Highlights on the 2018 Agenda

1st January, 1970

Highlights on the 2018 Agenda

The 2018 edition hosted a fantastic line-up of speakers from the most important insurance companies and disruptive start-ups to explore the challenges and opportunities of digitalisation. Among those topics, some were particularly important and insightful:

From the Customer Engagement Stage:

  • Marc Lehman from AIG delivered a very insightful case study on how to embrace drone technology to better assess risks and damages, and so develop creative customer services
  • Steve Long from Bought By Many embodied the start-up and Insurtech industry, presenting on how to design a real customer centric insurance experience
  • Sam Gillies from Sunlife delivered a very interactive presentation to show how to embrace social media to better engage customers through different channels

From the Operational Agility Stage:

  • Ken Marke from Ageas Group and B3i delivered a very insightful presentation on how blockchain will change insurance from an insurer and a customer perspective
  • Anna Borawska, QBE Insurance, who was also our chairwoman, explained the necessary steps needed to engage your workforce through digital changes and so facilitate the digitalisation of your company
  • Steve Jackson from Covea, provided us key takeaways regarding how to embrace AI to reduce fraud in claims

We’re always on the lookout for interesting presentations, if you have a case study, example or a story you’d like to share in the 2019 edition of the Digital Transformation in Insurance, contact us at events@arena-international.com


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Speaker opportunities

We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:

Chloe Roberts
E: Chloe.Roberts@arena-international.com
T: +44 (0)207 936 6822