Digital Transformation in Insurance 2021 – Virtual Conference

Biography: Steve Jenkins FCII Development Director Chartered Insurance Institute Steve has over 35 years’ experience in financial services. Much of his early career was spend working in various roles within the AXA group in the life sector, latterly as Head of Bancassurance. Steve joined the CII in 2006 with a brief to lead its corporate and market relationships. He played a leading role in shaping the CII’s response to the UK Regulator’s Retail Distribution Review, a key element of which was the promotion of professional standards. He has worked closely with the UK general insurance industry Taskforce defining and implementing the Aldermanbury Declaration, a framework of professional standards for insurers and insurance brokers. More recently Steve played a key role in the review of Corporate Chartered status. Steve leads CII’s support for employers in the UK market and has played a key role expanding CII's international presence where it is working with local regulators, major employers and education institutes. Steve is a Chartered Insurance Practitioner

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Session Details: Fireside Chat: Replatforming through integrating innovative technologies with legacy systems 05-05-2021, 12:00 pm View In Agenda

Biography: Parul is Head of AXA NEXT Labs Europe at AXA Group. She is responsible for start-up eco system strategy and deal origination for partnering, business model innovation and investments in Digital Health, Mobility, Cyber Security and Fintech. Parul features on the Women in Fintech Powerlist 2018 for Global Fintech Industry. A mentor at The Duke of York Pitch@Palace & Mayor of London’s International Business Partnering and Business Growth Programme, she is a Board advisor to Insurance Times on Technology and Innovation.    An economist and CFA Charter-holder, she has held senior strategist, M&A and investor roles, globally at AXA, Aviva, Family office VC and Citigroup. Social media links https://www.linkedin.com/in/parul-kaul-green-cfa-27367833/ Twitter handle @ParulGreen https://twitter.com/ParulGreen

Session Details: Using Blockchain, Internet of Things and AI to drive your digital transformation 06-05-2021, 11:00 am View In Agenda

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Session Details: Overcoming resistance to change in the workplace, and how best to structure your organisation to maximise digital transformation 05-05-2021, 12:00 pm View In Agenda

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Session Details: Machine Learning in insurance pricing: when the prediction becomes a commodity 05-05-2021, 2:30 pm View In Agenda

Biography: Richard Beaven is COO of the Brightside Group.   He joined the company in April 2019. Richard is a highly experienced executive with a successful track record in a number of blue chip companies. He was most recently the Distribution Director of Swinton Group and prior to that he has had an extensive career in Financial Services including senior roles at Lloyds Banking Group, Reuters, Bank of New York and Barclays. Richard is a leading advocate for Diversity and Inclusion, was a trustee of Stonewall and speaks regularly on the topic. Away from work Richard is a keen traveller, foodie and is passionate about cars and music.

Session Details: Becoming digital in a working from home environment 06-05-2021, 12:00 pm View In Agenda

Biography: Ranila leads the customer strategy for the SME market as Director of SME Solutions for Aviva in the UK. Working horizontally across GI, Life and Health businesses she is responsible for innovating propositions and distribution models. Previously she was Director of marketing for NEST Pensions where she had responsibility for customer strategy, propositions, distribution, and digital across commercial and retail markets. She has deep experience of delivering business growth and strategies in diverse sectors such as professional services, financial services and charities. She has also been on the board of international development charities and is passionate about gender issues.

Session Details: PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector 05-05-2021, 1:30 pm PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector 05-05-2021, 1:30 pm View In Agenda

Biography: After starting his career in motor underwriting, Peter switched to broking, and eventually led a management buy-out of the UK commercial division of Farr in 2000 which he then named FMW Risk Services Ltd.  He grew this business to approximately £25m gross written premium before selling the business in December 2007 to Oval.  In 2012 Peter was appointed Chief Executive of Oval and he ran the business through until its eventual sale to Arthur J. Gallagher which completed in April 2014. In May 2015 Peter concluded a management buy-in of Aston Scott and then led the merger with Lark Group in 2017.  As Group CEO of Aston Lark he now leads a business with nearly 800 staff across 28 locations in the UK and Ireland that writes nearly £400m of gross written premium. Aston Lark is backed by the merchant banking division of Goldman Sachs alongside Bowmark Capital LLP. Peter is also non-executive chairman at Hastings Insurance Services Ltd, the broker arm of Hastings Direct, and is chairman of the Large Brokers’ Advisory Board at the British Insurance Brokers Insurance Association (BIBA). Peter has just concluded a 9-year term as a trustee of the Essex Community Foundation which is an independent charitable trust improving the quality of life of people in Essex by investing and distributing funds on behalf of a wide range of donors.  Essex Community Foundation looks after over £40m worth of endowed funds and awards thousands of grants each year to a variety of voluntary organisations and projects. Peter lives in Colchester with his wife, Sue, and has three children aged 19, 18 and 12 and his hobbies include tennis, swimming, shooting, golf and watching rugby.

Session Details: PANEL DISCUSSION: The key to maintaining brand loyalty: keeping up-to-date with technological advancements 06-05-2021, 9:00 am View In Agenda

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Session Details: Understanding the risks of Autonomous Vehicle (AV) Commercialization 06-05-2021, 2:00 pm View In Agenda

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Session Details: PANEL DISCUSSION: Best practices in digitizing the Omni channel path to purchase 05-05-2021, 10:00 am PANEL DISCUSSION: Best practices in digitizing the Omni channel path to purchase 05-05-2021, 10:00 am Leveraging data and knowledge to stay ahead in the industry 06-05-2021, 12:30 pm View In Agenda

Biography: Yanna is a strategy and technology expert with extensive IT experience. Has successfully bridged the gap between business strategies and IT organisations. Has an established reputation in leading and delivering large-scale transformations. CIO (Head of IT) for Generali UK and for Generali Corporate and Commercial.

Session Details: Delivering transformational change through redesigning operational models and digital processes 05-05-2021, 9:00 am PANEL DISCUSSION: Learning from other sectors: communicating insurance in the digital age 06-05-2021, 2:00 pm View In Agenda

Biography: Daniel Pearce is a Senior Analyst at GlobalData and developed a passion for analytics whilst studying for his degree in Economics at the University of Portsmouth. Following graduation Daniel aims to provide clients with insight into emerging trends in the insurance industry, enabling them to be at the forefront of market developments. He believes research and analytics are fundamental in influencing the future of the insurance industry.

Session Details: Post-pandemic world: How Covid-19 has shaped and influenced consumer behaviour 06-05-2021, 2:30 pm View In Agenda

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Session Details: THE INTELLIGENT TRIAL: Preparing for the future – is artificial intelligence taking over? 06-05-2021, 10:00 am Customisation: the next stage in winning consumer loyalty 06-05-2021, 12:00 pm View In Agenda

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Biography: Jeremy has a varied background, having joined Commercial Union over 20 years ago on their graduate training programme where he spent 11 years, surviving two mergers to be appointed as Maidstone Sales and Underwriting Manager in 2003. After profitably growing this account, Jeremy moved across to Allianz in January 2006 where as well as picking up the sales and underwriting site, he has his first experience of managing a large operation when he was responsible for handling the Allianz SME business. In May 2009, he moved into Allianz's head office and successfully managed an Innovation & Strategy team looking across the whole of Allianz UK where he and his team drove out in excess of £10m worth of annualised savings a year earlier than planned. After 3 years in this role, Jeremy moved back into his current role of Head of Operations for Claims, which gives responsibility to him for driving the operational delivery of the claims service from around 700 employees from three sites in the UK and one in Trivandrum in India. During his 7 years in this role, the operational environment has been through a radical overhaul with significant organisational change including the closure of offices and the expansion of the offshoring team accompanied by the digitalisation of the customer journey, the implementation of a new IT system and the introduction of the Robotics programme into Allianz UK claims. As well as his Allianz responsibilities, after 5 years on the CII Claims Faculty board, he has recently been appointed Non-Executive Director of the recently formed Society of Claims Professionals where he is able to combine his passion for developing professionalism in the industry with supporting training & development of the societies’ members. Jeremy lives in Kent with his wife and two children and when outside of work, enjoys spending time with them and watching and taking part in a variety of sports.

Session Details: Post-pandemic world: How Covid-19 has accelerated the need for digital transformation 06-05-2021, 2:30 pm View In Agenda

Biography: Having founded FloodFlash in 2017, Ian first saw the potential of parametric (or ‘event-based’) insurance while working at RMS, the world’s largest catastrophe modelling firm. Whilst there, he and co-founder Adam Rimmer structured and modelled triggers on over $2bn of parametric insurance products for governments and large corporations around the world. Today they are using the latest mobile-connected technology and risk modelling to apply those same principals to a scalable platform, providing affordable cover to the millions who need it most.

Session Details: Parametric insurance: how the IoT is unlocking mass market catastrophe cover 05-05-2021, 4:00 pm View In Agenda

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Session Details: Closing the expectation gap through transparency and improved communication 05-05-2021, 4:00 pm PANEL DISCUSSION: Learning from other sectors: communicating insurance in the digital age 06-05-2021, 2:00 pm View In Agenda

Biography: Adrian is a digital content, marketing and communications specialist, with 15 years’ in-house, agency and freelance experience in content strategy, management, creation and editing for web, social, video and email channels. As Senior Digital Content Manager for Towergate, the UK’s leading independent insurance broking organisation, he leads the 5-strong content team and strategy for driving organic traffic, leads and sales. Through a successful focus on SEO, UX and CX, he has overseen a doubling of organic traffic and 50% rise in organic new business leads since joining in June 2017. Towergate is part of The Ardonagh Group, a network of over 100 offices and 7,000 people. In 2019, Adrian won the Group's Service Excellence Award, as well as being nominated as Emerging Leader of the Year. Adrian has been a Member of the Chartered Institute of Public Relations (CIPR) and Institute of Direct and Digital Marketing since 2014, and in 2016 qualified as both a member of the Public Relations and Communications Association and a CIPR Accredited PR Practitioner. He was subsequently chosen as a judge for the CIPR 2017 Excellence Awards. Keen to provide the best support to both staff and peers to help their personal and professional success, he became a Mental Health First Aider in 2019. Outside of work, Adrian is a keen reader, singer, photographer, walker and traveller, and a lover of gardens, cricket, historical literary events and steam trains; besides being a Guinness World Record Holder!

Session Details: PANEL DISCUSSION: Best practices in digitizing the Omni channel path to purchase 05-05-2021, 10:00 am PANEL DISCUSSION: Best practices in digitizing the Omni channel path to purchase 05-05-2021, 10:00 am View In Agenda

Biography: James is Head of Innovation at Brit Insurance. Previously he setup the InsurTech Gateway at Hambro Perks, an early stage insurtech venture capital fund. He also co-founded award winning and Zurich-backed travel insurance startup Pluto, and was recognised last year as ‘35 under 35 in FinTech’ by Business Insider. In his global facing role, James leads the Brit Innovation Team’s focus on identifying and exploring new opportunities spaces for sustainable growth for the business. The team incubate their own products, collaborate with strategic partners to co-build market propositions and empower innovation through the core business.

Session Details: PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector 05-05-2021, 1:30 pm PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector 05-05-2021, 1:30 pm View In Agenda

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Session Details: Working from home: ensuring staff are delivering the right message remotely 06-05-2021, 11:00 am View In Agenda

Biography: Janthana is listed by Forbes as number 6 of the top 100 women founders to watch, and is among the Top Ten Insurtech Female Influencers according to The Insurance Institute. She is the founder of Tapoly, the leading on-demand insurance company for the sharing and gig economy, as seen in the Top 5 Insurtechs at the European Fintech Awards 2017. She is a chartered accountant and former investment banking professional, as well as a co-author of the InsurTECH Book.

Session Details: PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector 05-05-2021, 1:30 pm PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector 05-05-2021, 1:30 pm How emerging technologies can be used to mitigate hard market challenges when insuring SMEs and freelancers 06-05-2021, 12:30 pm View In Agenda

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Session Details: THE INTELLIGENT TRIAL: Preparing for the future – is artificial intelligence taking over? 06-05-2021, 10:00 am View In Agenda

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Lewis co-founded Eigen Technologies in late 2014. Having started his career as a consultant at McKinsey & Company in London, he then founded and led the Quantitative Finance & Strategies Division for Aleron Partners LLP, a boutique private equity advisory firm. He is also a former Senior Advisor to Linklaters LLP, where he co-founded the Tactical Opportunities Group, a deal origination team.

Lewis holds a Doctorate in Atomic & Laser Physics from the University of Oxford. During his studies at Oxford, Lewis invented a new class of X-ray laser, and the mathematics behind this invention was later abstracted into Eigen's core technology. Lewis received Harvard’s first Joint Bachelors in Fine Arts and Physics, as well as a Masters in Theoretical Physics, during which he conducted antihydrogen research at CERN.  

Session Details: Solution provider interviews – Meet Companies Who can Help you Right Away 05-05-2021, 11:15 am Solution provider interviews – Meet Companies Who can Help you Right Away 05-05-2021, 11:15 am View In Agenda

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Session Details: Improving customer touchpoints by growing your digital ecosystem 05-05-2021, 10:30 am View In Agenda

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Session Details: Post Covid: How Professionalism in a Digital Age is more important than ever 05-05-2021, 2:30 pm View In Agenda