Customer Experience in Financial Services 2023
Leonardo Royal Hotel London City
27th-28th June, 2023
Lead Partner
Smart Communications
Smart Communications
Company Description: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com
Company Website: www.smartcommunications.com
GOLD PARTNER
Moxo
Moxo
Company Description: Today’s client engagement activities are stuck in the chaos of fragmented silos — requiring significant manual intervention. Moxo provides a OneStop Client Hub for managing client interactions through modern digital automation. Businesses can streamline deadline-driven client interactions, including account onboarding, account servicing, exception handling. Moxo powers client interaction workflows across a diverse set of industries including financial services, consulting, legal, accounting, healthcare, and more. Our customers include companies like Citibank, FIS, Standard Chartered, Raiffeisen Bank, BNP Paribas, and more. Our team has a rich history of pioneering in the engagement space: Moxo’s co-founder and CEO, Subrah Iyar, was the co-founder and CEO of Webex, and Moxo’s co-founder and CTO, Stanley Huang, held senior engineering management positions at Cisco Systems and WebEx.
Company Website: www.moxo.com
Silver Partners
BIO Agency
BIO Agency
Company Description: BIO Agency are a CX led experience design agency specialising in transformation and innovation. We help businesses fundamentally change how they operate for the better by designing empowering and engaging experiences based on real human behaviour. We work end-to-end, from exploring and validating a business idea, through to designing and building the service or product experience. Experience design powered by science.
Company Website: thebioagency.com
Medallia
Medallia
Company Description: Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Company Website: www.medallia.com
M-Files
M-Files
Company Description: Despite the many technological advances in the digital world, companies still struggle with the fundamental challenge of securely developing and delivering the right information to key stakeholders in real-time. M-Files helps organizations efficiently and securely find, share, and collaborate on critical business information with internal and external stakeholders. Unlike traditional document management platforms, M-Files' powerful, metadata-driven document management platform provides embedded search, access, and collaboration capabilities, enabling an easy-to-use and secure "single source of the truth" portal for employees, clients, and contractors. As a result, M-Files customers operate more efficiently and improve stakeholder satisfaction with built-in security and compliance.
Company Website: http://www.m-files.com/en
Panel Partners
Boost.ai
Boost.ai
Company Description: Boost.ai makes it easy for enterprises to automate customer service and internal support at scale. Thanks to the unique self-learning conversational artificial intelligence (AI) powering the virtual agents and chatbots built on boost.ai's no-code platform, enterprises can finally automate interactions with people that depend on them without any drop in quality. Boost.ai's virtual agents are quick to deploy, easy to manage and highly scalable, making them able to understand thousands of intents and maintain resolution rates over 90%. Financial powerhouses such as Santander, Nordea, DNB, Tryg and Ageas are leading the charge - among hundreds of other enterprises worldwide - and have deployed virtual agents that automate thousands of interactions daily, saving them millions in operating costs every year.
Company Website: https://www.boost.ai/
eGain
eGain
Company Description: eGains’ knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.
Company Website: http://www.egain.com
Elsewhen
Elsewhen
Company Description: Elsewhen has reimagined consulting for the digital age. We are a 40-person digital product consultancy established in 2011 and based in London, UK. We combine strategy, design and engineering into one unified process. We work seamlessly with cutting edge organisations – or companies that aspire to be – to deliver best-in-class solutions into business-critical functions.
Company Website: www.elsewhen.com
Exhibitor
Acrolinx
Acrolinx
Company Description: Acrolinx is a company where science, technology, and language unite. It all started with world-leading experts in natural language processing who set out to solve tough content challenges for large organizations. We solved those challenges by creating an AI-powered software platform that improves the quality and effectiveness of enterprise content.
Company Website: www.acrolinx.com
Sponsorship Enquiries
To enquire about sponsorship opportunities for the conference, please contact:
Valentin Gerasimuk
Head of Sponsorship Sales
valentin.gerasimuk@arena-international.com
+44 20 7149 5973
Speaker Enquiries
To enquire about speaking opportunities for the conference, please contact:
Megan Gleave
Senior Conference Producer
megan.gleave@arena-international.com
+44 020 4540 7727