International Hotel Technology Forum Middle East & North Africa 2025 (IHTFMENA)

Introducing IHTFME: the latest addition in the IHTF series. Discover the latest end-to-end solutions to enhance guest experience, increase revenue and improve operational efficiency.

11 - 12

February

2025
  • JW Marriott Marina, Dubai
  • Complimentary
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Noni Anand​

Co-founder & Designer, LEVA Hotels

Noni stands at the helm as the co-founder of LEVA. Her design journey has been enriched by the vibrant cultures, colors, and architecture she has encountered in her travels across Asia, North America, and the Middle East. These global experiences have significantly influenced her unique design style.

As a meticulous designer with a discerning eye for detail, Noni brings a revitalizing perspective to interior design. Her objective is to curate spaces that not only reflect personalization but also exude a profound sense of comfort, elevation, and inspiration for each client. This commitment to crafting atmospheres that deeply resonate with individuals is palpable in every facet of her work.

In her capacity as co-founder, Noni has been instrumental in defining the visual identity of LEVA Hotels. From the meticulous nuances of branding to the immersive realms of interior design, she has served as the driving creative force, shaping the distinctive aesthetic that characterizes LEVA today.

One of the standout accomplishments in Noni's compelling portfolio is the swift transformation of Mazaya within an impressive 62 days, metamorphosing it into a lifestyle-oriented 4-star hotel. This achievement stands as a testament to her visionary approach, operational efficiency, and unwavering dedication to delivering unparalleled hospitality experiences.

Beyond aesthetics, Noni's design philosophy is rooted in crafting environments that tell stories and evoke emotions. Fueled by her passion for excellence, she continues to redefine the landscape of interior design within the hospitality industry.

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JS Anand​

Founder & CEO, Leva Hotels

JS Anand, a distinguished figure in the hospitality industry with over two decades of experience, epitomizes the essence of effective leadership and innovation. Graduating with a diploma in hotel management, he honed his managerial acumen through progressive roles within esteemed hospitality organizations. 

His trailblazing career is punctuated by a series of remarkable achievements. Shortlisted for the prestigious Lifetime Achievement Awards 2023 by Hotel and Catering News M.E and Leading Hospitality Group, Anand's leadership prowess was further acknowledged when he was recognized as one of Dubai’s Most Powerful Leaders by Arabian Business. Notably, his influence extended beyond regional borders, earning him a place among Forbes Top 100 Hospitality leaders in 2023 and 2024. 

Anand's impact on the industry was solidified through his inclusion in various esteemed lists such as the Power 50 - Most Influential Leaders by Hotelier Middle East in 2023 and 2024, and the Executive Power list 2023: The Most Influential Hotel Leaders in the Middle East. His innovative approach also earned him recognition as one of the Most Innovative Business Leaders Inspiring the World 2022 by The Excelligent 

Magazine and as one of the Most Influential Entrepreneurs from Dubai To Watch in 2022 By The Gulf Entrepreneur Magazine. 

Driven by a people-centric and future-focused vision, Anand aims to revolutionize the hospitality landscape by prioritizing employee well-being and satisfaction, fostering an unparalleled service culture, and championing humanitarian causes globally. 

Central to his mission is the cultivation of enduring connections, instrumental in propelling LEVA's expansion across the MENA region and Europe. Anand's leadership is characterized by a hands-on management style and an unwavering commitment to the core values of integrity, transparency, and accountability. 

Committed to excellence, Anand envisions LEVA as a premier provider of lifestyle hotels, dedicated to clarity, transparency, and unwavering fulfillment of promises to clients and stakeholders. Through his visionary leadership, Anand continues to shape the future of hospitality, setting new standards of excellence and innovation in the industry. 

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Imran Changezi​

Executive Director Hospitality Development, Diriyah Company

Imran is a seasoned hospitality professional operator who has worked in Sales & Marketing, Revenue Management and Rooms Operations, subsequently rising through General Management & leadership positions in a number of international luxury hotel brands across 5 different continents covering UAE, UK, USA, Azerbaijan, Egypt, Australia, and Zambia. In his hospitality career spanning over 30 years, Imran spent 16 years with Jumeirah Hotels & Resorts where he led Sales & Marketing functions at property, cluster & at corporate level before growing in operational and executive management roles at iconic hotels such as Jumeirah Beach Hotel, Jumeirah Emirates Towers and Burj Al Arab. Imran then continued to build upon his professional credentials further by working in leadership roles with the Four Seasons, Accor, Anantara and The Aga Khan Foundation. Imran joined Diriyah Gate Company Ltd. (DGCL) in 2020 to manage its business development function for the hospitality assets. He has since then enjoyed consistent growth & recognition whilst contributing to the organization’s hospitality asset development strategy, positioning, selection of hotel & branded residence operators and leading Hotel Management Agreement (HMA) negotiations. Earlier in 2023, Imran was given additional responsibilities and appointed as ‘Centre of Expertise’ for Hospitality Asset Class within DGCL. He currently leads the Hospitality Development practice as its Executive Director and is responsible for strategic guidance and leadership across a diverse portfolio of 40 hotels & resorts currently under development across 5 masterplans. Imran holds an MBA degree from the prestigious London Business School, UK and earned his General Managers Program (GMP) certification Cornell University, USA. 

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Turab Saleem​

Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

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    Featured Sponsors

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    Company Information

    Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesises data and workflows across a property’s revenue and service centres to elevate guest experiences and increase wallet share per guest across a singular platform. Employees who know more about each guest’s preferences during interactions can deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property.

     

    The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees. This enables self-service, personal choice and payment options for guests; the ability to make better decisions and match service capacity to demand using real-time insights for staff; and scheduling control for both. Core solutions and Experience Enhancers are combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.

     

    Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

    Company Website

    To learn more, please visit our website - http://www.agilysys.com/

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    BeSafe Group is revolutionising the insurtech industry through BeSafe Rate, the prepaid rate with embedded insurance, born to fight the pressing issue of booking cancellations and intermediation from OTAs.

    Its innovative insurance solutions are tailored specifically for hotels, resorts, tour operators, and travel agencies. One of the key strengths of BeSafe Rate is offering tailored insurance packages for each country and accommodation, including a variation for summer, winter, and business travels, and a dedicated Customer Care that supports clients and their guests throughout the whole experience.

    BeSafe Group recently launched its AI-powered claim platform management “Refund & Go”, able to refund insured travellers within 7 working days, offering not only financial security to hospitality and operators, but also instilling confidence in their guests, knowing their trip is protected.

    With a strong record of insuring over 250,000 global travellers and a vast network of 1,600+ affiliated travel and hospitality partners, along with 50+ tech partners, BeSafe Group has become a trusted and reliable provider in the insurtech industry.

    Company Website

    To learn more, please visit our website - https://besafesuite.com/en

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    Company Information

    Everguest stands at the forefront of hospitality innovation, blending advanced AI technology with expert management for hotels and restaurants. As a pioneering hospitality management and tech company, we offer a unique synergy of AI-driven solutions and services. Our approach is centred around the three crucial factors influencing guests’ accommodation choices: guest reviews, price, and appearance. By focusing holistically on these aspects, we empower our partners with rapid revenue growth, stellar online reputation, and enhanced guest-centric operations. Our flagship product, Everguest Intelligence, sets new industry benchmarks with its cutting-edge machine learning and data analytics capabilities, making AI integration seamless for any hospitality business, regardless of its tech experience. For leaders who aspire to excel with AI, Everguest Intelligence is indispensable, uniquely advancing guest experiences and decision-making capabilities. Due to high demand, access is found exclusively through our waitlist.

    Company Website

    To learn more, please visit our website - https://everguest.com/waitlist/

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    Integrated digital guest journey (up-to 95% self-check-in/out rate with a 9.0 guest satisfaction score) via mobile web app, ONE intuitive employee solution (trained in 4 h.). Holistic guest profiles that are generated in an automated way to steer the business in an efficient way & to generate revenue

    Company Website

    To learn more, please visit our website - www.likemagic.tech

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    Introducing Omniboost: Your Premier Partner in Hospitality Innovation. As pioneers in the field, Omniboost boldly navigates uncharted territories, empowering businesses to assert control over their data and excel in decision-making and unrivaled compliance excellence. With a commitment to revolutionizing the hospitality industry, Omniboost delivers cutting-edge solutions tailored for hotels and restaurants.

    Through relentless innovation, Omniboost disrupts conventional practices, automating synchronization across hospitality platforms and establishing new benchmarks for efficiency and precision in financial management and operations. With its unparalleled Data Unification Platform, Omniboost seamlessly integrates Point of Sale (POS), Property Management System (PMS), Accounting data, and more, providing unparalleled insights and control. This transformative approach reshapes the hospitality vertical, empowering businesses to thrive in an era defined by data-driven excellence.

    More than a mere technology provider, Omniboost serves as a catalyst for success. With its comprehensive suite of tools and services, Omniboost empowers hoteliers and restaurateurs to make informed decisions that drive efficiency, reduce costs, and foster growth.

    Company Website

    To learn more, please visit our website - https://omniboost.io

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    Company Information

    Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data- driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Oracle, Infor, Shiji, Agilysys, One & Only, Four Seasons, citizenM, and Raffles Hotel.

    Company Website

    To learn more, please visit our website - https://www.adyen.com/en_ae

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    Philips, a worldwide innovative corporation, integrates state-of-the-art TV technology, such as Chromecast built-in, into the hospitality sector with a legacy spanning back to 1977.

    Company Website

    To learn more, please visit our website - www.ppds.com

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    ThreatSpike works with the largest hospitality brands and operators around the world to protect them from security breaches. ThreatSpike’s unique software platform and fully managed, concierge service allows companies to completely outsource their security operations function, whilst at the same time saving money.

    ThreatSpike’s proprietary technology platform provides all the technical controls required to be secure and compliant, including email protection, EDR, data loss protection, user behaviour analysis and SIEM, and these are provided through an “all you can eat” fixed price subscription model. Our security operations team monitors alerts 24/7/365, ensuring a quick response to any security incident.

    In addition to managed detection and response, ThreatSpike also provides the world’s first unlimited, subscription based penetration testing service which allows hospitality companies to pick and choose the testing they perform as well as the schedule, whilst benefiting from a unique fixed price cost model.

    Those looking for security and peace of mind need look no further.

    Company Website

    To learn more, please visit our website - https://www.threatspike.com

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    Company Information

    The Epteca Marketplace Ecosystem brings the perfect services and activities directly to your guests and at the right time when they need them.
    Using unique data and smart (AI) algorithms, Epteca accurately anticipates your guest’s needs, enabling you to serve them accordingly – increasing your margins and creating a positive brand relationship – guaranteed!

    Company Website

    To learn more, please visit our website - www.epteca.com

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    FETCH stands as a forefront tech company specializing in innovative hospitality solutions, tackling industry challenges with cutting-edge innovation. In reshaping hospitality operations, FETCH streamlines ordering, payment, tipping, and feedback processes. Tailoring unique solutions for hotels, FETCH seamlessly integrates room charges and empowers guests with loyalty point utilization. Feedback isn’t mere data; it’s a dynamic tool for guest recovery and improvement. FETCH effortlessly integrates with existing technology, POS, and PMS, ensuring a smooth operational flow. Critically, our loyalty integration extends convenience beyond boundaries – guests can order from anywhere in the hotel using their phones, utilizing loyalty points, and enjoying the ease of room charge. FETCH goes beyond operational efficiency; it’s a dedicated force amplifying guest experiences, providing venues with insights to shine, and ultimately making operations smoother for a happier guest experience.

    Company Website

    To learn more, please visit our website - https://fetchpay.com/

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    Company Information

    Six Star Global emerged from frustration with European IT hospitality practices, now reigning as the premier IT Hospitality and Managed Services Partner across the globe. Our extensive knowledge has birthed innovative product suites, spanning the spectrum of 21st-century hotel IT, low voltage systems, and services, complementing our professional and managed services.

    Collaborating closely with our clients, our goal is to forge an ever-growing partnership, unravelling the challenges faced by you and your guests. We aim to grasp your ambitions and the constraints you navigate, enabling the crafting of a tailored IT strategy that propels your business forward. With Six Star Global, where frustration transforms into innovation, we can redefine the landscape of IT hospitality.

    Company Website

    To learn more, please visit our website - https://sixstar.global

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    Company Information

    At HRS Hospitality & Retail Systems, we are an internationally renowned company with expertise in global hospitality software development. As the largest Oracle Hospitality partner, we provide exceptional customer service and solutions for the hotel, restaurant, retail, stadium, golf, and spa industries. Experience the difference by partnering with us.

    Company Website

    To learn more, please visit our website - https://hs.hrsinternational.com/ihtf-2024

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    Company Information

    Founded in 1996, TP-Link is a global provider of reliable networking devices and accessories, involved in all aspects of everyday life. The company is ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for a consecutive 12 years*, supplying distribution to more than 170 countries and serving billions of people worldwide.

    Company Website

    To learn more, please visit our website - https://www.tp-link.com/ae/

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    Company Information

    Since 2001, m3connect has become one of the largest managed WiFi providers in Europe, serving 13,000+ sites in 23+ countries. We are a leader in cloud technologies, developing our platform for over 20 years.

    m3connect offers flexible WiFi networks, advanced technologies like private LTE and 5G, and modern solutions like SD-WAN. Our services include WiFi portals, digital signage, in-room TV, and VoIP.

    Company Website

    To learn more, please visit our website - https://www.m3connect.com/#

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    Cloud based, Hub OS, one of hospitalities most integrated and intuitive hotel-operations systems, supports all aspects of hotel operations, 9 solutions – 1 single platform, from Housekeeping and Maintenance, Guest Experience, Energy and Supplier management, Risk and Compliance, creating collaborative workflows that ultimately drive guest satisfaction.

    Hub OS fully integrates with a hotels PMS, providing real-time data to all operational functions. It’s workflow management and guest engagement technology has kicked off a new era in hospitality software, with its innovative solutions offering a 360 degree approach to service delivery.

    Already a dominant player in the market, operating in over 1500 hotels and +45 countries since launching in 2015, Hub OS has clients across many key industry players, including IHG, Accor, Six Senses, NH Hotels, Hotusa Group, Pestana Hotel Group among many others.

    Company Website

    To learn more, please visit our website - http://www.hubOS.com/

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    Chatlyn is a guest communication platform. With chatlyn you can bundle all your messenger channels and use them optimally for service, sales and marketing for the entire team! The platform offers features like automated messaging, integration with existing software solutions, WhatsApp newsletters and an easy-to-use ticketing system to manage guest inquiries effectively. With chatlyn, hotels can streamline their communication processes and increase revenue through targeted and automated upsell and marketing campaigns.

    Company Website

    To learn more, please visit our website - www.chatlyn.com

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    Bookboost is a platform that improves guest relationships, enhances marketing effectiveness, and simplifies processes.
    Specifically built for hospitality, Bookboost empowers teams with a modern Multi-Channel CRM to leverage their customer data, and a Unified Inbox to handle incoming inquiries with speed and accuracy. As a result, hotels drive 9x more ROI than traditional approaches and deliver top-notch customer service.
    In a nutshell, Bookboost empowers hotels to use their guest data to deliver amazing experiences.

    Company Website

    To learn more, please visit our website - https://www.bookboost.io

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    hotelkit is an All-in-One Hotel Operations Platform that improves internal communication and enables fast and efficient collaboration. It enables hotel teams to manage, supervise and delegate via one central point of communication. Accessible from anywhere, any time and on any device. This way internal processes become faster, easier and more efficient. The software solution is already used by 150,000 employees worldwide to simplify their daily workflows.

    With hotelkit Collaboration processes such as shift handovers, repair orders or work checklists can be documented and followed up much easier. SOPs can be stored in a digital manual for everyone to review at any time and place. In addition, hotelkit Housekeeping offers the opportunity to digitize all housekeeping processes and streamline collaboration between teams.

    Company Website

    To learn more, please visit our website - www.hotelkit.net

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    Company Information

    ONDA is hospitality SaaS provider that includes PMS, GDS, CMS and Booking engine. ONDA GDS has more than 30 Korean sales channels so that hotel or hotel chains can manage their sales in Korea with only one contract with ONDA. Also, ONDA’s Booking engine is fully customizable and integrated to Google hotel Service.

    Company Website

    To learn more, please visit our website - http://global.wave.onda.me/

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    ANTlabs, a Singapore-based technology provider, focuses on delivering innovative digital services specifically designed for the hospitality industry. With over 20 years of R&D expertise and insights from partnerships with hotel groups, global carriers, and telcos, ANTlabs offers advanced solutions like ASP Cloud and SG gateways, ensuring seamless high-speed internet access (HSIA), secure wireless access, and reliable guest Wi-Fi.
    By leveraging its telco-grade capabilities, ANTlabs enhances guest experiences with secure in-room TV casting (ANTlabsEzCast) and flexible integration with PMS and Hotspot 2.0. These digital services empower hoteliers to create personalized, value-added experiences that drive guest satisfaction and boost revenue.
    ANTlabs integrates state-of-the-art, cloud-based technology for effortless management of guest networks and self-service provisioning. With 24/7 global support, ANTlabs enables hotels to deliver exceptional digital experiences while achieving rapid ROI. Trusted by leading hospitality brands, ANTlabs is leading the transformation of guest connectivity and enhancing digital service delivery in the hospitality sector.

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      Why attend?

      Arena International are proud to launch the International Hotel Technology Forum Middle East & North Africa, a top industry event promising two days of captivating advancements into the latest technological developments, initiatives, and thoughts from leading MENA hotel and tech experts.

      Attendees can engage in immersive keynote presentations, panel discussions, roundtables, one to one business meetings, and workshops from top C-suite industry leaders.

      The International Hotel Technology Forum is a data driven event, written in collaboration with GlobalData’s market intelligence and industry led themes.

      Engaging content: Learn from successful case studies, one to one business meetings, innovative networking sessions and social networking functions.

      Market Intelligence: Grasp a deeper understanding of the trends, challenges, and regulations impacting the hotel landscape, including AI, sustainability, ESG, current travel trends and emerging tech.

      High-level networking: Join hoteliers from across APAC as well as a number of hotel technology solution providers. Initiate powerful conversations and discover future potential partnerships that can help transform your business.

      1:1 meetings: Take part in mutually agreed pre-scheduled business meetings to leave you feeling energized and fully equipped for the current and future challenges.

      Key themes to explore in 2025:

      • Tech innovation
      • IT management
      • IT operations
      • Personalisation

       

      Explore the complete IHTF Collection:

       

      IHTFME 2025 - WHAT TO EXPECT?

      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year

      		80%

      Attendees at Director+ level
      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year
      80%

      Attendees at Director+ level

      Testimonials

      IHTF Europe 2024

      Agenda

      • 11 Feb 2025
      • 12 Feb 2025
      Expand All

      Streams

      Stream one

      Stream A

      Stream two

      Stream B

      11 AM

      Roundtables

      Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?
      Roundtable 2) From Plate to Planet: Transforming Hotel Food Sustainability from Staff to Guest
      Roundtable 3) A New Perspective on Revenue Optimisation: Enhancing Revenue Management Strategies

      12:40 PM

      Lunch & Networking Break

      2:20 PM

      Roundtables

      Roundtable 1) Overcoming Challenges with Creating Value for Loyalty Members
      Roundtable 2) From Poolside to Trends, Serving Luxury Through Social Media: Opportunities Within the Middle East’s Luxury Hotel Market

      4 PM

      Refreshments & Networking Break

      8:30 AM

      Registration & Breakfast

      9:15 AM

      Setting the Scene & Welcome to the Forum

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      SESSION 1: Market Trends

      9:30 AM

      The Employment Puzzle: Investigating Job Market Dynamics in the Middle East

      In an era of rapid transformation, the Middle East's hotel and tourism sectors are experiencing a complex and nuanced job market landscape.

      Key Discussion Points:

      • Detailed examination of job posting trends in Travel & Tourism
      • Unprecedented shifts in the Middle East’s hospitality employment sector
      • Emerging opportunities in the luxury hotel segment

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      9:50 AM

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      Discuss real-world experiences in choosing technology solutions, cut through the complexity and share how hoteliers are finding the right tech for their guest’s needs. We’ll explore:

      • How different hotels balance their budgets against must-have features
      • What makes implementation successful (and what to avoid)
      • Ways to ensure staff can actually use the technology effectively
      • How to measure if you're getting value for money

      Speakers

      Anurag Goyal
      Head of Cybersecurity, Reddoorz
      Nuran Kilani
      Corporate Commercial Director, TIME Hotels
      Tariq Valani
      Global Senior Vice President Support Services, Accor
      Jamey Ford
      Global Head of Engineering, Kerzner International
      Turab Saleem
      Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

      10:20 AM

      Checkmate: How a Single Email Turns into a Hospitality Breach

      Speakers

      Adam Blake
      CEO, ThreatSpike Labs

      10:40 AM

      Refreshments & Networking Break

      11 AM

      Business meeting 1

      11:35 AM

      Business meeting 2

      12:10 PM

      Business meeting 3

      12:40 PM

      Lunch & Networking Break

      1:30 PM

      The Hotel Tech Den

      A panel of the industry’s most sought-after solution providers. Set the scene with a 5-minute introduction and insight into their products and services. Visit the booths in the exhibition hall for more details and services!

      Moderator: Ted Horner, Owner E Horner & Associates

      Speakers

      Ted Horner
      Owner E Horner & Associates

      1:45 PM

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      Taking F&B tech from theory to practice through key discussions on:

      • Creating a harmonious service model that empowers guests to choose their preferred way to order and dine
      • How leading hotels are using technology to enhance rather than replace human interactions
      • Real success stories of hotels maintaining service excellence while expanding digital capabilities
      • Strategies for training staff to confidently switch between digital and traditional service modes

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Luigi Vespero
      Cluster Director of F&B Experiences, Fairmont Hotels & Resorts
      Roger Tabbal
      Global VP Guest Technology & Innovation, Accor
      Andrew Burns
      Director of Food & Beverage, Atlantis Resorts
      Pratik Rajgarhia
      Director of Food and Beverage, Radisson Hotel Group
      Tjalling van den Burger
      Vice President Enterprise Sales, Adyen

      2:20 PM

      Business meeting 4

      2:55 PM

      Business meeting 5

      3:30 PM

      Business meeting 6

      4 PM

      Refreshments & Networking Break

      SESSION 3: Designing Hotels of the Future

      4:15 PM

      Reserved for Technogym

      4:25 PM

      Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services

      Mr. Toh will explore how ANTlabs is enhancing the hospitality industry through innovative digital solutions. With over 20 years of R&D expertise, ANTlabs provides hotels and large venues with tools to improve guest experiences and generate new revenue streams. He will introduce the ANTlabs Hospitality Pyramid, highlighting the role of secure, high-speed connectivity and personalized in-room entertainment. Attendees will learn how these technologies can help hoteliers meet evolving guest expectations while optimizing operational efficiency and profitability.

      Speakers

      Toh Teck Kang
      Chief Product Officer, ANTlabs Pte Ltd

      4:35 PM

      Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

      This session will cover how data analytics revolutionise hotel energy management, slashing costs and waste. Through real-world case studies and actionable strategies, learn to optimise energy use, reduce environmental impact, boost operational efficiency in your properties, and source local products.

      Moderator: Ted Horner, Owner E Horner & Associates

      Speakers

      Ted Horner
      Owner, E Horner & Associates
      Noni Anand
      Co-founder & Designer, LEVA Hotels
      Bryanne Tait
      Global Senior Director Sustainability, Jumeirah Hotels & Resorts

      5:05 PM

      Integrating IT Management Systems to Managing the Journey not just the Destination

      Discover how a hotel’s external design is as important as its internal IT system design. Transform your property into a tech-savvy masterpiece without compromising its aesthetic appeal. Learn the art of concealing cutting-edge systems within architectural features through smart IT management systems. Your journey to the future of hotel design starts here!

      Speakers

      Rich Stakounis
      CEO, Six Stars Global

      5:35 PM

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      Uncover how architectural gems can become your destination's star attraction, drawing history buffs and luxury seekers alike. Discuss how to turn centuries-old charm into 21st-century profits by seamlessly blend historical charm with cutting-edge luxury, creating unforgettable guest experiences that drive bookings through the roof. Discover the secrets of sustainable retrofitting, adaptive reuse, tech integration, and marketing strategies that respect the past while embracing the future.

      Moderator: Turab Saleem, Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

      Speakers

      Turab Saleem
      Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East
      Imran Changezi
      Executive Director Hospitality Development, Diriyah Company
      Hakan Ozkasikci
      Executive Vice President, Global Design & Technical Services, Kerzner International

      Chair’s Closing Remarks Six Star Global Drinks Reception

      Streams

      Stream one

      Stream A

      8:45 AM

      Registration & Breakfast Roundtables

      Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?

      Moderator:

      Roundtable 2) Challenges with Implementing AI into Hotel Operations – Where do we Start?

      Moderator:

      Roundtable 3) How has Technology Impacted Hotel’s ESG Duty?

      Moderator:

      9:10 AM

      Chair’s Opening Remarks

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      SESSION 1: Guest Facing Technology

      9:15 AM

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      According to GlobalData, 78% of travelers are more likely to book with properties that offer personalised experiences, with 50% willing to share necessary personal data to promote an personalised stay (Key Trends in Luxury Travel, 2024, p.10). Discover ways technology adoption can strengthen brand image and foster customer loyalty in this evolving industry.

      Speakers

      Anurag Goyal
      Head of Cybersecurity, Reddoorz
      Oliver Stutz
      Digital & Innovation Marketing Project Manager, Atlantis Dubai
      Mahmood Ahmed
      Head - IT Ops, Media One Hotel
      Kandarp Pandya
      Senior Director of Information Technology, Jumeirah Hotels & Resorts
      Mike Marchand
      Regional Director EMEA, Canary Technologies
      Sophiene Ben Marzouk
      Regional Sales Manager, Ipsotek

      9:45 AM

      From AI Anxiety to Innovation – A Story of How Fear becomes Technological Empowerment in Hospitality

      In this uncertain new age of AI, many of us worry how our careers will be affected by this technology - how much will my job change? Will I be replaced? How will my industry look in the future? Demonstrate how embracing technological change can transform industries and create new opportunities in guest service, though a fusion of human emotional intelligence and AI.

      Speakers

      Miklós Belán
      Founder & CEO, Everguest

      10:15 AM

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a Game-Changer for the Hotel Industry

      In today's hospitality landscape, guest loyalty is the key to sustainable growth and profitability. This session reveals how cutting-edge AI technology is revolutionising the way hotels engage with guests, boosting lifetime value and satisfaction. Discover how industry leaders are leveraging AI-powered insights to:

      • Transform pre-arrival interactions into powerful revenue drivers
      • Seamlessly integrate digital and physical touchpoints for a frictionless guest journey
      • Personalise experiences at scale, setting new benchmarks in guest satisfaction

      Speakers

      Anurag Goyal
      Head of Cybersecurity, Reddoorz
      JS Anand
      Founder & CEO, Leva Hotels
      Dr. Sanjay Nadkarni
      Founding Partner, Dubrain
      Syamily James
      Marketing and Communications Manager, Ajman Hotel by Blazon Hotels
      Niraj Nadkarni
      General Manager - MENA, Agilysys
      Ahmad Hafez
      Corporate Director of IT, Jannah Hotels + Resorts

      10:45 AM

      Refreshments & Networking Break

      11 AM

      Business meeting 7

      11:35 AM

      Business meeting 8

      12:10 PM

      Business meeting 9

      12:40 PM

      Lunch & Networking Break

      1:30 PM

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      Unlock your hotel's unique edge through employee-centric technological innovation

      Moderator: Ted Horner, Owner E Horner & Associates

      Speakers

      Ted Horner
      Owner, E Horner & Associates
      Elias Saad
      Hotel Manager, Gewan Hotels & Resorts
      JS Anand
      Founder & CEO, Leva Hotels
      Amila Udana Karunaratne
      Director of IT, The First Group
      Mahmood Ahmed
      Head - IT Ops, Media One Hotel
      Samer Khalil
      Cluster Director of Sales & Marketing, Carlton Hotels & Suites

      2:05 PM

      Business meeting 10

      2:40 PM

      Business meeting 11

      3:15 PM

      Business meeting 12

      3:45 PM

      Refreshments & Networking Break

      Chair’s Closing Remarks

      Speakers

      Select a speaker to learn more

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      Imran Changezi
      Executive Director Hospitality Development, Diriyah Company

      Imran is a seasoned hospitality professional operator who has worked in Sales & Marketing, Revenue Management and Rooms Operations, subsequently rising through General Management & leadership positions in a number of international luxury hotel brands across 5 different continents covering UAE, UK, USA, Azerbaijan, Egypt, Australia, and Zambia. In his hospitality career spanning over 30 years, Imran spent 16 years with Jumeirah Hotels & Resorts where he led Sales & Marketing functions at property, cluster & at corporate level before growing in operational and executive management roles at iconic hotels such as Jumeirah Beach Hotel, Jumeirah Emirates Towers and Burj Al Arab. Imran then continued to build upon his professional credentials further by working in leadership roles with the Four Seasons, Accor, Anantara and The Aga Khan Foundation. Imran joined Diriyah Gate Company Ltd. (DGCL) in 2020 to manage its business development function for the hospitality assets. He has since then enjoyed consistent growth & recognition whilst contributing to the organization’s hospitality asset development strategy, positioning, selection of hotel & branded residence operators and leading Hotel Management Agreement (HMA) negotiations. Earlier in 2023, Imran was given additional responsibilities and appointed as ‘Centre of Expertise’ for Hospitality Asset Class within DGCL. He currently leads the Hospitality Development practice as its Executive Director and is responsible for strategic guidance and leadership across a diverse portfolio of 40 hotels & resorts currently under development across 5 masterplans. Imran holds an MBA degree from the prestigious London Business School, UK and earned his General Managers Program (GMP) certification Cornell University, USA. 

      Session Details:

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      2025-02-11, 5:35 PM

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      Noni Anand
      Co-founder & Designer, LEVA Hotels

      Noni stands at the helm as the co-founder of LEVA. Her design journey has been enriched by the vibrant cultures, colors, and architecture she has encountered in her travels across Asia, North America, and the Middle East. These global experiences have significantly influenced her unique design style.

      As a meticulous designer with a discerning eye for detail, Noni brings a revitalizing perspective to interior design. Her objective is to curate spaces that not only reflect personalization but also exude a profound sense of comfort, elevation, and inspiration for each client. This commitment to crafting atmospheres that deeply resonate with individuals is palpable in every facet of her work.

      In her capacity as co-founder, Noni has been instrumental in defining the visual identity of LEVA Hotels. From the meticulous nuances of branding to the immersive realms of interior design, she has served as the driving creative force, shaping the distinctive aesthetic that characterizes LEVA today.

      One of the standout accomplishments in Noni's compelling portfolio is the swift transformation of Mazaya within an impressive 62 days, metamorphosing it into a lifestyle-oriented 4-star hotel. This achievement stands as a testament to her visionary approach, operational efficiency, and unwavering dedication to delivering unparalleled hospitality experiences.

      Beyond aesthetics, Noni's design philosophy is rooted in crafting environments that tell stories and evoke emotions. Fueled by her passion for excellence, she continues to redefine the landscape of interior design within the hospitality industry.

      Session Details:

      Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

      2025-02-11, 4:35 PM

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      JS Anand
      Founder & CEO, Leva Hotels

      JS Anand, a distinguished figure in the hospitality industry with over two decades of experience, epitomizes the essence of effective leadership and innovation. Graduating with a diploma in hotel management, he honed his managerial acumen through progressive roles within esteemed hospitality organizations. 

      His trailblazing career is punctuated by a series of remarkable achievements. Shortlisted for the prestigious Lifetime Achievement Awards 2023 by Hotel and Catering News M.E and Leading Hospitality Group, Anand's leadership prowess was further acknowledged when he was recognized as one of Dubai’s Most Powerful Leaders by Arabian Business. Notably, his influence extended beyond regional borders, earning him a place among Forbes Top 100 Hospitality leaders in 2023 and 2024. 

      Anand's impact on the industry was solidified through his inclusion in various esteemed lists such as the Power 50 - Most Influential Leaders by Hotelier Middle East in 2023 and 2024, and the Executive Power list 2023: The Most Influential Hotel Leaders in the Middle East. His innovative approach also earned him recognition as one of the Most Innovative Business Leaders Inspiring the World 2022 by The Excelligent 

      Magazine and as one of the Most Influential Entrepreneurs from Dubai To Watch in 2022 By The Gulf Entrepreneur Magazine. 

      Driven by a people-centric and future-focused vision, Anand aims to revolutionize the hospitality landscape by prioritizing employee well-being and satisfaction, fostering an unparalleled service culture, and championing humanitarian causes globally. 

      Central to his mission is the cultivation of enduring connections, instrumental in propelling LEVA's expansion across the MENA region and Europe. Anand's leadership is characterized by a hands-on management style and an unwavering commitment to the core values of integrity, transparency, and accountability. 

      Committed to excellence, Anand envisions LEVA as a premier provider of lifestyle hotels, dedicated to clarity, transparency, and unwavering fulfillment of promises to clients and stakeholders. Through his visionary leadership, Anand continues to shape the future of hospitality, setting new standards of excellence and innovation in the industry. 

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a Game-Changer for the Hotel Industry

      2025-02-12, 10:15 AM

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Turab Saleem
      Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

      Session Details:

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      2025-02-11, 5:35 PM

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

      Session Details:

      The Employment Puzzle: Investigating Job Market Dynamics in the Middle East

      2025-02-11, 9:30 AM

      Session Details:

      Setting the Scene & Welcome to the Forum

      2025-02-11, 9:15 AM

      Session Details:

      Chair’s Opening Remarks

      2025-02-12, 9:10 AM

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      Hakan Ozkasikci
      Executive Vice President, Global Design & Technical Services, Kerzner International

      Hakan Ozkasikci is Executive Vice President of Design and Technical Services at Kerzner International, overseeing the overall direction of the company’s new and ongoing projects. He joined Kerzner International in 2019, as Senior Vice President of Design & Technical Services, with over 30 years of experience working on iconic projects in 36 countries over 4 continents including the Americas, Africa, Asia, and Europe. 

      Kerzner International, through its subsidiaries, is a leading global developer and operator of destination resorts, ultra-luxury hotels and residences and innovative entertainment and gaming experiences. He has been instrumental in the development of SIRO Hotels, Rare Finds along with Atlantis Resorts & Residences and One&Only Resorts and Private Homes. 

      With a passion for architectural design and fixtures, Hakan’s specialties include architecture, interior design, design and process management, branding, conversion, innovation, and sustainability. He approaches each individual project to reflect the locale, their culture, and their people to reinterpret their values to strike a streamlined balance between comfort, sophisticated simplicity, and luxury. 

      Hakan completed his master’s degree from Mimar Sinan Fine Arts University in developing sustainable design models for the hospitality industry including small, unbranded luxury hotels. He is a member of the Turkish Chamber of Architects, International Design Management Institute (DMI) and Ashford Institute Alumni and he holds a certificate on Hotel Real Estate Investments and Asset Management from Cornell University. 

      Prior to joining Kerzner International, Hakan worked as a consultant designer and architect in different parts of the world. He joined Intercontinental Hotels Group to lead the design and development of the brand in Europe. Following that, he went on to work with Aman to lead the design of the brand across some landmark sites and instill the brand’s determination to preserve their natural settings and offer a luxurious peaceful refuge. 

      Session Details:

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      2025-02-11, 5:35 PM

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      Nuran Kilani
      Corporate Commercial Director, TIME Hotels

      Nuran, a seasoned commercial professional and change catalyst, results driven brings over two decades of invaluable experience in commercial management. She has worked with renowned hospitality brands such as Hilton, Hyatt, Shangri-La, Emaar, Louvre, Rixos, and Millennium, among others. 

      Her diverse background and deep understanding of the industry will undoubtedly contribute to the continued success and growth of TIME Hotels. Nuran is not only highly experienced but also highly qualified, holding certifications in Hotel Business Administration and an MBA in Digital Marketing. Her combination of practical expertise and academic achievements makes her uniquely suited to lead Time Hotels' Commercial Team to new heights. 

      Some of her notable achievements include: 

      1. Strategic Partnerships: Kilani has successfully forged strong partnerships with key stakeholders, driving revenue growth and enhancing brand visibility for TIME Hotels in very short period
      2. Revenue Optimization: Her data-driven approach has led to significant revenue increases across various properties. She excels in identifying untapped opportunities and implementing effective pricing 

      Overall, Nuran Kilani’s expertise lies in driving commercial success through innovation, collaboration, and a deep understanding of market dynamics. 

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Oliver Stutz
      Digital & Innovation Marketing Project Manager, Atlantis Dubai

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:15 AM

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      Elias Saad
      Hotel Manager, Gewan Hotels & Resorts

      In the world of global hospitality, few people show innovation and leadership like Mr. Elias Saad. With a career spanning over 25 years, Mr. Saad has made a significant impact on the hospitality industry. His continuous pursuit for new ideas and his commitment to exceeding industry standards have made him a model of excellence and creativity. 

      Mr. Saad’s career is a prime example of both operational and strategic brilliance. He has led many successful pre-opening projects and developed business strategies that often exceeded operational goals. His strategic skills and operational success have earned him many awards, including the Gold Winner F&B Director/Leader of the Year 2024 and a spot among the Best 30 F&B Leaders in the Middle East 2023. These awards highlight his outstanding leadership and dedication to improving the hospitality experience. 

      Mr. Saad holds a Master of Business Administration from Cardiff Metropolitan University, which strengthens his professional achievements. His deep understanding of business, management, marketing, and related services supports his strategic and operational decisions, driving the success of the establishments he leads. 

      Mr. Saad’s career demonstrates his versatility and impact in various high-profile roles. His journey from an assistant manager at Hilton Abu Dhabi to an executive leader at some of the Middle East’s most prestigious hotels is inspiring. At Bab Al Qasr Hotel in Abu Dhabi, he has served as Executive Assistant Manager I/C Food & Beverage , where his leadership has been key in achieving high levels of culinary excellence and customer satisfaction. His previous roles at Fairmont Bab Al Bahr, Le Meridien Hotel Abu Dhabi, and Emirates Palace also show a consistent record of improving operational efficiency and customer loyalty. His commitment to challenging norms and driving excellence continues to shape the future of the hospitality industry. His story is not just one of professional success, but also one of transformative leadership and visionary ambition that encourages others to strive for greatness in their careers. 

      One of his notable achievements is the implementation of the first ISO 22000 standards in the Middle East and Africa, highlighting his dedication to excellence and safety in hospitality operations. His recognition for Total Hotel Revenue Management by HSMAI Middle East in May 2023 shows his innovative approach to maximizing profitability and efficiency. 

      Beyond his professional work, Mr. Saad has become an influential presence, leveraging social media to extend his impact and inspire others in the hospitality industry. His adept use of digital platforms demonstrates a modern and dynamic approach to leadership, setting an example for the next generation of hoteliers. 

      In the world of hospitality, Mr. Saad is a significant figure whose legacy of excellence, innovation, and leadership will continue to influence the industry for years to come. 

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Jamey Ford
      Global Head of Engineering, Kerzner International

      Jamey Ford is the Global Head of Engineering for Kerzner International, the owner and operator of four distinctive brands - the iconic Atlantis Resorts and Residences, ultra-luxury One&Only Resorts, Rare Finds and SIRO Hotels. Jamey leads Asset & Facilities Management and Engineering for the Company across the existing collection of award-winning, globally renowned resorts and spearheads the development and implementation of MEP from standards, design and construction, through to new property openings and on to operations, ensuring the highest standards. He drives continuous innovation to fulfil the Company’s core vision of creating Amazing Experiences and Everlasting Memories for each and every guest.

      An engineering expert with over 30 years of international experience, Jamey has worked for various global hotel operators, opening and managing hotels across several continents.

      During his time at Kerzner International, Jamey has been the champion of the Global Sustainability Programme, implementing across all resorts within the portfolio while driving performance and raising awareness.

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Amila Udana Karunaratne
      Director of IT, The First Group
      For over two decades, I have been at the forefront of the hospitality industry's technological evolution since 2004. Originating as a digital transformation pioneer in Sri Lanka's hospitality industry, my journey spans across retail, education, and government, showcasing a consistent commitment to innovation and excellence.
      With a proven track record in IT project management, solutions delivery, and IT service management, I have orchestrated successful outcomes for complex projects and IT service lifecycles. My expertise extends to hotel pre-openings, ERP systems, CCTV security, cloud technologies, and IT infrastructure, coupled with a nuanced understanding of IT compliance and user/application support.
      Currently serving as the Director of IT - Hospitality for The First Group's hospitality portfolio, I lead strategic initiatives that define the future outcomes of the IT department. From crafting new IT strategies to streamlining operations and introducing innovative solutions that elevate our hotel operations and guest experience to managing high-performing teams, I ensure project delivery remains timely and budget-conscious. Collaborating with the corporate IT security team, I conduct risk assessments and oversee project management for pre-openings and ongoing hotel operations.
      I’m a visionary tech expert with a keen business sense, I foster innovation, implement smart spending, and provide crucial IT consulting for new builds. Currently overseeing operations for eight hotels, two Beach clubs, and five amazing upcoming projects, including the iconic Ciel Tower, the tallest hotel in the world.

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Mahmood Ahmed
      Head - IT Ops, Media One Hotel

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:15 AM

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Roger Tabbal
      Global VP Guest Technology & Innovation, Accor

      Roger Tabbal was appointed Accor Tech VP Global Guest Technology & Innovation, Tech for Hotels in July 2022. Based in Dubai, United Arab Emirates, Roger is responsible for driving innovation and guest technology product evolution in 5,400 hotels worldwide, a key focus of Accor Tech’s strategy in creating the future of hospitality.

      Roger joined Accor as Executive Director Customer Technology Services for IMEA from Movenpick Hotels & Resorts in 2019. With over 23 years’ IT experience in the hospitality industry, Roger has played an integral role in major tech rollout projects, including PMS Cloud, POS Cloud, Wi-Fi seamless experience, and Cloud Backup, ensuring hotels meet company IT standards and are able to benefit from the technological innovations that are transforming the hospitality industry.

      Roger holds a Master’s degree in Computer Science from Lebanese University, Lebanon, and is pursuing his Executive MBA with City University of London. He also holds certification in Information Technology Infrastructure Library (ITIL) and is a Certified Data Centre Professional (CDCP). Roger has completed Project Leadership & Systems Architecture courses from Cornell University.

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Andrew Burns
      Director of Food & Beverage, Atlantis Resorts

      International hotelier and culinary arts professional with more than 20 years of experience in the restaurant and hotel industries in the United States, Singapore and Dubai, including nine years employed by The Dinex Group, the restaurant group of Chef Daniel Boulud based in New York City. Exceptional abilities in 1) managing restaurant and hotel operations to control costs and exceed revenue targets while exceeding guest and employee satisfaction, and 2) developing team-building training programs and materials used by restaurant and hotel staff to provide award-winning service to guests from a variety of countries and cultures. Currently leading the celebrity chef dining operations at the world-renowned luxury property, Atlantis the Royal in Dubai.

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Syamily James
      Marketing and Communications Manager, Ajman Hotel by Blazon Hotels

      Syamily James is a highly skilled marketing professional with a distinguished career characterized by consistent achievements and innovation. She currently heads the Marketing Department, as the Marketing and Communications Manager of Ajman Hotel, where she spearheads creative strategies to elevate the hotel's brand presence.

      Notably, Syamily played a pivotal role in driving record-breaking profits at her previous organization through groundbreaking online and offline pr and marketing campaigns. Her strategic use of digital marketing tools and platforms enabled her to achieve exceptional returns on investment, showcasing her ability to craft engaging content that resonates with diverse audiences.

      Now based in the UAE after relocating from Bahrain, Syamily brings her expertise to an exciting new chapter at Ajman Hotel. She is currently focused on promoting the hotel's latest addition: luxurious private villas and a stunning infinity pool. This project highlights her aptitude for blending aesthetics with strategic storytelling, targeting high-end travelers and creating compelling narratives to position the new facilities as must-visit destinations. Her work reflects her passion for excellence and her commitment to delivering transformative results for the hospitality industry.

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a Game-Changer for the Hotel Industry

      2025-02-12, 10:15 AM

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      Dr. Sanjay Nadkarni
      Founding Partner, Dubrain

      Sanjay specializes in the convergence space of analytics, digital transformation, and innovation in the services sector. His experience spans academic and applied research, advisory roles, and consultancy projects for corporates, governments, and international organizations. He has taught as a visiting professor in postgraduate programs at leading institutions across Asia and Europe. He is also a verified Dubai Futures Research Contributor and a Non-resident Fellow of Trends Research & Advisory Think Tank. The recognition of his work is reflected in the awards and citations of merit he has received. Sanjay is dedicated to developing applied research and strategy frameworks that drive meaningful impact on both industry and society. He is passionate about leveraging emerging technologies and democratizing digital assets to empower small and micro-businesses. He also enjoys mentoring in social entrepreneurship.

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a Game-Changer for the Hotel Industry

      2025-02-12, 10:15 AM

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      Pratik Rajgarhia
      Director of Food and Beverage, Radisson Hotel Group

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Tjalling van den Burger
      Vice President Enterprise Sales, Adyen

      As a self-proclaimed F&B “nerd”, Tjalling started his career working in (Michelin starred) restaurants in The Netherlands before graduating with a Bsc. Business Administration from Hotelschool The Hague.

      After having worked at HelloFresh in Amsterdam and finishing Apple’s leadership program in London he joined food waste technology startup Winnow in the UAE to lead their commercial activities in the MEA region.

      He then moved on to become the General Manager for the UAE at Foodics, one of the leading food-tech startups in the region.

      Currently, Tjalling holds the position of VP Enterprise Sales at Adyen, a global financial technology platform. At Adyen, Tjalling looks after the Entertainment and hospitality verticals, helping businesses become more efficient and unlock unique guest experiences through payments.

      With a passion for the F&B and technology industry, Tjalling is tasked with growing Adyen's footprint in the UAE and supporting restaurant owners and operators in their journey towards digital innovation.

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Kandarp Pandya
      Senior Director of Information Technology, Jumeirah Hotels & Resorts

      A seasoned professional with extensive experience across multiple industries. He began his academic journey by earning a Diploma in Computer Science Engineering, followed by a Bachelor of Engineering in Computer Engineering, building a solid foundation in technology and innovation.

      Kandarp has garnered a wealth of experience across diverse industries, including Retail, Banking, Travel & Hospitality. Throughout his career, he has taken on various roles such as leading innovation and transformation, product management, growth hacking, and business consulting. Notably, during his time in the UAE, he played a pivotal role in drafting guest and front office journey compliance to regulations and GDPR. His efforts resulted in implementing the UAE’s first mobile check-in for hotels using facial recognition technology, revolutionizing the hospitality sector.

      Outside of his professional endeavours, Kandarp is deeply passionate about exploring new technologies and finding innovative solutions to complex challenges. He is known for his strategic planning acumen and his ability to drive business growth through creative approaches.

      Looking ahead, Kandarp aims to continue making impactful contributions to the fields of technology and business while remaining dedicated to his pursuit of excellence.

      With his expertise in bridging technology and business, Kandarp continues to deliver transformative solutions that drive growth and create value.

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:15 AM

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      Mike Marchand
      Regional Director EMEA, Canary Technologies

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:15 AM

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      Adam Blake
      CEO, ThreatSpike Labs

      After a career with Accenture and Deloitte, advising some of the largest companies in the world on information security strategy, Adam founded ThreatSpike Labs where he developed a first-of-its-kind software-defined security platform and grew the business to over 500+ customers spanning 80 countries.

      Session Details:

      Checkmate: How a Single Email Turns into a Hospitality Breach

      2025-02-11, 10:20 AM

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      Samer Khalil
      Cluster Director of Sales & Marketing, Carlton Hotels & Suites

      I hold a Master’s Degree in Astrophysics and a Bachelor's Degree in Computer Science, equipping me with a unique blend of analytical, technical, and management skills. My
      career, which began in 1996, has largely evolved within the hospitality industry, where I have built extensive management and administrative expertise across multiple
      departments. In addition to my hospitality experience, I developed IT management skills, leading operations and overseeing all IT-related matters for six years. My background in computer
      science has further enhanced my ability to manage technical aspects efficiently. I also took charge of the training and development function, designing and delivering
      successful training programs for junior and senior employees. I am a hands-on leader, committed to supporting my team and leading by example to achieve the highest levels
      of service quality and guest satisfaction. Throughout my career, I have focused on guest complaint management, developing and implementing the Customer Complaint Feedback (C.C.F.) system. This system applies root cause analysis to guest feedback and ensures efficient resolution of complaints. I conducted comprehensive training across the hotel staff to ensure everyone handling
      guest interactions was equipped with the necessary skills. The system has driven a 100%  complaint resolution target, boosting guest satisfaction and service excellence

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Niraj Nadkarni
      General Manager - MENA, Agilysys

      Niraj Nadkarni is a distinguished leader in the hospitality technology sector, currently serving as the General Manager at Agilysys. With a career spanning over two decades, Niraj has consistently demonstrated his expertise in driving sales growth and operational excellence. Niraj's dedication to excellence and his deep understanding of the hospitality industry have made him a respected figure in the field.

      Niraj holds a prominent position within Agilysys, contributing to the company's mission of delivering high-return hospitality solutions and lead Agilysys in delivering cutting-edge solutions that enhance guest experiences and streamline operations for hospitality businesses worldwide. His leadership at Agilysys has been marked by a commitment to innovation and a deep understanding of the hospitality industry's unique challenges and opportunities.

      Before joining Agilysys, Niraj held significant roles in various renowned organizations, where he honed his skills in sales strategy and customer relationship management.

      Please email Niraj at Niraj.nadkarni@agilysys.com to schedule a demo and discover how Agilysys can maximise your Hotel’s Return on Experience, Enhancing Every Guest, and Staff Touchpoint.

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a Game-Changer for the Hotel Industry

      2025-02-12, 10:15 AM

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      Sophiene Ben Marzouk
      Regional Sales Manager, Ipsotek

      Sophiene Ben Marzouk is the Regional Sales Manager for UAE, Levant & Africa at Ipsotek, an Eviden business. With over a decade of experience across industries like Video Analytics, AI, construction, MEP, OEM, and Security, he focuses on implementing AI-driven security solutions to enhance security, improve business operations with the objective to meet client satisfaction in the region.

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:15 AM

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      Anurag Goyal
      Head of Cybersecurity, Reddoorz

      Anurag Goyal is a globally certified ethical hacker and seasoned cybersecurity researcher with a proven track record of enhancing the security of over 100 organizations, including NCR Corporation, United Nations, Dream11, Ernst & Young, Uber, multiple banks & fintech organizations, ITC, Golflinks, etc to name a few. Currently serving as the Head of Cybersecurity at RedDoorz, Anurag is driving initiatives to secure the ever-evolving and vulnerable hospitality sector. An avid contributor to the cybersecurity community, he has spoken at global conferences, most recently on OT Security, Zero Trust, international compliance, and AI exploitation at events in India, Dubai and Thailand. He's driven by innovative problem-solving and a steadfast commitment to fortifying the digital landscape.

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:15 AM

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a Game-Changer for the Hotel Industry

      2025-02-12, 10:15 AM

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      Miklós Belán
      Founder & CEO, Everguest

      Miklós Belán, Founder & CEO of Everguest, initiated a significant shift in the hospitality landscape in 2020. With expertise in marketing, tourism, and AI, he has guided Everguest to become a notable name in hospitality management.
      Having experienced the inner workings of hotel management with outstanding results, Miklos then proceeded to earn a Master’s degree from Harvard. With this strong foundation and his entrepreneurial spirit, he set himself to the new field that would change everything – Artificial Intelligence.
      Everguest brought together a team of driven and talented professionals to create Everguest Intelligence, an AI-driven software transforming hospitality management and setting industry benchmarks. This solution elevates guest experiences and enhances decision-making in unprecedented ways, marking a new era in hospitality.

      Session Details:

      From AI Anxiety to Innovation – A Story of How Fear becomes Technological Empowerment in Hospitality

      2025-02-12, 9:45 AM

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