IHTF - International Hotel Technology Forum 2020
Arena International is proud to announce the 19th Edition of the International Hotel Technology Forum will be held in Vienna, Austria!
Over the course of 3 days, attendees hear over 50 presenters tackle the most pressing issues facing the industry. Bringing under one roof senior level executives from both technology and marketing side, the forum leaves the audience every year with end-to-end solutions to enhance customer experience, whilst improving operational agility.
Alongside a comprehensive learning programme, delegates and suppliers have the opportunity to take part in a series of pre-scheduled business meetings where we match hoteliers with solution providers.
WHAT TO EXPECT FOR 2020?
Welcome to the 18th annual International Hotel Technology Forum (IHTF) 2020, the leading face- to-face event for the hotel technology industry. As we head into our 18th year, we wanted to give you an insight into what it is about IHTF that has made us so successful over the years in the hospitality technology sector.
800 – 1:1 MEETINGS OVER 3 DAYS!
This is an exceptional networking opportunity for hoteliers, technology providers and through-leaders. Meet industry C-Suite and Director level executives to make valuable connection at this annual thought leadership platform.
Join like-minded hoteliers to learn new perspectives and case studies through presentation, panel discussions, interactive round tables, 1:1 meetings and workshops.
The conference discusses the vital connections between process, tools and techniques to manage change. Update your knowledge to create new strategies for hoteliers to enact change.
Did you know over most of the technology of today’s wi-fi service providers was designed and built before tablets and smart phones even existed. Service providers don’t tell you this, but it is one reason why wi-fi is so high on your guest complaint list, as their systems struggle to cope. On average, 79% of devices on a hotel network are smart devices – does your current provider allow you to communicate directly to your guest on their trusted device?
Danmagi is a new type of guest wi-fi service provider that is refreshingly transparent, honest and of high quality. Our technology has been built on a new type of platform for the new communication habits of your guests, regardless of type of device they bring.
Our vision is straightforward: Reliable quality guest internet that is easy to join and really works. We will significantly reduce guest complaints on wi-fi, increase guest satisfaction and boost hotel revenues.
Don’t have frustrated guests – come have a chat with us here at IHTF.
Danmagi is a global provider of hotel wi-fi services. We have highly professional teams and offices in 3 continents; Latin America, EMEA and Asia Pacific, but can support our clients anywhere. We are built fully redundant as standard.
 based on statistics from Danmagi’s systems
Specifically designed for Hotels, HUB allows for optimized and increased control of interdepartmental operations with ease.
With modules supporting Housekeeping, Food & Beverage, Maintenance, Guest Experience and the Management teams, HUB has proven to successfully cater to the operational demands of hotels ranging from those primarily for conference & business, to those targeting Resorts & Leisure.
HUB is symbol of flexibility; having a core team of developers solely focused on adapting the app to the specific needs of each hotel.
Such customization further allows the management team the great advantage to review analysed results, from both detailed and big-picture perspective, encouraging a greater understanding of their business' strengths and weaknesses – live, consistently in real-time.
HUB is the business support solution for operational optimization with a fresh and clean perspective on the past, present, and potential situation of any hotel.
Go beyond with your digital age transformation.
Why wait? Let's HUB your Hotel.
protel hotel software, founded in 1994, is one of the world's leading property management system (PMS) providers that develops and sells technology and service solutions specifically and exclusively for the hotel industry and related sectors.
protel's product portfolio caters to the individual needs of every market segment, from small individual hotels to multinational hotel groups. By offering licensed on-premises, software-as a-service (SaaS) as well as mobile solutions, protel provides clients with the flexibility to quickly adapt as their business needs change and evolve.
protel hotel management systems are cost-effective tools that enable central collecting, integrating and multiple use of data that provides the needed information to all areas of operation within the hotel at the push of a button. The consistent focus on the demands of a single industry makes protel one of the most experienced and successful providers of professional hotel management systems.
All-in-one hotel software solution
With more than 1,000 interfaces to external systems, such as PBX, PoS, yield management, online reservation, credit card, minibar and a high number of software extensions (sales and marketing, banquet, web booking engine, business intelligence, social media booking tools and emailing tools), protel offers a perfect all-in-one hotel software solution.
Leading hospitality in the cloud
SaaS solutions outsource the hardware, software and data to the internet cloud and open up new possibilities for the hotel industry's IT management. Web-based solutions are perfect for all hoteliers who value flexibility, mobility, reliability and security without having to manage the entire system themselves. protel offers two SaaS solutions: bookatonce and protel Air.
Being the first on the market to offer a cloud-based PMS with bookatonce in 2009, protel set its foot on a new frontier in the hospitality industry. bookatonce is an easy-to-use hotel management system catering to B&Bs, vacation rentals and small hotels. The free Personal Edition includes all essential functions you need to manage your hotel up to five rooms. The cost-effective Business Edition is for property owners who have more rooms and require more functionalities and comfort.
protel Air, launched in 2011, is a comprehensive, highly integrated and cost-effective web-based hotel management system that supports all areas of work at the front desk and behind the scenes. The broad spectrum of protel interfaces connects protel Air to other systems used in your hotel, such as PoS, PBX, backoffice, minibar, PayTV, reservation (IDS/IBE) and wellness.
On-premise hotel management
The protel Single Property Edition is a mature, internationally proven hotel management software for mid-market operators and large individual hotels. Check in, serve and check out your guests with the greatest of ease; protel SPE provides effortless processes and fast, reliable access to all crucial information.
As a central property management system, protel Multi Property Edition (MPE) can transform even a global hotel chain into a single unit. All connected hotels access the same guest information from a central database. Data and functions are available in real time at every property. Let hotels reap the benefits of having clean data stocks and lean business processes.
Hospitality on the go: mobility with hotel apps
Mobility is a given in today's society and it is necessary to take care of business when it fits your schedule. protel for iPad is the first fully mobile hotel management system and the perfect solution for all who are aiming to exceed their guests' expectations in customer service.
Keeping IT simple in the hotel industry
protel and its products evolve around the hoteliers need to simplify daily business processes and the guests' quest for more speed, mobility and 'coolness'.
Having started with a simple electronic room plan in the mid-90s, protel's product portfolio has grown to encompass all operating processes within the hotel, from reservation and guest service to online marketing and distribution. The strategic forecast now depends on guest demands, the planning and implementation of complex pricing strategies and the evaluation of all information on the basis of business intelligence. By offering easy-to-use, reliable and evolving software systems, protel fulfils its obligation to keep IT simple.
Hotel software made in Germany
The company is headquartered in the German city of Dortmund, situated right in the centre of Europe between Paris and Berlin in one of the leading economic regions in the EU, the Rhine-Ruhr area. Cooperating with a dense network of international business partners and operating a branch in Dubai, protel is represented worldwide.
Almost 10,000 hotels and hotel management schools in 70 countries (including 3,000 SaaS registrations) attest to protel's high-level expertise, profound ingenuity and trusted reliability.
Powered by protel: four major firsts in the hotel industry:
- 1994: Launched the world's first windows-based hotel management system
- 2009: Launched bookatonce, world's first cloud-based hotel management system
- 2009: Launched bookatonce for iPhone, world's first native iOS hotel management app
- 2011: Launched world's first hotel management native iPad app (bookatonce, protel & protel Air)
Founded in 2002, Knowcross Solutions develops cutting edge mobility and workflow products for the hospitality industry. TRITON, the flagship product of Knowcross Solutions has been helping luxury hotels to augment service standards and deliver unparalleled guest experiences whereas TRITON HK is set to revolutionise housekeeping operations. TRITON is currently deployed in over 35 countries at world's leading hotels belonging to brands like Kempinski, Hyatt, Sofitel, Swissôtel, Shangri-La, Oberoi, Radisson Blu etc.
Knowcross is a Microsoft Certified Partner, BlackBerry ISV Partner and Apple Partner. Through its active participation and leadership roles in HTNG (Hotel Technology Next Generation), Knowcross is helping to define standards for the next generation of hospitality
With more than 20 years of experience delivering unlimited distribution capabilities, mission-critical and scalable IT solutions to the world's biggest travel brands, Amadeus is in a unique position to offer hoteliers an advanced suite of IT and distribution solutions.
Amadeus Hotel Platform, our flagship solution, is a centralised hotel management solution that transforms hoteliers' IT and distribution capabilities. Built around one comprehensive database, and available as a Software-as-a-Service model, it combines central reservation system, above-property management, call centre, distribution to any channel, e-commerce and business intelligence into one fully integrated platform. It can also interface with Amadeus Revenue Management and any third-party application. What's more, several core components of Amadeus Hotel Platform are available as standalone solutions:
Hotel central reservation system
Built on open-technology architecture, the Amadeus Hotel Platform - Central Reservation System solution is a central point for unlimited distribution of your hotel rooms and services to all desired channels. Its sophisticated technology has the scalability and flexibility to adapt to new shopping trends and can support the highest volumes of look-to-book ratios and transactions from any channel. You can easily manage and distribute all types of content and enjoy higher flexibility in rate and inventory settings. The e-commerce solutions for web and mobile platforms and the built-in call centre application allow for better service to your guests while increasing booking conversions.
Hotel data administration application
Amadeus Hotel Platform - Content Management is a centrally hosted data administration application that allows hotels to upload, store, manage and distribute textual and multimedia content to both indirect and direct channels, simply and effectively. You can deliver sales-critical information to your target audience in the right place, at the right time, and in the preferred language, thanks to a highly intuitive and flexible user interface that lets you customise your content by channel and market. You can eliminate the risk of discrepancy and maintain content coherency across channels while boosting booking conversion with extensive and relevant commercial content.
Multi-channel distribution solution for hotels
Amadeus Hotel Platform - Channel Hub is a multi-channel distribution solution built with a single interface to connect hotels to online travel agencies, travel websites, metasearch engines and GDSs - more efficiently and cost-effectively. The solution not only allows you to centrally manage which sales partners you wish to work with and how; it also lets you expand your distribution reach creating new audiences and maximise occupancy levels. You can grow your brand on a global scale with minimal effort and investment while enjoying fast deployment of new CRS business functionality across channels.
Multi-criteria hotel search solutions
Channel Hub Plus is a multi-channel distribution solution built with a single interface and search engine technology that facilitates powerful, multi-criteria hotel search. The single interface connects hotel chains to numerous sales channels while advanced data gathering technology protects your CRS from high volume hits and enables it to respond to shopping requests with the most relevant offers. You can expand your distribution reach creating new audiences, grow your brand on a global scale with minimal effort, enjoy fast deployment of new CRS business functionality and power your web and mobile platforms with innovative search capabilities while significantly improving your 'look-to-book' ratio.
Hotel revenue management system
Amadeus Hotel Platform - Revenue Management is a state-of-the-art solution that works to fill hotels' rooms at the most profitable price according to learned demand patterns, enabling hoteliers to transform their business performance by making informed inventory and rate management decisions based on concrete business intelligence. Using advanced forecasting models combined with detailed historical and future booking data, the solution makes intelligent rate and inventory recommendations to maximise hotels' revenue contribution and increase profitability.
Apaleo, a Munich based startup, recently presented the so called Open Hotel Management Platform.
A completely API driven concept the hotel industry has been waiting for years which will allow the hotelier to choose from a variety of applications.
Any kind of inventory (i.e. rooms, beds, workspaces, meeting rooms) is supported along with flexible time slices and a maximum level of self-configurability.
Exponential-e delivers Connectivity, Cloud, Voice, Data Centre and IT services to hotels across Europe. We are renowned for our customer centric approach and have been awarded 7 ISO accreditations. We wholly own our superfast business Network and have a UK based 24 x 7 / 365 service desk.
KraftCom systems are used all over the world by leading hospitality and healthcare companies and
enables properties of all sizes to achieve maximum guest satisfaction at the most profitable rate.
KraftCom as one of the leading Service Provider in Europe and patent owner in encryption with strong focus on your guests, is providing solutions for hospitality and healthcare industry such as wireless internet access with flexible network design. Beyond this, we also offer full high-performance integration of our ASE product portfolio as out-of-the-box services like:
ASE-Net - LAN/WLAN infrastructure
ASE-TV - IP-based TV systems as full service
ASE-Frames - digital signage – information, advertising, guest entertainment systems and location-based information
ASE-Phone - Voip solutions, sophisticated reinforcement solutions for hot spots
ASE-QM - cloud-based tool for internal communication and process optimization
ASE-Mobile - content providing in communication, media, room/energy-control, services and room key solution as APP for Android and Apple or Tablet installation
Maitre’D by Posera is a leading provider of hospitality EPOS systems and services, with over 3,000 installations in restaurants, bars, pubs and hotels across Scotland and the UK, and more than 20,000 customers worldwide. Since 1999, Maitre’D has become synonymous with excellence in hospitality EPOS Systems. Our European team, based in the UK, has many years of expertise in helping hospitality businesses analyse their operations and providing a turnkey EPOS system; reliable software and hardware, staff training, EPOS system installation services, and post-sale software and hardware support services.
Televes is a leading global company focusing on the design, development and manufacture of systems and products associated with telecommunications services for the home, and specialising in reception and broadcast of television signals. The company’s headquarters are located in Santiago de Compostela (Spain), where the company was founded in 1958. At present, Televes is the head of a Corporation formed by 21 subsidiaries (technological, industrial or commercial), near 700 employees and 53 invention patents.
Televes has ten international subsidiaries in Portugal, France, UK, Italy, Germany, Poland, Russia, UAE, China and USA, and distributes its products to more than one hundred countries on five continents through an extensive network of distributors. Throughout its 55 years of experience, Televes has launched more than 1,500 different products, an achievement that is understood from the company´s real passion for manufacturing. The company produces at its own facilities to ensure the highest quality. To achieve this, it has been a pioneer in the implementation of automated robotised lines and has its own testing and quality control laboratories. Therefore, the brand’s products proudly display the "European Technology Made in Europe" stamp.
JULIA, established in 1967, serves more than 40 countries worldwide, issuing millions of contactless media monthly. Its 50 years of experience guarantees exceptional quality merged with Italian design excellence. Nowadays, as an innovation leader in the RFID KEY CARD space, JULIA brings the ECO revolution into the hospitality industry.
Adria Scan is an ID/Passport scanners provider.
Our solution transfers all data from scanned documents into hotels software within a few seconds.
Integrated with over 50 hotel software and recognized by leading hotel chains and independent hotels across 80+ countries makes us leaders on the global market.
We use RFID/NFC technology to provide our clients bespoke solutions that improve their operating management systems and deliver unique experiences for end users. We have developed flexible software solutions for access control, cashless payments, business intelligence among others, specially designed for the hospitality, sports, entertainment and leisure industries.
Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of the company's consolidated revenue is derived from contract support, maintenance and subscription services. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA, and offices in Singapore, Hong Kong and Malaysia. For more information, visit www.agilysys.com
If you have would like to join the stage for 2020 please contact our production team using the contact details below, we would love to hear from you.
T: +44 (0) 207 936 6645