International Hotel Technology Forum Asia Pacific 2024

Asia's Ultimate Hotel Tech Forum: Driving Growth and Innovation Through Cutting-edge Advancements

12 - 13

November

2024
  • Pan Pacific Singapore
  • Complimentary
  • Why attend?
  • Agenda
  • Speakers
  • Plan Your Visit
  • Event Gallery
  • Sponsors
  • Media Centre
  • Awards
  • Judges
  • Event App
  • Contact Us
close

Featured Speakers

Back

Khang NGUYEN TRIEU​

Group Chief Technology Architect, Accor

20+ years of tech leadership in digital native companies and more traditional companies going for deep digital transformation. Strong advocate of “Management 3.0 | Agile Leadership Practices” and of "Tech for Good". My main leadership values: Transparency, Collaboration, Efficiency, Inclusion, Iteration.

What makes me wake up in a good mood every day is to lead Product and Tech / IT teams to:
- Ideate, Design, Build, Operate products and platforms at scale with a positive impact for the company, the society and the planet
- Architect and turn tech organizations & people into a strategic and high performing contributor to the company,
- Execute the digital | agile | devsecops agendas and transformation from C-level to operational level,
- Re-invent themselves by fostering a startup and "intrapreneurial management" mindset.

I also enjoy advising startups which need to scale up in their tech management practices.

Next speaker
Back

Mohamed Shafraz Hafiz​

Director of Digital Technology & Marketing, Pulse Hotels & Resorts

‘Award-Winning Marketing professional and Industry Panelist with B2C and DTC experience delivering through-the-line digital marketing campaigns that maximise sales and promotes tourism across a portfolio of luxury resorts in the Maldives.’

Experienced Director of Digital Technology & Marketing delivering the end-to-end integration of digital technology solutions into hotel workflows while launching digital campaigns to drive engagement for hotels and resorts. Collaborates to understand tourism priorities while taking ownership in delivering consistency within brand strategies across all deliverable touchpoints. Skilfully balances the demands of teams and creative standards while leading client meetings, writing and managing scopes and promoting new businesses. Continuously improves ways of working to align with campaign objectives by managing timelines and budgets while delivering end-to-end project accountability.

Next speaker
Back

Chris Legaspi​

Chief Commercial Officer, Archipelago International

As the Chief Commercial Officer at Archipelago International, Chris Legaspi brings over
25 years of experience in the hospitality industry. He is a seasoned and passionate
leader dedicated to delivering exceptional results and creating memorable experiences
for guests. Chris oversees the strategic and operational aspects of the Sales, Marketing,
E-commerce, Distribution, and Connectivity divisions, ensuring alignment with the
company's vision, values, and goals. He is also responsible for cultivating and
maintaining relationships with international partners, and expanding the global network
and influence.
Chris brings diverse perspectives and experiences to the team, having worked in
various roles and regions across the industry, from hotels to online travel agencies.
Driven by innovation, collaboration, and customer satisfaction, he constantly seeks new
opportunities to grow and improve the business.
In his current role, Chris leverages his expertise in revenue management and
hospitality to navigate dynamic and challenging market conditions, especially during the
COVID-19 pandemic. He has successfully shifted sales towards digital channels and
created targeted campaigns to attract and retain customers. Additionally, he has
implemented data-driven forecasting and pricing strategies to optimize revenue and
profitability, adapting to fluctuating demand and supply.
Chris works closely with internal teams and international partners to ensure alignment
and resilience, enabling the company to sustain operations and uphold the brand's
values. He has facilitated the adoption of new technologies and platforms to enhance
online presence and connectivity. Proud of his team's achievements and impact, Chris
looks forward to continuing the journey of excellence and innovation.
Chris is deeply committed to staff development and mentorship, fostering a culture of
continuous learning and professional growth. He actively supports talent development
programs, encourages innovative thinking, and provides guidance to emerging leaders
within the company. His leadership style emphasizes empowerment, collaboration, and
open communication, creating a supportive and dynamic work environment.
In addition to his role at Archipelago International, Chris frequently speaks at industry
conferences and contributes to thought leadership in hospitality management. His
insights on market trends, customer behavior, and digital transformation are highly
valued by peers and industry professionals alike

Next speaker
Back

Catherine Chan​

Chief Development Officer, Hotel101 Global

With over 20 years of experience in the real estate and branded residence sector, Catherine Chan is the Chief Development Officer at Hotel101 Global, a worldwide hotel operator and subsidiary of DoubleDragon Corporation. In this role, she leverages her expertise in new business development, market research, and strategy to drive global sales expansion and project development through franchises and partnerships.

Prior to joining Hotel101 Global, Catherine held several senior positions at Accor, the world's leading hospitality group. She was the VP, Accor One Living and Global Brand Advisory Lead, heading up Accor's mixed-use business and solidifying its leadership position as the #2 operator of branded residences worldwide. She also served as the Global Director of Residential Marketing, where she created and executed marketing strategies for Accor's residential portfolio across 25 countries. Catherine has a proven track record of delivering results and value for her clients, partners, and stakeholders in the highly competitive and dynamic real estate industry.

Next speaker

    Featured Sponsors

    Back

    Company Information

    Six Star Global emerged from frustration with European IT hospitality practices, now reigning as the premier IT Hospitality and Managed Services Partner across the globe. Our extensive knowledge has birthed innovative product suites, spanning the spectrum of 21st-century hotel IT, low voltage systems, and services, complementing our professional and managed services.

    Collaborating closely with our clients, our goal is to forge an ever-growing partnership, unravelling the challenges faced by you and your guests. We aim to grasp your ambitions and the constraints you navigate, enabling the crafting of a tailored IT strategy that propels your business forward. With Six Star Global, where frustration transforms into innovation, we can redefine the landscape of IT hospitality.

    Company Website

    To learn more, please visit our website - https://sixstar.global

    Next Sponsor
    Back

    Company Information

    Did you know over most of the technology of today’s wi-fi service providers was designed and built before tablets and smart phones even existed. Service providers don’t tell you this, but it is one reason why wi-fi is so high on your guest complaint list, as their systems struggle to cope. On average, 79%[1] of devices on a hotel network are smart devices – does your current provider allow you to communicate directly to your guest on their trusted device?

    Danmagi is a new type of guest wi-fi service provider that is refreshingly transparent, honest and of high quality. Our technology has been built on a new type of platform for the new communication habits of your guests, regardless of type of device they bring.

    Our vision is straightforward: Reliable quality guest internet that is easy to join and really works. We will significantly reduce guest complaints on wi-fi, increase guest satisfaction and boost hotel revenues.

    Don’t have frustrated guests – come have a chat with us here at IHTF.

    ___________________________________________________________

    Danmagi is a global provider of hotel wi-fi services. We have highly professional teams and offices in 3 continents; Latin America, EMEA and Asia Pacific, but can support our clients anywhere. We are built fully redundant as standard.

     

    [1] based on statistics from Danmagi’s systems

    Company Website

    To learn more, please visit our website - http://www.danmagi.dk/en/home

    Next Sponsor
    Back

    Company Information

    DOWHAT is a leading hotel IT platform specializing in digital solutions that enhance operational efficiency and maximize profits for hotels and resorts.
    Our comprehensive suite includes smart check-in, in-room ordering, housekeeping management, and more, seamlessly integrating with existing systems for a streamlined guest experience.

    Company Website

    To learn more, please visit our website - https://en.dowhat.io/?redirect=no

    Next Sponsor
    Back

    Company Information

    Everguest stands at the forefront of hospitality innovation, blending advanced AI technology with expert management for hotels and restaurants. As a pioneering hospitality management and tech company, we offer a unique synergy of AI-driven solutions and services. Our approach is centred around the three crucial factors influencing guests’ accommodation choices: guest reviews, price, and appearance. By focusing holistically on these aspects, we empower our partners with rapid revenue growth, stellar online reputation, and enhanced guest-centric operations. Our flagship product, Everguest Intelligence, sets new industry benchmarks with its cutting-edge machine learning and data analytics capabilities, making AI integration seamless for any hospitality business, regardless of its tech experience. For leaders who aspire to excel with AI, Everguest Intelligence is indispensable, uniquely advancing guest experiences and decision-making capabilities. Due to high demand, access is found exclusively through our waitlist.

    Company Website

    To learn more, please visit our website - https://everguest.com/waitlist/

    Next Sponsor
    Back

    Company Information

    Concilio Labs is a leading force in hospitality technology, dedicated to enhancing hotel operations and elevating the hotel guest experience. With a decade of experience alongside hoteliers globally, we understand the dynamic needs of the industry. Our focus on guest personalization and loyalty drives us to develop cutting-edge solutions that exceed market standards. We are driven and committed to solving hospitality technology needs holistically. By developing smarter, innovative products and solutions, we empower hoteliers to envision possibilities beyond what is available today.

    Our flagship product, Insight Engine, offers a platform for guest data to be accessed and leveraged at multi-granular levels. Smarter guest profiles offer insights about the guest: guest score, travel purpose, social media, interests, pre-stay, in-stay, and post-stay specifications that hoteliers can understand for each guest and personalize their experience.

    Company Website

    To learn more, please visit our website - https://www.conciliolabs.com/Insight-Engine

    Next Sponsor
    Back

    Company Information

    Elevating Hospitality with Innovative Guest Technologies

    At at-visions, we specialize in developing cutting-edge guest technologies for the global hotel industry. Our comprehensive solutions remove friction, enhance ancillary revenue and enable unparalleled hospitality experiences tailored to your unique style.

    – Mobile Apps: Seamless guest journey, including online check-in, EVA integration, and mobile key functionality.

    – Hotel TV: Integrated casting for popular platforms such as Netflix, Amazon, and YouTube.

    – Network and Wi-Fi Infrastructure: Professional-grade, high-speed, and reliable network solutions.

    – Digital Signage: Impactful information and promotional displays.

    – Unified Solutions: One vendor, one network, one cloud for all your needs.

    – Ancillary Revenue: A full suite of tools designed for brand activation and driving on-site revenue.

    Our innovative solutions are trusted by prestigious hotel chains including Accor, IHG, Rosewood, Kempinski, and One & Only. Notable hotels such as Shangri-La Singapore, Raffles Jakarta, and Atlantis The Palm Dubai also rely on at-visions to enhance their guest experiences.

    Company Website

    To learn more, please visit our website - https://www.at-visions.com/

    Next Sponsor
    Back

    Company Information

    Broadening horizons with France 24, the international news channel broadcasting 24/7 in English, French, Arabic and Spanish around the world. From its newsrooms in Paris & Bogota, and thanks to an extensive network of 160 correspondent bureaus located in nearly every country, France 24 brings quality news, reports and analysis from the 4 corners of the world. France 24 broadcasts to 521,7 million households and 4 million hotels rooms around the world.

    Company Website

    To learn more, please visit our website - https://www.france24.com/en/

    Next Sponsor
    Back

    Company Information

    Introducing Omniboost: Your Premier Partner in Hospitality Innovation. As pioneers in the field, Omniboost boldly navigates uncharted territories, empowering businesses to assert control over their data and excel in decision-making and unrivaled compliance excellence. With a commitment to revolutionizing the hospitality industry, Omniboost delivers cutting-edge solutions tailored for hotels and restaurants.

    Through relentless innovation, Omniboost disrupts conventional practices, automating synchronization across hospitality platforms and establishing new benchmarks for efficiency and precision in financial management and operations. With its unparalleled Data Unification Platform, Omniboost seamlessly integrates Point of Sale (POS), Property Management System (PMS), Accounting data, and more, providing unparalleled insights and control. This transformative approach reshapes the hospitality vertical, empowering businesses to thrive in an era defined by data-driven excellence.

    More than a mere technology provider, Omniboost serves as a catalyst for success. With its comprehensive suite of tools and services, Omniboost empowers hoteliers and restaurateurs to make informed decisions that drive efficiency, reduce costs, and foster growth.

    Company Website

    To learn more, please visit our website - https://omniboost.io

    Next Sponsor
    Back

    Company Information

    SYSTEMS /HOSPITALITY

    We’re driven by innovation. Guided by our insights into customer needs, we deliver industry-leading, next-generation electronic locking hospitality solutions without wires and without mechanical keys. By continually being first to anticipate market needs in a rapidly evolving marketplace, we set new standards in security, manageability and mobile access.

     

    www.saltohospitality.com

     

    SALTO Systems HQ, Spain
    Oiartzun, Spain

    Tel.: +34 943 344 550
    Email: hospitality@saltosystems.com

    Company Website

    To learn more, please visit our website - http://www.saltosystems.com/

    Next Sponsor
    Back

    Company Information

    Uniguest is a world leader in providing secure engagement technologies, giving our customers the opportunity to connect with their audience via modern and effective digital channels. Through our CMS we deliver a full digital engagement platform, a suite of digital signage, Interactive TV, Casting, workstations, wayfinding, engagement apps, and more. We deliver connected content from anywhere to any audience.

    Company Website

    To learn more, please visit our website - https://uniguest.com/

    Next Sponsor
    Back

    Company Information

    The Epteca Marketplace Ecosystem brings the perfect services and activities directly to your guests and at the right time when they need them.
    Using unique data and smart (AI) algorithms, Epteca accurately anticipates your guest’s needs, enabling you to serve them accordingly – increasing your margins and creating a positive brand relationship – guaranteed!

    Company Website

    To learn more, please visit our website - www.epteca.com

    Next Sponsor
    Back

    Company Information

    Fairmas GmbH, headquartered in Berlin, is a software company specializing in financial planning, revenue monitoring and management reporting solutions specifically for the hospitality industry. Since 2003, the focus has been the user-driven development of innovative, tailor-made software. Currently, more than 11,000 users in over 4,000 hotels worldwide use Fairmas solutions.

    Company Website

    To learn more, please visit our website - http://fairmas.com

    Next Sponsor
    Back

    Company Information

    Option 1: FutureLog designs and develops digital procure-to-pay solutions for hospitality, handling all aspects of procurement, inventory management, invoicing and more. Headquartered in Switzerland, with offices in Böblingen (Stuttgart), Paris, Bangkok, Singapore, Sydney and Dubai, we have 20+ years of experience in digitising and automating P2P processes, ensuring cloud-based accessibility and seamless connectivity.

    Option 2: FutureLog excels with a modern end-to-end P2P solution guiding hotel procurement. Seamless integrations minimize manual work, while the mobile app allows flexible online & offline operations. With global presence and multilingual support, processes are streamlined and trusted supplier relationships are maintained. Time to prioritise an unforgettable experience for your guests!

    Company Website

    To learn more, please visit our website - https://www.futurelog.com/en/?utm_source=IHTF_event&utm_medium=web&utm_campaign=asia2024

    Next Sponsor
    Back

    Company Information

    Cloud based, Hub OS, one of hospitalities most integrated and intuitive hotel-operations systems, supports all aspects of hotel operations, 9 solutions – 1 single platform, from Housekeeping and Maintenance, Guest Experience, Energy and Supplier management, Risk and Compliance, creating collaborative workflows that ultimately drive guest satisfaction.

    Hub OS fully integrates with a hotels PMS, providing real-time data to all operational functions. It’s workflow management and guest engagement technology has kicked off a new era in hospitality software, with its innovative solutions offering a 360 degree approach to service delivery.

    Already a dominant player in the market, operating in over 1500 hotels and +45 countries since launching in 2015, Hub OS has clients across many key industry players, including IHG, Accor, Six Senses, NH Hotels, Hotusa Group, Pestana Hotel Group among many others.

    Company Website

    To learn more, please visit our website - http://www.hubOS.com/

    Next Sponsor
    Back

    Company Information

    World’s most advanced digital menu platform. All-in-one solution which offers Tablet Menu, QR Menu and Online Ordering. My Menu has one primary objective – that is to upsell your food by presenting it in the best way possible. Advanced Campaign Management which focuses on increasing sell out and Marketing Hub which allows SMS and WhatsApp messaging that increases repeat footfall. Direct integration with POS and Payment Gateways increases efficiency. And more importantly, it’s simplistic easy to use interface creates a fluid experience that keeps your guests engaged and ordering more!

    My Menu is trusted by the world’s best brands and currently running in 350+ hotels, 4500+ restaurants across 70+ countries. We are a corporate standard with a few hotel groups such as Accor. Among the well known five star hotels, we are live in, Caesars Palace Hotel, Taj Hotels, Fairmont Dubai & AUH, Sofitel Cairo, Sheraton Batumi Hotel, The Grosvenor House, Marriott Lisbon, Marriott Monaco, Westin, JW Marriott Marquis to name a few. Well known restaurant brands – Nobu, Gordon Ramsay’s Hell’s Kitchen, Hard Rock Cafe, Wagamama, Carluccio’s, Zafran, Max, Nandos, Dennys etc.

    Company Website

    To learn more, please visit our website - www.mydigimenu.com

    Next Sponsor
    Back

    Company Information

    Profile: Unlock the Future of Hospitality with Thynk! Thynk is spearheading a revolution in the hospitality sector through groundbreaking innovation. Our mission? Empower the industry to shatter conventions, transcending traditional boundaries in marketing, pricing, sales, delivery, and invoicing, ultimately crafting bespoke, high-margin experiences. Introducing Thynk, your passport to a seamlessly interconnected hospitality ecosystem. Seamlessly integrating Real-time PMS and POS systems right out of the gate, Thynk eradicates data silos, fostering operational fluidity and excellence. As your gateway to the pinnacle of hospitality CRM prowess, powered by Salesforce, we redefine direct sales, amplify productivity, and unleash unparalleled profit potential—especially for groups and events, where we elevate revenue generation per square foot. Thynk isn’t just innovation; it’s a commitment to propelling your business into the future. So, while we’re Thynking about Tomorrow, rest assured, we’re also Delivering Today—ushering in a new era of hospitality brilliance that you can experience right now.

    Company Website

    To learn more, please visit our website - thynk.cloud

    Next Sponsor
    Back

    Company Information

    Founded in 1996, TP-Link is a global provider of reliable networking devices and accessories, involved in all aspects of everyday life. The company is ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for a consecutive 12 years*, supplying distribution to more than 170 countries and serving billions of people worldwide.

    Company Website

    To learn more, please visit our website - https://www.tp-link.com/ae/

    Next Sponsor
    Back

    Company Information

    Founded in 2018 with a vision to ‘Transform hospitality operations through technology innovations,’ VinHMS has been delivering exceptional solutions for hospitality customers in Southeast Asia. Proven to increase revenue and reduce operating costs while enhancing customer experiences, our products and services are the foundation for hotel innovations.
    Our flagship product, CiHMS, is a comprehensive hotel management solution for hotels of all sizes, used by Vinpearl, Melia, Marriott, Wyndham, Sheraton, and many more. Other products include CiAMS (physical asset management solution), CiTMS (ticketing and management solution for theme parks), and CiTravel (digital transformation solution for small and medium-sized hotels).
    Since April 2024, we have been 100% owned and operated by Vemanti Group (OTCQB: VMNT), a public company in the US OTC market.

    Company Website

    To learn more, please visit our website - www.vinhms.com

    Next Sponsor
    Back

    Company Information

    Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesises data and workflows across a property’s revenue and service centres to elevate guest experiences and increase wallet share per guest across a singular platform. Employees who know more about each guest’s preferences during interactions can deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property.

     

    The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees. This enables self-service, personal choice and payment options for guests; the ability to make better decisions and match service capacity to demand using real-time insights for staff; and scheduling control for both. Core solutions and Experience Enhancers are combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.

     

    Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

    Company Website

    To learn more, please visit our website - http://www.agilysys.com/

    Next Sponsor
    Back

    Company Information

    Founded in 2000, AsiaPay is a premier digital payment services, and technology player that strives to bring advanced, secure, integrated, and cost-effective digital payment processing solutions and services to banks, corporations, and e-Businesses around the world. We cover a suite of international credit cards, debit cards, prepaid cards, net banking, eWallet, QR codes, and cash collection.

    Company Website

    To learn more, please visit our website - www.asiapay.com

    Next Sponsor

      Why attend?

      Driving growth, innovation, and guest experiences through cutting-edge advancements

      Engaging content: Learn from successful case studies, one to one business meetings, innovative networking sessions and social networking functions.

      Market Intelligence: Grasp a deeper understanding of the trends, challenges, and regulations impacting the hotel landscape, including AI, sustainability, ESG, current travel trends and emerging tech.

      High-level networking: Join hoteliers from across APAC as well as a number of hotel technology solution providers. Initiate powerful conversations and discover future potential partnerships that can help transform your business.

      1:1 meetings: Take part in mutually agreed pre-scheduled business meetings to leave you feeling energized and fully equipped for the current and future challenges.

      Explore the complete IHTF Collection:

      WHAT TO EXPECT FOR 2024?

      Join leading hotels in the region to discuss new trends and opportunities and learn the latest innovations and technological developments in hospitality to stay ahead of the game. Find the right solution providers to partner with to accelerate your project timeline and achieve the optimal result.

      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year

      		80%

      Attendees at Director+ level
      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year
      80%

      Attendees at Director+ level

      Testimonials

      IHTF Europe 2024

      Agenda

      • 12 Nov 2024
      • 13 Nov 2024
      Expand All

      Streams

      Stream one

      Stream 1

      8:30 AM

      Chair’s Opening Remarks

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      8:45 AM

      Registration

      9:20 AM

      The Flight of the Condo: An In-Depth Look at the Market Trends and Growth Potential in 2025 and Beyond 

      • How big is the opportunity for the condo Hotel market in the Asia Pacific region? Where are the growth opportunities and what factors are driving this trend? 
      • How can independent developers and operators compete and differentiate themselves in this crowded market? 
      • Tapping into the consumer demand for experiences 

       

      Speakers

      Catherine Chan
      Chief Development Officer, Hotel101 Global

      9:40 AM

      Refreshments & Networking Break

      10 AM

      Business Meeting 7

      10:35 AM

      Business Meeting 8

      11:10 AM

      Business Meeting 9

      11:45 AM

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      • According to GlobalData (Consumer Survey, Q2 2023), 22% of Gen X, 27% of Millennials, and 25% of Gen Z strongly agreeing that their loyalties lie with more sustainable brands- can marketing push their sustainability credentials to show themselves to be a sustainable brand?   
      • Should a brand put emphasis on their technological input on sustainability, or should we focus on steering our guest’s sustainable choices? 
      • How do we bridge the gap between customer satisfaction and our hotel’s environmental mission? 
      • Can marketing techniques be used to promote a guest’s sustainable considerations?  

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Olivier Berrivin
      Vice President – APAC, BWH Hotels
      Chris Legaspi
      Chief Commercial Officer, Archipelago International

      12:15 PM

      Is the Hospitality Industry the New Cyber Battlefield?

      • Deep dive into the tools, techniques, and procedures applied by threat actors to breach hotels
      • Current trends in social engineering techniques
      • Evaluate approaches for detecting and stopping threats

      Speakers

      Jacob Andrews
      Head of Service Delivery, ThreatSpike Labs
      James Irving
      Head of Sales, ThreatSpike Labs
      Sabina Sandia
      Head of Offensive Security, ThreatSpike Labs

      12:35 PM

      Lunch & Networking

      1:30 PM

      Business meeting 10

      2:05 PM

      Business meeting 11

      2:40 PM

      Business meeting 12

      3:10 PM

      Refreshments & Networking Break

      3:45 PM

      Navigating the Brand Landscape: Crafting a Compelling Identity in a Crowded Market  

      • Embracing the rise of new brands through adaptability and resilience  
      • Create strategies for maintaining brand relevance and loyalty 
      • Discuss your brand differentiators- defining the unique essence of your brand and identifying your brand's core values and distinctive attributes  
      • What can you learn from the EMEA and NA market? 

      Speakers

      Anmol Bhojwani
      Head of Development, APAC & ME, Generator and Freehand Hotels

      4:05 PM

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      • How will AR, VR, GenAi and Chatbots enhance the hotel stay of the future? 
      • Deploying new technologies within your current tech stack
      • What trends are here to stay? 
      • Creating a cognitive hotel – sci-fi or reality 

       

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Michael Hui
      Head of Information Technology Pan Pacific Hotels Group
      Benjamin Krieg
      Global Vice President Strategic Accounts, FutureLog
      Rajeeshwaran Moorthy
      TEDx Speaker and Educator

      4:35 PM

      Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

      • Embrace digital innovation for enhanced efficiency, personalised dining, and sustainable success
      • Transform your hotel dining experience through data driven guest experience, authentic cuisines, wellness-focused menus and tailored culinary innovations
      • Consider the impact of sustainable supply chain innovation from farm to fork!

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Manu Gandotra
      Complex Director Food and Beverage, Fairmont Singapore & Swissôtel The Stamford
      Blake Walker
      Senior Director Food & Beverage Operations, South East Asia, Hilton
      Lauri Vainio
      Group Beverage Director, The Mandala Group
      Nitesh Matlani
      Director of Rooms, Six Senses Hotels Resorts Spas

      5:05 PM

      Chair’s Closing Remarks

      7 PM

      Awards & Dinner

      7:30 AM

      Registration

      8:30 AM

      Setting the Scene & Welcome to the Forum

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      8:40 AM

      Panel Discussion: Driving Guest Convenience Through Personalisation

      • Understanding the personalised maturity curve and how it impacts business KPIs 
      • Creating personalised and hyper-personalised experiences through tailored amenities 
      • Customising the check-in and check-out process 
      • Implementing personalised communication channels to keep guests engaged and informed 
      • Tailoring the room environment to individual preferences 
      • Ensuring personalised customer service throughout the stay 
      • How can hotels measure the success of their personalised guest experience programs? 
      • Personlisation Vs privacy 

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Carl Wee
      Vice President, Technical Services, Wyndham Hotels & Resorts
      Todd Williams
      General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts
      Gabor Toth
      Business Development International, At-Visions
      Dennis Long
      Dennis Long Vice President, Digital Experience, The Ascott Limited
      Martin Bookallil
      Founder and Principal, Bookallil Advisory

      9:10 AM

      Investigating the Market Trends in Digital Transformation in the Asian Hotel Industry 

      • Personalisation and AI: the potential to be transformative for data-driven marketing activity 
      • The evolution of hybrid IT management optimisation 
      • A snapshot of the regulatory trends to be aware of in data protection and privacy 
      • Value chain analysis 

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      9:40 AM

      Refreshments & Networking Break

      10:10 AM

      Business Meeting 1

      10:45 AM

      Business Meeting 2

      11:20 AM

      Business Meeting 3

      11:50 AM

      The Art of Storytelling in Hospitality Marketing: Leveraging Technology to Craft Unique Narratives 

      • Reinventing and elevating the guest experience to ensure a memorable presence in a crowded marketplace 
      • Is AI and Machine Learning capable of creating emotional connections? 
      • Case studies of narrative excellence – how does this affect your brand identity? 
      • Digital storytelling and multisensory experiences to build engagement and anticipation 
      • Tailored tales for every guest – is there a blueprint for creative storytelling? 
      • Data-driven insights & measuring success beyond metrics 

      Speakers

      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts

      12:10 PM

      Bridging the Gap Between Compliance and Effective IT Security in Hospitality

      • Examine how compliance standards have evolved since 2015 and what that means for hospitality.
      • Understand why many hotels still rely on outdated IT systems despite growing security risks.
      • Explore the disconnect between investing in audits and achieving true security protection.
      • Learn how the solution offers a practical approach to efficiently meeting compliance and security needs.

       

      Speakers

      Rich Stakounis
      CEO, Six Stars Global

      12:40 PM

      Lunch & Networking

      1:40 PM

      Business Meeting 4

      2:15 PM

      Business Meeting 5

      2:50 PM

      Business Meeting 6

      3:20 PM

      Refreshments & Networking Break

      4 PM

      Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      • How does your hotel’s USP directly impact your performance in occupancy rates, customer satisfaction and market share? 
      • Using digital channels to communicate your USP effectively 
      • Building a market resilience plan: Technology as an enabled to adapt your USP to current trends
      • Analyse how technology has impacted the efficacy of USPs 
      • Embracing the concept of developing a USP for a minimum viable audience 

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Anmol Bhojwani
      Head of Development, APAC & ME, Generator and Freehand Hotels
      Tony Marshall
      Vice President & Managing Director, Agilysys

      4:30 PM

      Ancillaries – A US$240B Opportunity for the Hotel Industry or an Elusive Dream?

      • Travelers, ancillaries, and hotdogs: What can hotels learn from the airlines and one of the world's leading lifestyle brands?
      • Harnessing big-data and actionable insights to personalize ancillary offerings making it relevant for guests – what role AI plays?

      Speakers

      Bojan Jokic
      Co-Founder and CEO, Epteca

      4:50 PM

      Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services

      Mr. Toh will explore how ANTlabs is enhancing the hospitality industry through innovative digital solutions. With over 20 years of R&D expertise, ANTlabs provides hotels and large venues with tools to improve guest experiences and generate new revenue streams. He will introduce the ANTlabs Hospitality Pyramid, highlighting the role of secure, high-speed connectivity and personalized in-room entertainment. Attendees will learn how these technologies can help hoteliers meet evolving guest expectations while optimizing operational efficiency and profitability.

      Speakers

      Toh Teck Kang
      Chief Product Officer, ANTlabs Pte Ltd

      5 PM

      Chair’s Closing Remarks

      Six Star Global Drinks Reception

      Speakers

      Select a speaker to learn more

      Back
      Ted Horner
      Owner E Horner & Associates

      Session Details:

      Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

      Session Details:

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      2024-11-13, 4:05 PM

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      Session Details:

      Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

      2024-11-13, 4:35 PM

      View In Agenda
      Next speaker
      Back
      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

      Session Details:

      Investigating the Market Trends in Digital Transformation in the Asian Hotel Industry 

      2024-11-12, 9:10 AM

      Session Details:

      Chair’s Opening Remarks

      2024-11-13, 8:30 AM

      Session Details:

      Setting the Scene & Welcome to the Forum

      2024-11-12, 8:30 AM

      View In Agenda
      Next speaker
      Back
      Khang NGUYEN TRIEU
      Group Chief Technology Architect, Accor

      20+ years of tech leadership in digital native companies and more traditional companies going for deep digital transformation. Strong advocate of “Management 3.0 | Agile Leadership Practices” and of "Tech for Good". My main leadership values: Transparency, Collaboration, Efficiency, Inclusion, Iteration.

      What makes me wake up in a good mood every day is to lead Product and Tech / IT teams to:
      - Ideate, Design, Build, Operate products and platforms at scale with a positive impact for the company, the society and the planet
      - Architect and turn tech organizations & people into a strategic and high performing contributor to the company,
      - Execute the digital | agile | devsecops agendas and transformation from C-level to operational level,
      - Re-invent themselves by fostering a startup and "intrapreneurial management" mindset.

      I also enjoy advising startups which need to scale up in their tech management practices.

      Next speaker
      Back
      Chris Legaspi
      Chief Commercial Officer, Archipelago International

      As the Chief Commercial Officer at Archipelago International, Chris Legaspi brings over
      25 years of experience in the hospitality industry. He is a seasoned and passionate
      leader dedicated to delivering exceptional results and creating memorable experiences
      for guests. Chris oversees the strategic and operational aspects of the Sales, Marketing,
      E-commerce, Distribution, and Connectivity divisions, ensuring alignment with the
      company's vision, values, and goals. He is also responsible for cultivating and
      maintaining relationships with international partners, and expanding the global network
      and influence.
      Chris brings diverse perspectives and experiences to the team, having worked in
      various roles and regions across the industry, from hotels to online travel agencies.
      Driven by innovation, collaboration, and customer satisfaction, he constantly seeks new
      opportunities to grow and improve the business.
      In his current role, Chris leverages his expertise in revenue management and
      hospitality to navigate dynamic and challenging market conditions, especially during the
      COVID-19 pandemic. He has successfully shifted sales towards digital channels and
      created targeted campaigns to attract and retain customers. Additionally, he has
      implemented data-driven forecasting and pricing strategies to optimize revenue and
      profitability, adapting to fluctuating demand and supply.
      Chris works closely with internal teams and international partners to ensure alignment
      and resilience, enabling the company to sustain operations and uphold the brand's
      values. He has facilitated the adoption of new technologies and platforms to enhance
      online presence and connectivity. Proud of his team's achievements and impact, Chris
      looks forward to continuing the journey of excellence and innovation.
      Chris is deeply committed to staff development and mentorship, fostering a culture of
      continuous learning and professional growth. He actively supports talent development
      programs, encourages innovative thinking, and provides guidance to emerging leaders
      within the company. His leadership style emphasizes empowerment, collaboration, and
      open communication, creating a supportive and dynamic work environment.
      In addition to his role at Archipelago International, Chris frequently speaks at industry
      conferences and contributes to thought leadership in hospitality management. His
      insights on market trends, customer behavior, and digital transformation are highly
      valued by peers and industry professionals alike

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

      View In Agenda
      Next speaker
      Back
      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts

      ‘Award-Winning Marketing professional and Industry Panelist with B2C and DTC experience delivering through-the-line digital marketing campaigns that maximise sales and promotes tourism across a portfolio of luxury resorts in the Maldives.’

      Experienced Director of Digital Technology & Marketing delivering the end-to-end integration of digital technology solutions into hotel workflows while launching digital campaigns to drive engagement for hotels and resorts. Collaborates to understand tourism priorities while taking ownership in delivering consistency within brand strategies across all deliverable touchpoints. Skilfully balances the demands of teams and creative standards while leading client meetings, writing and managing scopes and promoting new businesses. Continuously improves ways of working to align with campaign objectives by managing timelines and budgets while delivering end-to-end project accountability.

      Session Details:

      The Art of Storytelling in Hospitality Marketing: Leveraging Technology to Craft Unique Narratives 

      2024-11-12, 11:50 AM

      View In Agenda
      Next speaker
      Back
      Olivier Berrivin
      Vice President – APAC, BWH Hotels

      Session Details:

      Panel Discussion: Why is Sustainability Crucial to Success in Hospitality? 

      2024-11-13, 11:45 AM

      View In Agenda
      Next speaker
      Back
      Carl Wee
      Vice President, Technical Services, Wyndham Hotels & Resorts

      Carl Wee is Vice President, Technical Services, APAC for Wyndham Hotels & Resorts, and leads the technical services and design management functions for the region. He had previously served as Wyndham’s Senior Director, Design, Planning & Construction, Greater China.

      Carl heads a diverse integrated Technical Services team across APAC which comprises of 2 subregions: Greater China as well as South-East Asia & Pacific Rim. He is responsible for a development pipeline of more than 450 properties in APAC across 20 brands and tiers, including both Franchised and Managed properties. Under his leadership, his team has successfully opened more than 300 hotels in the last 4 years. In addition, he also develops regional design strategies for respective brands to keep them competitive within the APAC market.

      Carl has more than 20 years of experience in design and project management, as well as acquisition and divestments of various asset types. His past portfolio in renowned international real estate and hospitality companies included global projects in Europe, Middle East, Asia, and Australia; spanning Hospitality, Residential, Commercial, Industrial and Retail projects.

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      View In Agenda
      Next speaker
      Back
      Anmol Bhojwani
      Head of Development, APAC & ME, Generator and Freehand Hotels

      Anmol is currently the Head of Development, Asia Pacific & Middle East for Generator – voted one of the top 50 Most Innovative Global Companies by Fast Company. Anmol’s appointment follows a record-breaking year for the business and movements to consolidate its presence in key markets across Europe and the United States. Given the growing interest and the success of the unique hybrid accommodation model, Anmol has been tasked with spearheading the expansion of Generator’s business into key destinations across the APAC & Middle East regions under its two hybrid-hotel brands Generator & Freehand Hotels.

      Generator and Freehand Hotels are a collection of lifestyle and design-led boutique hotels, offering a broad spectrum of accommodation ranging from shared dormitories to private rooms and luxurious penthouse suites. Complemented by a plethora of award-winning food and beverage outlets, including poolside rooftop bars, eclectic restaurants, and lively clubs, each property delivers unforgettable experiences for guests while concurrently maximizing profitability.

      With a significant footprint in the most trending European and North American destinations, Generator and Freehand Hotels are now poised for expansion and currently exploring opportunities in key tourism hubs across the Middle East and Asia Pacific, with a diversified approach that includes real estate acquisitions, leases, and management agreements tailored to individual assets or comprehensive portfolios.

      Before joining Generator, Anmol held key Development appointments including leading and implementing development strategies as Vice President of Development, Asia Pacific and Middle East at Standard International’s Bangkok-based office. Anmol also oversaw development initiatives at Singapore-based Park Hotel Group and the global Jumeirah Group's Asia Business Unit, managing large property portfolios and expansion - covering various segments including Luxury, Lifestyle and Upscale across the regions.

      Session Details:

      Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

      Session Details:

      Navigating the Brand Landscape: Crafting a Compelling Identity in a Crowded Market  

      2024-11-13, 3:45 PM

      View In Agenda
      Next speaker
      Back
      Catherine Chan
      Chief Development Officer, Hotel101 Global

      With over 20 years of experience in the real estate and branded residence sector, Catherine Chan is the Chief Development Officer at Hotel101 Global, a worldwide hotel operator and subsidiary of DoubleDragon Corporation. In this role, she leverages her expertise in new business development, market research, and strategy to drive global sales expansion and project development through franchises and partnerships.

      Prior to joining Hotel101 Global, Catherine held several senior positions at Accor, the world's leading hospitality group. She was the VP, Accor One Living and Global Brand Advisory Lead, heading up Accor's mixed-use business and solidifying its leadership position as the #2 operator of branded residences worldwide. She also served as the Global Director of Residential Marketing, where she created and executed marketing strategies for Accor's residential portfolio across 25 countries. Catherine has a proven track record of delivering results and value for her clients, partners, and stakeholders in the highly competitive and dynamic real estate industry.

      Session Details:

      The Flight of the Condo: An In-Depth Look at the Market Trends and Growth Potential in 2025 and Beyond 

      2024-11-13, 9:20 AM

      View In Agenda
      Next speaker
      Back
      Todd Williams
      General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts

      Accomplished international hotelier in the luxury 5-star hotel and resort industry. Developed multicultural hotel experience, having lived and worked throughout Europe and Asia Pacific for the past 2 decades.

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      View In Agenda
      Next speaker
      Back
      Benjamin Krieg
      Global Vice President Strategic Accounts, FutureLog

      Benjamin, as the Global Vice President Strategic Accounts, supports the strategic direction and growth of customer portfolios, placing a strong emphasis on nurturing growth opportunities within Global and Regional Strategic Partnerships. His approach focuses on seamlessly integrating client needs with FutureLog’s innovative solutions, aiming to achieve impactful results and build lasting relationships Having established FutureLog’s Sydney-based entity in 2021, FutureLog Oceania has already experienced rapid expansion under his stewardship. Oceania’s expansion is in keeping with the organisation’s global growth trajectory, doubling its global headcount within the last 18 months. Passionate about the efficiencies that technology can bring to the hospitality industry, Benjamin’s background has afforded him the opportunity to view e-procurement from multiple perspectives. A seasoned hospitality executive, Benjamin has over 20 years of experience in Asia Pacific Prior to joining FutureLog, he held senior roles dual roles as Cluster General Manager for two Bangkok downtown hotels and Area General Manager for Accor Thailand, a portfolio of 12 hotels

      Session Details:

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      2024-11-13, 4:05 PM

      View In Agenda
      Next speaker
      Back
      Gabor Toth
      Business Development International, At-Visions

      Gabor Toth is an accomplished hospitality professional with extensive experience in prestigious hotels, including roles as Front Office Manager and Director of Rooms. He holds a degree in Tourism and Hotel Management from Budapest Business School and is currently pursuing Jurist Doctor studies at Eötvös Loránd University Faculty of Law. Since 2019, Gabor has been working in Business Development International at at-visions and is currently the Vice President for South East Asia and a leading expert for the Mobile App.

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      View In Agenda
      Next speaker
      Back
      Tony Marshall
      Vice President & Managing Director, Agilysys

      Tony Marshall serves as the Vice President & Managing Director for Agilysys, where he provides strategic leadership and oversees diverse business functions to drive success in the Asia-Pacific region. With over 25 years of experience in the hospitality and travel industries, Tony has held pivotal roles including Head of Asia Pacific at WHL, General Manager of Travel at The Entertainer, Vice President of Global Sales at Peakwork AG, and Head of Asia Pacific at Orbitz. His leadership at Orbitz and Tourico Holidays significantly boosted regional sales and strategic growth. Tony's expertise lies in enterprise technology sales, strategic partnerships, and business strategy. His extensive industry experience and strategic vision continue to drive growth and innovation at Agilysys, ensuring success for clients and partners across the Asia-Pacific region.

      Session Details:

      Fireside Chat: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

      View In Agenda
      Next speaker
      Back
      Rajeeshwaran Moorthy
      TEDx Speaker and Educator

      Rajeeshwaran Moorthy is a distinguished TEDx speaker who recently captivated audiences with his insightful talk on the space economy and its alignment with global sustainable development goals. As an accomplished finance and strategy professional, Rajeeshwaran brings a wealth of experience in academia and corporate leadership, particularly in the realm of emerging technologies like AI. His expertise in quantifying mega trends and helping organizations navigate uncertainty has made him a sought-after thought leader in strategic planning and technology implementation across EMEA and APAC.

      In his role as an Adjunct Professor at Hult International Business School, Rajeeshwaran imparts cutting-edge knowledge in fintech, nurturing the next generation of leaders in finance and strategy. His academic contributions are truly global, having taught finance and business modules in diverse countries since 2015. Rajeeshwaran’s dedication to continuous learning is exemplified by his proud status as an alumnus of Oxford University’s prestigious executive strategy program.

      Beyond his professional and academic endeavors, Rajeeshwaran is an active speaker at renowned business schools and industry events, including ESCP Business School, East Carolina University, and Disrupt London 20.0. He also runs his own podcast, "Talks with Raj," where he engages with industry thought leaders on a myriad of topics, enriching the conversation on key issues in today’s business landscape. Currently pursuing an MA in Law at the University of Law, Rajeeshwaran continues to expand his interdisciplinary expertise, ensuring his contributions remain at the forefront of innovation and strategy.

      .

      Session Details:

      Panel Discussion: What’s Instore for the Hotel Technology of the Future? 

      2024-11-13, 4:05 PM

      View In Agenda
      Next speaker
      Back
      Dennis Long
      Dennis Long Vice President, Digital Experience, The Ascott Limited

      As Vice President of Digital Experience at The Ascott Limited (Ascott), Dennis plays a pivotal role in shaping and optimising the company’s digital ecosystem to amplify brand awareness and drive revenue through direct channels. He spearheads the development and enhancement of Ascott’s MarTech stack for marketing automation, ensuring that the global hospitality company with over 950 properties in more than 40 countries remains at the forefront of digital innovation.

      Dennis brings to Ascott a wealth of technological and business expertise, honed during his tenures at Accenture, Bank of America, and CapitaLand, and through his entrepreneurial venture. This distinctive blend of skills has empowered him to successfully execute many large-scale projects and greatly contribute to business profitability. Under his leadership, Ascott has successfully implemented app strategies that have significantly fuelled user acquisition and revenue growth.

      Dennis is particularly passionate about harnessing emerging trends to revolutionise the hospitality industry and envisions a future where personalisation becomes intuitive and seamless, elevating the guest experience to unprecedented heights.

       

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      View In Agenda
      Next speaker
      Back
      Martin Bookallil
      Founder and Principal, Bookallil Advisory

      Martin is a prominent leader in hospitality technology with extensive expertise across strategy, operations, digital solutions, business partnerships, program management, infrastructure, cybersecurity, and application development.

      His career highlights include technology roles at InterContinental, Four Seasons, Radisson, and most recently Marriott International where he spent the last 26 years leading the discipline for Asia Pacific including oversight of the successful integration of Starwood Hotels & Resorts and The Ritz-Carlton.

      Recently, he founded Bookallil Advisory, a consulting firm based in Hong Kong, offering technology advisory services to the hospitality sector.

       

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      View In Agenda
      Next speaker
      Back
      Manu Gandotra
      Complex Director Food and Beverage, Fairmont Singapore & Swissôtel The Stamford

      An efficient and result oriented managment professional responsible for enhanced performance of the restaurant,while maintaining high standards of food and beverage service.With experience of more than 13 years in reputed 5 star hotels in SINGAPORE and INDIA working towards the overall growth and development of the assigned organisation sector.
      Manu is specialised in working with Michelin star and celebrity chef to name a few Gordon Ramsay, Nancy silverton, Jiggs Kalra and have set up the most iconic restaurant globally for the Brand’s.

      Session Details:

      Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

      2024-11-13, 4:35 PM

      View In Agenda
      Next speaker
      Back
      Blake Walker
      Senior Director Food & Beverage Operations, South East Asia, Hilton

      With over 20 years of global hospitality experience, I am a seasoned operator and leader in food and beverage design, operations, and development. I currently lead IHG Hotels & Resorts' F+B design, facility planning, and pre-opening support for both renovations and pipeline hotels across South East Asia and Korea, Japan, Australasia, and Pacific regions, with a primary focus on luxury and lifestyle projects.

      I have a proven track record of driving innovation, strategic business decisions, and operational excellence to achieve brand-defining F+B venues and results. I have extensive hands-on knowledge of P&L management, restaurant and bar development, concept and planning, and guest satisfaction. I am also WSET certified and a competition judge for the Singapore World Spirits Competition. I am passionate about the industry, ambitious, and hard-working. I pride myself on developing strong and effective working relationships to empower teams and create a people-first culture.

      Session Details:

      Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

      2024-11-13, 4:35 PM

      View In Agenda
      Next speaker
      Back
      Lauri Vainio
      Group Beverage Director, The Mandala Group

      As a passionate and results-driven leader in the hospitality industry, I have over 18 years of international experience in Michelin-starred restaurants, luxury five-star hotels, and leading hospitality groups. My track record of success includes developing new Food and Beverage concepts, leading new openings, optimizing restaurant operations, and driving sales to achieve world-class service and exceptional guest experiences.

      I am deeply committed to empowering my peers and developing teams to achieve their full potential, while also driving business growth and delivering unparalleled levels of service. My inspirational leadership style and ability to transfer skills efficiently have allowed me to excel in multicultural environments and exceed expectations in highly competitive markets.

      With a focus on development and growth, I am passionate about leading teams that are dedicated to delivering luxury experiences that leave a lasting impression on guests. Whether optimizing operations or building new concepts from scratch, my goal is always to exceed expectations and set new standards for excellence in the hospitality industry.

      Session Details:

      Panel Discussion: The Digital Kitchen – Is F&B be the Next Point of Focus for Technological Innovation?

      2024-11-13, 4:35 PM

      View In Agenda
      Next speaker
      Back
      Bojan Jokic
      Co-Founder and CEO, Epteca

      Business innovator bringing ‘first mover’ tech-driven solutions for leading travel companies since 1997, including a European first B2B e-commerce solution.
      Bojan is co-founder at Epteca, an emerging technology company bringing unique 'smart selling and personalization' capabilities to airlines, hotels, and premium brands worldwide, resulting in new revenue streams and enhanced guest experience.

      Session Details:

      Ancillaries – A US$240B Opportunity for the Hotel Industry or an Elusive Dream?

      2024-11-12, 4:30 PM

      View In Agenda
      Next speaker
      Back
      Toh Teck Kang
      Chief Product Officer, ANTlabs Pte Ltd

      Mr. Toh Teck Kang is the Chief Product Officer of ANTlabs, a Singapore-based technology provider and leading innovator in hospitality network solutions. With over 20 years of experience, Mr. Toh has been instrumental in developing cutting-edge technologies that enhance the guest experience, from seamless high-speed internet connectivity to innovative guest-centric solutions like the SG 5 Gateway for secure and efficient network management in hotels and resorts worldwide.

      In his role, Mr. Toh leads the strategic direction of ANTlabs' hospitality product line, ensuring that solutions such as the SG 5 Gateway, known for its scalability and security, and the ASP Cloud, a cloud-based management platform for effortless network administration, meet the evolving needs of modern hospitality businesses. Under his guidance, ANTlabs has also introduced ANTlabsEzCast, a seamless TV casting solution that enhances in-room entertainment and allows hoteliers to offer personalized, value-added experiences to their guests.

      Mr. Toh’s deep understanding of industry trends and customer needs ensures ANTlabs continues to deliver solutions that not only enhance guest satisfaction but also empower hotels to achieve rapid ROI while delivering exceptional digital experiences. His forward-thinking approach has made ANTlabs a trusted partner for hospitality leaders seeking innovative ways to elevate guest experiences and operational efficiency.

      Session Details:

      Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services

      2024-11-12, 4:50 PM

      View In Agenda
      Next speaker
      Back
      Jacob Andrews
      Head of Service Delivery, ThreatSpike Labs

      Jacob manages the onboarding process, customer support, and overall satisfaction of ThreatSpike's Blue & Red service. Exceeding expectations is crucial not only to our success but, more
      importantly, to our customers'.

      Session Details:

      Is the Hospitality Industry the New Cyber Battlefield?

      2024-11-13, 12:15 PM

      View In Agenda
      Next speaker
      Back
      James Irving
      Head of Sales, ThreatSpike Labs

      Session Details:

      Is the Hospitality Industry the New Cyber Battlefield?

      2024-11-13, 12:15 PM

      View In Agenda
      Next speaker
      Back
      Sabina Sandia
      Head of Offensive Security, ThreatSpike Labs

      Session Details:

      Is the Hospitality Industry the New Cyber Battlefield?

      2024-11-13, 12:15 PM

      View In Agenda
      Next speaker
      Back
      Rich Stakounis
      CEO, Six Stars Global

      Session Details:

      Bridging the Gap Between Compliance and Effective IT Security in Hospitality

      2024-11-12, 12:10 PM

      View In Agenda
      Next speaker
      Back
      Naresh Kumar
      Assistant Director of Banquet, The St. Regis Singapore
      Next speaker

      Plan Your Visit

      Pan Pacific Singapore

      7 Raffles Boulevard, Marina Square Singapore

      Book Your Stay

      Registration and collecting your badge

      1. Before you arrive, you will receive an email from Event X, this is your personalised QR code, keep this email safe. You will need it on-site at registration to print your badge and attend the event.

      2. Upon arrival to the venue, head to the Pacific Ballroom floor for event registration.

      3. Have the email with your QR code ready, our hosts will scan your code and print your badge.

      4. Receive your badge and enjoy the event!

      Sponsors

      Select a sponsor to learn more

      HEADLINE AND DRINKS RECEPTION SPONSOR

      COFFEE SPONSOR

      PLATINUM SPONSORS

      GOLD SPONSORS

      SILVER SPONSORS

      CO-PARTNERS

      Exhibitors

      NETWORKING PARTNERS

      Awards

      International Hotel Technology Asia Awards - Winners Announced!

      Congratulations to all the winners of the inaugural Hotel Technology Awards Asia 2024.

      The winners were announced at the Awards Ceremony Gala Dinner on the 13th November, on the last day of the conference at the Pan Pacific Singapore.

       

      2024 Winners

      Best use of Hotel Integrated Technology Award

      Vinpearl & VinHMS

      Digital Marketing Campaign Initiative of the Year

      Millennium Hotels & Resorts & Amadeus – M Social Hotel Phuket

      Guest Facing Tech of the Year

      Radisson Hotel Group

      Tech in F&B Production Award

      Mövenpick Hotel Sukhumvit 15 Bangkok

      Hotel App of the Year

      Radisson Hotel Group

      Sustainability Initiative of the Year

      Fairmont Singapore & Swissôtel The Stamford, Singapore

      Judges

      Ted Horner
      Owner E Horner & Associates
      Nicholas Wyatt
      Head of R&A
      Travel & Tourism GlobalData
      Mohamed Dabo
      Editor Hotel Management Network
      Chris Legaspi
      Chief Commercial Officer
      Archipelago International
      Willie Lau
      Vice President
      Banyan Group
      Blake Walker
      Hilton
      Balthazar Pellissier
      Como Lifestyle

      Event App

      We are pleased to introduce an exciting new addition tailored to elevate your event experience at this year’s International Hotel Technology Forum Asia. Stay up to date with all the event details, view your meeting schedule, check out the agenda, and connect with industry peers via our event app, powered by Brella.

      Bringing you a powerful and relevant networking experience

      Fill your day with informative discussions and relevant 1:1 meetings with industry professionals. View the programme, book to visit a booth and connect with the best in the hotel industry.Your 1-1 meeting Schedule for the event day will be found within Brella, be sure to log in and be ready for an incredible experience at IHTF Asia 2024 – here are 3 easy steps to get started.

      Step 1: Download the event app and create your profile

      Download the official Brella app from the app/android store.You will have received an email from Brella, this email features your unique log in information. Using the downloaded app, log in and select your featured event ‘International Hotel technology forum Asia 2024’.

      Create your profile, adding in a bio, headshot and agenda interests. Use the app to successfully complete your event goals and ensure you are making the most out of IHTF Asia 2024!

      Step 2: Your 1-1 Meeting schedule

      Once you complete your profile, you’ll see your pre-booked 1-1 meetings in your schedule, these have been selected as per your wish lists. If you do not have 1-1 meetings included in your event experience package, you can simply skip straight to saving down the sessions you wish to attend and connecting with our amazing sponsors, book to visit them at their booth using the chat function.

      Step 3: Show up on the event day for amazing content and relevant 1:1 meetings!

      Note your schedule and prepare yourself for the best on-site experience at the International Hotel Technology Forum Asia 2024.

      EVENT APP

      App Store link: https://apps.apple.com/ch/app/brella-io/id1178449878
      Google Play link: https://play.google.com/store/apps/details?id=com.brella

      Media Centre

      Hotel Management Network

      Become A Media Partner

      Enquiry

      Contact Us

      SPONSORSHIP ENQUIRIES

      Herdip Kaur

      Forum Director

      +44 207866 9436

      SPEAKING ENQUIRIES

      Nina Beddoe

      Conference Producer

      020 4540 7650

      MARKETING ENQUIRIES

      Madelayne Goodall

      Marketing Manager

      SPONSORSHIP ENQUIRIES

      To enquire about sponsorship opportunities for the conference, please contact:

      Herdip Kaur

      Forum Director


      +44 207866 9436

      SPEAKING ENQUIRIES

      To enquire about speaking opportunities for the conference, please contact:

      Nina Beddoe

      Conference Producer


      020 4540 7650