Customer Experience in Financial Services 2022

The Waldorf Hilton, London
6th-7th September, 2022

Customer Experience in Financial Services 2022

After a successful virtual event in 2021 Arena International are delighted to launch the inaugural in person Customer Experience in Financial Services conference, in London on the 6th and 7th of September 2022.

Building upon key themes across our financial services portfolio, the event will offer a dedicated space to explore next-level thinking and innovation transforming how the sector delivers excellence in client service.

Attendees will gain exclusive insight into the exciting initiatives in customer-centric transformation and digitalisation. The conference is an unmissable opportunity for financial services professionals to stay on top of the latest advancements in the industry.

We look forward to seeing you there!

What to Expect for 2022?

The annual Customer Experience in Financial Services conference is the ultimate conference for the financial sector to drive seamless experiences and thrive in the digital age as we enter the ‘new normal’








Attendees at Director+ level

Why attend?

  • Meet relevant specialists and form long-lasting connections

  • Hear high-level case studies from industry leaders

  • Arrange 1-2-1 meetings and turn insights into action to succeed

Sponsor Information

To enquire about sponsorship opportunities for the conference, please contact:

Valentin Gerasimuk
Head of Sponsorship Sales
T: +44 20 7149 5973

Speaker Information

The Customer Experience in Financial Services programme is written in collaboration with industry, if you would have a case study, idea or just a comment, please contact:


Megan Gleave
Conference Producer
T: +44 (0) 20 4540 7727