Company Description: Boost.ai makes it easy for enterprises to automate customer service and internal support at scale. Thanks to the unique self-learning conversational artificial intelligence (AI) powering the virtual agents and chatbots built on boost.ai's no-code platform, enterprises can finally automate interactions with people that depend on them without any drop in quality. Boost.ai's virtual agents are quick to deploy, easy to manage and highly scalable, making them able to understand thousands of intents and maintain resolution rates over 90%. Financial powerhouses such as Santander, Nordea, DNB, Tryg and Ageas are leading the charge - among hundreds of other enterprises worldwide - and have deployed virtual agents that automate thousands of interactions daily, saving them millions in operating costs every year.
Company Website: https://www.boost.ai/
Company Description: Deliver personalized client service on your private digital channel. Convenience and trust are pillars of successful client relationships. With a OneStop App, your organization can provide a private digital customer channel on web and mobile — with persistent history and an audit trail of all interactions. Integrated collaboration capabilities include KYC workflows, transaction management, document exchange, messaging, digital signature, video conferencing, task management, and more. The result is that service becomes more convenient, more personalized, and ultimately more human. Moxtra's Client Collaboration Platform can power your branded OneStop Client Portal App as a fluid extension of your existing website, web or mobile app, or as a standalone web and mobile app.
Company Website: http://moxtra.com/
Company Description: Unblu’s Conversational & Collaboration Suite empowers financial institutions to increase the number of transactions, deliver better customer experience and build successful business relationships. Unblu makes seamless investing a reality, allowing a client and their advisor to research, communicate and make decisions together. And when things are made simpler and easier for the client, their trust and confidence in their advisor grow. With our solutions, we are helping wealth manager to become long-term financial partners.
Company Website: www.unblu.com
Company Description: Dreams is a financial wellbeing platform that helps banks to attract the new generation and create superior digital engagement by leveraging the latest insights from cognitive and behavioural science.
Company Website: http://www.getdreams.com/en/
Company Description: Verint helps the world’s most iconic brands build enduring customer and workforce relationships by connecting work, data and experiences across the enterprise – through market-leading cloud solutions, that leverage the latest in artificial intelligence and advanced analytics. With Verint’s support, we help the insurance sector to adapt to the future of work, eliminate the inefficiencies created by organisational and data silos, and consistently deliver differentiated, compliant experiences at scale across every interaction. With Verint, brands can close the gap created when an organisation lacks the resources required to deliver the desired customer engagement. Closing this engagement capacity gap enables them to build successful relationships with customers and drive real business results.
Company Website: www.verint.com/
Company Description: We’re the creators of the Backbase Digital-First Banking Platform. It’s designed to help traditional banks compete in the Neo Reality, a reality where digital neobanks and big tech have transformed the banking industry. The platform complements legacy systems with a comprehensive digital layer, so banks can innovate and operate in a truly digital-first way. More than 100 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all touchpoints. The customer base includes HSBC, Metro Bank, CheBanca!, HDFC, Hiscox, KeyBank, BNP Poland, BRD, Raiffeisen Romania, Discovery Bank, NBAD, PZU, Post-Finance, RBC, Citizens Bank, SECU, WSECU, Societe Generale de Banque au Liban and Westpac. Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities. Forrester named Backbase a leader in the Forrester Wave for Digital Banking Engagement Platforms and Ovum nominates Backbase as the market-leading provider of next-generation digital channel banking platforms.
Company Website: http://backbase.com
Company Description: Powerful capabilities using TIBCO’s financial services-based solutions allow your business to optimize its operations and unlock new revenue opportunities for all functions and lines of business, including risk prevention, compliance, and claims administration. FSI organizations can accelerate their digital transformation, tailor customer offerings, and achieve sustainable growth. Visit us at tibco.com to learn more.
Company Website: www.tibco.com
Company Description: Acquia is the open source digital experience company that empowers the world’s most ambitious brands to embrace innovation and create customer moments that matter. Acquia’s software and services were built around Drupal to give enterprise companies the ability to build, operate, and optimise websites, apps, and other digital experiences. More than 4,000 organisations are using Acquia's solutions for content, community, and commerce and Acquia is helping some of the world’s leading financial services brands succeed, including Close Brothers, Finastra, and Hilliard Lyons.
Company Website: http://www.acquia.com/
Enate is a SaaS process orchestration platform that manages a workforce of humans and digital workers for simplified end-to-end business processes. With Enate, you can plug and play any technology (RPA, AI, cognitive, NLP, machine learning), from any vendor, to get digital fast. The platform enables the delivery of services from multiple locations to local standards while maintaining complete visibility and control (including the automation of KPIs and SLAs), all aligned to detailed reporting of cost and productivity. Enate’s platform deploys within weeks. Enate was founded by automation industry expert Kit Cox. Customers include TMF, CMS, Mizuho, Utmost Group and Capgemini. Enate was named a Hot Vendor 2019 by HFS Research.
Company Website: http://www.enate.net
Company Description: Minit, a Leader & Star Performer according to the 2021 Everest Group PEAK Matrix Report for Process Mining, enables businesses to achieve seamless operations by uncovering opportunities for higher operational efficiency. Its customer-first approach, flexible deployment model, and award-winning solution with features like AI-Powered Root Cause Analysis, Simulations, or patent-pending Hierarchical Process Mining, empower process experts as well as business stakeholders to quickly understand their processes and implement data-driven improvements from day one. Trusted by Fortune 500 companies and backed by global Venture Capital firms, Minit transforms the way its customers approach continuous process improvement. As a fast-growing company, it’s headquartered in Amsterdam with offices in New York, London, and Bratislava. Learn more at minit.io.
Company Website: www.minit.io
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The Customer Experience in Financial Services programme is written in collaboration with industry, if you would have a case study, idea or just a comment, please contact:
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