CXFS Winners Announced!


1st January, 1970

CXFS Winners Announced!

The winners for this year’s Customer Experience in Financial Services Summit and Awards have been announced!

To get involved for next year, please email events@arena-international.com

 

STRATEGY AWARDS

 

Best CX Business Model

WINNER: RHB Group

Highly Commended: Siam Commercial

Highly Commended: Citibank Singapore Limited

 

Best Product or Service Innovation

WINNER: Citibank Singapore Limited

Highly Commended: DBS Bank

Highly Commended: Security Bank

 

Best Brand Engagement

WINNER: DBS Bank

Highly Commended: Siam Commercial

Highly Commended: Citibank Singapore Limited

 

Best Customer Insight and Feedback

WINNER: Emirates NBD

Highly Commended: Maybank Malaysia

Highly Commended: Taishin Bank

 

Best Employee Engagement Initiative

WINNER: Citibank Singapore Limited

Highly Commended: Taishin Bank

 

Best Business Change or Transformative Initiative

WINNER: Servion – Kotak Mahindra

Highly Commended: UBS Wealth Management

Highly Commended: Maybank Malaysia

 

 

CHANNEL AWARDS

 

Best Customer Experience – Branch

WINNER: UBP

Highly Commended: DBS Bank

Highly Commended: UOB Thai

 

Best Customer Experience – Mobile

WINNER: Standard Chartered Bank Korea

Highly Commended: UOB Singapore

 

Best Customer Experience – Website

WINNER: CTBC Bank

Highly Commended: Standard Chartered Singapore

Highly Commended: Taishin Bank

 

Best Customer Experience – Call Centre

WINNER: Hong Leong

Highly Commended: RHB Group

Highly Commended: Taishin Bank

 

Best use of Social Media

WINNER: UOB Thailand

Highly Commended: Siam Commercial

Highly Commended: Citibank Singapore Limited

 

Best Omni-Channel Customer Experience

WINNER: Kasikorn Bank

Highly Commended: UBP

Highly Commended: UBS Wealth Management

 

TECHNOLOGY AWARDS

 

Best Technology Implementation – Back Office

WINNER: Security Bank

Highly Commended: UBP

 

Best Technology Implementation – Front End

WINNER: UOB Singapore

Highly Commended: UBP

 

Best Client On-boarding Initiative

WINNER: Standard Chartered Singapore

Highly Commended: RHB Group

Highly Commended: Citibank Singapore Limited

 

Best Use of Data Analytics

WINNER: CTBC Bank

Highly Commended: Taishin Bank

Highly Commended: Standard Chartered Singapore

 

INDUSTRY AWARDS

 

Best Customer Experience – Banking

WINNER: DBS Bank

Highly Commended: UOB Thai

 

Best Customer Experience – Insurance

WINNER: UOB Singapore

 

Best Customer Experience – Wealth Management

WINNER: UBS Wealth Management

Highly Commended: Maybank Malaysia

Highly Commended: Standard Chartered Singapore

 

Best Customer Experience – Cards

WINNER: Taishin Bank

Highly Commended: UOB Singapore

Highly Commended: DBS Bank

 

LEADERSHIP AWARDS

 

Leadership in Customer Experience – Team

WINNER: Maybank

Leadership in Customer Experience – Institution

WINNER: Citi Singapore

SPONSORSHIP OPPORTUNITIES

Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.

If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:

Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948

Speaker opportunities

We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:

Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855