European Banking Forum - Digital Transformation in Retail Banking 2020

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Session Details: BNP PARIBAS CASE STUDY: Partnership strategy in open innovation 07-10-2020, 10:00 am View In Agenda

Biography: Summary Accomplished Leader in Financial Services with 20 years bankingexperience. A strong record of delivering commercially focused,customer centric outcomes, underpinned by a key focus on staffengagement, diversity and developing talent. Experience AIB (NI) Head Of Retail Banking December 2018 - Present Northern Ireland Responsible for leading and developing a highly motivated team across theFirst Trust Bank Retail Network to deliver a comprehensive, consistent andquality experience for our customers. Responsible for driving high standardsin operational excellence, risk and performance to deliver growth. As part ofAIB Group, we strive to provide each customer with the financial solutions andexceptional service they need to realise their dreams and ambitions. AIB Regional Manager Customer Financial Planning and Deposits November 2014 - December 2018 (4 years 2 months) Mid West Region Responsible for leading and developing AIB's Financial Planning Sales Teamin multiple locations across the Mid West Region to achieve income, sales andservice targets. The primary focus is to put our customers first by delivering anexceptional needs based professional advisory service. Developing strategy todeliver results over the short, medium and long term. Bank of Ireland 15 years 6 months Regional Treasury Specialist August 2013 - November 2014 (1 year 4 months) Dublin My role as a Treasury Specialist is to assist Irish and International businessesin managing risks associated with Trading Overseas. The support and adviceI provide helps my customers to minimize risks such as Foreign Exchange,Interest Rate, Payments,Trade and Commodity risks via bespoke tailored solutions. Regional Deposit Manager August 2007 - September 2013 (6 years 2 months) Dublin My primary role was to recruit deposits for Bank of Ireland, advise clients on the term, rate, access and future interest rate trends.In addition, training andpresentations to Bank of Ireland branch staff on market updates, interest rates and new deposit products Regional Investment Development Manager August 2004 - August 2007 (3 years 1 month) South East Ireland Reviewing High Net Worth medium to long term investments for existingbank of Ireland clients and advising new to bank of Ireland clients on differentinvestment options. In addition, my role incorporated training with Bank ofIrelands Insurance & Investment Managers and branch staff on new products,identifying clients, market updates and business development Portfolio Insurance & Investments Manager June 1999 - July 2004 (5 years 2 months) South West/East Ireland Dealing with High Net Worth Individuals giving overall financial planning adviceincorporating retirement planning, investment advice and life assurance Education University of Limerick Master of Business Administration - MBA, Business, Management, Marketing,and Related Support Services · (2017 - 2019) Institute of Bankers Ireland QFA St Flannans College Ennis University of Limerick Business Studies and Spanish, Business Studies and Spanish Top Skills Retail Banking Wealth Management Strategic Leadership Languages Spanish (Professional Working) English (Native or Bilingual)

Session Details: OPENING KEYNOTE FIRESIDE CHAT: Retail banking: an outlook on the industry in 2020 06-10-2020, 8:50 am View In Agenda

Biography: Gökhan Eker graduated from Computer Science Engineering Department of Ege University and he also completed his MBA study at Yeditepe University in Turkey. After working Information Technologies departments of Eczacıbaşı and Yapi Kredi Bank, he started to work at Information Technologies body of Akbank in 2006. After working 7 years as Project and Program Manager in Project Management Department, he worked as Treasury and Investment Applications Manager for 3 years in the same company. He has been working as IT Architecture and Core Banking Applications Development Senior Vice President since 2017.

Session Details: CASE STUDY: Akbank’s enterprise architecture journey in an agile world 07-10-2020, 11:15 am View In Agenda

Biography: Has 21 years of experience with a demonstrated history in the banking as well as other industries and software houses. Highly experienced in three main areas of IT: enterprise architecture, software development and infrastructure; which gives her a broad perspective and mastery in IT. Meltem started her career as a software developer in a bank in 1998. From then on, she worked in six different banks in Turkey in different departments and positions, such as developer, software architect, project leader, enterprise architect, infrastructure manager and vice president. For the last 4 years, she is working as “IT Enterprise Architecture and Infrastructure Applications Vice President” in Akbank, which is the biggest bank in Turkey.

Session Details: CASE STUDY: Akbank’s enterprise architecture journey in an agile world 07-10-2020, 11:15 am View In Agenda

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Session Details: Employing new technologies and new ways of working in order to drive growth and stay ahead of the curve 06-10-2020, 2:00 pm View In Agenda

Biography: Innovative, agile and multi-award winning banking leader with over 25 years' international financial services experience with leading blue-chip institutions across three continents in progressive leadership roles, both executive and NED, in Investment Banking, Wealth Management, general management, business development, strategy and latterly in FinTech. His value proposition is centered around enabling challenger banks to establish strategic partnerships with FinTechs to create profitable financial products using an 'open architecture model.' Expert in driving digital banking transformations both in terms of creating 'best in class' digital customer experiences, and transforming key internal support functions to fully align with the overall digital transformation programs of financial institutions.

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Session Details: PROBLEM-SOLVING ROUNDTABLE DISCUSSIONS 06-10-2020, 2:30 pm View In Agenda

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Session Details: BARCLAYCARD CASE STUDY: Measuring the effectiveness of your brand communications 07-10-2020, 12:15 pm View In Agenda

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Session Details: Leveraging the power of human-device interaction to mitigate mobile banking fraud 06-10-2020, 9:30 am View In Agenda

Biography: Andrea Bargetzi is Head Digital Experience and Marketing at Credit Suisse, based in Zurich. In her current role, she drives the corporate digital strategy forward by leveraging data to optimize experience and to understand the audience. Prior to joining Credit Suisse in 2008, Andrea was leading and building up a new profit center for Chorus Call, a communications technology provider, in Vancouver, Canada. She started her career in private banking at Morgan Stanley and at UBS. Andrea holds an Executive Master in Business Administration from HWZ, Zurich. She is very passionate about user experience and data topics and has completed various courses in data science. When she is not glued to a computer screen, she spends time out and about with her dog and is enthusiastic about photography and traveling.

Session Details: PANEL DISCUSSION: Leveraging data to gain a deeper insight and understanding of your customer base 06-10-2020, 12:10 pm View In Agenda

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Session Details: PANEL DISCUSSION: Leveraging data to gain a deeper insight and understanding of your customer base 06-10-2020, 12:10 pm PROBLEM-SOLVING ROUNDTABLE DISCUSSIONS 06-10-2020, 2:30 pm View In Agenda

Biography: Stuart Ravens is Chief Analyst for GlobalData’s Technology Thematic Research. Stuart advises companies across a range of industries on disruptive technologies such as digitization, analytics & AI, RPA, IoT, digital twin, information management, blockchain, and much more. He focuses on how new technologies—such as blockchain and AI—can give users a future competitive advantage. Stuart has been an analyst for more than 20 years. Stuart has played a lead role in the delivery of custom research and advisory work for many industrial companies, IT vendors and service providers and is regularly invited to speak at conferences around the world.  He has also worked as an analyst in financial and professional services organizations based in London. Stuart holds an MSc in information science from City University, London.

Session Details: CHAIR’S OPENING REMARKS: Digital disruption in banking 06-10-2020, 8:30 am OPENING KEYNOTE FIRESIDE CHAT: Retail banking: an outlook on the industry in 2020 06-10-2020, 8:50 am PANEL DISCUSSION: Leveraging data to gain a deeper insight and understanding of your customer base 06-10-2020, 12:10 pm Chair’s closing remarks 06-10-2020, 5:55 pm Chair’s Opening Remarks 07-10-2020, 8:50 am THE BIG DEBATE: Are increased partnerships and collaborations always for the best? 07-10-2020, 2:45 pm Chair’s closing remarks 07-10-2020, 5:05 pm View In Agenda

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Session Details: HBL BANK CASE STUDY: How does digital transformation facilitate financial inclusion? 07-10-2020, 4:05 pm View In Agenda

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Session Details: ING BANK CASE STUDY: How to create an innovation enabled organization 07-10-2020, 9:00 am THE BIG DEBATE: Are increased partnerships and collaborations always for the best? 07-10-2020, 2:45 pm View In Agenda

Biography: Robert has over 35 years of banking experience of which 20 years have been in international banking. For the last 10 years Robert has been Chief Executive Officer of Raiffeisen Bank in Kosovo and for 6 years prior to this he was Retail Board Member for Raiffeisen Bank Albania. Before that he worked for a Bank in Saudi Arabia as General Manager for Business Development. Robert’s expertise and experience is in areas such as change management, employee engagement and creating customer focused cultures. He regularly presents at international banking conferences and has been chairman of the Kosovo Banking Association for many years. Robert’s interests include long distance running, travel and the renovation of a 200 year old house in France.

Session Details: RAIFFEISEN BANK CASE STUDY: Transforming banking in Kosovo 06-10-2020, 4:55 pm THE BIG DEBATE: Are increased partnerships and collaborations always for the best? 07-10-2020, 2:45 pm View In Agenda

Biography: Benedikt Voller works for Raisin as VP Business Clients & Partnerships, thus being responsible for forming strategic distribution alliances throughout the European continent, as well as bring Raisin's solutions to the companies and corporations. Before joining Raisin, Benedikt ran his own company as entrepreneur in Brazil for several years, as well as leading B2B sales efforts for an international Internet company throughout Latin America. He studied Business Administration at the WHU - Otto Beisheim School of Management in Vallendar, Germany, and speaks German, English, Portuguese and Spanish.

Session Details: FINTECH CASE STUDY: Catering to a range of digital systems: why flexibility is key when driving relationships across the industry 06-10-2020, 11:10 am THE BIG DEBATE: Are increased partnerships and collaborations always for the best? 07-10-2020, 2:45 pm View In Agenda

Biography: Simon Bumfrey is the Head of Relationship Banking at Silicon Valley Bank in the UK and EMEA. With over 30 years commercial banking experience encompassing various relationship management, credit risk and leadership roles, Simon has focused specifically on the Technology & Media sector during his career witnessing first-hand the technology revolution. Whether a technology or life sciences business Simon is dedicated to helping clients move their bold ideas forward fast from startup phase through to listed status and the journey in between. Simon joined Silicon Valley Bank in 2017, he has also held a Chartered Institute of Bankers Qualification since 1993.

Session Details: OPENING KEYNOTE FIRESIDE CHAT: Retail banking: an outlook on the industry in 2020 06-10-2020, 8:50 am View In Agenda

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Session Details: UBS: Artificial intelligence, blockchain, machine learning: practical ways of going beyond buzzwords and incorporating data-driven technologies into your bank’s digital strategy 06-10-2020, 5:25 pm View In Agenda

Biography: Philippe is the Head of Digital Strategy of UBS Switzerland AG (based in Zurich). Prior to his current role, he built a strong background in strategy as a project leader with Boston Consulting Group and then in Group Strategy at UBS (with responsibility for the definition of Fintech strategy at Group level). He started his career developing a solid capital markets expertise through successful experiences in the stock exchange and investment banking industries.

Session Details: THE BIG DEBATE: Are increased partnerships and collaborations always for the best? 07-10-2020, 2:45 pm View In Agenda

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Session Details: Digital vs human: creating a seamless digital customer journey without losing the human touch 07-10-2020, 4:35 pm View In Agenda

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Session Details: Digital identity evolution in the financial sector 06-10-2020, 3:25 pm View In Agenda

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Session Details: Innovation is nothing without adoption 07-10-2020, 11:45 am View In Agenda

Biography: Mary is part of the Retail Banking Product Management leadership team at Finastra; within the Retail International division.  Originally from Dublin, now based in the UK, Mary previously worked for several banks and technology vendors.  Prior to her current role, Mary worked in most aspects of the banking technology business including marketing, product training, pre-sales and consultancy.  She has project managed a greenfield implementation in Slovakia and a transformation project at a prestigious UK private bank. Mary has also had a very successful sales career looking after some of Finastra’s largest European clients; winning company Salesperson of the year in 2005, and receiving a CEO award in 2014, for outstanding contribution to the business.  With her many years of banking, accounting and industry experience, Mary is well positioned to support Finastra’s efforts to drive their move to Digital Banking in the Cloud.

Session Details: FIRESIDE CHAT: Challenges in adopting the cloud in retail banking 06-10-2020, 3:10 pm View In Agenda