CXFS Winners Announced!
The winners for this year’s Customer Experience in Financial Services Summit and Awards have been announced!
To get involved for next year, please email events@arena-international.com
STRATEGY AWARDS
Best CX Business Model
WINNER: RHB Group
Highly Commended: Siam Commercial
Highly Commended: Citibank Singapore Limited
Best Product or Service Innovation
WINNER: Citibank Singapore Limited
Highly Commended: DBS Bank
Highly Commended: Security Bank
Best Brand Engagement
WINNER: DBS Bank
Highly Commended: Siam Commercial
Highly Commended: Citibank Singapore Limited
Best Customer Insight and Feedback
WINNER: Emirates NBD
Highly Commended: Maybank Malaysia
Highly Commended: Taishin Bank
Best Employee Engagement Initiative
WINNER: Citibank Singapore Limited
Highly Commended: Taishin Bank
Best Business Change or Transformative Initiative
WINNER: Servion – Kotak Mahindra
Highly Commended: UBS Wealth Management
Highly Commended: Maybank Malaysia
CHANNEL AWARDS
Best Customer Experience – Branch
WINNER: UBP
Highly Commended: DBS Bank
Highly Commended: UOB Thai
Best Customer Experience – Mobile
WINNER: Standard Chartered Bank Korea
Highly Commended: UOB Singapore
Best Customer Experience – Website
WINNER: CTBC Bank
Highly Commended: Standard Chartered Singapore
Highly Commended: Taishin Bank
Best Customer Experience – Call Centre
WINNER: Hong Leong
Highly Commended: RHB Group
Highly Commended: Taishin Bank
Best use of Social Media
WINNER: UOB Thailand
Highly Commended: Siam Commercial
Highly Commended: Citibank Singapore Limited
Best Omni-Channel Customer Experience
WINNER: Kasikorn Bank
Highly Commended: UBP
Highly Commended: UBS Wealth Management
TECHNOLOGY AWARDS
Best Technology Implementation – Back Office
WINNER: Security Bank
Highly Commended: UBP
Best Technology Implementation – Front End
WINNER: UOB Singapore
Highly Commended: UBP
Best Client On-boarding Initiative
WINNER: Standard Chartered Singapore
Highly Commended: RHB Group
Highly Commended: Citibank Singapore Limited
Best Use of Data Analytics
WINNER: CTBC Bank
Highly Commended: Taishin Bank
Highly Commended: Standard Chartered Singapore
INDUSTRY AWARDS
Best Customer Experience – Banking
WINNER: DBS Bank
Highly Commended: UOB Thai
Best Customer Experience – Insurance
WINNER: UOB Singapore
Best Customer Experience – Wealth Management
WINNER: UBS Wealth Management
Highly Commended: Maybank Malaysia
Highly Commended: Standard Chartered Singapore
Best Customer Experience – Cards
WINNER: Taishin Bank
Highly Commended: UOB Singapore
Highly Commended: DBS Bank
LEADERSHIP AWARDS
Leadership in Customer Experience – Team
WINNER: Maybank
Leadership in Customer Experience – Institution
WINNER: Citi Singapore
SPONSORSHIP OPPORTUNITIES
Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.
If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948
Speaker opportunities
We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:
Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855