Digital Transformation in Insurance 2021 – Virtual Conference

• Designing a cohesive user experience for customers to create brand loyalty
• Connecting the dots between the channels to give customers a holistic online experience
• Successfully executing omni-channel strategies through the use of mobile devices
• Using sophisticated analysis to map the consumer’s journey online

• Personalised, flexible insurance cover
• Embedded insurance as part of a wider product or service offering
• Risk prevention services
• Open insurance

Apply for one of 5 ‘fast round interview’ spots. Each interview lasts for 5 minutes and all our guests will be interviewed on stage. This will be an unscripted informal session – Be prepared to answer questions along the lines of:

• Introduce yourself – tell us a bit about you and your background
• What do you do?
• Why does our audience need you?
• What’s the most innovative solution you can offer to our audience?
• What do you think is the biggest issue insurance companies face right now?
• Why are you better than your rivals?

• Improving the customer experience with enhanced technological enhancements including voice commands, robots and artificial intelligence
• Understanding the balance between delivering personal services and experience while reinforcing digitalisation
• Understanding how new technologies enhance the customer experience
• Exploring new products and creating long-term relationships with customers

• Exploring convergences in the industry and the opportunities these offer
• From customer experience to customer service: business and technological challenges
• Connected services: leveraging your brand’s know how to meet customer’s expectations
• Customer centricity: Using technology to augment the consumer experience

• Engaging with customers in times of crisis
• Understanding consumers’ technological needs and meeting them through advanced technologies
• Using innovative technologies to build up customer trust and experience

• Ensuring consumers understand policy through personalised messages and meetings
• Improving communications and product design to reduce the gap between expectation and reality
• Building trust with your customers through transparency and ‘jargon free’ language

This session gives delegates the opportunity to discuss current practices for cybersecurity. Facilitated by an industry expert, this is an exciting opportunity to discover cutting-edge practices and build your personal network

• Understanding the new risks of working from home and protecting data
• Mapping resilient services including moving to the Cloud
• Using machine learning to combat cyber threats
• Implementing new tools and models to reduce risk and increase security

• Creating an environment to meet the ever-changing technological landscape
• Adopting the new changes and a fully digital future
• Understanding the impact of traditional operations and ensuring no delays in transformation
• Reducing risk of data loss and setbacks

• Designing a cohesive user experience for customers to create brand loyalty
• Connecting the dots between the channels to give customers a holistic online experience
• Successfully executing omni-channel strategies through the use of mobile devices
• Using sophisticated analysis to map the consumer’s journey online

Apply for one of 5 ‘fast round interview’ spots. Each interview lasts for 5 minutes and all our guests will be interviewed on stage. This will be an unscripted informal session – Be prepared to answer questions along the lines of:

• Introduce yourself – tell us a bit about you and your background
• What do you do?
• Why does our audience need you?
• What’s the most innovative solution you can offer to our audience?
• What do you think is the biggest issue insurance companies face right now?
• Why are you better than your rivals?

• Mapping technical performance for improvements in current technologies
• Innovating and implementing new technologies whilst staying in control
• Implementing a frictionless transaction process through the use of biometrics, machine learning and block chain
• Beyond automation: understanding how new technologies are not just to smooth out processes but enhances the customer experience

• Exploring convergences in the industry and the opportunities these offer
• From customer experience to customer service: business and technological challenges
• Connected services: leveraging your brand’s know how to meet customer’s expectations
• Customer centricity: Using technology to augment the consumer experience

• The deluge of internal and external data, coupled with recent development of cloud computing, boosted the usage of Machine learning in the insurance industry.
• As an effect, the prediction is becoming a commodity, changing the role of pricing actuaries: less time allocated to making the prediction, more time for decision making.
• We will present the latest development of auto ML techniques for ratemaking and the way of exploiting these new techniques

• When tech and data come together
• The challenges of developing new hardware
• The benefits of real-time reporting
• Affordable solutions for reducing basis risk

This session gives delegates the opportunity to discuss current practices for cybersecurity. Facilitated by an industry expert, this is an exciting opportunity to discover cutting-edge practices and build your personal network

• Understanding the new risks of working from home and protecting data
• Mapping resilient services including moving to the Cloud
• Using machine learning to combat cyber threats
• Implementing new tools and models to reduce risk and increase security

• Understanding how digital transformation changes the dynamic and relationship with consumers
• Using the latest innovative technological knowledge to upscale consumer experience
• Ensuring your brand is not compromised when implementing new solutions and enhancing customer experience

The Think Tank session gives delegates the opportunity to discuss current practices and compile creative ideas for the use of innovative technologies. Facilitated by an industry expert, this is an exciting opportunity to discover cutting-edge practices and build your personal network.

• AI and consumer interaction – understanding consumers’ behaviour through AI technologies
• Using current practices and creative ideas to achieve digital transformation of your online customer facing systems
• Forecasting for the future: understanding how AI augments the online process to predict future customer behaviours
• Demonstrating the advantages AI brings to your business and aligning it with future investments

• Providing extra services including personalised online meetings
• Meeting the expectations of millennials and preparing for generation Z
• Transforming your growth strategy: thinking outside the box
• Delivering a personalised consumer experience through the use of apps and artificial intelligence

• Personalising the customer experience to increase revenue and loyalty
• Adapting to the ever changing consumer behaviour and reaching out to them directly
• Engaging customers with relevant trends and insights to remain current

• How can insurance sector deliver services in a digital transparency age
• Providing valuable advice in a digital environment
• Winning their trust through personalised messaging
• Creating long-term relationships with new and loyal customers

• Gaining buy-in: demonstrating the benefits for advanced technologies
• Jumping on the bandwagon – looking to other sectors and their success stories
• Using emotional marketing to increase revenue and create brand loyalty

• The ‘new normal’ – understanding the purchasing and behaviour habits that will remain post-pandemic
• Embracing digital commerce as a new way to retain consumers
• Understanding the consumer during a crisis and mapping the road based on behaviour
• Marking your territory: understanding technology trends to stay ahead of the game

• Understanding how disruptive technologies will change certain jobs
• Ensuring transparency and clarity in operations and processes
• Using blockchain to leverage efficiencies and retain consumers

• Aligning traditional retail framework and ways of working to your brand’s ambition
• Fully understanding the consumers interest level in product offerings
• Presenting reports and data with new business intelligence
• Staying in control whilst offering new solutions

• Exploring the opportunities available to retain knowledge and use data effectively
• Increasing ROI through the use of big data
• Embracing a positive change and staying ahead through a strategic business model
• Completing your digital transformation process with the help of data and knowledge

• Current state of AV development: Value chain and stakeholder overview from manufactures to suppliers and the road ahead to commercialization
• Approaching a new risk with little historical data: Integrating public data sets with camera data, scenario libraries, and expert risk analysis to understand how to underwrite the future
• An future outlook of AV business models: Predictions for the insurance needs of a nascent industry

• Winning in the new digital era – transforming your operations to keep up with advance technological expectations
• Aligning your business needs with changing consumers demands
• Making new allowances and adopting new models for remote working for the future
• Think big: redesigning your business model to meet demands during and after the pandemic