Digital Transformation in Insurance Conference

Nuance

Company Description: Nuance Communications is now a Microsoft company, enhancing our ability to serve companies with best-in-class AI technologies in the cloud to drive greater outcomes for Insurance companies. Together Nuance & Microsoft offer AI solutions that help drive better decision-making, deliver personalised customer experiences and help safeguard customer interactions with biometric solutions. At Nuance our AI-first approach means delivering the omnichannel experiences customers expect in the channel of their choice. It’s only by combining automated and human engagement that you can achieve the best business outcomes. Nuance’s AI-powered digital and enterprise messaging solutions work together to streamline cross-channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect.

Company Website: http://www.nuance.com/en-gb/omni-channel-customer-engagement.html

Luxoft

Company Description: Luxoft is the analytics and engineering arm of DXC Technology, providing bespoke, end-to-end technology solutions for mission critical systems. Luxoft is the leader in systems integration for financial services, working with many of the world’s most important firms. From the deployment of insurtech applications to bespoke engineering and everything in between, we partner insurance clients to help them achieve their full potential as industry leaders and recognized innovators.

Company Website: www.luxoft.com/banking

Minit

Company Description: Minit, a recognized leader in Process Mining, enables organizations to obtain greater insights into their processes. Clients use Minit to uncover opportunities for higher operational efficiency and hidden risks of non-compliance. Minit has created a solution that is designed to meet the stringent security and data integrity requirements of Financial Institutions and Insurers. It enables the process experts and business stakeholders to understand their processes and implement data-driven improvements from day one, all within a secure sandbox environment. In the insurance and financial services industry, Minit enables clients to drive higher levels of compliance and improved efficiency, especially in the claims management division. A process-first view of operations helps identify problems, simulate viable solutions, and identify high-return automation opportunities. In 2022 Microsoft acquired Minit to strengthen process capabilities for its customers. This will bring further unparalleled opportunities to drive digital transformation and operational excellence. The company operates with offices in Amsterdam, New York, London, and Bratislava, and serves a global client base through an extensive partner network.

Company Website: www.minit.io

eGain

Company Description: eGains’ knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

Company Website: http://www.egain.com

IMBURSE

Company Description: Imburse is a cloud-based middleware connecting large enterprises to the payments ecosystem, regardless of their existing IT infrastructure. Through a single connection to Imburse, enterprises can collect or pay-out using a variety of payment technologies and providers around the globe. In a world where consumers’ payment preferences and technologies are ever-evolving, Imburse works with insurers to future-proof their payment requirements. Regardless of the business area, market, or requirements, Imburse will connect you to your choice of technology and provider.

Company Website: www.imbursepayments.com

Moxo

Company Description: Today’s client engagement activities are stuck in the chaos of fragmented silos — requiring significant manual intervention. Moxo provides a OneStop Client Hub for managing client interactions through modern digital automation. Businesses can streamline deadline-driven client interactions, including account onboarding, account servicing, exception handling. Moxo powers client interaction workflows across a diverse set of industries including financial services, consulting, legal, accounting, healthcare, and more. Our customers include companies like Citibank, FIS, Standard Chartered, Raiffeisen Bank, BNP Paribas, and more. Our team has a rich history of pioneering in the engagement space: Moxo’s co-founder and CEO, Subrah Iyar, was the co-founder and CEO of Webex, and Moxo’s co-founder and CTO, Stanley Huang, held senior engineering management positions at Cisco Systems and WebEx.

Company Website: http://moxtra.com/

Sprout.ai

Company Description: Sprout.ai is a fast-growth technology company, already reimagining the claims process for the customers of major insurance companies across the world, including Zurich. Sprout has developed proprietary computer vision and natural language processing (NLP) technology built specifically for the insurance industry. This has enabled them to be the first to deliver a frictionless, end-to-end automated solution, from the moment a claim is received to the final settlement. For insurance customers, this means reducing the time taken to process a claim from an average of 30 days, to near real-time. At a time when you’re most emotionally and financially vulnerable, a fast decision on your claim is vital.

Company Website: www.sprout.ai

Experian

Company Description: At Experian, we unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments like buying a home or car or growing a business exponentially by connecting it with new customers, we empower consumers and our clients to manage their data with confidence so they can maximise every opportunity. No two insurance cases or customers are the same, and sometimes the path forward isn’t clear. That is why Experian inform decision making with the strongest data sets so our clients’ business can work smarter and faster.

Company Website: www.experian.co.uk/business/industries/insurance

Odigo

Company Description: Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Company Website: www.odigo.com/uk

Atidot

Company Description: Atidot is a cloud-based provider of AI solutions for life insurance companies. Our data-driven solutions impact your bottom line by reducing lapse and increasing up-sell and cross-sell. Founded by a team of data scientists and actuaries, Atidot works with leading life insurers in North America and Europe, among which are Pacific Life and Guardian Life.

Company Website: http://www.atidot.com/

CausaLens

Company Website: www.causalens.com

Instanda

Company Description: INSTANDA works with the leading carriers, MGAs and brokers in UK, Europe, North America, LATAM, Africa, Middle East and Australia. The company is the Insurance Industry’s first no-code business platform and allows insurers to break into new markets as well as overcome the drawbacks of legacy IT systems and embrace the benefits of digital transformation.

Company Website: www.instanda.com

Inzura.ai

Company Description: Inzura.ai is a leading provider of practical AI / ML solutions for brokers and insurers. Our iApprove customer verification app automatically onboards policyholders and verifies customer ID, driving endorsements, address and vehicle documents. Using robotic process automation (RPA) techniques and the smartphone camera in the app, iApprove saves up to 45 minutes of agent time per customer, identifies underwriting errors to generate additional premiums and reduces fraud. Inzura’s mission is to deliver advanced technology in effective and easy to use solutions with iApprove being the first of such innovations. UK based, Inzura has live customers in the motor, commercial and motorcycle markets.

Company Website: www.inzura.ai

Minit

Company Description: Minit, a recognized leader in Process Mining, enables organizations to obtain greater insights into their processes. Clients use Minit to uncover opportunities for higher operational efficiency and hidden risks of non-compliance. Minit has created a solution that is designed to meet the stringent security and data integrity requirements of Financial Institutions and Insurers. It enables the process experts and business stakeholders to understand their processes and implement data-driven improvements from day one, all within a secure sandbox environment. In the insurance and financial services industry, Minit enables clients to drive higher levels of compliance and improved efficiency, especially in the claims management division. A process-first view of operations helps identify problems, simulate viable solutions, and identify high-return automation opportunities. In 2022 Microsoft acquired Minit to strengthen process capabilities for its customers. This will bring further unparalleled opportunities to drive digital transformation and operational excellence. The company operates with offices in Amsterdam, New York, London, and Bratislava, and serves a global client base through an extensive partner network.

Company Website: www.minit.io

eGain

Company Description: eGains’ knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

Company Website: http://www.egain.com

Kainos Group

Company Description: Kainos Group plc is a UK headquartered IT provider with a presence globally. We provide full lifecycle development and support of customised Digital Services for our customers. These transformative solutions encompass a range of services from cloud to artificial intelligence and intelligent automation, which add value to the Insurance sector.

Company Website: www.kainos.com

Lightico

Company Description: Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates.

Company Website: www.lightico.com

Liferay

Company Description: Liferay Experience Cloud empowers insurance companies to deliver superior digital experiences for agents, employees, and policyholders while also improving operational efficiencies. Customer self-service portals, agent portals, and integration platforms are just a few of the ways Liferay helps insurers retain and attract new customers. See why over 1300 customers globally choose Liferay - come meet us at Stand 5. Learn more at: www.liferay.com/solutions/industries/insurance

Company Website: www.liferay.com/solutions/industries/insurance

ABBYY

Company Description: ABBYY is a leading provider of Intelligent Document Processing technology in the robotic process automation (RPA) and wider Intelligent Process Automation market through strategic partnerships and embedded technology licensing with leading vendors. ABBYY provides solutions and service to one third of the Forbes 100 companies who are actively deploying RPA.   ABBYY is trusted by 5,000+ customers, including many of the Fortune 500. We have over 30 years of expertise in the market, serving customers in Financial Services, Insurance, Transportation & Logistics, Healthcare, Government, Legal, and more.

Company Website: abbyy.com

ALT/AVE

Company Description:

ALT/AVE are a UK based RegTech, their flagship solution docStribute allows companies to deliver confidential and regulated documents to their customers digitally, via immutable hyperlinks. Documents are encrypted using Distributed Ledger Technology to protect their authenticity, offering one true source of the original. Strengthen your omnichannel communication strategy, share vital documents with your customers in a secure, sustainable, and compliant way.

Company Website: www.altave.co.uk/docstribute

BJSS

Company Description: BJSS is a strategy, design and technology consulting company working with clients to enable transformation through end-to-end solutions that deliver lasting competitive advantage. For almost three decades we’ve delivered high quality, world-class technology solutions to the world’s leading companies. We deliver complex enterprise software by aligning engineering, advanced technology, user-focused design and our collaborative delivery approach.

Company Website: www.bjss.com

CRIF

Company Website: http://www.crifdecisionsolutions.co.uk/

Fujitsu

Company Description: Fujitsu is one of the top five information and communication technology providers in the world, with over 5 decades of experience delivering technology solutions to customers around the globe. We have wide-ranging experience working with organisations from across all sectors; from retail, Insurance, Banking and telecoms, to transport, government and defence and national security. With our innovative service offerings, we enable our customers to take advantage of the opportunities created by the connected world
• We have more than 126,000 employees world-wide.
• We deliver cutting-edge IT products, services, solutions and support to over 100 countries.
• We have proven expertise in driving digital transformation programmes for our customers.
We believe that through the use of technology, many of the world’s major problems such as depleting resources and an ageing and expanding population could be addressed. Our global corporate vision is to create a world where people are empowered by technology to; innovate, enrich lives, create new business opportunities, and improve society. We are proud that through technical innovation we are helping to shape a better world.

Company Website: uk.fujitsu.com/financialservices

Sabio

Company Description: Sabio is a global digital customer experience transformation specialist, delivering solutions and services that seamlessly combine digital and human interactions to support outstanding CX. Through its own technology, and that of world-class technology leaders, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. twitter.com/sabiosense | linkedin.com/company/sabio

Company Website: www.sabiogroup.com

Sapiens

Company Website: www.sapiens.com/ea

Teleperformance

Company Website: http://uk.www.teleperformance.com/en-us