9th Annual Digital Transformation in Insurance Conference 2024

Uniquely tailored for general and commercial insurance professionals to discover the latest in enhancing customer engagement and operational agility through innovative digital tools.

22 - 23

May

2024
  • Park Plaza London Riverbank
  • Complimentary
  • Why attend?
  • Agenda
  • Speakers
  • Plan Your Visit
  • Sponsors
  • Media Centre
  • Contact Us

Why attend?

WHAT TO EXPECT FOR 2024?

200+

Attendees to meet each year

15+

Exhibitors to meet each year

20+

Speakers

70%

Attendees at Director+ level

200+

Attendees to meet each year

15+

Exhibitors to meet each year

20+

Speakers

70%

Attendees at Director+ level

Agenda

  • 22 May 2024
  • 23 May 2024
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Streams

Stream one

Customer Engagement

Stream two

Operational Agility

11 AM

Networking Break

11:30 AM

Creating an engineering led culture to drive innovation in your organisation

  • Discover why engineering leadership is critical for innovation
  • How does using an engineering led model boost your organisation’s drive for innovation and success?
  • Discuss how putting engineers in key leadership roles ensures technology solutions at the core of insurance strategy

Speakers

Pankaj Kane
Chief Engineer, Admiral Group Plc

12 PM

Reserved for Mathew Lodge, CEO, Diffblue

12:30 PM

Supporting staff through change management to deliver agility in the workplace

  • How does supporting staff with change boost your implementation of new systems?
  • Understand how a supportive company culture can lead to mass adoption of new technologies
  • Discover techniques to help adopt a better company culture and staff outlook on new products

Speakers

Dawn Stacey Bradbury
Head of Change Management, Gallagher

1 PM

Customer-First Innovation: enable Connected Insurance Processes with AI process automation

Join us for a session led by Appian's insurance industry leader Gijsbert Cox, where he will discuss how to elevate the customer experience using Appian's AI process automation platform. Learn how Appian helps insurance organisations streamline operations, improve satisfaction, and drive success with personalized services, efficient claims processing, and dynamic workflows. Discover practical insights and real-world examples showcasing how some insurers stay customer-centric and competitive in today's digital landscape.

Speakers

Gijsbert Cox
Industry Leader Insurance EMEA + APAC, Appian
Rebecca Clancy
Presales Insurance Solutions Consultant, Appian

1:15 PM

Networking and Lunch

2:15 PM

PANEL: Accelerating operational agility through digital transformation

  • What have we learnt so far?
  • What do we need to improve on?
  • How do we move on from using legacy systems?
  •  Does digital disruption create new markets?
  • What is the biggest pain point that technology, such as AI could solve?

Speakers

Ben Carey-Evans
Senior Analyst, GlobalData
Dawn Stacey Bradbury
Head of Change Management, Gallagher

2:45 PM

AI: The Hyper-Efficient Teammate

Artificial Intelligence (AI), particularly generative AI, is reshaping customer experience by acting as a hyper-efficient tool that alleviates the burden often placed on agents. With its ability to understand natural language, generate human-like responses, and learn from interactions, generative AI enhances operations by handling routine inquiries with accuracy and speed. By freeing up agents' time from repetitive tasks, they can focus on more complex issues and provide personalized assistance where human empathy and creativity are essential.

Join Ed Winfield, VP/Director Global Partnerships, as he discusses how to harness the capabilities of generative AI to transform efficiency and elevate customer satisfaction to unprecedented levels.

Speakers

Ed Winfield
Vice President/Director Global Partnerships, Content Guru

3:15 PM

Metaverse case study: Insuring digital products in virtual worlds

  • Can the digital insurance market grow past the physical one?
  • How would you insure virtual products? And how would you price them?
  • What are the risks, and how would we mitigate them?
  • Would virtual product insurance be popular amongst customers?

Speakers

Fredrik Thuring
Head of Operational Analytics, Tryg

3:45 PM

Networking and Refreshments

4:15 PM

Reserved for Sponsorship

4:45 PM

GlobalData’s UK insurance customer insight

  • Review key insights into how insurance customers think
  • Emphasise key driving factors towards purchasing policies, switching, and market shares
  • Discuss current topical themes and trends such as AI and the cost-of-living crisis

Speakers

Ben Carey-Evans
Senior Analyst, GlobalData

8 AM

Registration and refreshments

8:45 AM

Chair’s opening remarks

Speakers

Benjamin Hatton
Analyst, GlobalData

9 AM

KEYNOTE FIRESIDE CHAT: Where can we expect a digitalised insurance industry to be in 2025?

  • How will new digital technology impact the insurance industry, and can we best navigate these?
  • Is the digitalisation of the insurance industry a challenge or an opportunity?
  • What strategies should we consider to encourage change and innovation?

Speakers

Benjamin Hatton
Analyst, GlobalData
Philippe Duban
Chief Operating Officer, AXA UK
Harriet Parkinson
Chief Operating Officer Insurance, Revolut Bank

9:30 AM

Reserved for Sponsorship

10 AM

PANEL: Leveraging digital transformation to promote growth

  • To what extent will digital tools shake up the industry?
  • How should we be using digital tools to:
    • Expand our customer base,
    • Raise customer satisfaction,
    • Boost innovation through self-service and omnichannel assistance.
    • Fuel growth in the insurance industry?
  • What will the future of a digitised insurance look like?

 

Speakers

Benjamin Hatton
Analyst, GlobalData
Jason Howes
Director of Business Transformation, Allianz
Josh McCusker
Head of Insurance, Urban Jungle
Cherie Landman
Strategic Accounts Director, boost.ai

10:30 AM

Generative AI Adoption: How can AI elevate insurance customer and employee experience?

  • How generative AI can help you create tailored and personalised experiences for all customers, in line with Consumer Duty
  • Key areas for generative AI adoption such as claims, underwriting and back-office functions and the highest impact use cases
  • The considerations insurers need to make to adopt generative AI in their organisation

Speakers

Gary Hunter
Data & AI Director, Kainos

11 AM

Networking Break

11:30 AM

Putting the customer at the centre: where the insurance industry is going, and how do we get there?

  • What are customers demanding?
  • Are Insurtechs raising the bar on customer experience? How can we be more innovative?
  • How do we adopt a customer focused mindset?
  • What can we do now?
    • Leverage data and analytics to personalise offerings?
    • Digitise and streamline processes?
    • Offer self-service, omnichannel products?
    • Track customer satisfaction?

Speakers

Philippe Duban
Chief Operating Officer, AXA UK

12 PM

Reserved for Gina Bryden, Principal Consultant, CACI

Speakers

Gina Bryden
Principal Consultant, CACI

12:30 PM

Leveraging affinity partnerships as your next steps for growth

  • Discuss the benefits of partnerships for customer growth and expanded outreach
  • Examine how Urban Jungle has successfully delivered affinity partnerships
  • Consider what makes a successful affinity partnership in practice

Speakers

Alice Song
Head of Partnerships, Urban Jungle

1 PM

Lay the foundations for speed, agility, and alignment: invent tomorrow together

  • Start with a vision for why
  • Walk through domain details in pictures
  • A layer cake to help eliminate risk and build a modular architecture
  • Prioritise on value vs complexity - inform your roadmap

Speakers

Guy Wilcox
Head of Digital Consulting, UniPro

1:15 PM

Networking and Lunch

2:15 PM

PANEL: Designing products to serve our vulnerable customer: accessibility, affordability, and support.

  • How is the insurance industry digitally supporting vulnerable customers?
  • How do we prioritise needs and the experience of customers?

Speakers

Benjamin Hatton
Analyst, GlobalData
Lyndsay Skinner
Head of Digital, Aviva
Jeremy Trott
Claims Director, Ecclesiastical Insurance Group
Kirsty Wilmot
Head of Product, By Miles

2:45 PM

Connecting the dots between real-time guidance, compliance and CX

  • Explore how technology can serve as a powerful tool for insurers
  • Discuss the connection between the regulatory landscape and technology
  • Emphasise the importance of positive customer and employee experiences

Speakers

Mark Lockyer
Sales Director UK & EMEA

3:15 PM

Capitalising on Gen-AI technology to accelerate claim settlements and customer satisfaction

  • Discover how Gen-AI can be used to improve the efficiency of claims processes
  • How would this improve your customer outcome and workplace efficiency?
  • What is the best use of this technology, and can we use it safely?

Speakers

Tony Martins de Sá
Head Office Claims, NFU Mutual

3:45 PM

Networking and Refreshments

4:15 PM

Reserved for Sponsorship

4:45 PM

Case study: a roadmap for sustainable insurance

  • Discuss the importance of public/private enterprises
  • Spotlight Flood Re’s Build Back Better scheme as an example of positive sustainability outcomes from reinsurance
  • Emphasise the crucial need for data and technology for sustainable insurance solutions to measure success and effectiveness
  • Answer the industry’s biggest challenges on sustainability

Speakers

Andrea Santolalla
Director of Operations, Flood Re

5:15 PM

Chair’s closing remark

Speakers

Benjamin Hatton
Analyst, GlobalData

8 AM

Registration and refreshments

8:50 AM

Chair’s opening remarks

Speakers

Benjamin Hatton
Analyst, GlobalData

9 AM

Navigating the Digital Age: Empowering Lifelong Learning for Organisational Resilience

  • Embracing AI: Exploring the potential of artificial intelligence in transforming the workplace and enhancing professional development
  • Lifelong Learning for Success: Unveiling the importance of continuous learning and upskilling in an era of rapid digitalisation
  • Building a Future-Ready Workforce: Strategies to ensure employability amidst technological advancements, fostering adaptability and resilience

Speakers

Ambros Scope
Head Leadership and Future of Work, Zurich Insurance

9:30 AM

From clicks to conversions: maximising quotes & sales with strategic website optimisation

  • What are the most common conversion blockers holding back insurance website visitors?
  • What are the most effective ways of identifying optimisations and testing their impact without disrupting the development queue?
  • What kind of uplift levels can be expected from optimisation work and what can be learned from case studies?

Speakers

Jake Lambert
Head of Conversion Services, Fresh Egg
Stuart Rex
Commercial Director, Webtrends Optimize

10 AM

FIRESIDE CHAT: Fostering ecosystems and innovation through platforms and partnerships

  • How do we push the boundaries with digital innovation?
  • Could leveraging digital platforms through platforms and partnerships create new insurance models and encourage innovation?
  • Discuss digital platforms, data sharing, and cross-sector partnerships

Speakers

Benjamin Hatton
Analyst, GlobalData
Ambros Scope
Head Leadership and Future of Work, Zurich Insurance

10:30 AM

Networking and Refreshments

11 AM

Navigating the ethics and regulation of Gen-AI

  • Explore the current landscape of AI applications within the insurance industry
  • Examine the current evolving regulatory landscape governing AI, considering:
    • Data protection
    • Customer rights
    • Compliance
  • Does the rise of Gen-AI cause more risks than positives?
  • Discuss risk mitigation strategies

Speakers

Jeremy Trott
Claims Director, Ecclesiastical Insurance Group

11:30 AM

The modern insurer: navigating the future through multi-tenancy, product synergy, and hyper-personalisation

This will be framed by the following 4 core themes:

  • Unlocking strategic advantage through speed, agility and flexibility
  • Multi product strategies
  • Multi tenancy
  • Hyper personalisation of product delivery and breaking down business silos

Speakers

Rasmus Lynge
Chief Product and Technology Officer, Fadata UK Ltd

12 PM

How culture influences digital transformation: a data scientist’s perspective

 

  • Discuss the cultural tool kit of collaborating as a village
  • Become aligned in product vision, and use your shared goals to motivate product development
  • Emphasise how data transformation and innovation derives from company culture

Speakers

Fiifi Arthur
Data Science Leader, Direct Line Group

12:30 PM

Reserved for Sagacity

12:45 PM

Networking and Lunch

1:45 PM

The future of insurtech: growth opportunities and challenges ahead

  • What are the key areas of growth for Insurtechs?
  • Discover new Insurtech business models, what should you try next?
  • Scaling up challenges: Competition, maintaining agility and innovation, and regulatory requirements

Speakers

Janthana Kaenprakhamroy
CEO and Founder, Tapoly

2:15 PM

Reserved for Sponsorship

2:45 PM

Discussing the next steps towards greater trust in the role of AI in insurance

  • Examining the progress being made towards
    • Digital trust
    • Decision explainability
    • User friendliness
    • Transparency

Speakers

David Bicknell
Principal Analyst, Thematic Research, GlobalData

3:15 PM

Revolutionising the modern payment mechanism: how can automation improve customer satisfaction and processes?

  • How does a fully digitised ecosystem improve processes within the transfer of money?
  • Discuss the steps to take towards digitising the automation of payments
  • Mitigate risk, and take steps into the future of payments

Speakers

Ian Gatley
Group Technology Advisory, Correlation Risk Partner

3:45 PM

Chair’s summary and close of conference

Speakers

Benjamin Hatton
Analyst, GlobalData

Speakers

Select a speaker to learn more

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Janthana Kaenprakhamroy
CEO and Founder, Tapoly

Janthana is the CEO of Tapoly, a pioneering on-demand insurance provider for SMEs and freelancers. She has been recognized as the 6th Top Woman Founder to Watch by Forbes and as one of the Top 10 Insurtech Female Influencers by The Insurance Institute. Recently, she has won prestigious awards such as the Innovator Of The Year Award at the UK Fintech Awards 2023 and the Insurance Leader of the Year Award at the Women In Finance Awards 2021. Before joining Tapoly, Janthana worked at top-tier investment banks.

Session Details:

The future of insurtech: growth opportunities and challenges ahead

2024-05-23, 1:45 PM

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Benjamin Hatton
Analyst, GlobalData

Benjamin is an Analyst in GlobalData’s insurance team. He has been a part of the team for two years, based in London. In this time, he has developed a focus on UK general insurance markets, producing insights across the spectrum of property and casualty lines including key technology, economic, and social trends emerging in the insurance industry.  Benjamin holds a BSc and MSc in economics from the University of Nottingham.

Session Details:

KEYNOTE FIRESIDE CHAT: Where can we expect a digitalised insurance industry to be in 2025?

2024-05-22, 9:00 AM

Session Details:

PANEL: Leveraging digital transformation to promote growth

2024-05-22, 10:00 AM

Session Details:

PANEL: Designing products to serve our vulnerable customer: accessibility, affordability, and support.

2024-05-22, 2:15 PM

Session Details:

Chair’s closing remark

2024-05-22, 5:15 PM

Session Details:

Chair’s opening remarks

2024-05-22, 8:45 AM

Session Details:

Chair’s summary and close of conference

2024-05-23, 3:45 PM

Session Details:

Chair’s opening remarks

2024-05-23, 8:50 AM

Session Details:

FIRESIDE CHAT: Fostering ecosystems and innovation through platforms and partnerships

2024-05-23, 10:00 AM

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Ben Carey-Evans
Senior Analyst, GlobalData

Session Details:

PANEL: Accelerating operational agility through digital transformation

2024-05-22, 2:15 PM

Session Details:

GlobalData’s UK insurance customer insight

2024-05-22, 4:45 PM

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Ambros Scope
Head Leadership and Future of Work, Zurich Insurance

Strong track record as a passionate leader of Talent, Performance, Employee Engagement and Strategic Workforce Planning in an international corporate environment. Experience as HR Business Partner, Management Consultant and Mechanical Engineer. PhD, international speaker and guest lecturer. Husband and father of two. Age 23 plus 25 years of experience.

Session Details:

Navigating the Digital Age: Empowering Lifelong Learning for Organisational Resilience

2024-05-23, 9:00 AM

Session Details:

FIRESIDE CHAT: Fostering ecosystems and innovation through platforms and partnerships

2024-05-23, 10:00 AM

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David Bicknell
Principal Analyst, Thematic Research, GlobalData

David Bicknell has over 30 years’ experience in writing about and analysing the technology sector, both from the vendor and the user perspective, both in the UK and the US. His career in technology journalism and analysis has included detailed research into IT projects and he has co-authored a book, ‘Crash’, which explored why and how IT projects go wrong. He has also co-authored a novel on the life of computer pioneer Charles Babbage. Prior to joining Thematic Research, David spent six years editing a GlobalData title exploring the use of technology in the UK public sector. He is currently also studying part-time for an Undergraduate Certificate in the History of Art at the University of Oxford.

Session Details:

Discussing the next steps towards greater trust in the role of AI in insurance

2024-05-23, 2:45 PM

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Dawn Stacey Bradbury
Head of Change Management, Gallagher

Dawn Stacey-Bradbury is a senior leader specialising in Business Change and Operations within the Financial Services sector. Her current role at Gallagher, one of the world’s largest insurance brokers and a top 5 UK Retail General Insurance Broker, is focused on shaping the Investment Strategy to align with future growth plans, portfolio oversight and managing a team of high performing Project Managers delivering Technology , Continuous Improvement, Data and Regulatory Programmes and Projects across the UK. Dawn is also the Mental Health First Aider Lead as part of the company’s Inclusion & Diversity Programme. Before Gallagher, Dawn has worked for various financial services companies including Towergate, NIG, Churchill and BNP Paribas holding Change and Operational roles.

Session Details:

PANEL: Accelerating operational agility through digital transformation

2024-05-22, 2:15 PM

Session Details:

Supporting staff through change management to deliver agility in the workplace

2024-05-22, 12:30 PM

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Fiifi Arthur
Data Science Leader, Direct Line Group

Session Details:

How culture influences digital transformation: a data scientist’s perspective

2024-05-23, 12:00 PM

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Fredrik Thuring
Head of Operational Analytics, Tryg

Machine learning is finding new applications every day. My department is responsible for finding innovative and algorithmic substitutes for the hundreds of internal processes at Tryg insurance. This spans all the way from under-writing, HR, claims to finance. By employing very intelligent individuals and utilizing open source applications the cost-benefit of data science in this way is stunning. We are getting roughly £10 back for every 1£ we spend on these capabilities.

Session Details:

Metaverse case study: Insuring digital products in virtual worlds

2024-05-22, 3:15 PM

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Harriet Parkinson
Chief Operating Officer Insurance, Revolut Bank

A passionate and driven insurance professional with over 17 years experience across Operations, Change & Transformation, Claims, Sales, Service and Data/MI. Strong operational leadership background, having managed departments of 200+ FTE. Ability to design and drive transformation with experience in delivering large and complex operation restructures, change programmes and digitalisation. Highly adept at building operations from ground up, through robust business planning, engaging change leadership and precision delivery. An inspirational communicator, motivating and maximising performance across a variety of insurance functions

Session Details:

KEYNOTE FIRESIDE CHAT: Where can we expect a digitalised insurance industry to be in 2025?

2024-05-22, 9:00 AM

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Ian Gatley
Group Technology Advisory, Correlation Risk Partner

Ian Gatley is a visionary technologist with over 20 years of experience in IT strategy, data analytics, enterprise architecture, technology management, and automation. He currently serves as a Technology Advisor at Correlation Risk Partners, where he consults on IT and data strategy, as well as digital transformation initiatives. With an MBA from Wits University and a BSc in Information Technology Management, Ian is well-equipped to provide expert technical leadership and support for Correlation and their partners. His broad industry knowledge and numerous certifications in business intelligence and enterprise architecture further position him as a valuable asset in driving digital transformation efforts.

Session Details:

Revolutionising the modern payment mechanism: how can automation improve customer satisfaction and processes?

2024-05-23, 3:15 PM

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Jason Howes
Director of Business Transformation, Allianz

Experienced Regional Manager with a demonstrated history of working in the insurance industry. Skilled in Leadership, People Management, Distribution Management, Underwriting, Propositions Development and Project Management.

I’ve always believed that if you build the right team around you then everything else will always follow.

Session Details:

PANEL: Leveraging digital transformation to promote growth

2024-05-22, 10:00 AM

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Jeremy Trott
Claims Director, Ecclesiastical Insurance Group

Jeremy has worked in insurance for over 25 years – holding various roles across underwriting, sales, innovation and claims. Starting as an underwriter at Commercial Union, Jeremy progressed through a variety of underwriting and account management roles before taking over running the Aviva sales and underwriting team in Maidstone in 2003.

He moved across to Allianz in 2006 to run both the local Sales and underwriting and Small business team before taking his first head office role in Innovation and Strategy in 2009. He did this for 3 years before joining claims as the Claims operations manager for Allianz – running 5 sites including their offshore site in Trivandrum in India. After 8 years in this role and nearly 15 years at Allianz and now works at Ecclesiastical as their Claims Director.

Jeremy is also heavily involved at the CII – having sat on the Claims Faculty for 6 years before taking on the Chair in 2017. In 2019, as the faculty moved into the Society of Claims Professionals, he became its first Non-Executive Director.

Jeremy is passionate about strong customer service and employee advocacy, looking to use technological enhancements to improve both.

Session Details:

PANEL: Designing products to serve our vulnerable customer: accessibility, affordability, and support.

2024-05-22, 2:15 PM

Session Details:

Navigating the ethics and regulation of Gen-AI

2024-05-23, 11:00 AM

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Lyndsay Skinner
Head of Digital, Aviva
  • Highly-driven, creative online marketer with proven experience in delivering results in a fast-paced, high pressure sales environment
  • Expertise in delivering e-commerce strategies, including BT Mobile and BT Sport
  • A strong aptitude for trading, using data to drive decisions and on-site merchandising
  • Strong stakeholder management and presentation skills, across a range of stakeholders up to CEO level
  • Passionate about leading high-performing teams, setting and executing vision and strategy

Session Details:

PANEL: Designing products to serve our vulnerable customer: accessibility, affordability, and support.

2024-05-22, 2:15 PM

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Pankaj Kane
Chief Engineer, Admiral Group Plc

Senior Technology Leader with substantial experience in Financial Services. Track record of leading Digital strategies definition and execution, running technology innovation labs, building and introducing speech analytics, machine learning systems, Bots, Digital Platforms on Cloud infrastructures, implementing new ways of working using hothousing and agile methods. Experience of working in the Insurance sector in Denmark, UK and New Zealand.

Session Details:

Creating an engineering led culture to drive innovation in your organisation

2024-05-22, 11:30 AM

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Philippe Duban
Chief Operating Officer, AXA UK

Session Details:

KEYNOTE FIRESIDE CHAT: Where can we expect a digitalised insurance industry to be in 2025?

2024-05-22, 9:00 AM

Session Details:

Putting the customer at the centre: where the insurance industry is going, and how do we get there?

2024-05-22, 11:30 AM

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Tony Martins de Sá
Head Office Claims, NFU Mutual

Session Details:

Capitalising on Gen-AI technology to accelerate claim settlements and customer satisfaction

2024-05-22, 3:15 PM

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Josh McCusker
Head of Insurance, Urban Jungle

Josh is Head of Insurance at Urban Jungle, an Insurtech that is crafting insurance for a new generation, where cover is simple, clear and fair.

Josh works with Urban Jungle’s underwriting partners to bring innovative insurance products to market, with a relentless focus on utilising technology to deliver a truly digital insurance experience.

Josh started his career in Insurance at Allianz, working across commercial fleet underwriting, technical claims, pet insurance partnerships & sales. He then worked as Executive Assistant to the Chief Operating Officer, supporting the development and delivery of the UK Operations strategy through a period of significant change, including the acquisition of LV= and L&G GI.

Josh is passionate about delivering truly valuable insurance products to customers that are easy to both understand and use at point of sale and claim.

Session Details:

PANEL: Leveraging digital transformation to promote growth

2024-05-22, 10:00 AM

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Guy Wilcox
Head of Digital Consulting, UniPro

Guy heads up the Consulting team at Unipro, a role he has held for 4 years now, this involves working with his team of consultants to understand, define and design digital transformation initiatives for clients, often in the wealth management and insurance sectors.

Throughout a 20-year career Guy has had several digital strategy roles, mostly on the agency side, in which projects by their nature are focused on user-engagement and geared to ensure gains in operational efficiencies.

Guy has a passion for strategic design within Digital development projects, utilising digital service design techniques to ensure teams can design and build products at pace and with quality.

Session Details:

Lay the foundations for speed, agility, and alignment: invent tomorrow together

2024-05-22, 1:00 PM

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Gijsbert Cox
Industry Leader Insurance EMEA + APAC, Appian

Gijsbert Cox is an esteemed Industry Leader in Insurance at Appian, a foremost provider of AI process automation software. Boasting over two decades of experience in the insurance sector, Cox exhibits an international focus, coupled with an analytical and pragmatic approach. He is deeply passionate about enhancing the operations of insurance and financial services companies.

In his role, Cox plays a pivotal part in supporting customers, partners, delivery, marketing, and sales teams with their go-to-market strategies and plans, effectively bridging the gap between business and IT. His profound understanding of the Property and Casualty (P&C) insurance process is complemented by his expertise in low-code, process automation, core, and insurtech solutions. This unique blend of knowledge and skills enables him to significantly improve customer experiences and augment the agility of insurance companies.

Cox is particularly driven by initiatives involving growth and transformation plans, business development, team inspiration, and working in international contexts. His overarching mission is to revolutionize and streamline insurance operations through the innovative use of Appian and AI technologies.

 

Session Details:

Customer-First Innovation: enable Connected Insurance Processes with AI process automation

2024-05-22, 1:00 PM

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Rasmus Lynge
Chief Product and Technology Officer, Fadata UK Ltd

Rasmus is an accomplished leader with over 20 years of management experience in the financial services industry.

Before joining the company, Rasmus held the role of Executive Vice President at the Danish financial supermarket Alm. Brand. His previous experience includes executive-level positions at the Scandinavian insurance company Tryg and the German Provinzial insurance. Besides these roles, Rasmus has also filed for Board positions in software companies, including Chairman of Nobly.

Session Details:

The modern insurer: navigating the future through multi-tenancy, product synergy, and hyper-personalisation

2024-05-23, 11:30 AM

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Kirsty Wilmot
Head of Product, By Miles

Kirsty is the Head of Product of By Miles and is focused on continuous discovery and empowered product teams to deliver brilliant outcomes for customers and businesses. Working in InsurTech on a mission to make insurance and driving fairer for customers.

Session Details:

PANEL: Designing products to serve our vulnerable customer: accessibility, affordability, and support.

2024-05-22, 2:15 PM

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Matthew Lodge
CEO, DiffBlue

Mathew is CEO at Diffblue, a pioneer of generative AI for code solutions. He has over twenty-five years of experience in the software industry in developer, product and marketing roles. Before joining Diffblue, Mathew's titles included SVP at Anaconda and Vice President of Cloud Services at VMWare. In each role, his focus has been building and marketing products that customers love.

 

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Ed Winfield
Vice President/Director Global Partnerships, Content Guru

Edward Winfield is Director of Global Partnerships at Content Guru, a global leader in cloud contact centre and customer experience solutions. A veteran in the SaaS and technology space, Edward has over 25 years’ experience in the telecommunications space, which he leverages to create lasting partnerships, deliver cutting-edge solutions that anticipate evolving customer needs, and to help businesses to create outstanding customer experiences through seamless engagement and data-driven insights.

Session Details:

AI: The Hyper-Efficient Teammate

2024-05-22, 2:45 PM

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Alice Song
Head of Partnerships, Urban Jungle

Alice is Head of Partnerships at Urban Jungle, one of the fastest growing Insurtechs in the UK. Urban Jungle provides home insurance products for the new generation of customers, with the focus on delivering a digitalised journey where cover is simple, clear and fair

Alice leads on Affinity Partnerships at UJ, developing and cultivating multi-year relationships with big brands where we provide a co-branded or white-labelled product. Partners choose UJ for our market leading CX, modern proprietary tech stack and data models, and speed to market

Prior to UJ Alice spent her career in consulting at Bain and KPMG

Session Details:

Leveraging affinity partnerships as your next steps for growth

2024-05-22, 12:30 PM

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Andrea Santolalla
Director of Operations, Flood Re

Andrea is a senior leader in financial services with 17 years’ international experience in the (re)insurance and banking sectors. She’s successfully led local and remote teams focused on claims and underwriting operations; business transformation and enterprise change; IT and information security; service delivery; data management and digitisation; and procurement, supply chain and vendor management. She is currently the Director of Operations at Flood Re, and was previously COO of Hiscox Special Risks. Andrea has also held senior roles in enterprise risk management, compliance, corporate governance and insurance regulation and supervision in complex international environments. She has served as an executive director for entities in the UK and US.

Session Details:

Case study: a roadmap for sustainable insurance

2024-05-22, 4:45 PM

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Mark Lockyer
Sales Director UK & EMEA

With 20 years in the ever-changing Contact Centre and Client Engagement spaces, Mark has worked with some of the largest Global entities on transformation projects ensuring technology delivers on expectation. Passionate about bringing Agent and Customer Evaluation together through the power of Speech and Engagement Analytics Mark can draw on successful client projects that have delivered exceptional ROIs and Transformational change across entire organisations. Notable Brands – Dell, Orange, Ageas, Direct line, Teleperformance, HSBC, TeliaSonera, E.ON, BNP Paribas.

Session Details:

Connecting the dots between real-time guidance, compliance and CX

2024-05-22, 2:45 PM

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Cherie Landman
Strategic Accounts Director, boost.ai

Cherie is heading up the UK sales efforts for boost.ai, a leading provider of conversational AI for enterprises. She joined the company in 2023, having previously gained extensive enterprise technology experience from her time at Limitless, Salesforce, and Genesys. Cherie is well known for her solution orientated approach to prospects and customers’ needs and believes that growth follows when you add value to those around you. Cherie is based in the UK and in her spare time, works within her local community to fundraise for local charities. LinkedIn: https://www.linkedin.com/in/cherie-landman/

Session Details:

PANEL: Leveraging digital transformation to promote growth

2024-05-22, 10:00 AM

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Gina Bryden
Principal Consultant, CACI

Gina Bryden has been working with clients across a range of sectors to solve complex business challenges with data and data science for over 10 years. Supporting some of the UK’s best-known financial services brands to create customer-first, data driven strategy.  Gina’s role is centred on ensuring CACI continues to drive tangible business value and deliver our mission of “Doing Amazing Things with Data”.

Session Details:

Reserved for Gina Bryden, Principal Consultant, CACI

2024-05-22, 12:00 PM

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Rebecca Clancy
Presales Insurance Solutions Consultant, Appian

Rebecca Clancy is a Presales Insurance Solutions Consultant at Appian, where her focus lies in fostering collaborative partnerships with insurance firms. Through her role, Rebecca works closely with clients to explore how the Appian platform can effectively automate and streamline their processes. With a passion for problem-solving and her understanding of industry dynamics, Rebecca works to deliver tailored solutions that drive efficiency and enhance operational effectiveness, helping accelerate their digital transformation journey by maximising the benefits of the platform.

As a speaker at the Digital Transformation in Insurance Conference, she shares an insight into how innovative technology can drive operational efficacy within the insurance sector, shaping the future of intelligent claims handling in an ever evolving digital landscape.

Session Details:

Customer-First Innovation: enable Connected Insurance Processes with AI process automation

2024-05-22, 1:00 PM

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Jake Lambert
Head of Conversion Services, Fresh Egg

Jake has led experimentation teams for over 10 years and is now head of conversion services at Fresh Egg. His team has delivered huge revenue performance gains for many insurance providers such as Ageas, John Lewis Finance, Agria and Aardy.

His talks draw on his wealth of experience, working across multiple industries, to highlight the biggest opportunities companies can often exploit and the costly mistakes to avoid.

Session Details:

From clicks to conversions: maximising quotes & sales with strategic website optimisation

2024-05-23, 9:30 AM

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Stuart Rex
Commercial Director, Webtrends Optimize

With 17 years of marketing experience Stuart has worked with some of the world’s best-known brands, including many in the financial services sector, supporting and guiding their digital strategy.

Via his role at Webtrends Optimize, he helps companies thrive in their conversion optimisation journeys, often guiding them from inception to mastery.

His talks join the dots often missed by subject specialists with a focus on actionable takeaways rather than theoretical ramblings.

Session Details:

From clicks to conversions: maximising quotes & sales with strategic website optimisation

2024-05-23, 9:30 AM

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Park Plaza Riverbank

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Contact Us

SPONSORSHIP ENQUIRIES

Valentin Gerasimuk

Head of Sponsorship Sales

+44 20 7149 5973

SPEAKING ENQUIRIES

Nina Beddoe

Conference Producer

+44 20 4540 7650

MARKETING ENQUIRIES

Moona Popal

Marketing Manager

SPONSOR ENQUIRIES

To enquire about sponsorship opportunities for the conference, please contact:

Valentin Gerasimuk

Head of Sponsorship Sales


+44 20 7149 5973

SPEAKER ENQUIRIES

To enquire about speaking opportunities for the conference, please contact:

Nina Beddoe

Conference Producer


+44 20 4540 7650