IHTF - International Hotel Technology Forum 2020

• Presenting what digital transformation means and how to leverage hidden data
• Identifying which core systems store data to best utilize this
• Unlocking valuable data through the adoption of cloud technology to streamline processes
• Showcasing TUI Hotels & Resorts achievements to share practical advice

• With alternative payment methods on the rise: hotels are adapting their payment strategy
• How PSD2 regulation impacts the hotel industry?
• Guests’ expectations are changing: on delivering best payment experience

• Introducing the EVENT hotels´ app to provide a seamless guest experience
• Identifying challenges with existing it-systems when developing in-house
• Harnessing custom technology to streamline and improve guest experience

• From mobility to speed: what do guests expect from hotels today and how will this evolve?
• A cyclical journey: enhancing customer journeys to keep guests on-side
• Creating the ultimate hotel experience: seamless and personal CX
• Investing in technologies with a clear goal in mind: ensuring ROI for the business
• Data is the new oil: harnessing the power of data to improve profitability and engagement
• Investing in staff: keeping employees on-side to champion corporate goals and deliver seamless services

Friction is one of the biggest threat to businesses today as consumer expectations continue to rise with the pace of technology. In travel the possibility of friction increases due to the path to purchase being fragmented from Discovery through to Booking.

Learn from Facebook about their vision of a Zero Friction future and how consumers engage with travel brands on their platforms.

• From housekeeping to check in: understanding the potential of robots in hospitality
• How might guests react to robots, and how will this impact employees?
• Reality check: in what timeframe will this transformation take place?
• Keeping the human touch present during this time of change

• Demographic background & travel habits
• Usage of internet & mobile devices
• Preferences of guests
• Recommendations for implementation

• Legacy systems, new technologies and skillsets: what must be considered when preparing to digitalise processes, and what challenges might hoteliers face?
• Automating internal processes: which tasks are best suited to be automated and why?
• Saving costs, improving margins: which new technologies have the best ROI and why?

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

• Looking into trends in the private home: what’s next for smart rooms?
• Google, order a club sandwich: has the voice revolution really taken off in hotels?
• Maintaining consumer trust within smart rooms: finding the balance between personalised services and being intrusive
• Sleeping, health and wellbeing: in what ways will rooms have to advance to satisfy evolving guest expectations?
• IoT and connectivity: connecting the smart room with PMS to save operating costs

• The leap to digital: making back-office digitalisation a priority along-side guest experience
• Utilizing advanced data analytics to enrich guest profiles and improve experience
• Giving staff the right digital tools to improve guest experience

• Understand how to shift GDPR compliance efforts from a one-off activity into business as usual
• Take home a step-by-step approach to ongoing GDPR compliance within your company
• Realise how ongoing GDPR efforts can set your company up for success with other global privacy laws

• Developing a business intelligence system to track productivity of employees
• Extracting relevant data to best forecast staffing needed and predict behaviour
• Becoming a more agile workforce through the use of data and trend predictions

A new hospitality market is taking shape as we speak. Power is shifting between distributors, operators and consumers, and walls are broken down between previous silos that suddenly compete for the same loyalty with whole new business models and hybrid user experiences. What role do we take in shaping it? How can we shape the future without losing focus on the present?

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

Each speaker will get 15 minutes to explore the boundary-pushing initiatives they’re driving in the hotel industry. Learn how nimble players are innovating and capitalising on technology to drive change, and understand their priorities when undergoing unique transformations.

Showcase 1 | Ruby Hotels
Dig deep into Ruby Hotels’ LEAN LUXURY concept and uncover the agile tech behind this innovative philosophy

Reserved for Protel

Reserved for Sponsor

All innovation showcase speakers will come back on stage for an interactive Q&A session

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

• Mobility is key: the future of check in experiences, food and beverage, and more
• Going fully digital: integrated security on phones and apps
• AI and chatbots: achieving speed and instant responses for clients
• Ensuring that all customer-facing elements are easily accessible and connected to create a seamless experience
• Having the right networks to support connectivity

Reserved for Amadeus

• Making investment decisions that will be relevant in the next 5 years: what must be considered?
• Utilizing RFID & keyless entry technology to encourage guest interaction through increasing communication whilst not compromising on security
• Exploring green technology investments to drive sustainability and green credentials to guests
• Keeping up with the likes of Google, Amazon, Facebook and Apple
• Designing centralised systems: having a long-term view of technology investments for centralisation and simple integration
•  Smaller chains versus industry giants: how must individual corporate strategies be taken into account when investing in new technologies?

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

• Identifying how to create successful concept hotels to driven occupancy
• Determining the different challenges faced in the design and upkeep to maintain quality
• Utilizing technology to create virtual and physical experiences

Case study | Pandox

Identifying & reducing the true cost of acquisition

• Addressing the rising cost of guest acquisition across the hotel industry
• Discussing how hotels can manage 3rd party booking partners to reduce overall cost
• Utilising NetRevPar data to determine sales and marketing spend to be allocated
• Sharing the Pandox case study and best practice to build and implement across hotel chains

• Predicting to determine what the future looks like for Revenue Strategy
• Presenting data obtained to analyse what this tells us

• Increase convenience while decreasing costs – remove the reliance on hotel staff through a digital customer journey
• Utilizing a new operating model to scale & open new locations faster than traditional hotel chains
• Introducing a low cost, high quality model to challenge industry disruptors Airbnb

• How are current marketing strategies set to evolve, and how will skillsets need to change to drive future campaigns?
• From specific demographics to macro trends: utilising big data to make decisions which will best engage guests
• Seeing the bigger picture: getting personalisation right throughout the different stages of the guest journey

Reserved for Fornova

• Working with OTAs: getting the most out of these platforms to improve the hotel’s marketing reach
• Driving traffic directly to hotel sites: how can this be achieved in today’s crowded distribution landscape?
• Developing fruitful loyalty programmes for guests
• Strengthening partnerships with third parties to increase bookings and profitability

• Integrating all key booking channels to optimize bookings and drive guests in a crowded marketplace
• Thinking outside the box: focusing on driving bookings through OTAs and the best approach with indirect boost programs.
• Owning the customer journey, understanding methods used to target guests through the Omni channel approach with the right media pre, during and post stay

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

• Identifying guest-facing tech to implement in new hotels to meet needs of all demographics
• Sourcing new tech: How to identify the must-haves for the future
• Understanding the demands for in-room tech and how to future-proof investments
• Creating the experience: the 25hours journey to create unique experiences utilizing tech

• How can you replace proprietary systems having “silo” guest databases with dotHospitality – a unified solution purpose-built for hospitality on Dynamics 365
• Cleanse, enrich, de-duplicate and merge guest and account information
• Empower your workforce with powerful guest relationship management tools and visualize guest profiles
• Dramatically improve contact centre operations with automated offer builders, follow-ups, and processing of reservations
• Manage service requests and housekeeping tasks intelligently
• Provide your sales colleagues the tools they really need to be efficient
• Unify venue scheduling, event management and catering delivery
• Automate campaign planning and budgeting and execute digital campaigns using real time information

• From energy to water usage: using technology to measure and monitor environmental impacts
• Finding climate-friendly solutions that don’t break the bank: what areas should be prioritised?
• Driving this message to guests and partners: making sustainability part of your brand

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

• Introducing Blockchain and its power to streamline back office processes
• Evaluating possible applications of Blockchain technology within the hotel environment
• Investigating viable partnerships with collaborators to accelerate Blockchain development
• Live Q&A from the audience to maximize Blockchain understanding

• Tablets, chatbots, smart speakers: what’s next for guest communication in rooms?
• In what ways has AI transformed communication between guests and hotels?
• Need for speed: how can hotel responses become faster, and what solutions can make this happen?
• WhatsApp, FB messenger, and more: how can hotels communicate with guests via their preferred channels while ensuring communications are secure?
• Going above and beyond: adding value by offering personalised updates and services

Each 30-minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.

We’ll have over 50 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.