Digital Transformation in Insurance: Customer Engagement & Operational Agility 2020

Biography: Matt currently works at Admiral having joined as a Technical Project Manager in 2006. Matt has a background in software development and has worked in various roles in Information Technology over the last 20 years. In 2010 Matt took on the responsibility for IT Development for Admiral UK. From 2013 to 2016 Matt played the role of Programme Director on the largest technology transformation programme ever undertaken by the business. For the past 3 years Matt took on the role of CIO at Admiral, taking accountability for all of the technology that supports the UK business. More recently Matt has turned his attention to looking after the change agenda for the UK Insurance business as Head of Change. In 2015 Matt achieved a distinction in his MBA from Cardiff University. Outside of work you will find Matt either having a great time with the family, or a testing time training for or partaking in Ironman and triathlon events.

Session Details: Admiral Keynote: The Competition for Talent to Maximize Returns on Investments in Digital Transformation 06-05-2020, 2:45 pm Leaders Panel: The Road to Digital Transformation Lessons Learned 06-05-2020, 3:00 pm View In Agenda

Biography: Steve Jenkins FCII Development Director Chartered Insurance Institute Steve has over 35 years’ experience in financial services. Much of his early career was spend working in various roles within the AXA group in the life sector, latterly as Head of Bancassurance. Steve joined the CII in 2006 with a brief to lead its corporate and market relationships. He played a leading role in shaping the CII’s response to the UK Regulator’s Retail Distribution Review, a key element of which was the promotion of professional standards. He has worked closely with the UK general insurance industry Taskforce defining and implementing the Aldermanbury Declaration, a framework of professional standards for insurers and insurance brokers. More recently Steve played a key role in the review of Corporate Chartered status. Steve leads CII’s support for employers in the UK market and has played a key role expanding CII's international presence where it is working with local regulators, major employers and education institutes. Steve is a Chartered Insurance Practitioner

Session Details: Chair’s remarks: Welcome to the Customer Engagement Stage 05-05-2020, 8:30 am Opening Overview - Professionalism in a Digital Age 05-05-2020, 8:40 am View In Agenda

Biography: Yanna is a strategy and technology expert with extensive IT experience. Has successfully bridged the gap between business strategies and IT organisations. Has an established reputation in leading and delivering large-scale transformations. CIO (Head of IT) for Generali UK and for Generali Corporate and Commercial.

Session Details: New tech meets legacy systems: how to manage systems and platform integration for speed, flexibility, agility and value 05-05-2020, 11:00 am View In Agenda

Biography: Dave’s has worked within healthcare insurance for the last 24 years, where he has held a number of executive management positions with CIGNA Healthcare, PruHealth and now Vitality. Dave was a member of the executive management team which launched PruHealth in 2004. Over the last 14 years, Dave has played a key role in shaping the strategy from a start-up business to becoming established under the Vitality brand as the 4th largest player in the market with 10% market share. Dave began his career as a pricing underwriter before moving into sales and distribution and was the Sales Director at CIGNA healthcare where he helped to grow the client portfolio to in excess of £100M API and broaden the distribution strategy into new channels and markets such as sickness absence management and dental insurance. Dave joined PruHealth to help launch the business and establish the distribution strategy and operations. After driving rapid new business growth, he assumed overall responsibility for distribution at Vitality following the acquisition of Standard Life Healthcare. More recently, Dave has assumed executive responsibility for digital acquisition and customer retention and is now Vitality’s Chief Digital Officer with responsibility for digital strategy and product management as well as the wider change portfolio.

Session Details: Leaders Panel: The Road to Digital Transformation Lessons Learned 06-05-2020, 3:00 pm View In Agenda

Biography: Richard Beaven is COO of the Brightside Group.   He joined the company in April 2019. Richard is a highly experienced executive with a successful track record in a number of blue chip companies. He was most recently the Distribution Director of Swinton Group and prior to that he has had an extensive career in Financial Services including senior roles at Lloyds Banking Group, Reuters, Bank of New York and Barclays. Richard is a leading advocate for Diversity and Inclusion, was a trustee of Stonewall and speaks regularly on the topic. Away from work Richard is a keen traveller, foodie and is passionate about cars and music.

Session Details: Leaders Panel: The Road to Digital Transformation Lessons Learned 06-05-2020, 3:00 pm View In Agenda

Biography: With a career in financial services spanning 25 years, Simon specialises in the creation and execution of technology strategies that deliver real business transformation. In the past five years, he has been the driving force behind AXA UK’s tech shifts in the areas of data, customer contact and artificial intelligence. Simon has focussed IT strategy on ensuring outcomes are business and customer-led, while delivering tangible shareholder value. He lives in East Anglia with his beautiful family and three-legged dog.

Session Details: Intelligent automation and the workplace of the future 05-05-2020, 11:30 am View In Agenda

Biography: Mark started his Marketing career in Mars Inc and for 10 years worked on a number of their global brands across sectors and geographies. Subsequently Mark worked at 118118 and then HSBC. He joined Direct Line Group in 2012 in the build up to an IPO process and in the past 8 years has overseen the transformation of DLG's brands and marketing approach, including the multi-award winning reinvigoration of the flagship Direct Line brand. Mark joined the DLG Executive Committee in 2019. Mark is a Fellow of the Marketing Society and was voted the Financial Services Forum Marketer of the Year in 2015 and the Marketing Society Marketing Leader of the Year in 2018. In 2016 Mark founded the Sprintathon in support of Stand Up To Cancer. The ambition is to Beat Cancer Faster by sprinting mass-relay marathons in schools and businesses. Mark is Chair of the Advertising Association’s Front Foot and Non-Exec for LearnEtAl, an EdTech digital learning company

Session Details: Direct Line Keynote: When Customer Management Meets Technological Revolution 05-05-2020, 12:15 pm View In Agenda

Biography: Bartosz Golba is Head of Insurance at GlobalData, providing robust data and actionable insights to a number of world’s leading financial services organisations, not least related to disruption caused by evolution of technology. A former wealth manager, Bartosz has more than 10 years of experience in dealing with changing behaviours and expectations of both FS providers and their customers.

Session Details: Chair’s remarks: Welcome to the Operational Agility Stage 05-05-2020, 8:30 am View In Agenda

Biography: Sammy Rubin is the founder and CEO of yulife, a start-up that provides life insurance, wellbeing and rewards in one simple app to help you live your best life. He originally built Policy Portfolio plc, the first market maker in traded endowments in the UK, and led the flotation of the company on the full London Stock Exchange. He then went on to become the founding CEO of Pruprotect (now known as VitalityLife) which was the first life insurance company in the UK to reward healthy living. Sammy holds a degree in computer science from Imperial College London. He is married with three children and is a wannabe yogi.

Session Details: Fireside Chat: Capitalising on the SME opportunity 05-05-2020, 1:45 pm View In Agenda

Biography: Evangelos is an internationally renowned advisor and thought leader in the insurance industry. With his work, he pursues holistic, interdisciplinary and implementation-oriented approaches. Evangelos' main focus lies on forward-looking market developments, digital ecosystems, omni-channel management and innovative business models. Evangelos is co-author of several publications and is a regular speaker at industry conferences and client events.

Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am Competing in a world of digital ecosystems: how can insurers react? 05-05-2020, 2:45 pm View In Agenda

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Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am View In Agenda

Biography: Joe Lapierre is a Digital CEO, Technology and Customer Experience expert who helps large multinational corporations tackle the huge task of digital transformation and Fin-tech startups build an audience and get more paying clients online. Joe is a sought after speaker, workshop facilitator, startup advisor and digital ecosystem consultant and thought leader. He is considered a digital technology expert and was on the May 2019 cover of FinTech Magazine. Joe has been living and working in Berlin for the last 3 years and has worked extensively in the US, UK, Europe and Asia. +44 7539 437817 Joseph.c.lapierre@gmail.com linkedin.com/in/joelapierre

Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am View In Agenda

Biography: Prior to joining Nucoro as one of the founding team, Nikolai spent a number of years as a management and political consultant, gaining extensive experience across European bluechip clients and international organisations. He has spent the majority of his career focusing on operational excellence and process optimisation projects. Nikolai holds a dual Bachelor of Management from Hanze University Groningen and ESSEC Business School and an MSc in Political Economy from LSE. At Exo, he focusses on the operational aspects of the business which include Customer Support and Excellence, Operations and Integrations, Compliance, Finance and Legal.

Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am View In Agenda

Biography: Ranila leads the customer strategy for the SME market as Director of SME Solutions for Aviva in the UK. Working horizontally across GI, Life and Health businesses she is responsible for innovating propositions and distribution models. Previously she was Director of marketing for NEST Pensions where she had responsibility for customer strategy, propositions, distribution, and digital across commercial and retail markets. She has deep experience of delivering business growth and strategies in diverse sectors such as professional services, financial services and charities. She has also been on the board of international development charities and is passionate about gender issues.

Session Details: Fireside Chat: Capitalising on the SME opportunity 05-05-2020, 1:45 pm View In Agenda

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Session Details: How behavioural economics coupled with big data can help insurers improve the digital sales process 06-05-2020, 12:00 pm View In Agenda

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Session Details: AXA Keynote: Unlocking the power of data 05-05-2020, 9:30 am View In Agenda

Biography: Following more than 22 years service as a police officer, Steve has spent a further 19 years working in counter-fraud. As Head of Financial Crime for Covéa Insurance, Steve leads the development of Covéa Insurance’s internal and external counter-fraud strategy, which encompasses all aspects of claims and underwriting fraud. Steve was appointed as Chair of the Insurance Fraud Investigators Group in December 2016, which has the overall objective of supporting the fraud investigation community by providing a platform to share knowledge, expertise and intelligence together with accredited training. Prior to joining Covéa Insurance, Steve held senior fraud management roles with Equity Insurance and Zurich Insurance together with specialist investigation roles with Cunningham Lindsey and Capita Insurance Services. Steve also chaired the North West Fraud Forum, which had the objective of sharing counter-fraud advice between local businesses and public authorities within the region and now also works as an Independent Consultant.

Session Details: Harnessing technology to fight fraud 05-05-2020, 1:45 pm View In Agenda

Biography: Jeremy has a varied background, having joined Commercial Union over 20 years ago on their graduate training programme where he spent 11 years, surviving two mergers to be appointed as Maidstone Sales and Underwriting Manager in 2003. After profitably growing this account, Jeremy moved across to Allianz in January 2006 where as well as picking up the sales and underwriting site, he has his first experience of managing a large operation when he was responsible for handling the Allianz SME business. In May 2009, he moved into Allianz's head office and successfully managed an Innovation & Strategy team looking across the whole of Allianz UK where he and his team drove out in excess of £10m worth of annualised savings a year earlier than planned. After 3 years in this role, Jeremy moved back into his current role of Head of Operations for Claims, which gives responsibility to him for driving the operational delivery of the claims service from around 700 employees from three sites in the UK and one in Trivandrum in India. During his 7 years in this role, the operational environment has been through a radical overhaul with significant organisational change including the closure of offices and the expansion of the offshoring team accompanied by the digitalisation of the customer journey, the implementation of a new IT system and the introduction of the Robotics programme into Allianz UK claims. As well as his Allianz responsibilities, after 5 years on the CII Claims Faculty board, he has recently been appointed Non-Executive Director of the recently formed Society of Claims Professionals where he is able to combine his passion for developing professionalism in the industry with supporting training & development of the societies’ members. Jeremy lives in Kent with his wife and two children and when outside of work, enjoys spending time with them and watching and taking part in a variety of sports.

Session Details: Allianz Keynote: The Power of Digital to Improve the Customer Claims Journey 05-05-2020, 2:45 pm View In Agenda

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Session Details: Reverse Pitch 05-05-2020, 4:45 pm View In Agenda

Biography: James is Head of Innovation at Brit Insurance. Previously he setup the InsurTech Gateway at Hambro Perks, an early stage insurtech venture capital fund. He also co-founded award winning and Zurich-backed travel insurance startup Pluto, and was recognised last year as ‘35 under 35 in FinTech’ by Business Insider. In his global facing role, James leads the Brit Innovation Team’s focus on identifying and exploring new opportunities spaces for sustainable growth for the business. The team incubate their own products, collaborate with strategic partners to co-build market propositions and empower innovation through the core business.

Session Details: Reverse Pitch 05-05-2020, 4:45 pm View In Agenda

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Session Details: Reverse Pitch 05-05-2020, 4:45 pm View In Agenda

Biography: James is the Digital Artificial Intelligence Theme Lead at AXA XL the largest insurance/re-insurance companies that offer property, casualty, professional and specialty insurance products globally. James has spent the last two years working on the AXA XL Global Technology Digital Program leading research into AI technology and applying it to the world of commercial insurance. Prior to insurance, James spent nearly 20 years working in the Telecoms industry with a focus on Data and Business Intelligence.

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Biography: Chris built a regional insurance advisory business with $50m revenues. He was Partner and Managing Director for The Boston Consulting Group, Head of Insurance Practice for Asia, and has 15+ years’ experience in the insurance industry in Europe and Asia. He has actively supported the launch of numerous innovative digital insurance businesses. Chris has worked across life insurance, asset management, reinsurance and broking sectors.  

Session Details: Pioneering AI and machine learning technologies to personalise policies, pricing and marketing 05-05-2020, 9:30 am View In Agenda

Biography: Andy started his career in the public sector, working in the NHS and the UK’s Department for Health.  His first role in the insurance industry was at the Motor Insurers’ Bureau, with responsibility for communications on industry databases as well as media handling of wider uninsured driving issues. He joined the British Insurance Brokers’ Association in 2013 and is now responsible for corporate affairs at BIBA, helping to develop the trade association’s influencing policy and represents brokers’ interests to Government. Latterly he has taken responsibility for BIBA’s work on digital innovation; driving forward the trade body’s role in helping the industry make the most of opportunities arising from InsurTech – through BIBA’s cross-industry Innovation Working Group which he set up.  Twitter: @BIBAAndy  Name: Andy Thornley     Title: Head of Corporate Affairs

Session Details: Fireside Chat: The Broker of the Future 06-05-2020, 11:00 am View In Agenda

Biography: Ed joined Lloyd’s in August 2018 following ten years as a consultant at KPMG and EY, specialising in technology and data. He now runs the Lloyd's Lab InsurTech programme which is running its fourth cohort in Spring 2020. His role covers all elements of the Lab programme – from meeting interested InsurTechs and insurers, through to planning and running the ten-week programme with the support of the Lab team. An outsider to the insurance industry, having spent most of his career working with retail, consumer goods, and government clients, Ed comes with a different perspective which fits his role in the Lloyd's Lab well.

Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am View In Agenda

Biography: John heads up Flock's platform team on its mission to make the world a smarter, safer place. His leadership has led to Flock insuring some of the world’s largest drone fleets and partnering with leading underwriters and brokers. Prior to joining Flock, John spent 10 years advising on corporate finance matters in the (re)insurance sector, working within the Corporate Advisory teams at Guy Carpenter and Aon Benfield. John began his career as a qualified chartered accountant.

Session Details: Case study Real-time insurance for a real-time world: How machine learning is optimising insurance pricing 05-05-2020, 12:15 pm View In Agenda

Biography: Julia Walker-Smith is passionate about protecting genuine insurance customers by preventing fraudsters from holding policies with BGL’s own brands and those of its partners. Through the use of art and science, Julia has significantly reduced the level of application fraud at BGL – all part and parcel of BGL providing distinctly different distribution to its insurers. A marketeer at heart, Julia joined BGL over 10 years ago and since then has had a number of marketing roles including product responsibility for BGL’s own brands Budget Insurance and Dial Direct. Julia recently moved away from marketing and now uses her insurance experience to oversee the Product function at BGL. Julia started her career at Royal Insurance working in both personal and commercial lines. Prior to joining BGL, Julia led MORE TH>N Business – the early days of online insurance for small businesses – and before that that she sat on the RSA Commercial Leadership team as head of B2B Marketing.

Session Details: Speaker Hosted Roundtables & Solution Rooms 06-05-2020, 9:00 am View In Agenda

Biography: After starting his career in motor underwriting, Peter switched to broking, and eventually led a management buy-out of the UK commercial division of Farr in 2000 which he then named FMW Risk Services Ltd.  He grew this business to approximately £25m gross written premium before selling the business in December 2007 to Oval.  In 2012 Peter was appointed Chief Executive of Oval and he ran the business through until its eventual sale to Arthur J. Gallagher which completed in April 2014. In May 2015 Peter concluded a management buy-in of Aston Scott and then led the merger with Lark Group in 2017.  As Group CEO of Aston Lark he now leads a business with nearly 800 staff across 28 locations in the UK and Ireland that writes nearly £400m of gross written premium. Aston Lark is backed by the merchant banking division of Goldman Sachs alongside Bowmark Capital LLP. Peter is also non-executive chairman at Hastings Insurance Services Ltd, the broker arm of Hastings Direct, and is chairman of the Large Brokers’ Advisory Board at the British Insurance Brokers Insurance Association (BIBA). Peter has just concluded a 9-year term as a trustee of the Essex Community Foundation which is an independent charitable trust improving the quality of life of people in Essex by investing and distributing funds on behalf of a wide range of donors.  Essex Community Foundation looks after over £40m worth of endowed funds and awards thousands of grants each year to a variety of voluntary organisations and projects. Peter lives in Colchester with his wife, Sue, and has three children aged 19, 18 and 12 and his hobbies include tennis, swimming, shooting, golf and watching rugby.

Session Details: Fireside Chat: The Broker of the Future 06-05-2020, 11:00 am View In Agenda

Biography: Matthew joined the UK retail division of Hiscox in 2011 and managed a large customer service initiative that included structural changes and the identification, improvement and measurement of behaviours that focussed on customer service. In 2013 he transferred to the London Market division where he developed the e-commerce strategy for both the London and Guernsey businesses. In 2016 he moved to head up a new division within Hiscox UK, looking at innovation and disruptive trends in the insurance and fintech sector. Matthew works with start ups, VCs and entrepreneurs; finding ways to trial new ideas and innovations in a quick, cost effective way.

Session Details: Case study: Successful implementation of Natural language processing (NLP) transforming how an insurer understands and leverages data 06-05-2020, 11:00 am View In Agenda

Biography: Paul has worked at RSA for over 20 years, with the last 8 years in Connected insurance. In his latest role as the Proposition Development Director, Paul is responsible for helping RSA develop new strategic customer propositions that leverage the ever evolving supplier eco system. Paul’s role also helps guide and support the whole of RSA Group with defining and implementing its connected insurance and proposition innovation strategies.  In Paul’s spare time, he enjoys running and has two children, Leo age 12 and Isla nearly 8.

Session Details: The connected insurance opportunity: Internet of Things (IoT) implementation for additional revenues and lower costs 06-05-2020, 12:00 pm View In Agenda

Biography: Matthew Reed is the managing director and co-founder of Equipsme. The first new company to launch in health insurance in a decade, Equipsme provides affordable and simple health plans to companies who want to offer something to more or all of their workforce. Most of its customers are SMEs which have never bought health insurance for their staff before.  Matthew held a number of global and senior positions before trading corporate for start-up life, including as managing director of commercial lines for AXA P&C, and at Powerplace where he grew a digital insurance marketplace to £50m in gross written premiums. 

Session Details: Insurtech Pitches 06-05-2020, 1:45 pm View In Agenda

Biography: A senior level skilled Sales Professional identifying and solving problems relevant to the Insurance and Financial Services Markets. Having worked in software sales for approximately 20 years my role has evolved from a Consultant identifying Business Process Automation opportunities to now focusing on Customer Communication Management (CCM), driving digital communications for the Insurance and Financial Services sectors.

Session Details: Driving the Digital Customer Experience 05-05-2020, 12:00 pm View In Agenda

Biography: Prior to joining Nucoro as one of the founding team, Nikolai spent a number of years as a management and political consultant, gaining extensive experience across European bluechip clients and international organisations. He has spent the majority of his career focusing on operational excellence and process optimisation projects. Nikolai holds a dual Bachelor of Management from Hanze University Groningen and ESSEC Business School and an MSc in Political Economy from LSE. At Exo, he focusses on the operational aspects of the business which include Customer Support and Excellence, Operations and Integrations, Compliance, Finance and Legal.

Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am View In Agenda

Biography: I have been living in the UK for approximately eight years, formerly from South Africa where I completed my degree through the University of South Africa majoring in Strategic Management and Finance. I have worked in Financial Services and Insurance for the past 20 years, holding various titles as I grew my career. I spent about 7 years Consulting within Insurance delivering large scale transformations under the SAP banner, specialising in Claims, Compensation Disbursements and Incentives and Commission management and worked with customers such as Zurich, Axa and the AA, to mention a few. Digital distribution not only impacted the Insurance Industries but also had a huge impact on the consultancies and thus provided me the opportunity to expand the Organisation’s Service Offerings by engaging and working with a number of Insurtech start-ups and new technologies such as Company Journey Analytics. I always had a passion for Data and Analytics, and combining that with Agile “Lean Start-up” principles I started to introduce new ways of working into a very traditional organisation. I now hold the title of Head of Data and Analytics for Aspen Insurance, managing a large globally distributed team delivering to all areas of business which includes Insurance, Reinsurance, Finance and Actuarial.

Session Details: Speaker Hosted Roundtables & Solution Rooms 06-05-2020, 9:00 am View In Agenda

Biography: Daniel Pearce is a Senior Analyst at GlobalData and developed a passion for analytics whilst studying for his degree in Economics at the University of Portsmouth. Following graduation Daniel aims to provide clients with insight into emerging trends in the insurance industry, enabling them to be at the forefront of market developments. He believes research and analytics are fundamental in influencing the future of the insurance industry.

Session Details: Opening Overview: How Technology is Shaping the Future of Insurance 05-05-2020, 8:40 am View In Agenda

Biography: Having founded FloodFlash in 2017, Ian first saw the potential of parametric (or ‘event-based’) insurance while working at RMS, the world’s largest catastrophe modelling firm. Whilst there, he and co-founder Adam Rimmer structured and modelled triggers on over $2bn of parametric insurance products for governments and large corporations around the world. Today they are using the latest mobile-connected technology and risk modelling to apply those same principals to a scalable platform, providing affordable cover to the millions who need it most.

Session Details: Insurtech Pitches 06-05-2020, 1:45 pm View In Agenda

Biography: Jodi has held a number of executive roles within the insurance industry over the last two decades. Based in London, she has recently launched Coverly - a digital, on-demand commercial insurance service for SMEs. With an extensive track record in leadership and business development, previously, she has worked both on the intermediary and the incumbent insurer sides. Jodi has an Advanced Diploma in Insurance from the Chartered Insurance Institute and an MBA. Coverly Company Profile Coverly is a London based InsurTech who launched early 2019. Coverly is making insurance easy for small businesses by offering fast and flexible pay-as-you-go cover, without the jargon or the fees. Customers can flex and boost their cover as their business changes meaning they don’t pay for cover they don’t need.

Session Details: Insurtech Pitches 06-05-2020, 1:45 pm View In Agenda

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Session Details: Speaker Hosted Roundtables & Solution Rooms 06-05-2020, 9:00 am View In Agenda

Biography: Michele is the Head of XSE (Cross Functional Smart Evolution) at Allianz Global Corporate & Specialty and believes that with an open mind, a vision, and ambition for change, anything is possible! With a diverse background that culminates in her current role, Michele is charged with delivering change and has the remit to explore and experiment with data, technology, and partnerships, in order to drive transformation and innovation throughout the organization.

Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am View In Agenda

Biography: Paul Willoughby is head of Digital Ventures at Beazley. He has more than 20 years of global insurance experience that stretches across claims, underwriting, digital distribution, data & analytics and operations. Paul also created BeazleyLabs, an initiative that runs fast-paced, experimental  IT projects using agile principles to drive innovation within Beazley and the wider market. Before joining Beazley in 2012, he managed a number of market modernisation initiatives at Lloyd’s.

Session Details: Leaders Panel: The Road to Digital Transformation Lessons Learned 06-05-2020, 3:00 pm View In Agenda

Biography: Stuart Ravens is Chief Analyst for GlobalData’s Technology Thematic Research. Stuart advises companies across a range of industries on disruptive technologies such as digitization, analytics & AI, RPA, IoT, digital twin, information management, blockchain, and much more. He focuses on how new technologies—such as blockchain and AI—can give users a future competitive advantage. Stuart has been an analyst for more than 20 years. Stuart has played a lead role in the delivery of custom research and advisory work for many industrial companies, IT vendors and service providers and is regularly invited to speak at conferences around the world.  He has also worked as an analyst in financial and professional services organizations based in London. Stuart holds an MSc in information science from City University, London. Professional experience

• Market analysis: Conducts detailed analysis and benchmarking of many different technologies used across multiple industries.
• Data modelling and forecasting: Highly experienced forecaster, producing forecasts on technology adoption in multiple industries.
• Analysis-based advisory: Provides analysis-based advisory for customers’ specific requirements, who may be seeking assistance in geographic expansion or new product strategy, and market insights including customer decision journey analysis and market sizing.

Session Details: Reinventing insurance in an age of digital disruption 05-05-2020, 4:15 pm View In Agenda

Biography: Yanna is a strategy and technology expert with extensive IT experience. Has successfully bridged the gap between business strategies and IT organisations. Has an established reputation in leading and delivering large-scale transformations. CIO (Head of IT) for Generali UK and for Generali Corporate and Commercial.

Session Details: New tech meets legacy systems: how to manage systems and platform integration for speed, flexibility, agility and value 05-05-2020, 11:00 am View In Agenda

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Session Details: Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach 05-05-2020, 11:00 am View In Agenda

Biography: Lynda Partner is a self-professed data addict and experiences the power of data every day as Pythian’s Vice President of Marketing and Analytics-as-a-Service.  The author of Pythian’s Love Your Data mantra, Lynda understands very well how data can transform companies into competitive winners. Lynda’s love affair with data started 20 years ago when she founded a highly successful SaaS company and took advantage of data to increase product usage and generate more revenue. Lynda is still making data-informed decisions every day to achieve faster and better results with measurable outcomes.  She so believes in the power of data that she was the driving force in adding an analytics practice to Pythian’s database focus. Heading up Pythian’s Analytics-as-a-Service, Lynda works with companies around the world and across industries to turn data into insights, predictions and products. She is the co-author of Designing Cloud Data Platforms and was named to the Top 100 Most Powerful Women in Canada list in 2014 by the Executive Women’s Network. Lynda holds a Bachelor of Commerce from the University of Ottawa and loves to be always active. From coaching girls’ hockey to cycling the 25 kilometers to and from work each day, she’s always in motion.  Her downtime is her island cottage, where she kayaks while plotting new ways to use data. Only for good, of course.

Session Details: Winning in the Data Economy 05-05-2020, 4:30 pm View In Agenda

Biography: Joe Bicknell has 20 years of experience selling software solutions to enterprise organizations around the globe. He is currently the VP of Sales in EMEA at WorkFusion. Joe believes WorkFusion’s technology has industry leading innovation in a market that is seeing unprecedented growth and that AI combined with Machine Learning will change the way people work for the greater good.

Session Details: Unchain Growth by Automating Legacy Processes 05-05-2020, 9:00 am View In Agenda

Biography: Matt Cullen is the ABI’s Assistant Director, Head of Strategy, Data & Analytics. As Head of Strategy he provides thought leadership on the long term strategic challenges and opportunities facing the insurance industry, and works with policy and executive colleagues to incorporate this thinking into planning and policy development. Much of his time has been spent building the ABI’s policy agenda and public profile in three key emerging areas: technological change and data, cyber risk and climate change. As Head of Data & Analytics, Matt leads the team of analysts collecting industry data from ABI members to produce the ABI’s market statistics and insight, and is driving a modernisation programme to ensure that the Data & Analytics function adds maximum value internally and externally. Matt joined the ABI in September 2010 as Policy Adviser, Flooding, and became Manager, General Insurance in 2013. In these roles, he led the development of Flood Re, building stakeholder support for the model, working on its negotiation, and leading the project team implementing the scheme. Matt began his career in the UK and US nuclear industries – with roles at the Nuclear Decommissioning Authority, the Department for Energy and Climate Change, and the US Department of Energy - after reading Geography and Management at Cambridge University.

Session Details: Chair’s Opening Remarks 06-05-2020, 8:45 am View In Agenda

Biography: Mitch is an accomplished operations executive with more than 20 years’ experience in the development and successful execution of technology and organizational strategies, project management and change management. Having initially trained in the information technology sector, Mitch has gained significant experience in the insurance, finance, manufacturing, aviation and construction industries through working with organizations such as Allianz, Bank of Ireland, IBEC and Honda as well as government departments and public service agencies. Mitch has held senior and executive roles in both operations and technology management in the UK, Ireland and his native New Zealand. He joined IceCubed as a founding director on its inception in 2004 with responsibilities for general operations and compliance.

Session Details: Case Study: Managing Insurance Claims in a Digital World 05-05-2020, 2:15 pm View In Agenda