Digital Transformation in Insurance Conference 2023

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Session Details: Q&A: The new digital dynamic: Adapting to rapid and unpredictable Change 25-05-2022, 9:00 am View In Agenda

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Session Details: Fireside chat: Digital transformation as seen through the eyes of different industries 25-05-2022, 9:30 am View In Agenda

Biography: Yanna is a strategy and technology expert with extensive IT experience. Has successfully bridged the gap between business strategies and IT organisations. Has an established reputation in leading and delivering large-scale transformations. CIO (Head of IT) for Generali UK and for Generali Corporate and Commercial.

Session Details: Welcoming digital change to the insurance business operating model and overcoming resistance to adapt 26-05-2022, 2:15 pm View In Agenda

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Session Details: The creative challenge; sustaining brand loyalty through technology and digital innovation 25-05-2022, 3:15 pm Interactive chat: How can the insurance industry tackle climate change? 26-05-2022, 11:30 am View In Agenda

Biography: Janthana is listed by Forbes as number 6 of the top 100 women founders to watch, and is among the Top Ten Insurtech Female Influencers according to The Insurance Institute. She is the founder of Tapoly, the leading on-demand insurance company for the sharing and gig economy, as seen in the Top 5 Insurtechs at the European Fintech Awards 2017. She is a chartered accountant and former investment banking professional, as well as a co-author of the InsurTECH Book.

Session Details: PANEL DISCUSSION: How can AI and Blockchain improve proficiency and client satisfaction? 25-05-2022, 10:00 am Keeping up with consumers; Adhering to digital trends and expectations 26-05-2022, 9:30 am View In Agenda

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Session Details: Combining digital innovation and experience; navigating partnerships between InsurTechs and incumbents 25-05-2022, 12:30 pm View In Agenda

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Session Details: PANEL DISCUSSION: Leading by example and looking to other industries for inspiration on how to digitally modernise the insurance industry 26-05-2022, 10:00 am View In Agenda

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Session Details: PANEL DISCUSSION: Leading by example and looking to other industries for inspiration on how to digitally modernise the insurance industry 26-05-2022, 10:00 am View In Agenda

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Session Details: Preventing cybercrime when working remotely and examining the liability shift in a home working environment 25-05-2022, 4:15 pm View In Agenda

Biography: Bartosz Golba is Research Director, Financial Services at GlobalData, providing robust data and actionable insights to a number of world’s leading financial services organisations, not least related to disruption caused by evolution of technology. A former wealth manager, Bartosz has more than 10 years of experience in dealing with changing behaviours and expectations of both FS providers and their customers.

Session Details: Chair’s opening remarks 25-05-2022, 9:30 am View In Agenda

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Session Details: Case Study: Presenting a digital recognition app in insurance claims and reinventing customer trust in insurance 26-05-2022, 12:00 pm View In Agenda

Biography: Ranila is currently working as a distribution director at Scottish Widows and previously has lead the customer strategy for the SME market as Director of SME Solutions for Aviva in the UK. Before this she was Director of marketing for NEST Pensions where she had responsibility for customer strategy, propositions, distribution, and digital across commercial and retail markets. She has deep experience of delivering business growth and strategies in diverse sectors such as professional services, financial services and charities. She has also been on the board of international development charities and is passionate about gender issues.

Session Details: Fireside chat: Moving forward: Examining the lessons learnt from the impact of Covid 19 on the insurance industry and fighting back with digital transformation 25-05-2022, 4:15 pm PANEL DISCUSSION: Leading by example and looking to other industries for inspiration on how to digitally modernise the insurance industry 26-05-2022, 10:00 am View In Agenda

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Session Details: Chair’s opening remarks 25-05-2022, 8:45 am PANEL DISCUSSION: How to identify the perfect match when searching for a solution provider? 25-05-2022, 2:15 pm View In Agenda

Biography: Jeremy has a varied background, having joined Commercial Union over 20 years ago on their graduate training programme where he spent 11 years, surviving two mergers to be appointed as Maidstone Sales and Underwriting Manager in 2003. After profitably growing this account, Jeremy moved across to Allianz in January 2006 where as well as picking up the sales and underwriting site, he has his first experience of managing a large operation when he was responsible for handling the Allianz SME business. In May 2009, he moved into Allianz's head office and successfully managed an Innovation & Strategy team looking across the whole of Allianz UK where he and his team drove out in excess of £10m worth of annualised savings a year earlier than planned. After 3 years in this role, Jeremy moved back into his current role of Head of Operations for Claims, which gives responsibility to him for driving the operational delivery of the claims service from around 700 employees from three sites in the UK and one in Trivandrum in India. During his 7 years in this role, the operational environment has been through a radical overhaul with significant organisational change including the closure of offices and the expansion of the offshoring team accompanied by the digitalisation of the customer journey, the implementation of a new IT system and the introduction of the Robotics programme into Allianz UK claims. As well as his Allianz responsibilities, after 5 years on the CII Claims Faculty board, he has recently been appointed Non-Executive Director of the recently formed Society of Claims Professionals where he is able to combine his passion for developing professionalism in the industry with supporting training & development of the societies’ members. Jeremy lives in Kent with his wife and two children and when outside of work, enjoys spending time with them and watching and taking part in a variety of sports.

Session Details: Re-thinking, re-deploying and re-strategizing; addressing the insurance industry digitally expertise shortage 26-05-2022, 11:30 am View In Agenda

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Session Details: The customer is king: Achieving a single customer view 25-05-2022, 9:00 am PANEL DISCUSSION: How can AI and Blockchain improve proficiency and client satisfaction? 25-05-2022, 10:00 am View In Agenda

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Session Details: Navigating the employee experience in a digital landscape and acting as a leader digitally 25-05-2022, 11:30 am View In Agenda

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Session Details: Navigating the employee experience in a digital landscape and acting as a leader digitally 25-05-2022, 11:30 am View In Agenda

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Session Details: Leveraging data democratisation to maintain a competitive edge within the industry 26-05-2022, 12:30 pm View In Agenda

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Session Details: Case study: How can digital transformation enable consumer access & value in insurance? 26-05-2022, 2:45 pm View In Agenda

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Session Details: Fireside chat: The digital future of assessing risks and collecting data; are the days of traditional underwriting over? 25-05-2022, 3:15 pm View In Agenda

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Session Details: Combining insurance with wellness; introducing a cutting-edge wellbeing app 26-05-2022, 2:15 pm View In Agenda

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Session Details: PANEL DISCUSSION: How to identify the perfect match when searching for a solution provider? 25-05-2022, 2:15 pm View In Agenda

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Session Details: Incorporating insurance automation risk into all aspects of development 25-05-2022, 12:30 pm View In Agenda

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Session Details: PANEL DISCUSSION: How to identify the perfect match when searching for a solution provider? 25-05-2022, 2:15 pm View In Agenda

Biography: Since 2010 Nyasha has led initiatives in insurance businesses to understand new geographic markets, customer cohorts and emerging trends, develop strategies to take advantage of the opportunity, implement new products and services, and launch them. A large part of Nyasha career has been orientated towards and has developed a passions for • Digital and emerging technology trends • Small businesses and start-ups

Session Details: PANEL DISCUSSION: How to identify the perfect match when searching for a solution provider? 25-05-2022, 2:15 pm Navigating parametric insurance in practice; reviewing the insurance proposition 26-05-2022, 12:00 pm View In Agenda

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Session Details: Case study: Using data to define and support your customer ambition 26-05-2022, 2:45 pm View In Agenda

Biography: Assisting Organisations improve Customer and Employee Engagement and manage Business Outcomes through the deployment of best in breed technology and consulting with an emphasis on building and maintaining strong relationships. For almost 30 years i have been supporting many Organisations achieve their business objectives of reducing/ removing cost, increasing revenues and sales and improving the way they interact with their Customers and employees.

Session Details: PANEL DISCUSSION: How can AI and Blockchain improve proficiency and client satisfaction? 25-05-2022, 10:00 am View In Agenda

Biography: Gari Gono is Head of Solutions for INSTANDA.  Leading the global strategic platform roadmap he enables insurers, brokers and MGAs successfully design, build and deploy world-class digital insurance solutions that create value. Gari believes that no code digital insurance platforms are fundamental to transforming the insurance industry. He has deep domain insurance expertise following leading Solutions Architect and Technology Consultant roles at Zurich and Deloitte Digital. In addition to leading Solutions at INSTANDA, Gari is the podcast creator and host of ‘More Brown in Town, a podcast that addresses diversity and tackles conversations about racial diversity within the workplace.  

Session Details: InsurTech Myth Versus Reality 25-05-2022, 1:00 pm View In Agenda

Biography: Stephen Kennedy heads the EMEA solutions team for eGain.  Working with eGain’s customers and prospects, he helps clients understand the benefits that can be obtained with a successful eGain implementation. Stephen started his career with Sterling Software where he managed the Northern European support centre. Using effective knowledge during his tenure at Sterling software, he moved into a Pre-Sales role, working with prospects and customers to achieve some of the results he attained. For the last 20+ years, Stephen has been involved in many aspects of the implementation of successful Customer Service environments and ensuring that customers attain the expected benefits

Session Details: Knowledge Hub: The Missing Ingredient for the Successful Digital Transformation of Customer, Employee, and Business Experience 25-05-2022, 12:00 pm View In Agenda

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Session Details: Technology Spotlight: Life insurance: from AI to revenue operations 26-05-2022, 1:00 pm View In Agenda

Biography: Royston is passionate about enabling brilliant customer experiences and using the power of data, and insights, to make insurance more accessible and relevant to consumers. He’s a member of the Experian team focused on working with their insurance partners to better understand their customers, and how they can help build better products, pricing, and fraud prevention and ultimately a trusted and valuable relationship with those customers.

Session Details: PANEL DISCUSSION: Leading by example and looking to other industries for inspiration on how to digitally modernise the insurance industry 26-05-2022, 10:00 am View In Agenda

Biography: Chris is the CFO & co-founder of Arma Karma, with a demonstrated history of working in the financial services industry. Previously worked at Barclays Wealth Management and Bloomberg. ACSI qualified with an MSc from Durham Business School and a BSc from University of Essex.

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Biography: Seb Reeve is a customer experience industry leader who is always seeking to provide thought-leadership, lateral-thinking and decision-support for Fortune 1000 Enterprises who are both his customers and partners. Reeves has more than fifteen years of experience in deploying technologies to improve the user experience. He is currently one of the top managers in charge of the design, strategy and value proposition of Nuance’s Intelligent Engagement business which promotes the best practices in AI and Machine Learning to the world of Customer Experience.

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Biography: Richard has a long history of innovation and entrepreneurship in data businesses and InsurTech and combines hands on technical skills with plc board experience. He enjoys anticipating technological change in order to build market leading businesses and products. Previously Richard was the Founder of MyDrive Solutions, a telematics service provider, which sold to Generali in 2015.

Session Details: iApprove - a disruptive digital transformation solution that instantly delivers returns (and no development work required!) 25-05-2022, 1:00 pm View In Agenda

Biography: Glen joined Luxoft in 2021 from IBM.  His work is focused on insurance analytics use cases, and supporting and guiding data science, engineering and sales colleagues in partnering with clients. Before moving to the technology sector, after serving in law enforcement Glen first entered the insurance industry in Australia.  This was followed by roles in insurers operating in the UK and Europe, with exposure to other regions too.  He has held four Executive Director positions and Senior Management roles, worked for some of the world’s largest businesses, prominent brands, a scale-up, not-for-profit organization, formed part of industry strategy and milestone initiatives and also as an independent consultant to insurance and wider clients. Glen is viewed by peers as a source of creativity, pragmatism and fresh/different thinking and perspectives. He possesses comprehensive knowledge of insurance and the supply chain, including the wide opportunities for change and modernization. In particular, he’s widely regarded as a specialist in mitigating insurance fraud through the full policy life cycle; point of quote, sale, mid-term adjustment and claim.

Session Details: The big step: Migrating to digital claims management 25-05-2022, 10:30 am View In Agenda

Biography: Mackenzie Clavin is a Behavioural Research Consultant at Swiss Re based in London. Her research focuses on matters of Fairness in Underwriting, Human Bias the application of AI, and Customer Behaviour. Prior to specialising in Behavioural Science, Mackenzie worked as a Management Consultant in Financial Services for PwC and EY. She has a Masters in Cognitive and Decision Science from UCL, as well as a Bachelors in Biochemistry and Management from Imperial College London

Session Details: PANEL DISCUSSION: How can AI and Blockchain improve proficiency and client satisfaction? 25-05-2022, 10:00 am View In Agenda

Biography: Dr Artur Niemczewski is an experienced executive and non-executive in the London Market and Global Specialty Insurance. He was CEO of Pro Global Insurance Solutions Plc until stepping down in late 2019. Prior to joining Pro Global in February 2014, Artur led Garwyn Group Ltd, the UK’s leading specialist liability loss adjuster. Previously, Artur was Managing Director of Xchanging Broking Services Ltd, served as Chief Executive of the Specialty Division for Marsh UK Ltd and Chief Operating Officer of Willis International Holdings.  While at Willis, Artur gained extensive international experience, covering most commercial and specialty insurance markets across North and South America, Asia and Continental Europe, including a secondment with Willis Germany. Artur started his insurance career as Director of Strategy at AXA Insurance and as a Strategy Consultant with McKinsey & Company. Artur has also advised the Board of Co-op Insurance and served as a Non-Executive Director of Asta, the Lloyd’s turnkey managing agency. Artur is a Freeman of the City of London and a Liveryman of the Worshipful Company of Insurers. Artur holds a PhD in Nuclear Engineering and an MSc in Public Policy from Massachusetts Institute of Technology (MIT), an MSc in Mechanical Engineering from Warsaw University of Technology, and a Certificate from the Chartered Insurance Institute

Session Details: PANEL DISCUSSION: Leading by example and looking to other industries for inspiration on how to digitally modernise the insurance industry 26-05-2022, 10:00 am View In Agenda

Biography: Victor is an insurance industry veteran with 15+ years of experience delivering digital transformation initiatives at market-leading insurers such as Zurich Financial Services and Swiss Re. Victor now leads transformation in the complex payments ecosystem, helping brokers, insurers, and others deploy modern payments methods, delivering on changing customer requirements, business agility, and reducing TCO.

Session Details: Payments: Transforming Insurance 25-05-2022, 12:00 pm View In Agenda

Biography: James Dening is a seasoned technology executive and people leader. After having led Minit as a CEO to a successful acquisition by Microsoft, James continues to evangelize about process mining as a Partner at Microsoft. Thanks to his role as VP Europe for Automation Anywhere, his professional life also includes significant experience with digital transformation and Robotic Process Automation. Today, his mission is to shed light on how business processes actually work and enable organizations to automate, improve, and transform with focused precision and without wasted efforts.

Session Details: Digital Transformation – Reduce Process Waste 25-05-2022, 10:30 am PANEL DISCUSSION: How to identify the perfect match when searching for a solution provider? 25-05-2022, 2:15 pm View In Agenda

Biography: Catherine joined Zego from the underwriter Talbot, where she was Chief Financial Officer. Before this, Catherine spent over three years at Bupa UK, joining as Commercial & Finance Director before being promoted to General Manager of Bupa Dental Care. She was also a Partner at both Deloitte and EY, spending a combined 20 years working in the companies’ actuarial practises. Catherine is responsible for building Zego’s relationships with insurer and reinsurer partners alongside helping the company to expand and shore up its product offering.  

Session Details: Fireside chat: The digital future of assessing risks and collecting data; are the days of traditional underwriting over? 25-05-2022, 3:15 pm View In Agenda

Biography: Greg Adams is the Lead Solutions Consultant at Sprout.ai. Prior to joining Sprout, Greg worked at DocuSign for over a decade, where he was in charge of sales engineering.

Session Details: Claims Automation: A Case Study 25-05-2022, 2:45 pm View In Agenda

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Lawrence Buckler is an Account Executive of Global Sales at Sprout.ai. He has over thirty years of sales and business development experience, having previously led global alliances and partnerships at CloudSense and DocuSign. 

Session Details: Claims Automation: A Case Study 25-05-2022, 2:45 pm View In Agenda