Digital Transformation in Insurance Conference

• Designing a cohesive user experience for customers to create brand loyalty
• Connecting the dots between the channels to give customers a holistic online experience
• Successfully executing omni-channel strategies through the use of mobile devices
• Using sophisticated analysis to map the consumer’s journey online

• Personalised, flexible insurance cover
• Embedded insurance as part of a wider product or service offering
• Risk prevention services
• Open insurance

• Improving the customer experience with enhanced technological enhancements including voice commands, robots and artificial intelligence
• Understanding the balance between delivering personal services and experience while reinforcing digitalisation
• Understanding how new technologies enhance the customer experience
• Exploring new products and creating long-term relationships with customers

Explore the rise of the digital landscape over the last 30 years and it’s effects on the traditional insurance customer service journey
– Powering a OneStop Digital Channel to enable a premier, convenient customer & broker engagement model supporting continuous business workflows
– The benefits of embracing customer-centric digital strategies to increase engagement, revenue, and loyalty
– Redefining brand value and recognition through digital to build brand virality with customers and brokers

• Exploring convergences in the industry and the opportunities these offer
• From customer experience to customer service: business and technological challenges
• Connected services: leveraging your brand’s know how to meet customer’s expectations
• Customer centricity: Using technology to augment the consumer experience

• Engaging with customers in times of crisis
• Understanding consumers’ technological needs and meeting them through advanced technologies
• Using innovative technologies to build up customer trust and experience

• The deluge of internal and external data, coupled with recent development of cloud computing, boosted the usage of Machine learning in the insurance industry.
• As an effect, the prediction is becoming a commodity, changing the role of pricing actuaries: less time allocated to making the prediction, more time for decision making.
• We will present the latest development of auto ML techniques for ratemaking and the way of exploiting these new techniques

By now you know the importance of putting your customer at the center of every business decision. But do you know how to get there and can your existing core system deliver the kind of digital functionality you need? During this session will cover:

• key considerations for a successful transformation
• share real core transformation stories from customers

• When tech and data come together
• The challenges of developing new hardware
• The benefits of real-time reporting
• Affordable solutions for reducing basis risk

• Understanding how digital transformation changes the dynamic and relationship with consumers
• Using the latest innovative technological knowledge to upscale consumer experience
• Ensuring your brand is not compromised when implementing new solutions and enhancing customer experience

• Providing extra services including personalised online meetings
• Meeting the expectations of millennials and preparing for generation Z
• Transforming your growth strategy: thinking outside the box
• Delivering a personalised consumer experience through the use of apps and artificial intelligence

As companies are looking to transform and digitalize the customer experience, technical, and operational challenges are preventing insurers from delivering truly engaging and best in class customer experiences that blow customers’ minds. A prioritisation of internal efforts and deploying new technologies can unlock all the capabilities insurers need to exceed customer expectations and deliver insurers’ transformation targets.

This session will shine a light on the main bottlenecks insurers face and offer insights into how insurers can:

• Identify customer experience maximises opportunities
• Leverage technology partners to overcome operational roadblocks
• Deliver and deploy best-in-class and cutting-edge customer experiences

• Gaining buy-in: demonstrating the benefits for advanced technologies
• Jumping on the bandwagon – looking to other sectors and their success stories
• Using emotional marketing to increase revenue and create brand loyalty

• The ‘new normal’ – understanding the purchasing and behaviour habits that will remain post-pandemic
• Embracing digital commerce as a new way to retain consumers
• Understanding the consumer during a crisis and mapping the road based on behaviour
• Marking your territory: understanding technology trends to stay ahead of the game

• Understanding how disruptive technologies will change certain jobs
• Ensuring transparency and clarity in operations and processes
• Using blockchain to leverage efficiencies and retain consumers

• How leveraging Middle Office architecture can boost digital transformation and avoid creation of new legacy
• Sharing practical examples and experience from insurance providers that embraced the “Middle Office Way”
• Why moving away from “system” to “platform” driven transformation is crucial for future success

• Aligning traditional retail framework and ways of working to your brand’s ambition
• Fully understanding the consumers interest level in product offerings
• Presenting reports and data with new business intelligence
• Staying in control whilst offering new solutions

• Current state of AV development: Value chain and stakeholder overview from manufactures to suppliers and the road ahead to commercialization
• Approaching a new risk with little historical data: Integrating public data sets with camera data, scenario libraries, and expert risk analysis to understand how to underwrite the future
• An future outlook of AV business models: Predictions for the insurance needs of a nascent industry

• Winning in the new digital era – transforming your operations to keep up with advance technological expectations
• Aligning your business needs with changing consumers demands
• Making new allowances and adopting new models for remote working for the future
• Think big: redesigning your business model to meet demands during and after the pandemic