmented silos — requiring significant manual intervention. Moxo provides a OneStop Client Hub for managing client interactions through modern digital automation. Businesses can streamline deadline-driven client interactions, including account onboarding, account servicing, exception handling. Moxo powers client interaction workflows across a diverse set of industries including financial services, consulting, legal, accounting, healthcare, and more. Our customers include companies like Citibank, FIS, Standard Chartered, Raiffeisen Bank, BNP Paribas, and more. Our team has a rich history of pioneering in the engagement space: Moxo’s co-founder and CEO, Subrah Iyar, was the co-founder and CEO of Webex, and Moxo’s co-founder and CTO, Stanley Huang, held senior engineering management positions at Cisco Systems and WebEx.

Company Website: http://moxtra.com/

Gold Sponsor

Quadient

Company Description: Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organizations to transform the experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration, visibility into, and orchestration of the customer journey. Quadient supports thousands of clients and partners worldwide in the banking, financial services, insurance, and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

Company Website: www.quadient.com

Silver Partners

BIO Agency

Company Description: BIO Agency are a CX led experience design agency specialising in transformation and innovation. We help businesses fundamentally change how they operate for the better by designing empowering and engaging experiences based on real human behaviour. We work end-to-end, from exploring and validating a business idea, through to designing and building the service or product experience. Experience design powered by science.

Company Website: thebioagency.com

Glassbox

Company Description: Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across mobile apps and websites to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox helps teams to prioritize customer experience and digital product enhancements from a single collaborative system. Teams across the organization, from IT and product management to marketing and compliance, can understand user struggles, visualize the customer journey and optimize every step. Hundreds of enterprises across multiple industries choose Glassbox for easy, secure and private cloud-based deployments. Find more at http://www.glassbox.com and follow #Glassbox on LinkedIn.

Company Website: http://www.glassbox.com

Medallia

Company Description: Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Company Website: www.medallia.com

Objectway

Company Description: Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial services industry and over €100 million of consolidated revenue. The Group is a global Top 100 fintech provider (IDC ranking), whose clients include 200+ leading Wealth Managers, Banks, Asset Managers, Fund Managers, Insurers and Outsourcers in more than 15 countries. With over 800 professionals operating from Italy, UK, Belgium, Germany, Switzerland and Ireland, the Group serves clients in 4 continents, supporting approximately 100,000 investment professionals to manage more than €1 trillion in assets.

Company Website: www.objectway.com

Dinner Partner

Nuance

Company Description: Nuance Communications is now a Microsoft company, enhancing our ability to serve companies with best-in-class AI technologies in the cloud to drive greater outcomes for Insurance companies. Together Nuance & Microsoft offer AI solutions that help drive better decision-making, deliver personalised customer experiences and help safeguard customer interactions with biometric solutions. At Nuance our AI-first approach means delivering the omnichannel experiences customers expect in the channel of their choice. It’s only by combining automated and human engagement that you can achieve the best business outcomes. Nuance’s AI-powered digital and enterprise messaging solutions work together to streamline cross-channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect.

Company Website: http://www.nuance.com/en-gb/omni-channel-customer-engagement.html

Panel Partner

eGain

Company Description: eGains’ knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

Company Website: http://www.egain.com

Technology Spotlight Partner

Nuance

Company Website: http://www.nuance.com/en-gb/omni-channel-customer-engagement.html

Breakfast Briefing Partner

eGain

Company Website: http://www.egain.com

Exhibitor

Unblu

Company Description: Unblu’s Conversational & Collaboration Suite empowers financial institutions to increase the number of transactions, deliver better customer experience and build successful business relationships. Unblu makes seamless investing a reality, allowing a client and their advisor to research, communicate and make decisions together. And when things are made simpler and easier for the client, their trust and confidence in their advisor grow. With our solutions, we are helping wealth manager to become long-term financial partners.

Company Website: www.unblu.com

Sponsor Information

To enquire about sponsorship opportunities for the conference, please contact:

Ben Lloyd-Davies
Head of Sales
T: +44 207 936 6552
E: benlloyd-davies@arena-international.com

Speaker Information

The Customer Experience in Financial Services programme is written in collaboration with industry, if you would have a case study, idea or just a comment, please contact:

Megan Gleave
Conference Producer
T: +44 (0) 20 4540 7727
E: megan.gleave@arena-international.com

Download Guidelines

First Name

Last Name

Company

Job Title

I consent to Arena International collecting my details provided via this form in accordance with Privacy Policy

third-party I would like to hear from carefully selected third party companies.