International Hotel Technology Forum 2021
Virtual Event
27th-28th April, 2021
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International Hotel Technology Forum 2021
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FROM DISRUPTION TO ADOPTION FROM COVID-19 – Keeping Hotels alive during the pandemic
With the continuous uncertainty and the challenges COVID-19 poses to the hospitality industry; we feel bringing the industry together and sharing light on the issues and identifying solutions is the right way to go forward. With this in mind, It is a pleasure to announce the return of the International Hotel Technology Forum taking place VIRTUALLY on the 27-28 April 2021.
With COVID causing disruption across the various industries, with hospitality one of the worst hit; the forum will bring together hoteliers, management companies, OTAs, and solution providers to discuss the learnings and challenges of 2020, how technology is helping transform the hotel industry while looking forward to in enhancing guest experience to increasing revenue and driving profitability.
A FANTASTIC NETWORK OF YOUR PEERS AND COLLEAGUES RIGHT AT A TAP OR CLICK OF A BUTTON
Simply register, login on the day and get ready to connect and learn. With the right network at your fingertips, catching up with your peers has never been so easy – even from a distance.
💻 Watch live and recorded thought leadership presentations
🗣️ Take part in live Q&A with industry experts from across the globe
👩💻 One-to-one & group video chat with each solution provider
🤝 Chat & network with anyone on the platform
📊 Take part in our interactive polls
👥 Join live panel debates and discussions
🛍️ Download resources from solution providers to your event bag

Christian Lunden
Director of Future Business,Nordic Choice Hotels
Biography:
Session Details: Why 1% of the business is more important than the 99% 27-04-2021, 11:00 am View In Agenda

Gerald Scheurmann-Kettner
CIO,Event Hotels
Biography:
Session Details: Future Innovations: Evolving Guest Experience With The Enhancement Of Robots In Hospitality 28-04-2021, 9:00 am View In Agenda

Raul Gonzalez
CEO,Barcelo Group
Biography:
Session Details: Reconsidering Your Business Strategy To Stay Relevant In The Current Climate 28-04-2021, 12:40 pm View In Agenda

Diego Calvo
CEO & Founder,Concept Hotel Group
Biography:
Session Details: Keeping guests engaged: the role of conceptual hotels 27-04-2021, 12:10 pm View In Agenda

Daniel Wishnia
Chief Digital Transformation Officer ,Aroundtown SA
Biography: Develop a digital vision that helps drive growth for the company. As part of that mission, I build internal capability focused on implementing new technologies, improving the company existing ones and ensuring the adequate use of all our digital resources to deliver solutions to our customers. https://www.linkedin.com/in/dwishnia
Session Details: Sustainable hotels: working towards a greener world 27-04-2021, 12:40 pm View In Agenda

Patty deGruiter
Vice Revenue and Sales,Sircle Collection
Biography:
Session Details: Revenue Management Techniques During COVID-19 28-04-2021, 11:50 am View In Agenda

Alexandra Schuhmann
Global Senior Director of Travel Industry Partnerships,BWH Hotel Group
Biography:
Session Details: Keeping guests at the heart of business strategies 28-04-2021, 11:00 am View In Agenda

Tomeu Fiol
Global Hotels Technologies Director,Melia Hotels International
Biography:
Passionate about is how the Digital Age will transform and evolve the Tourism Industry we know and enjoy. How by applying new technologies and developing them, you can optimize a hotel or restaurant operations, elevate the knowledge and way you interact with your customers or create a new product that could change or create a new segment/market thanks to our new digital world. I want definitely be part of it.
Melia Hotels International:
Meliá Hotels International is unique among the 20 largest international hotel groups, with more than 390 hotels in 42 Countries, in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. Our corporate slogan is: "Leisure at heart, business in mind"
Session Details: From cloud to digital PMS: navigating the journey to digital 27-04-2021, 9:50 am View In Agenda

Dado Ljumanovic
Group Director, Digital Media & CRM,Sircle Collection
Biography:
Session Details: Distribution strategies of tomorrow 27-04-2021, 11:50 am View In Agenda

Menelaos Petrovas
Director of Digital Marketing,Airport Hotel Basel
Biography:
Session Details: How Can Blockchain Work For Hotels & The Wider Travel Industry? 27-04-2021, 1:00 pm View In Agenda

Abbas El shabasy
Regional IT Director, Sunrise Resorts and Cruises,
Biography: I am presently employed as a Hotel Systems Manager, utilizing my previous experience in hotels. I have proved my ability to deal effectively with difficult situations in making an excellent analysis of Network needs and troubleshooting the user’s problems. Furthermore, I am continually upgrading my skills in order to satisfy different work requirements. I’m seeking for Regional Information Technology Manager Position, utilizing my previous Experience skills as well as my network which are proved my ability to manage multi Systems Network environment, furthermore, ability to upgrade my skills by which is Suitable to the new Networks environments and multinational corporations.
Session Details: Reviewing the automated guest experience landscape such as automated check in and out and mobile access as the way forward 27-04-2021, 1:20 pm View In Agenda

Markus Felinger
Director Systems & Enterprise Analytics,Falkensteiner Hotels & Residences
Biography:
Session Details: 2020 and beyond: shifting from PMS to CRM / CRS centric model 28-04-2021, 9:50 am View In Agenda

Magdalena Osmola
Marketing Director, Vale do Lobo Resort
Biography: Magdalena is a marketing strategist captivated by behavioural, wellbeing and new lifestyle trends. She has over 10years of multi-market experience across trade, client and agency sides. At European tourism association (ETOA) she led campaigns promoting Europe as a destination. Working for marketing agency Accord, she promoted campaigns for various travel clients including hotels and destinations. She has co-organised events with Google London and other partners. Subsequently, Magdalena moved to work on concept development for new openings in Portugal to finally join Vale do Lobo Resort in 2019. Magdalena works on profiling new audiences and designing creative ways of promoting Vale do Lobo’s “effortless resort living” concept and their residential tourism experience. She embraces the need to focus on ‘new luxury’: community-feel, wellbeing, active living, sustainability, growth and contribution. All delivered through integrated campaigns led by social, influencer, content and events campaigns. She regularly speaks at international conferences. As a typical unsettled mind, Magdalena has a keen interest in digital, holds Tourism Management MA, Google Squared Digital Marketing certification and is an MCIM. She is also a mindfulness & flow state coach, passions which she embraces both personally and professionally.
Session Details: New Customer Behavioural Trends During COVID-19 28-04-2021, 12:10 pm View In Agenda

Mirella Premeru
Director of Revenue Management Sector, Valamar Riviera,Valamar Hotels & Resorts
Biography:
Session Details: Identifying the vendor selection criteria in relation to start-ups versus established service providers 28-04-2021, 1:00 pm View In Agenda

Joanna Becker-Birck
Communications Director EMEA,WorldHotels Collection
Biography: I've gathered decades of coaching, speaking & training to create a service I'm truly passionate about - helping others find more room to breathe and live calmer, more organized lives, starting with the physical clutter around them. From decluttering corporate spaces & homes to providing the tools and confidence to stay organized; my purpose is to help businesses, families and individuals to become more productive, less stressed, simplify and focus. I am also an experienced Coach, Consultant and Marketeer driving brand vision, marketing strategy and team motivation in a global environment. I'm passionate about people, minimalism, branding and creative development, drawing on my time in the UK, German and Italian markets and building a strong network throughout the hospitality, tourism and advertising industries.
Session Details: The importance of having a narrative – why hotels need a story 27-04-2021, 1:40 pm View In Agenda

Patrick Apostolo
Corporate Operations Manager EMEA,Radisson Hotel Group
Biography:
Session Details: Robotics and automation: the future of the service industry 27-04-2021, 9:00 am View In Agenda

Jon Siberry
Group Revenue Manager,Sarova
Biography:
Session Details: Revenue Management Techniques During COVID-19 28-04-2021, 1:20 pm View In Agenda

Filipe Oliveira
Senior Analyst,GlobalData
Biography: Business intelligence, research, analysis and forecast in consumer goods and services. Providing strategic insights on market trends, competitive landscape and technology developments. Consumer behaviour, FMCGs, electronics, IoT and smart home are some of my areas of interest.
Session Details: View In Agenda
Sponsors

Adria Scan is an ID/Passport scanners provider.
Our solution transfers all data from scanned documents into hotels software within a few seconds.
Integrated with over 50 hotel software and recognized by leading hotel chains and independent hotels across 80+ countries makes us leaders on the global market.



Duetto’s Revenue Strategy Platform and suite of cloud applications address hospitality’s complexity in distribution and technology, providing powerful solutions that increase conversion, guest loyalty and revenue.


Exponential-e delivers Connectivity, Cloud, Voice, Data Centre and IT services to hotels across Europe. We are renowned for our customer centric approach and have been awarded 7 ISO accreditations. We wholly own our superfast business Network and have a UK based 24 x 7 / 365 service desk.





Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of the company's consolidated revenue is derived from contract support, maintenance and subscription services. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA, and offices in Singapore, Hong Kong and Malaysia. For more information, visit www.agilysys.com




Lifestyle Technologies
SPONSORSHIP ENQUIRIES
If you have a service or product you would like to showcase, please use the details below to make contact with our team.
Herdip Kaur
Forum Director
T: +44 (0) 207 936 6539
E: HerdipKaur@arena-international.com
SPEAKER OPPORTUNITIES
If you have would like to join the stage for 2021 please contact our production team using the contact details below, we would love to hear from you.
James Reidy
E: james.reidy@arena-international.com