Unlocking Efficiencies: How AI and emerging technologies can streamline hospitality operations

4 proven ways to drive operational efficiencies

21

January

  • 3PM London / 10AM New York
  • Free
  • Why attend?
  • Speakers
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Why attend?

The hospitality industry has faced multiple challenges in recent years, including a shrinking workforce, changes in customer behaviour, and budget cuts.

Inflexible, outdated, and costly systems seem unable to solve day-to-day challenges – whether it is guest experiences, long-term forecasting, or managing multiple delivery models. However, new innovations are now helping to address many of these issues.

Join us for this discussion with Nicholas Wyatt, GlobalData Travel and Tourism’s head of R&A and Jerrod Ng, SAP’s global hospitality lead.

The panel will cover pressing challenges and opportunities, including:

    • The latest technological trends in travel and tourism
    • Strategies to enhance guest experience and increase occupancy rates
    • Ways to free up staff from repetitive tasks to mitigate against a lack of available workforce
    • How technology is being embraced by hospitality businesses

 

Join us for this interactive Q&A session on 6 November 2024, so you’re ready to expand your business in 2025.

  •  Improve guest experience
  • Create efficiencies for the staff
  • Real-time views into financial performance for quick reactions to market changes
  • How to leverage all customer and financial data to better understand guest/customer behavior

Speakers

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Jerrod Ng
Global Hospitality Lead
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Nicholas Wyatt
Head of R&A, Travel & Tourism, GlobalData

Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

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Johnny Clemmons
LEED AP, BD+C Global VP & IBU Head, Construction, Travel, & Transportation

After receiving his Bachelor’s degree in Electrical Engineering, Johnny began his professional career as an Intelligence officer in the US Army specializing in signals intelligence.  During Desert Storm, his unit was recognized by the director of the Army Intelligence Agency for their contributions to intelligence operations.

During his fifteen plus years in the construction industry, Johnny developed an in-depth knowledge of construction industry best practices, systems, and means & methods.  He served in the field as a Project Engineer, Project Manager, and Senior Project Manager.  His executive experience includes roles as a District Manager & President.  During his career he has led teams implementing operational excellence best practices in areas such as Quality Control (QC), Building Information Modeling (BIM), Project Forecasting, Business Planning, and LEAN construction.  Johnny’s experience also includes managing real estate development and lease portfolios.

His most recent experience prior to joining SAP includes leading ERP implementations at two Construction Companies where he demonstrated a unique ability to translate industry requirements into software solutions.  Johnny is a LEED Accredited Professional, has held contractors licenses in multiple states, and previously served on the Standards of Practice committee for CMAA (Construction Management Association of America) and participated in the World Economic Forum’s Future of Construction Working Group.  He is currently the Global head of SAP’s Industry Business Unit for Construction, Travel, and Transportation where he works with customers to find innovative solutions to business problems.

 

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