Digital Transformation in Insurance: Customer Engagement & Operational Agility: A Virtual Experience

DataRobot

Industry: Financial Services,Insurance,

Company Description: DataRobot is the leader in enterprise AI, delivering trusted AI technology and ROI enablement services to global enterprises competing in today’s Intelligence Revolution. DataRobot’s enterprise AI platform democratizes data science with end-to-end automation for building, deploying, and managing machine learning models. This platform maximizes business value by delivering AI at scale and continuously optimizing performance over time. The company’s proven combination of cutting edge software and world-class AI implementation, training, and support services, empowers any organization – regardless of size, industry, or resources – to drive better business outcomes with AI. Learn more at datarobot.com.

Company Website: datarobot.com

eBaoTech

Industry: Financial Services,Insurance,

Company Description: eBaoTech is a digital solution provider to the global insurance industry with a company mission to “make insurance easy”. We have business in more than 30 countries, serving over 200 carriers and numerous agents, brokers, InsurTech startups and others in the insurance ecosystem. eBaoTech offers two groups of solutions: eBao Cloud as an insurance middle ware platform, and eBao Software for traditional insurance carriers’ core systems. For more information, please visit www.ebaotech.com.

Company Website: https://www.ebaotech.com/

Instinctive

Industry: Financial Services,Insurance,

Company Description:

Instinctive is a user experience and development company that partners with IT teams to improve the efficiency of their internal systems and digital products. Our focus is on improving the user experience of legacy systems to increase employee and customer satisfaction. We bring an external perspective, cross-business insights and proven strategies that have helped other businesses of scale improve their operational efficiency and customer satisfaction.

https://instinctive.agency/

Company Website: https://instinctive.agency/

Medallia

Industry: Financial Services,Insurance,

Company Description: Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

Company Website: www.medallia.com

Sopra Steria

Industry: Financial Services,Insurance,

Company Website: http://www.soprasteria.co.uk/en

Aventus

Industry: Financial Services,Insurance,

Company Description: Aventus Platform - The operating system designed with the insurance industry at its core. Enabling insurers, brokers and MGA's to create seamless digital experiences for any product, distributed via any channel. Our operating system empowers businesses to build and launch products swiftly, with our low-code functionality. Utilise 1st and 3rd party data to enhance questions sets and drive cross-sales revenue, whilst improving the customer experience. Operational efficiencies are achieved by combining policy administration and CRM into a single back-office platform. Aventus helps your business drive increased revenue, create class-leading customer experiences and provide a cost-effective, future-proofed technology solution.

Company Website: http://www.aventusplatform.com/

iPipeline

Industry: Financial Services,Insurance,

Company Description: iPipeline is a global technology company providing digital transformation to the financial services industry. Founded in 1995 and with offices across Europe, North America and Canada, iPipeline provides the broadest range of integrated and licensed solutions used by providers, intermediaries, and customers covering policy administration, underwriting, e-signatures, document management, e-quote, e-application and business intelligence. At iPipeline, we champion our strong partnerships with customers, partners and employees. We are dedicated to fostering open communication, innovation and a collaborative work environment. We have a deep understanding of how the market works and we play a key part in connecting the process from the beginning of the process all the way through to completion. This is done through our market leading products which cover Life, Annuity, Health, Income Protection, Critical Illness, Accident, Equity Release, Pensions and Investments. Transform your customer journey and find out more about how you can fully digitise your document delivery and e-signature experience yet keep your brand in the spotlight: uk.ipipeline.com/alphatrust-e-sign

Company Website: uk.ipipeline.com/alphatrust-e-sign

The Data Company

Industry: Financial Services,Insurance,

Company Description: The Data Company is a product and services company partnering with businesses for their digital transformation journey. We have developed a software platform, the Intelligent Data Hub, that can collect, correlate and enrich data at rest and data in flight, from any source, structured and unstructured to provide a “single source of truth”. Our Digital Transformation platform, using our Mesh App and Service Architecture (MASA) low code, no code software development platform can develop reports, dashboards, portals, web and mobile business applications in weeks rather than months and years. The data collected from multiple internal and external systems into the Intelligent Data Hub can then be used by our Partners big data, AI and data analytics solutions.

Company Website: http://thedatacompany.com/

CallMiner

Industry: Financial Services,Insurance,

Company Description: CallMiner empowers organisations of any size to extract and take action on intelligence from customer interactions for improving customer experience, sales, marketing, and compliance, as well as agent and customer engagement centre performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner is recognised as a leader in the speech analytics industry by third party analysts.

Company Website: www.callminer.com

FORCS

Industry: Financial Services,Insurance,

Company Description: FORCS provides the best-in-class Enterprise e-Form and Reporting solutions to organizations worldwide. For over 20 years, over 4,000 customers across industries have achieved successful digital transformation with our paperless technology. Banks, insurance and government agencies experience significant productivity growth and cost reduction after the adoption of our paperless solutions.

Company Website: www.forcs.com

SchemeServe

Industry: Financial Services,Insurance,

Company Description: SchemeServe is an end to end platform for the entire digital insurance value chain. Customised online quote journeys, sophisticated digital rating and underwriting, efficient policy administration and reporting, our mission is to help insurers, MGA's and brokers digitise their operations. An established insurtech with a 20 year track record of automating businesses, our cloud platform is scalable and flexible enough to transform any insurance offering into an enhanced digital customer experience. Our Open API allows easy interaction with other data sets to optimise customer journeys, augment rating and our powerful reporting engine provides deep and meaningful management information to all stakeholders. The team of Wunderwriters are trained in insurance and translate your requirements easily with the no-code tools, and train your team to easily self-serve updates to question sets and rating files as needed. All this is backed up by our Obsessive Support Team, providing rapid turnaround on any issues you may experience and backed by our 99.9% uptime guarantee.

Company Website: http://www.schemeserve.com/

Nucoro

Industry: Financial Services,Insurance,

Company Description: Nucoro is the digital investment and savings platform delivering enterprise solutions for insurance firms. With our help, insurance firms can launch next-generation savings and investment propositions, gain agility and innovate with digital competitors. Our technology is modular, API-based and fully adaptable, creating a simple way to integrate with existing infrastructures.

Company Website: https://nucoro.com/

Ciklum

Industry: Financial Services,Insurance,

Company Description: Ciklum is a top-five global Software Engineering and Solutions Company. We deliver software engineering excellence to Fortune 500 and fast-growing organizations alike around the world. Our 2500+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including Extended Software development teams, Quality Assurance, R&D, IoT, Big Data, Product development and Engineering Consulting. For more information about us visit www.ciklum.com

Company Website: http://www.ciklum.com/

Sefas

Industry: Financial Services,Insurance,

Company Description: For over 20 years, Sefas Customer Communications Management (CCM) solutions have been at the heart of business communication processes for the editing of dynamic document composition and production management solutions.

• Enabling digital transformation to enhance customer experience
• Utilise intelligent robotic process automation (iRPA) to accelerate the communication loop, increasing operational efficiencies
• A unique platform providing consistent communications across multiple delivery mediums, reducing inherent communication risk
• From established pillars of industry to exciting start-ups, our technology delivers unparalleled operational agility.

Company Website: http://sefas.com/

eNate

Industry: Financial Services,Insurance,

Company Description:

The future of work is digital & human workers working together to deliver services. Enate is a service orchestration platform that lets you manage this hybrid workforce effectively.

Enate orchestrates work across an entire workforce (humans, RPA bots and all other digital agents), controlling what resource does what work when to optimise performance.

Enate’s open platform enables automation at scale through instant, common governance across different vendors and technologies, providing a faster, lower-risk path to automation.

Find out more at www.enate.net.

Company Website: http://www.enate.net/

TIBCO

Industry: Financial Services,Insurance,

Company Description: TIBCO unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn what’s made possible by TIBCO at www.tibco.com.

Company Website: www.tibco.com

Mando

Industry: Financial Services,Insurance,

Company Website: https://www.mando.agency/

Unblu

Industry: Financial Services,Insurance,

Company Description: Unblu's conversational platform improves the customer experience. Financial institutions can interact with customers in ways that customers now expect. A seamless conversational experience accompanies the customer throughout the online journey. This in-person experience over digital channels builds trust and loyalty whilst increasing online conversions and digital adoption.

Company Website: http://unblu.com/

Comply Advantage

Industry: Financial Services,Insurance,

Company Website: https://complyadvantage.com/

Google Cloud

Industry: Financial Services,Insurance,

Company Website: http://cloud.google.com/customers

Legerity

Industry: Financial Services,Insurance,

Company Website: http://legerityfinancials.com/

Open GI

Industry: Financial Services,Insurance,

Company Description: Leading the way in technological innovation for over 40 years, Open GI is one of the largest technology partners to the General Insurance industry. Open GI provides a range of configurable insurance software to insurance brokers, underwriting agencies, insurers and MGAs in the UK and Ireland. Our solutions include Core and Mobius our latest and most advanced strategic application, providing multi-line, multi-channel and multi-brand trading capability.

Company Website: https://www.opengi.co.uk/