International Hotel Technology Forum 2023

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Session Details: Enhancing the Customer Journey For the Modern Hotel Guest 27-04-2022, 8:15 am View In Agenda

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Session Details: What to Consider When Aligning Technology Applications to Your Business 27-04-2022, 9:15 am View In Agenda

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Session Details: Adapting to New Consumer Habits: What to know and Consider 27-04-2022, 9:15 am View In Agenda

Biography: In 1989, he established E Horner & Associates Pty Ltd  a Consulting Practice specializing in Technology Consulting to the Hospitality Industry  and  he is  now widely respected as Australia's leading consultant in this area .     In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) a not for profit body  which was established in the US  to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG .   In 2004 he was the first non US person to be elected to  the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry. In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP ) who run  the largest hotel technology exhibition/conference in the world (HITEC ) and he served on this board for 3 years. Has done consulting  assignments  in the following countries over the last 29  years Australia, New Zealand, Singapore, Indonesia, Sri Lanka, USA, Malaysia, Dubai, Papua New Guinea, and Fiji.  

Session Details: Chair’s opening remarks 27-04-2022, 8:00 am View In Agenda

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Session Details: App Integration and where its taking the hospitality Industry 27-04-2022, 10:15 am Panel discussion: Future of AI in Hospitality – Does it have a seat at the table 27-04-2022, 2:00 pm View In Agenda

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Session Details: Panel discussion: Future of AI in Hospitality – Does it have a seat at the table 27-04-2022, 2:00 pm Outlining and Implementing Digital Transformation of Your Guest Experience 27-04-2022, 2:30 pm View In Agenda

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Session Details: Panel discussion: Future of AI in Hospitality – Does it have a seat at the table 27-04-2022, 2:00 pm The Role of Technology in B&Bs: What you need to know and How It Can Evolve the Industry 28-04-2022, 9:00 am View In Agenda

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Session Details: The Future of Guest Technology and What Is Needed by our Guests 27-04-2022, 8:15 am View In Agenda

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Session Details: Benefits of Devising a Customer Profile For Your Hotel 28-04-2022, 8:30 am View In Agenda

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Session Details: Devising an Automation System to Assist in Guest Experiences 27-04-2022, 2:00 pm View In Agenda

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Session Details: How Has Contactless Evolve and Will It Be a Mainstay in the Industry 28-04-2022, 10:00 am View In Agenda

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Session Details: Linking Revenue Management to Marketing 28-04-2022, 10:00 am View In Agenda

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Session Details: Future of CRM within hospitality industry 28-04-2022, 9:00 am View In Agenda

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Session Details: Panel: The Role OTA’s Can Bring To The Industry in 2022 27-04-2022, 10:15 am View In Agenda

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Session Details: Panel discussion: Coopetition – Why working as one will help the industry thrive 28-04-2022, 1:55 pm View In Agenda

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Session Details: Panel - From cloud to digital PMS: Navigating the journey to digital 28-04-2022, 4:15 pm View In Agenda

Biography: Gonçalo Oliveira holds a Management Degree from the Portuguese Catholic University and an MBA from INSEAD, in Fontainebleau. Before joining the Pestana Hotel Group, the largest multinational hotel group of Portuguese origin, Gonçalo was the COO/CIO and Executive Board Member of Tranquilidade, an insurance company. Previously Gonçalo had served as CIO at Galp Energia until 2017, which followed his 12 years at Portugal Telecom (PT), where he was, among other, Head of Information Systems and Board Member of PT-SI (the IT branch of Portugal Telecom). In March 2020 he joined the Pestana Hotel Group as member of the Executive Committee and CIO. During his professional career spanning over twenty years, Gonçalo Oliveira had several responsibilities in the fields of Digital Transformation, IT, Operations, Customer Care, Strategy and also in Consulting, having worked at McKinsey & Co. Gonçalo lives in Lisbon with his wife and two young children.

Session Details: Identifying the right vendor: Considerations needed before choosing the right partner 27-04-2022, 2:30 pm View In Agenda

Biography: Magdalena is a marketing strategist captivated by behavioural, wellbeing and new lifestyle trends. She has over 10years of multi-market experience across trade, client and agency sides. At European tourism association (ETOA) she led campaigns promoting Europe as a destination. Working for marketing agency Accord, she promoted campaigns for various travel clients including hotels and destinations. She has co-organised events with Google London and other partners. Subsequently, Magdalena moved to work on concept development for new openings in Portugal to finally join Vale do Lobo Resort in 2019. Magdalena works on profiling new audiences and designing creative ways of promoting Vale do Lobo’s “effortless resort living” concept and their residential tourism experience. She embraces the need to focus on ‘new luxury’: community-feel, wellbeing, active living, sustainability, growth and contribution. All delivered through integrated campaigns led by social, influencer, content and events campaigns. She regularly speaks at international conferences. As a typical unsettled mind, Magdalena has a keen interest in digital, holds Tourism Management MA, Google Squared Digital Marketing certification and is an MCIM. She is also a mindfulness & flow state coach, passions which she embraces both personally and professionally. 

Session Details: Residential hospitality/tourism: marketing; the luxury client perspective 28-04-2022, 4:15 pm View In Agenda

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Session Details: How Has Contactless Evolve and Will It Be a Mainstay in the Industry 28-04-2022, 10:00 am View In Agenda

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Session Details: Panel: The Role OTA’s Can Bring To The Industry in 2022 27-04-2022, 10:15 am View In Agenda

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Passionate about is how the Digital Age will transform and evolve the Tourism Industry we know and enjoy. How by applying new technologies and developing them, you can optimize a hotel or restaurant operations, elevate the knowledge and way you interact with your customers or create a new product that could change or create a new segment/market thanks to our new digital world. I want definitely be part of it. 

Melia Hotels International:

Meliá Hotels International is unique among the 20 largest international hotel groups, with more than 390 hotels in 42 Countries, in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. Our corporate slogan is: "Leisure at heart, business in mind"

Session Details: Panel discussion: Future of AI in Hospitality – Does it have a seat at the table 27-04-2022, 2:00 pm View In Agenda

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Session Details: Q&A: Assessing the Distribution Processing Issues In The Hospitality Industry 28-04-2022, 1:55 pm View In Agenda

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Session Details: Panel: The Role OTA’s Can Bring To The Industry in 2022 27-04-2022, 10:15 am View In Agenda

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Session Details: Panel discussion: Enhance customer engagement levels through a seamless omnichannel payment experience 27-04-2022, 4:50 pm View In Agenda

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Kimberley Hoevers started her journey within Worldline in 2018 in the role of account manager Hospitality, Travel & Ticketing for the Dutch market after finalising the studies Front Office Management and Leisure Management. In November last year she made a switch to the global hospitality team where she is using her expertise and knowledge to conquer the international world of hospitality.

She is passionate about payment solutions for the hospitality industry, which in her opinion, combine the best of both worlds and she is always there to support her customers the best way she can.

Being there for customers to help them out, or just to have a good conversation, is her biggest drive to stay motivated and energized all day.

Session Details: Panel discussion: Enhance customer engagement levels through a seamless omnichannel payment experience 27-04-2022, 4:50 pm View In Agenda

Biography: Markus has a solid track record of 20+ years in innovation, transformation as well as leadership in various industries. He currently heads up Innovation & Transformation at SV Group & also leads an exciting digital hospitality tech venture called MAGIC. This comprehensive, award winning digital hospitality solution was developed for Stay KooooK & is now available to other hotels as a white label solution.   A seamless data driven solution uniquely tailored to your business. MAGIC has been developed by people who understand how to run hotels. Seamless digital end-to-end experience for your guests, able to book their return visit with just one click. Providing your employees with an easy, intuitive, proactive and efficient platform to support guests at any point in their digital journey.   A smart technology that allows you to fully personalise your guest services and preferences - linking distribution & operation. All through one interface optimised to manage the whole guest journey from their booking to arrival, stay and departure.   Build holistic guest profiles through detailed data and analysis, streamline your services, and generate revenue. Leaving you to get on with what you love - care for your guests needs.   It’s not imagination, it’s MAGIC

Session Details: A User-Centric Journey – Innovation at its Best: The Stay KooooK success story 27-04-2022, 4:50 pm View In Agenda

Biography: Piotr has been described by those that have worked with him as a great professional, dedicated, a positive innovator and out-of-box thinker. After spending 5 years at LG, he moved to Samsung as the European Business Development Manager for the hospitality sector. He has volunteered on various advisory councils and worked with the biggest hotel chains in the world.

Session Details: Panel discussion: Future of AI in Hospitality – Does it have a seat at the table 27-04-2022, 2:00 pm View In Agenda

Biography: Born in Trieste on 5/1/1966 After high school he graduated in "Political Science" at the University of Trieste with 110/110 From 1986 to 1988 he worked as a freelance journalist at the Albatross Press Agency From 1989 to 1990 he served in the military as an Officer of Carabinieri in the IX Battalion of Sardinia From 1990 to 1999 he worked at the Central Management of “Assicurazioni Generali” with responsibility for the insurance programs of Italian and foreign multinational companies, with particular attention to the "Italian fashion" and high technology sector From 1999 to 2001 London as Manager of the Marine & Energy office of Generali Global From 2001 to 2003 Deputy General Manager and European Marine Practice Group Director of Willis Holding (third world insurance broker) From 2003 to 2005 Managing Director of Marintec Underwriting Agency Since October 2005, member of the Board of Directors of Arti Grafiche Julia Spa with responsibilities for International Markets and RFID Technology Development Practice tennis and basketball.

Session Details: Panel discussion: Coopetition – Why working as one will help the industry thrive 28-04-2022, 1:55 pm View In Agenda

Biography: Studied at Glion Institute of Higher Education which specialized in hospitality industry. After graduation, he started his career at Swire group, EAST Miami hotel as a starting member. He has been working at ONDA for 5 Years as Project Manager, Product Owner and business developer and currently in charge of Global business.

Session Details: Panel - From cloud to digital PMS: Navigating the journey to digital 28-04-2022, 4:15 pm View In Agenda

Biography: Florian is Business Development Manager at Apaleo, the open hospitality platform for new and established hospitality concepts. Before joining Apaleo, Florian founded and built Hotelhero, the software review and recommendation platform, until it was bought by Apaleo in spring 2021. Instead of an all-in-one solution, Apaleo allows hoteliers to choose the best apps suited for their business via their app store or by developing their own custom solutions on top of the Apaleo platform. Digitization and automation can thus be precisely tailored to the planned concept - from full service to a pure automated hotel. Florian is also a member of the HSMA IT Expert Circle.

Session Details: The Power of a Platform: Why Hotel Groups Should Invest in a Platform, not a System 27-04-2022, 9:45 am View In Agenda

Biography: Frank Trampert is Sabre Hospitality Solutions’ SVP and Global Managing Director Commercial. Frank is responsible for business and financial performance, customer engagement and overall growth and development at a global level. Frank has valuable experience in both hospitality processes and technology, having held highly sought-after leadership positions with the Wyndham Hotel Group in Hong Kong, Carlson Hotels across four continents, Brand Karma in Singapore, and most recently, as the CEO for Tune Hotel Group in Malaysia. Frank started his career in hospitality in Europe and has since lived and worked across four continents. He has assisted in expanding some of the largest global hospitality companies internationally and his diverse background in international franchise and hotel management ranges from limited service to luxury hotels. He is an experienced and successful hotelier, having managed a diverse workforce while leading high performance teams. Frank enjoys the complexities of international businesses, enabling him to not only run his own advisory firm but also to join a technology start-up focused on cloud based social media solutions for the global hospitality sector. Frank is married with two children. Frank holds a bachelor’s degree in hospitality management from the College of Hotel Management in Heidelberg, Germany and speaks English, German and French.

Session Details: Step into the Future of Retailing 27-04-2022, 8:45 am View In Agenda

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Session Details: The Modern Brand Experience: Focusing on Privacy & Ethics in Hospitality 27-04-2022, 9:00 am View In Agenda

Biography: Ryan is a hotel technology marcomms consultant with over 15 years’ experience working with global systems and software in the sector. He is Managing Director of Haynes MarComs working with technology companies to bring clarity and opportunity for hotels in the journey of digitalisation. As host of Travel Market Life podcast, Ryan explores technology and digital developments to support industry buyers in procurement and market management. Hoteliers’ Voice series explore how hotels are addressing key developments within their tech stacks.   Former broadcaster and PR consultant, Ryan supports businesses with engaging market engagement strategies to build profile and gain momentum. Ryan has worked with the likes of eRevMax, HomeAway, SIHOT, Pegasus, bd4travel, Sciant, Arvoia and Beonprice.

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Biography: Having more than 20 years of experience in information technology enterprise implementations, Nicos has been instrumental in Dot.Cy’s own transformation by converting a general Microsoft Dynamics 365 consulting company into a leader in hospitality, travel and leisure business automation solutions by leveraging Microsoft Dynamics 365 and Microsoft Azure technologies. Nicos is currently working with Dot.Cy’s internal product teams and clients in the development of guest-centric, cloud-based, innovative business and operational solutions for the hospitality industry, leveraging Microsoft Dynamics 365 enterprise features and solutions ecosystem.

Session Details: Enabling End-to-End Digital Transformation in the Hospitality Industry by Leveraging the Power and Ecosystem of Dynamics 365 28-04-2022, 9:30 am View In Agenda

Biography: Fabio is a business developer within Siemens Smart Infrastructure taking care of premium customers operating in hospitality and Real Estate with a quantifiable and value-based approach to digitalization programs. He pursued International Business studies with focus on finance management. His professional career spanned from a global FMCG player towards IT-OT integration mastery at Siemens.

Session Details: Sustainability Cannot be Postponed: How Technology Support the Challenges of Stranded Asset in Real Estate Space 27-04-2022, 3:00 pm View In Agenda

Biography: Agustin is the Sustainability Officer and Business Development for Energy Performance Services within Siemens Smart Infrastructure. He advises organizations to digitalize turning buildings more sustainable and decarbonized. Agustin held different positions in the Real Estate industry for more than 15 years, from Real Estate Consulting to Asset Development and Acquisition in different Private Equity Real Estate in Europe and South America. Agustin has a Master of Architecture and is a lecturer of Real Estate Program at IE Business School.

Session Details: Sustainability Cannot be Postponed: How Technology Support the Challenges of Stranded Asset in Real Estate Space 27-04-2022, 3:00 pm View In Agenda

Biography: Stefano has more than 20 years of experience in valued-based Strategic Partnerships and Account Development. He focuses his effort on supporting primary customers in the area of Sustainability, Digital Transformation, Smart Buildings, Asset and Energy Efficiency for Commercial and Industrial Real Estate. Stefano holds a degree in Marketing Economics and Science of Mechanical Engineering as well as New Media and Artificial Intelligence.

Session Details: Sustainability Cannot be Postponed: How Technology Support the Challenges of Stranded Asset in Real Estate Space 27-04-2022, 3:00 pm View In Agenda

Biography: Sarah Coop is a Thematic Analyst at GlobalData, a leading data and analytics company. Sarah has covered the themes making the biggest impact across all sectors, authoring reports on technologies such as AI, cybersecurity, AR, and IoT. Sarah is passionate about data and cybersecurity and has previous experience working as a data modeler at Shell. Sarah has a master’s degree in Big Data from Kings College London.

Session Details: Assessing the Role of Cybersecurity in Hospitality 28-04-2022, 8:30 am View In Agenda

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Ujjwal Suri is Fornova’s VP Global Revenue & Distribution and has over 18 years of experience working globally in analytics and consulting for Fortune 100 companies, such as CapGemini, Dell and Sitel. He has been focused on the travel technology sector over the last 8 years and has been closely advising global hospitality majors such as Marriott, Hilton, Hyatt, etc. on their long-term digital, distribution and revenue roadmap. Ujjwal has been instrumental in the introduction of new revenue and distribution policies in the travel sector.

Session Details: Distribution in the Post-Covid World 28-04-2022, 9:30 am View In Agenda

Biography: Pernilla Brodd is CMO and Head of Strategic Alliances at Zaplox. Pernilla has nearly 30 years of broad experience in the technology field with leading roles in Sales & Marketing, Partner Strategy & Development and Product Management, strongly focused on expansive growth and sales within segments as Hospitality Technology, Supply Chain Logistics, and Global Software and Hardware Vendors - in Europe and North America.

Session Details: Congratulations! You have launched your own hotel app! Now, how do you get guests to use the app? 28-04-2022, 2:25 pm View In Agenda

Biography: Fleur is a payments enthusiast who gets very excited about solving problems for customers and their end customers. She started her journey at Adyen around 3 years ago in the Technical Support team where product knowledge around payments was first established. Throughout those first years in a customer-facing product role, it became apparent that serving customers and its partners came very natural to her whereafter she moved into a more industry focused role as there seemed to be a need for that industry specific knowledge within the company. She already had a lot of affinity with Hospitality and the excitement for this industry was really around technology and showing the industry the added value of integrated systems and making better use of technology. How come we take the frictionless customer journeys in Retail and Airlines for granted, but in Hospitality we are still used to the status quo?

Session Details: Integrated Payment Solutions that Enhance Guest Journeys 27-04-2022, 8:45 am View In Agenda

Biography: Juan José Llorente has lead Adyen’s activity in Spain and Portugal since 2013 as Country Manager. His work has allowed the company to boost its presence in the Spanish e-commerce and retail market, increasing the client portfolio with companies from the fashion, hospitality and travel verticals. He has an extensive experience in the payments and e-commerce vertical, in which he has held different positions of responsibility in companies such as PayPal or Amadeus. Juan José developed his university studies in Spain, France and Germany, with an MBA from IESE and Northwestern University - Kellogg School of Management. He is passionate about languages, different, culturas, travel, family and sports.

Session Details: Integrated Payment Solutions that Enhance Guest Journeys 27-04-2022, 8:45 am View In Agenda

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Session Details: Removing the Disconnect with Distribution 27-04-2022, 3:00 pm View In Agenda

Biography: Hospitality enthusiast with a demonstrated history of working with travel tech companies, always looking for the latest innovations to move the hotel industry forward, enabling hotels to create modern guest experiences!

Session Details: Panel - From cloud to digital PMS: Navigating the journey to digital 28-04-2022, 4:15 pm View In Agenda

Biography: Michael has been in the hospitality industry for 17 years, starting in hotel operations, working overseas in some of the finest hotels in the world. Since 10 years, Schäffner is part of the technology sector and held several management positions in sales and marketing. In March 2017, he joined Duetto to build up the presence in the German speaking markets. He is also a guest lecturer at the University of Cooperative Education in Ravensburg. While travelling, he likes to bring his running shoes exploring new places and cities

Session Details: VUCA - How do Hotels Stay Profitable? 27-04-2022, 9:45 am View In Agenda

Biography: Michael has 20 years’ experience of the hospitality industry within IT. Having spent many years in business development he progressed to managing Global brands for TeleAdapt managing the Accor account. In 2014 he joined DanMagi and has become an invaluable member of the team. Most recently he has become Account Director focusing on account customer care. Michael is based in London, UK.

Session Details: Panel discussion: Coopetition – Why working as one will help the industry thrive 28-04-2022, 1:55 pm View In Agenda

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Session Details: Panel discussion: Enhance customer engagement levels through a seamless omnichannel payment experience 27-04-2022, 4:50 pm View In Agenda

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Session Details: Panel discussion: Enhance customer engagement levels through a seamless omnichannel payment experience 27-04-2022, 4:50 pm View In Agenda

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Session Details: Sustainability Cannot be Postponed: How Technology Support the Challenges of Stranded Asset in Real Estate Space 27-04-2022, 3:00 pm View In Agenda

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Session Details: Sustainability Cannot be Postponed: How Technology Support the Challenges of Stranded Asset in Real Estate Space 27-04-2022, 3:00 pm View In Agenda