International Hotel Technology Forum 2021

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Session Details: Future Innovations: Evolving Guest Experience With The Enhancement Of Robots In Hospitality 28-04-2021, 9:00 am View In Agenda

Biography: Develop a digital vision that helps drive growth for the company. As part of that mission, I build internal capability focused on implementing new technologies, improving the company existing ones and ensuring the adequate use of all our digital resources to deliver solutions to our customers. https://www.linkedin.com/in/dwishnia  

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Session Details: Commodization vs Differentiation: The Digitalisation Challenge for Leisure Hotels 27-04-2021, 11:10 am View In Agenda

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Session Details: Capturing New Revenue Streams To Help Keep Your Business afloat 28-04-2021, 12:00 pm View In Agenda

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Session Details: Distribution and Revenue Management strategies During Covid 27-04-2021, 1:10 pm View In Agenda

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Session Details: Keeping guests at the heart of business strategies 28-04-2021, 11:00 am View In Agenda

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Passionate about is how the Digital Age will transform and evolve the Tourism Industry we know and enjoy. How by applying new technologies and developing them, you can optimize a hotel or restaurant operations, elevate the knowledge and way you interact with your customers or create a new product that could change or create a new segment/market thanks to our new digital world. I want definitely be part of it. 

Melia Hotels International:

Meliá Hotels International is unique among the 20 largest international hotel groups, with more than 390 hotels in 42 Countries, in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. Our corporate slogan is: "Leisure at heart, business in mind"

Session Details: From cloud to digital PMS: navigating the journey to digital 27-04-2021, 10:00 am View In Agenda

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Session Details: Why 1% of the business is more important than the 99% 27-04-2021, 2:55 pm View In Agenda

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Session Details: Distribution strategies of tomorrow 27-04-2021, 12:10 pm View In Agenda

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Session Details: Digital transformation & the importance of data 27-04-2021, 3:20 pm View In Agenda

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Session Details: Reviewing the automated guest experience landscape such as automated check in and out and mobile access as the way forward 27-04-2021, 2:05 pm View In Agenda

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Session Details: 2020 and beyond: shifting from PMS to CRM / CRS centric model 28-04-2021, 10:00 am View In Agenda

Biography: Magdalena is a marketing strategist captivated by behavioural, wellbeing and new lifestyle trends. She has over 10years of multi-market experience across trade, client and agency sides. At European tourism association (ETOA) she led campaigns promoting Europe as a destination. Working for marketing agency Accord, she promoted campaigns for various travel clients including hotels and destinations. She has co-organised events with Google London and other partners. Subsequently, Magdalena moved to work on concept development for new openings in Portugal to finally join Vale do Lobo Resort in 2019. Magdalena works on profiling new audiences and designing creative ways of promoting Vale do Lobo’s “effortless resort living” concept and their residential tourism experience. She embraces the need to focus on ‘new luxury’: community-feel, wellbeing, active living, sustainability, growth and contribution. All delivered through integrated campaigns led by social, influencer, content and events campaigns. She regularly speaks at international conferences. As a typical unsettled mind, Magdalena has a keen interest in digital, holds Tourism Management MA, Google Squared Digital Marketing certification and is an MCIM. She is also a mindfulness & flow state coach, passions which she embraces both personally and professionally. 

Session Details: New Customer Behavioural Trends During COVID-19 28-04-2021, 12:25 pm View In Agenda

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Session Details: Identifying the vendor selection criteria in relation to start-ups versus established service providers 28-04-2021, 2:45 pm View In Agenda

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Session Details: How to optimize your cost of acquisition post Covid-19 28-04-2021, 2:20 pm View In Agenda

Biography: I've gathered decades of coaching, speaking & training to create a service I'm truly passionate about - helping others find more room to breathe and live calmer, more organized lives, starting with the physical clutter around them. From decluttering corporate spaces & homes to providing the tools and confidence to stay organized; my purpose is to help businesses, families and individuals to become more productive, less stressed, simplify and focus. I am also an experienced Coach, Consultant and Marketeer driving brand vision, marketing strategy and team motivation in a global environment. I'm passionate about people, minimalism, branding and creative development, drawing on my time in the UK, German and Italian markets and building a strong network throughout the hospitality, tourism and advertising industries.

Session Details: The importance of having a narrative – why hotels need a story 27-04-2021, 2:30 pm View In Agenda

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Session Details: Robotics and automation: the future of the service industry 27-04-2021, 9:00 am View In Agenda

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Session Details: Revenue Management Techniques During COVID-19 28-04-2021, 1:55 pm View In Agenda

Biography: Business intelligence, research, analysis and forecast in consumer goods and services. Providing strategic insights on market trends, competitive landscape and technology developments. Consumer behaviour, FMCGs, electronics, IoT and smart home are some of my areas of interest.

Session Details: How Should Hotels Tech Enable Their Businesses 28-04-2021, 3:10 pm View In Agenda

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Kimberley Hoevers started her journey within Worldline in 2018 in the role of account manager Hospitality, Travel & Ticketing for the Dutch market after finalising the studies Front Office Management and Leisure Management. In November last year she made a switch to the global hospitality team where she is using her expertise and knowledge to conquer the international world of hospitality.

She is passionate about payment solutions for the hospitality industry, which in her opinion, combine the best of both worlds and she is always there to support her customers the best way she can.

Being there for customers to help them out, or just to have a good conversation, is her biggest drive to stay motivated and energized all day.

Session Details: Is Your Hotel Embracing The Age Of Digital Payments? 28-04-2021, 11:30 am View In Agenda

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Session Details: Is Your Hotel Embracing The Age Of Digital Payments? 28-04-2021, 11:30 am View In Agenda

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Session Details: Future proofing hotels for Group and Event Business or Technology redefining the Meeting and Event Industry 27-04-2021, 10:30 am View In Agenda

Biography: Dr. Michael Toedt is one of the most renowned experts in the field of Big Data and CRM. His professional life to date can be divided into two areas: First, his goal was to take over his parents' hotel business. After two specialist training courses and experience in the star gastronomy sector, he studied business administration with a focus on the hotel industry. In 2000, he started his second career in the field of CRM at the Schörghuber Group of Companies, and in 2005 founded Toedt, Dr. Selk & Coll. GmbH. Since then TS&C has made a name for itself as a software company and think tank for data-driven management. In 2013, Michael Toedt wrote the CRM guide of the Austrian Hotel Association and in 2015 the book "Big Data" was published, which has since become a standard work. He wrote his doctorate in 2016 on the influence of communication on sales figures in the luxury hotel industry.

Session Details: Who takes over the role of the PMS? 27-04-2021, 11:40 am View In Agenda

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Session Details: Future proofing hotels for Group and Event Business or Technology redefining the Meeting and Event Industry 27-04-2021, 10:30 am View In Agenda

Biography: Lauren is a passionate entrepreneur and accomplished Executive with more than 25 years domestic and international experience in operations, P&L oversight, multi-channel distribution and marketing across startups and growth organisations in Manufacturing , Retail (FMCG), Advertising and Technology. A results oriented and decisive leader with a proven track record in building multi-million dollar organisations, with a background in Programming, Accounting and Marketing, Lauren has successfully built multiple companies from startup to financial and strategic exit.

Session Details: Future proofing hotels for Group and Event Business or Technology redefining the Meeting and Event Industry 27-04-2021, 10:30 am View In Agenda

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Session Details: What’s Happening Right Now? A Snapshot Into The Hotel Technology Industry 27-04-2021, 1:35 pm View In Agenda

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Session Details: What’s Happening Right Now? A Snapshot Into The Hotel Technology Industry 27-04-2021, 1:35 pm View In Agenda

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Session Details: What’s Happening Right Now? A Snapshot Into The Hotel Technology Industry 27-04-2021, 1:35 pm View In Agenda

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Session Details: Future Network – Why B&B Hotels are Ready For Digitalisation With a Scalable IT Infrastructure 27-04-2021, 12:35 pm View In Agenda

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Session Details: Future Network – Why B&B Hotels are Ready For Digitalisation With a Scalable IT Infrastructure 27-04-2021, 12:35 pm View In Agenda

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Session Details: Post-Covid hospitality reality. How technology helps hoteliers to get up 28-04-2021, 10:30 am View In Agenda

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Session Details: Reconsidering Your Business Strategy To Stay Relevant In The Current Climate 28-04-2021, 1:00 pm View In Agenda

Biography: Yannis Pagoulatos is a European hospitality vertical sales head with LG Business Solutions Europe. Operating from LG’s European HQ, his scope includes key international account management for hotel chains and cruises, as well as business development in new hospitality verticals.

Session Details: LG Hospitality Solution - Future of Hospitality Solution 27-04-2021, 9:30 am View In Agenda

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Session Details: What’s Happening Right Now? A Snapshot Into The Hotel Technology Industry 28-04-2021, 1:25 pm View In Agenda

Biography:

Session Details: What’s Happening Right Now? A Snapshot Into The Hotel Technology Industry 28-04-2021, 1:25 pm View In Agenda