9:00 am Digital Disruption in the Insurance Sector

Cyrus Mewawalla
Head of Thematic Research
Globaldata
9:30 am Headline Sponsor
10:00 am PANEL DISCUSSION: Best practices in digitizing the Omni channel path to purchase
- Designing a cohesive user experience for customers to create brand loyalty
- Connecting the dots between the channels to give customers a holistic online experience
- Successfully executing omni-channel strategies through the use of mobile devices
- Using sophisticated analysis to map the consumer’s journey online

Adrian Clifton
Senior Digital Content Manager
Towergate Insurance

Francis Rodrigues
SVP - BI, Data Labs and Innovation
HDFCLife
10:30 am Improving customer touchpoints by growing your digital ecosystem
- Personalised, flexible insurance cover
- Embedded insurance as part of a wider product or service offering
- Risk prevention services
- Open insurance

Stephen Richardson
Market & Strategy Consultant
SSP
11:00 am Networking Break
11:15 am Solution provider interviews – Meet Companies Who can Help you Right Away
Apply for one of 5 ‘fast round interview’ spots. Each interview lasts for 5 minutes and all our guests will be interviewed on stage. This will be an unscripted informal session – Be prepared to answer questions along the lines of:
- Introduce yourself – tell us a bit about you and your background
- What do you do?
- Why does our audience need you?
- What’s the most innovative solution you can offer to our audience?
- What do you think is the biggest issue insurance companies face right now?
- Why are you better than your rivals?

Lewis Z. Liu
Co-founder & CEO
Eigen Technologies
12:00 pm Overcoming resistance to change in the workplace, and how best to structure your organisation to maximise digital transformation
- Improving the customer experience with enhanced technological enhancements including voice commands, robots and artificial intelligence
- Understanding the balance between delivering personal services and experience while reinforcing digitalisation
- Understanding how new technologies enhance the customer experience
- Exploring new products and creating long-term relationships with customers

Dan Fiehn
Group Chief Operating Officer
Markerstudy Group
12:30 pm Moxtra
1:00 pm Lunch Break
1:30 pm PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector
- Exploring convergences in the industry and the opportunities these offer
- From customer experience to customer service: business and technological challenges
- Connected services: leveraging your brand’s know how to meet customer’s expectations
- Customer centricity: Using technology to augment the consumer experience

James Birch
Head of Innovation
Brit Insurance

Ranila Ravi-Burslem
SME Solutions Director, Corporate, UK Insurance
Aviva

Janthana Kaenprakhamroy
CEO & Founder
Tapoly
2:00 pm Idomoo
2:30 pm Post Covid: How Professionalism in a Digital Age is more important than ever
- Engaging with customers in times of crisis
- Understanding consumers’ technological needs and meeting them through advanced technologies
- Using innovative technologies to build up customer trust and experience

Melissa Collett
Professional Standards Director
Chartered Insurance Institute
3:15 pm Networking & Meetings
3:30 pm EIS Software Ltd
4:00 pm Closing the expectation gap through transparency and improved communication
- Ensuring consumers understand policy through personalised messages and meetings
- Improving communications and product design to reduce the gap between expectation and reality
- Building trust with your customers through transparency and ‘jargon free’ language

Grant Georgiades
Managing Director
The Plan Group
4:30 pm AGENDA HIGHLIGHT: Preventing cybercrime in the time of remote working
This session gives delegates the opportunity to discuss current practices for cybersecurity. Facilitated by an industry expert, this is an exciting opportunity to discover cutting-edge practices and build your personal network
- Understanding the new risks of working from home and protecting data
- Mapping resilient services including moving to the Cloud
- Using machine learning to combat cyber threats
- Implementing new tools and models to reduce risk and increase security
5:00 pm Chair’s closing remark
9:00 am Delivering transformational change through redesigning operational models and digital processes
- Creating an environment to meet the ever-changing technological landscape
- Adopting the new changes and a fully digital future
- Understanding the impact of traditional operations and ensuring no delays in transformation
- Reducing risk of data loss and setbacks

Yanna Winter
CIO, Head of Generali UK IT and GC&C IT
Generali
9:30 am Headline Sponsor (Available)
10:00 am PANEL DISCUSSION: Best practices in digitizing the Omni channel path to purchase
- Designing a cohesive user experience for customers to create brand loyalty
- Connecting the dots between the channels to give customers a holistic online experience
- Successfully executing omni-channel strategies through the use of mobile devices
- Using sophisticated analysis to map the consumer’s journey online

Adrian Clifton
Senior Digital Content Manager
Towergate Insurance

Francis Rodrigues
SVP - BI, Data Labs and Innovation
HDFCLife
10:30 am Diamond Sponsor (Available)
11:00 am Networking Break
11:15 am Solution provider interviews – Meet Companies Who can Help you Right Away
Apply for one of 5 ‘fast round interview’ spots. Each interview lasts for 5 minutes and all our guests will be interviewed on stage. This will be an unscripted informal session – Be prepared to answer questions along the lines of:
- Introduce yourself – tell us a bit about you and your background
- What do you do?
- Why does our audience need you?
- What’s the most innovative solution you can offer to our audience?
- What do you think is the biggest issue insurance companies face right now?
- Why are you better than your rivals?

Lewis Z. Liu
Co-founder & CEO
Eigen Technologies
12:00 pm Fireside Chat: Replatforming through integrating innovative technologies with legacy systems
- Mapping technical performance for improvements in current technologies
- Innovating and implementing new technologies whilst staying in control
- Implementing a frictionless transaction process through the use of biometrics, machine learning and block chain
- Beyond automation: understanding how new technologies are not just to smooth out processes but enhances the customer experience

Mariusz Mlynarczyk
Chief Underwriting Officer
AIG
12:30 pm Diamond Sponsor (Available)
1:00 pm Lunch Break
1:30 pm PANEL: From disruption to adoption – how new technologies are leading the way into the insurance sector
- Exploring convergences in the industry and the opportunities these offer
- From customer experience to customer service: business and technological challenges
- Connected services: leveraging your brand’s know how to meet customer’s expectations
- Customer centricity: Using technology to augment the consumer experience

Janthana Kaenprakhamroy
CEO & Founder
Tapoly

Ranila Ravi-Burslem
SME Solutions Director, Corporate, UK Insurance
Aviva

James Birch
Head of Innovation
Brit Insurance
2:00 pm Kofax
2:30 pm Machine Learning in insurance pricing: when the prediction becomes a commodity
- The deluge of internal and external data, coupled with recent development of cloud computing, boosted the usage of Machine learning in the insurance industry.
- As an effect, the prediction is becoming a commodity, changing the role of pricing actuaries: less time allocated to making the prediction, more time for decision making.
- We will present the latest development of auto ML techniques for ratemaking and the way of exploiting these new techniques

Massimo Cavadini
Head of Actuarial Consulting & Data Analytics
Munich Re
3:15 pm Networking & Meetings
3:30 pm Platinum Sponsor (Available)
4:00 pm Parametric insurance: how the IoT is unlocking mass market catastrophe cover
- When tech and data come together
- The challenges of developing new hardware
- The benefits of real-time reporting
- Affordable solutions for reducing basis risk

Dr Ian Bartholomew
Co-Founder
FloodFlash
4:30 pm AGENDA HIGHLIGHT: Preventing cybercrime in the time of remote working
This session gives delegates the opportunity to discuss current practices for cybersecurity. Facilitated by an industry expert, this is an exciting opportunity to discover cutting-edge practices and build your personal network
- Understanding the new risks of working from home and protecting data
- Mapping resilient services including moving to the Cloud
- Using machine learning to combat cyber threats
- Implementing new tools and models to reduce risk and increase security
5:00 pm Chair’s closing remark
Customer Engagement
Operational Agility
9:00 am PANEL DISCUSSION: The key to maintaining brand loyalty: keeping up-to-date with technological advancements
- Understanding how digital transformation changes the dynamic and relationship with consumers
- Using the latest innovative technological knowledge to upscale consumer experience
- Ensuring your brand is not compromised when implementing new solutions and enhancing customer experience

Peter Blanc
Group CEO
Aston Lark
9:30 am Lakeside Software
10:00 am THE INTELLIGENT TRIAL: Preparing for the future – is artificial intelligence taking over?
The Think Tank session gives delegates the opportunity to discuss current practices and compile creative ideas for the use of innovative technologies. Facilitated by an industry expert, this is an exciting opportunity to discover cutting-edge practices and build your personal network.
- AI and consumer interaction – understanding consumers’ behaviour through AI technologies
- Using current practices and creative ideas to achieve digital transformation of your online customer facing systems
- Forecasting for the future: understanding how AI augments the online process to predict future customer behaviours
- Demonstrating the advantages AI brings to your business and aligning it with future investments

Charlotte Halkett
Chief Commercial Officer
Bought By Many

John Price
Scheme Director
Eversure
10:45 am Networking & Meetings
11:00 am Working from home: ensuring staff are delivering the right message remotely
- Providing extra services including personalised online meetings
- Meeting the expectations of millennials and preparing for generation Z
- Transforming your growth strategy: thinking outside the box
- Delivering a personalised consumer experience through the use of apps and artificial intelligence

Simon Mabb
Group Managing Director
Romero Insurance
11:30 am Platinum Sponsor
12:00 pm Customisation: the next stage in winning consumer loyalty
- Personalising the customer experience to increase revenue and loyalty
- Adapting to the ever changing consumer behaviour and reaching out to them directly
- Engaging customers with relevant trends and insights to remain current

John Price
Scheme Director
Eversure
12:30 pm How emerging technologies can be used to mitigate hard market challenges when insuring SMEs and freelancers
- How can insurance sector deliver services in a digital transparency age
- Providing valuable advice in a digital environment
- Winning their trust through personalised messaging
- Creating long-term relationships with new and loyal customers

Janthana Kaenprakhamroy
CEO & Founder
Tapoly
1:00 pm Networking & Meetings
1:30 pm Platinum Sponsor (Available)
2:00 pm PANEL DISCUSSION: Learning from other sectors: communicating insurance in the digital age
- Gaining buy-in: demonstrating the benefits for advanced technologies
- Jumping on the bandwagon – looking to other sectors and their success stories
- Using emotional marketing to increase revenue and create brand loyalty

Grant Georgiades
Managing Director
The Plan Group

Yanna Winter
CIO, Head of Generali UK IT and GC&C IT
Generali
2:30 pm Post-pandemic world: How Covid-19 has shaped and influenced consumer behaviour
- The ‘new normal’ – understanding the purchasing and behaviour habits that will remain post-pandemic
- Embracing digital commerce as a new way to retain consumers
- Understanding the consumer during a crisis and mapping the road based on behaviour
- Marking your territory: understanding technology trends to stay ahead of the game

Daniel Pearce
Senior Analyst
GlobalData
3:00 pm Chair’s summary and close of conference
11:00 am Using Blockchain, Internet of Things and AI to drive your digital transformation
- Understanding how disruptive technologies will change certain jobs
- Ensuring transparency and clarity in operations and processes
- Using blockchain to leverage efficiencies and retain consumers

Parul Kaul-Green
Head of AXA NEXT Labs Europe, Axa
11:30 am Eboatech – Platinum Sponsor
12:00 pm Becoming digital in a working from home environment
- Aligning traditional retail framework and ways of working to your brand’s ambition
- Fully understanding the consumers interest level in product offerings
- Presenting reports and data with new business intelligence
- Staying in control whilst offering new solutions

Richard Beaven
Chief Operating Officer (COO)
Brightside Group
12:30 pm Leveraging data and knowledge to stay ahead in the industry
- Exploring the opportunities available to retain knowledge and use data effectively
- Increasing ROI through the use of big data
- Embracing a positive change and staying ahead through a strategic business model
- Completing your digital transformation process with the help of data and knowledge

Francis Rodrigues
SVP - BI, Data Labs and Innovation
HDFCLife
1:00 pm Networking & Meetings
1:30 pm Platinum Sponsor (Available)
2:00 pm Understanding the risks of Autonomous Vehicle (AV) Commercialization
- Current state of AV development: Value chain and stakeholder overview from manufactures to suppliers and the road ahead to commercialization
- Approaching a new risk with little historical data: Integrating public data sets with camera data, scenario libraries, and expert risk analysis to understand how to underwrite the future
- An future outlook of AV business models: Predictions for the insurance needs of a nascent industry

Kelsey Fiedler
Co-founder
Munich Re Specialty Insurance US
2:30 pm Post-pandemic world: How Covid-19 has accelerated the need for digital transformation
- Winning in the new digital era – transforming your operations to keep up with advance technological expectations
- Aligning your business needs with changing consumers demands
- Making new allowances and adopting new models for remote working for the future
- Think big: redesigning your business model to meet demands during and after the pandemic

Jeremy Trott
Head of Claims Operations
Allianz Insurance
3:00 pm Chair’s summary and close of conference
SPONSORSHIP ENQUIRIES
To enquire about sponsorship opportunities for the conference, please contact:
Ben Lloyd-Davies
Head of Business Development
T: +44 207 936 6552
E: BenLloyd-Davies@arena-international.com
SPEAKER OPPORTUNITIES
If you are interested in speaking at the event please contact:
Lu Tikrity
Programme Director
T: +44 (0) 161 359 5349
E: lu.tikrity@arena-international.com