International Hotel Technology Forum Asia Pacific 2025 (IHTF Asia)

Asia’s Ultimate Hotel Tech Forum: Driving Growth and Innovation Through Cutting-edge Advancements

18 - 19

November

2025
  • Marina Bay Sands Conference Center
  • Complimentary
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2024 Speakers

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Khang NGUYEN TRIEU​

Group Chief Technology Architect, Accor

20+ years of tech leadership in digital native companies and more traditional companies going for deep digital transformation. Strong advocate of “Management 3.0 | Agile Leadership Practices” and of "Tech for Good". My main leadership values: Transparency, Collaboration, Efficiency, Inclusion, Iteration.

What makes me wake up in a good mood every day is to lead Product and Tech / IT teams to:
- Ideate, Design, Build, Operate products and platforms at scale with a positive impact for the company, the society and the planet
- Architect and turn tech organizations & people into a strategic and high performing contributor to the company,
- Execute the digital | agile | devsecops agendas and transformation from C-level to operational level,
- Re-invent themselves by fostering a startup and "intrapreneurial management" mindset.

I also enjoy advising startups which need to scale up in their tech management practices.

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Mohamed Shafraz Hafiz​

Director of Digital Technology & Marketing, Pulse Hotels & Resorts

‘Award-Winning Marketing professional and Industry Panelist with B2C and DTC experience delivering through-the-line digital marketing campaigns that maximise sales and promotes tourism across a portfolio of luxury resorts in the Maldives.’

Experienced Director of Digital Technology & Marketing delivering the end-to-end integration of digital technology solutions into hotel workflows while launching digital campaigns to drive engagement for hotels and resorts. Collaborates to understand tourism priorities while taking ownership in delivering consistency within brand strategies across all deliverable touchpoints. Skilfully balances the demands of teams and creative standards while leading client meetings, writing and managing scopes and promoting new businesses. Continuously improves ways of working to align with campaign objectives by managing timelines and budgets while delivering end-to-end project accountability.

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Chris Legaspi​

Chief Commercial Officer Archipelago International Hotels, Resorts & Residences

As the Chief Commercial Officer at Archipelago International, Chris Legaspi brings over
25 years of experience in the hospitality industry. He is a seasoned and passionate
leader dedicated to delivering exceptional results and creating memorable experiences
for guests. Chris oversees the strategic and operational aspects of the Sales, Marketing,
E-commerce, Distribution, and Connectivity divisions, ensuring alignment with the
company's vision, values, and goals. He is also responsible for cultivating and
maintaining relationships with international partners, and expanding the global network
and influence.
Chris brings diverse perspectives and experiences to the team, having worked in
various roles and regions across the industry, from hotels to online travel agencies.
Driven by innovation, collaboration, and customer satisfaction, he constantly seeks new
opportunities to grow and improve the business.
In his current role, Chris leverages his expertise in revenue management and
hospitality to navigate dynamic and challenging market conditions, especially during the
COVID-19 pandemic. He has successfully shifted sales towards digital channels and
created targeted campaigns to attract and retain customers. Additionally, he has
implemented data-driven forecasting and pricing strategies to optimize revenue and
profitability, adapting to fluctuating demand and supply.
Chris works closely with internal teams and international partners to ensure alignment
and resilience, enabling the company to sustain operations and uphold the brand's
values. He has facilitated the adoption of new technologies and platforms to enhance
online presence and connectivity. Proud of his team's achievements and impact, Chris
looks forward to continuing the journey of excellence and innovation.
Chris is deeply committed to staff development and mentorship, fostering a culture of
continuous learning and professional growth. He actively supports talent development
programs, encourages innovative thinking, and provides guidance to emerging leaders
within the company. His leadership style emphasizes empowerment, collaboration, and
open communication, creating a supportive and dynamic work environment.
In addition to his role at Archipelago International, Chris frequently speaks at industry
conferences and contributes to thought leadership in hospitality management. His
insights on market trends, customer behavior, and digital transformation are highly
valued by peers and industry professionals alike

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Catherine Chan​

Chief Development Officer, Hotel101 Global

With over 20 years of experience in the real estate and branded residence sector, Catherine Chan is the Chief Development Officer at Hotel101 Global, a worldwide hotel operator and subsidiary of DoubleDragon Corporation. In this role, she leverages her expertise in new business development, market research, and strategy to drive global sales expansion and project development through franchises and partnerships.

Prior to joining Hotel101 Global, Catherine held several senior positions at Accor, the world's leading hospitality group. She was the VP, Accor One Living and Global Brand Advisory Lead, heading up Accor's mixed-use business and solidifying its leadership position as the #2 operator of branded residences worldwide. She also served as the Global Director of Residential Marketing, where she created and executed marketing strategies for Accor's residential portfolio across 25 countries. Catherine has a proven track record of delivering results and value for her clients, partners, and stakeholders in the highly competitive and dynamic real estate industry.

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    Sponsors include

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    Company Information

    World’s most advanced digital menu platform. All-in-one solution which offers Tablet Menu, QR Menu and Online Ordering. My Menu has one primary objective – that is to upsell your food by presenting it in the best way possible. Advanced Campaign Management which focuses on increasing sell out and Marketing Hub which allows SMS and WhatsApp messaging that increases repeat footfall. Direct integration with POS and Payment Gateways increases efficiency. And more importantly, it’s simplistic easy to use interface creates a fluid experience that keeps your guests engaged and ordering more!

    My Menu is trusted by the world’s best brands and currently running in 350+ hotels, 4500+ restaurants across 70+ countries. We are a corporate standard with a few hotel groups such as Accor. Among the well known five star hotels, we are live in, Caesars Palace Hotel, Taj Hotels, Fairmont Dubai & AUH, Sofitel Cairo, Sheraton Batumi Hotel, The Grosvenor House, Marriott Lisbon, Marriott Monaco, Westin, JW Marriott Marquis to name a few. Well known restaurant brands – Nobu, Gordon Ramsay’s Hell’s Kitchen, Hard Rock Cafe, Wagamama, Carluccio’s, Zafran, Max, Nandos, Dennys etc.

    Company Website

    To learn more, please visit our website - www.mydigimenu.com

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    Company Information

    WorldVue® is a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs.

    Founded in 1975, WorldVue is a privately held company headquartered in the United States with offices in Canada, Mexico, United Kingdom, Netherlands, Dubai, Singapore and Australia. The company serves over 8,000 properties and over 980,000 rooms.

    Company Website

    To learn more, please visit our website - https://www.worldvue.com/

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    Elevating Hospitality with Innovative Guest Technologies

    At at-visions, we specialize in developing cutting-edge guest technologies for the global hotel industry. Our comprehensive solutions remove friction, enhance ancillary revenue and enable unparalleled hospitality experiences tailored to your unique style.

    – Mobile Apps: Seamless guest journey, including online check-in, EVA integration, and mobile key functionality.

    – Hotel TV: Integrated casting for popular platforms such as Netflix, Amazon, and YouTube.

    – Network and Wi-Fi Infrastructure: Professional-grade, high-speed, and reliable network solutions.

    – Digital Signage: Impactful information and promotional displays.

    – Unified Solutions: One vendor, one network, one cloud for all your needs.

    – Ancillary Revenue: A full suite of tools designed for brand activation and driving on-site revenue.

    Our innovative solutions are trusted by prestigious hotel chains including Accor, IHG, Rosewood, Kempinski, and One & Only. Notable hotels such as Shangri-La Singapore, Raffles Jakarta, and Atlantis The Palm Dubai also rely on at-visions to enhance their guest experiences.

    Company Website

    To learn more, please visit our website - https://www.at-visions.com/

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    Company Information

    Broadening horizons with France 24, the international news channel broadcasting 24/7 in English, French, Arabic and Spanish around the world. From its newsrooms in Paris & Bogota, and thanks to an extensive network of 160 correspondent bureaus located in nearly every country, France 24 brings quality news, reports and analysis from the 4 corners of the world. France 24 broadcasts to 521,7 million households and 4 million hotels rooms around the world.

    Company Website

    To learn more, please visit our website - https://www.france24.com/en/

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    Company Information

    ThreatSpike works with the largest hospitality brands and operators around the world to protect them from security breaches. ThreatSpike’s unique software platform and fully managed, concierge service allows companies to completely outsource their security operations function, whilst at the same time saving money.

    ThreatSpike’s proprietary technology platform provides all the technical controls required to be secure and compliant, including email protection, EDR, data loss protection, user behaviour analysis and SIEM, and these are provided through an “all you can eat” fixed price subscription model. Our security operations team monitors alerts 24/7/365, ensuring a quick response to any security incident.

    In addition to managed detection and response, ThreatSpike also provides the world’s first unlimited, subscription based penetration testing service which allows hospitality companies to pick and choose the testing they perform as well as the schedule, whilst benefiting from a unique fixed price cost model.

    Those looking for security and peace of mind need look no further.

    Company Website

    To learn more, please visit our website - https://www.threatspike.com

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    Company Information

    Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience. Canary offers the industry’s most popular Contactless Check-In solution and is trusted by thousands of properties worldwide.

    Company Website

    To learn more, please visit our website - www.canarytechnologies.com/

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    Company Information

    Cloud based, Hub OS, one of hospitalities most integrated and intuitive hotel-operations systems, supports all aspects of hotel operations, 9 solutions – 1 single platform, from Housekeeping and Maintenance, Guest Experience, Energy and Supplier management, Risk and Compliance, creating collaborative workflows that ultimately drive guest satisfaction.

    Hub OS fully integrates with a hotels PMS, providing real-time data to all operational functions. It’s workflow management and guest engagement technology has kicked off a new era in hospitality software, with its innovative solutions offering a 360 degree approach to service delivery.

    Already a dominant player in the market, operating in over 1500 hotels and +45 countries since launching in 2015, Hub OS has clients across many key industry players, including IHG, Accor, Six Senses, NH Hotels, Hotusa Group, Pestana Hotel Group among many others.

    Company Website

    To learn more, please visit our website - http://www.hubOS.com/

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    Company Information

    Fairmas GmbH, headquartered in Berlin, is a software company specializing in financial planning, revenue monitoring and management reporting solutions specifically for the hospitality industry. Since 2003, the focus has been the user-driven development of innovative, tailor-made software. Currently, more than 11,000 users in over 4,000 hotels worldwide use Fairmas solutions.

    Company Website

    To learn more, please visit our website - http://fairmas.com

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    ANTlabs, a Singapore-based technology provider, focuses on delivering innovative digital services specifically designed for the hospitality industry. With over 20 years of R&D expertise and insights from partnerships with hotel groups, global carriers, and telcos, ANTlabs offers advanced solutions like ASP Cloud and SG gateways, ensuring seamless high-speed internet access (HSIA), secure wireless access, and reliable guest Wi-Fi.
    By leveraging its telco-grade capabilities, ANTlabs enhances guest experiences with secure in-room TV casting (ANTlabsEzCast) and flexible integration with PMS and Hotspot 2.0. These digital services empower hoteliers to create personalized, value-added experiences that drive guest satisfaction and boost revenue.
    ANTlabs integrates state-of-the-art, cloud-based technology for effortless management of guest networks and self-service provisioning. With 24/7 global support, ANTlabs enables hotels to deliver exceptional digital experiences while achieving rapid ROI. Trusted by leading hospitality brands, ANTlabs is leading the transformation of guest connectivity and enhancing digital service delivery in the hospitality sector.

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    Profile: Unlock the Future of Hospitality with Thynk! Thynk is spearheading a revolution in the hospitality sector through groundbreaking innovation. Our mission? Empower the industry to shatter conventions, transcending traditional boundaries in marketing, pricing, sales, delivery, and invoicing, ultimately crafting bespoke, high-margin experiences. Introducing Thynk, your passport to a seamlessly interconnected hospitality ecosystem. Seamlessly integrating Real-time PMS and POS systems right out of the gate, Thynk eradicates data silos, fostering operational fluidity and excellence. As your gateway to the pinnacle of hospitality CRM prowess, powered by Salesforce, we redefine direct sales, amplify productivity, and unleash unparalleled profit potential—especially for groups and events, where we elevate revenue generation per square foot. Thynk isn’t just innovation; it’s a commitment to propelling your business into the future. So, while we’re Thynking about Tomorrow, rest assured, we’re also Delivering Today—ushering in a new era of hospitality brilliance that you can experience right now.

    Company Website

    To learn more, please visit our website - thynk.cloud

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    Company Information

    Born in Japan more than a 140 ago Furukawa electric operates  globally to offer the best solution in communications to your business. From twisted pair to fiber and active equipment, we are the ones who better understand your needs. With experience in a wide range of application we can support you best project’s aspiration.

    Company Website

    To learn more, please visit our website - http://www.furukawalatam.com/

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    Company Information

    CNN’s portfolio of news and information services is available in seven different languages across all major TV, digital and mobile platforms, reaching more than 475 million households around the globe. CNN International is the number one international TV news channel according to all major media surveys across Europe, the Middle East and Africa, the Asia Pacific region, and Latin America and has a US presence that includes CNNgo. CNN Digital is a leading network for online news, mobile news and social media.

    Company Website

    To learn more, please visit our website - https://edition.cnn.com/

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    Company Information

    DOWHAT is a leading hotel IT platform specializing in digital solutions that enhance operational efficiency and maximize profits for hotels and resorts.
    Our comprehensive suite includes smart check-in, in-room ordering, housekeeping management, and more, seamlessly integrating with existing systems for a streamlined guest experience.

    Company Website

    To learn more, please visit our website - https://en.dowhat.io/?redirect=no

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    Company Information

    Eleanor is a rapidly growing unified guest experience management platform that’s specialised for resorts. It allows hoteliers to immediately realise operational efficiencies and time savings, while enhancing & personalising the guest experience and boosting incremental revenue.

    Eleanor allows for pre-arrival planning, targeted & automated upselling campaigns, contactless check-in, guest communication, digital compendium, guest request & task management (including housekeeping & maintenance), push notifications, real time availability & bookings for ALL departments through its powerful internal booking engine for resorts – including F&B, Spa, Excursions, Sport & Fitness, Water Sports and SCUBA Diving, internal resource management, business reports, guest itineraries, activity feedback, in stay and post stay feedback surveys as well as contactless check-out.

    Suitable for resorts of all sizes from 20 rooms (or less!) to 2000+ rooms.

    Why have multiple solutions when you can have one?

    Company Website

    To learn more, please visit our website - https://eleanorapp.com

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    Neuron Digital Group is a technology company that focuses on the development and application of the best available technologies for the built environment with an emphasis on efficiency, sustainability and ESG principles. The Neuron platform is the future of technology infrastructure that makes buildings smart by using a powerful digital brain and an open platform for integration.
    Originally incubated by Arup, utilizing its world-leading domain knowledge in the built environment, Neuron embraces data technology to serve modern-day buildings, including energy management, tenant wellness and satisfaction, automation and indoor air quality. It will also help reduce maintenance costs and equipment downtime and optimize asset management. The Neuron solutions have been implemented in over 260 projects across Asia, resulting in a significant improvement in building energy and operation efficiency.

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    swissnet MENA is a smart infrastructure integrator serving hospitality, branded residences, and healthcare projects across the region. As the MENA division of the swissnet Group, we’re backed by over 25 years of Swiss
    innovation and a legacy of engineering precision.

    Our CEO, Roger Tabbal, brings more than two decades of leadership across hospitality operations and technology, shaping digital systems that meet real-world demands of modern guest environments.

    With a certified A-team, trusted global alliances, and a solutions portfolio designed to scale, swissnet MENA empowers property developers and operators with infrastructure that works seamlessly.

    Powered by Swiss Engineering. Delivered by Experts.

    Company Website

    To learn more, please visit our website - www.swissnet.ch

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    Sensibo is a global leader in smart HVAC control and air quality management, with over a decade of experience helping hotels and short-term rentals optimize climate control. Our hospitality solution, Sensibo Airbend, leverages AI-driven automation, smart sensing, and IoT technology to reduce energy costs, improve guest comfort, and enhance sustainability. With features like open window detection, occupancy-based adjustments, and a unified dashboard, operators can efficiently manage multiple properties, apply bulk controls, and set bespoke climate policies. Sensibo helps hospitality businesses lower their carbon footprint, attract eco-conscious travelers, and achieve measurable energy savings—all while delivering a seamless guest experience.

    Company Website

    To learn more, please visit our website - https://sensibo.com/pages/airbend-hotels

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      Why attend?

      Driving growth, innovation, and guest experiences through cutting-edge advancements

      Engaging content: Learn from successful case studies, one to one business meetings, innovative networking sessions and social networking functions.

      Market Intelligence: Grasp a deeper understanding of the trends, challenges, and regulations impacting the hotel landscape, including AI, sustainability, ESG, current travel trends and emerging tech.

      High-level networking: Join hoteliers from across APAC as well as a number of hotel technology solution providers. Initiate powerful conversations and discover future potential partnerships that can help transform your business.

      1:1 meetings: Take part in mutually agreed pre-scheduled business meetings to leave you feeling energized and fully equipped for the current and future challenges.

      WHAT TO EXPECT FOR 2025?

      Join leading hotels in the region to discuss new trends and opportunities and learn the latest innovations and technological developments in hospitality to stay ahead of the game. Find the right solution providers to partner with to accelerate your project timeline and achieve the optimal result.

      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year

      		80%

      Attendees at Director+ level
      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year
      80%

      Attendees at Director+ level

      Testimonials

      IHTF Europe 2024

      Agenda

      • 18 Nov 2025
      • 19 Nov 2025
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      8:30 AM

      Registration

      9 AM

      Setting the Scene & Welcome to the Forum

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      SESSION 1) Key Trends – Where Does the APAC Region Stand?

      9:15 AM

      C-Suite Panel Discussion – Invest, Innovate, Inspire: Empowering Asian Tourism Destinations

      • Unlocking profits and finding catalysts for growth
      • How hoteliers are striking the balance between direct bookings and OTAs
      • Putting Asia on the investment map

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData
      Catherine Chan
      Chief Development Officer, Hotel101 Global
      Cinn Tan
      Chief Commercial & Marketing Officer Pan Pacific Hotels Group
      Chris Legaspi
      Chief Commercial Officer Archipelago International Hotels, Resorts & Residences

      9:45 AM

      Building a Future-Ready Hotel: Choosing the Right PMS & Automation for Seamless Operations

      • Available for Sponsorship

      10:10 AM

      Trends of Today, Trends of Tomorrow – Tech Trend Breakdown in the APAC Region

      • Regional trends vs global trends – where does the APAC region stand?
      • A look into job market trends and what this says about the industry

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      10:30 AM

      Dragon’s Den

      A panel of the industry’s most sought-after solution providers. Set the scene with a 60 second introduction and insight into their products and services. Visit the booths in the exhibition hall for more details and services!

      11:05 AM

      Networking Break

      11:05 – 11:35 Business Meeting 1
      11:40 – 12:10 Business Meeting 2
      12:15 - 12:45 Business Meeting 3

      Lunch & Networking Break

      SESSION 2) Enhancing Guest Experience in Practice

      1:20 PM

      Personalised Luxury: Using Predictive AI Analytics to Tailor Services to Guest Booking Preferences

      • The key tool for guest booking success
      • The one stop shop for payments and holistic booking channel

      Available Sponsorship

      1:40 PM

      Panel Discussion: Enhancing Guest Personalisation – How Much More Detailed Can It Get?

      • Make every guest feel like a VIP
      • From Digital Keys to In-Room Entertainment - How are hotels making their digital offerings seamless?
      • An exploration of guest loyalty to guest facing technology

      Senior Representative, AT Visions

       

      Speakers

      Ted Horner
      Michael Hui
      Head of Information Technology Pan Pacific Hotels Group
      Dennis Long
      Dennis Long Vice President, Digital Experience, The Ascott Limited
      Erin Juhl
      Design Director, EDG Hospitality

      1:50 PM

      General Manager’s Panel Discussion: Putting Gen-Z at the Centre of Hotel Conversations – How are Hotels Harnessing Technology to Meet Every Guest’s Expectations?

      • Discuss how to align tech strategies with the evolving guest journey, ensuring a competitive edge in the market
      • Is the answer loyalty tech or more human contact?
      • Gain insight and examples of real tech implementation for guest satisfaction

      Speakers

      Ted Horner
      Todd Williams
      General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts
      Christian Westbeld
      Managing Director - Regional General Manager Raffles Hotels & Resorts
      Amy Lu
      General Manager The Standard, Singapore
      Xavier Pougnard
      General Manager Ennismore

      2:25 PM

      Networking Hour with Refreshments

      14:25 – 14:55 - Business Meeting 4
      15:00 – 15:30 - Business Meeting 5
      15:35 - 16:05 - Business Meeting 6

      4:10 PM

      Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services

      Speakers

      Toh Teck Kang
      Chief Product Officer, ANTlabs Pte Ltd

      4:20 PM

      Panel Discussion – Redefining Ancillary Services as Tech Focused Services: What More Can We Offer?

      • Creating connectivity between guests and tech - utilising technology to deliver experiences
      • The ROI ancillary services - strategic development and guest experience
      • Maximizing on your site’s profitability
      • MICE, F&B, Retail, and Wellness

      Available for Sponsorship

      Speakers

      Viona Zhang
      Deputy Managing Director C9 Hotelworks
      Ana Terra
      Director of Wellness Raffles Sentosa Singapore
      Gopal Kumar
      General Manager, Kamalaya Koh Samui
      Melinda Yon
      Corporate Spa & Wellness Consultant Capella Hotels and Resorts
      Manu Gandotra
      Complex Director Food and Beverage, Fairmont Singapore & Swissôtel The Stamford

      4:50 PM

      Demo: Transforming In-Room Experiences: The Latest Smart Tech Innovations for Hospitality

      Available for Sponsorship

      Conference Close

      Drink’s Reception (Available for Sponsorship)

      8:30 AM

      Registration

      9 AM

      Chair’s Opening Remarks

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      SESSION 1 ) Building the Foundation (Pre-Opening Tech)

      9:15 AM

      Panel Discussion: Green Tech Revolution: How are Hotels Utilising Technology to Drive New Sustainable Hotel Development?

      • Smart and Sustainable: Integrating technology for greener hotel management
      • Creating a sustainable proof hotel from infrastructure, system planning and tech stack decisions
      • Leverage digital tech choices to reduce environmental impact – waste, water, energy
      • Use cases and best practices - Manage, Measure, Source

      Available for Sponsorship

      Speakers

      Ted Horner
      Johnny Gao
      Assistant Vice President, Sustainability The Ascott Limited
      Rajiv Puri
      SVP, Global Technical service Capital projects and Sustainability, Millennium Hotels and Resorts
      Ricarda Schneider
      Director- Sustainability APEC, Marriott International
      Olivier Berrivin
      Vice President – APAC, BWH Hotels

      9:45 AM

      Maximizing Pre-Opening Revenue: Smart Strategies for Dynamic Pricing, Forecasting, and Early Optimization

      Available for Sponsorship

      10:05 AM

      Fireside Chat: Real Time Tech Stack Planning – Designing Smart from Start to Implementation: PMS, RMS to AI

      Available for Sponsorship

      Speakers

      Ted Horner
      Htin Aung
      VP - Product, Technical Services & Head, Global Design & Planning, The Ascott Limited, CapitaLand

      Networking Hour with Refreshments

      10:45 – 11:15 Business Meeting 1
      11:20 – 11:50 Business Meeting 2
      11:55 - 12:25 Business Meeting 3

      11:49 AM

      Lunch & Networking Break

      SESSION 2) From Opening to Operating

      1:30 PM

      Checkmate: How a Single Email Turns into a Hospitality Breach

      Available for Sponsorship

      Speakers

      Adam Blake
      CEO, ThreatSpike Labs

      2 PM

      Digital Check-In, Data Check-Out: Hacking the Weak Links in Hospitality Cybersecurity

      Speakers

      Anurag Goyal
      Head of Cybersecurity, Reddoorz

      2:20 PM

      Live Demo: Beyond Rewards: Transforming Guest Loyalty with AI-Driven Personalisation & Automation

      • From Launch to Loyalty: Using Feedback to Drive Satisfaction and Retention
      • CRM to KYC

      Available for Sponsorship

      Networking Hour with Refreshments

      14:45 – 15:15 - Business Meeting 4
      15:20 – 15:50 - Business Meeting 5
      15:55 - 16:25 - Business Meeting 6

      SESSION 3) Beyond the Grand Opening: End-to-End Tech That Works

      4:30 PM

      Panel Discussion: Creating a 3-Year Technology Roadmap for Existing Properties

      Building inhouse vs outsourcing

       

      Available for Sponsorship

      Speakers

      Ted Horner
      Devendra Shivhare
      Global VP of Digital Innovation & Technology Millennium Hotels & Resorts
      Jean-Baptiste Claquin
      Manager - Project Operations COMO Hotels & Resorts
      Nick Gray
      Executive Director Technology Infrastructure Development Marina Bay Sands

      5 PM

      Tap, Stay, Pay: Elevating Hotel Transactions with Payment Solutions

      Available for Sponsorship

      5:20 PM

      Panel Discussion – Beyond the Grand Opening: Leveraging Technology to Measure Pre and Post Opening Revenue Success

      • Tech decisions driving revenue, guest feedback and operations
      • Discuss emerging technology that will reshape the pre and post opening strategies
      • What does success look like over 12-24 months post opening?

      Speakers

      Anurag Goyal
      Head of Cybersecurity, Reddoorz

      Conference Close

      The International Hotel Technology Asia 2025 Awards Dinner

      Speakers

      Select a speaker to learn more

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      Catherine Chan
      Chief Development Officer, Hotel101 Global

      With over 20 years of experience in the real estate and branded residence sector, Catherine Chan is the Chief Development Officer at Hotel101 Global, a worldwide hotel operator and subsidiary of DoubleDragon Corporation. In this role, she leverages her expertise in new business development, market research, and strategy to drive global sales expansion and project development through franchises and partnerships.

      Prior to joining Hotel101 Global, Catherine held several senior positions at Accor, the world's leading hospitality group. She was the VP, Accor One Living and Global Brand Advisory Lead, heading up Accor's mixed-use business and solidifying its leadership position as the #2 operator of branded residences worldwide. She also served as the Global Director of Residential Marketing, where she created and executed marketing strategies for Accor's residential portfolio across 25 countries. Catherine has a proven track record of delivering results and value for her clients, partners, and stakeholders in the highly competitive and dynamic real estate industry.

      Session Details:

      C-Suite Panel Discussion – Invest, Innovate, Inspire: Empowering Asian Tourism Destinations

      2025-11-18, 9:15 AM

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      Ana Terra
      Director of Wellness Raffles Sentosa Singapore

      Session Details:

      Panel Discussion – Redefining Ancillary Services as Tech Focused Services: What More Can We Offer?

      2025-11-18, 4:20 PM

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      Melinda Yon
      Corporate Spa & Wellness Consultant Capella Hotels and Resorts

      Session Details:

      Panel Discussion – Redefining Ancillary Services as Tech Focused Services: What More Can We Offer?

      2025-11-18, 4:20 PM

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      Todd Williams
      General Manager - Dusit Thani Laguna Singapore Dusit Hotels and Resorts

      Accomplished international hotelier in the luxury 5-star hotel and resort industry. Developed multicultural hotel experience, having lived and worked throughout Europe and Asia Pacific for the past 2 decades.

      Session Details:

      General Manager’s Panel Discussion: Putting Gen-Z at the Centre of Hotel Conversations – How are Hotels Harnessing Technology to Meet Every Guest’s Expectations?

      2025-11-18, 1:50 PM

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      Nalini Williams
      Director of Spa Raffles Hotels & Resorts
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      Nick Gray
      Executive Director Technology Infrastructure Development Marina Bay Sands

      Session Details:

      Panel Discussion: Creating a 3-Year Technology Roadmap for Existing Properties

      2025-11-19, 4:30 PM

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      Cinn Tan
      Chief Commercial & Marketing Officer Pan Pacific Hotels Group

      Session Details:

      C-Suite Panel Discussion – Invest, Innovate, Inspire: Empowering Asian Tourism Destinations

      2025-11-18, 9:15 AM

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      Anurag Goyal
      Head of Cybersecurity, Reddoorz

      Anurag Goyal is a globally certified ethical hacker and seasoned cybersecurity researcher with a proven track record of enhancing the security of over 100 organizations, including NCR Corporation, United Nations, Dream11, Ernst & Young, Uber, multiple banks & fintech organizations, ITC, Golflinks, etc to name a few. Currently serving as the Head of Cybersecurity at RedDoorz, Anurag is driving initiatives to secure the ever-evolving and vulnerable hospitality sector. An avid contributor to the cybersecurity community, he has spoken at global conferences, most recently on OT Security, Zero Trust, international compliance, and AI exploitation at events in India, Dubai and Thailand. He's driven by innovative problem-solving and a steadfast commitment to fortifying the digital landscape.

      Session Details:

      Digital Check-In, Data Check-Out: Hacking the Weak Links in Hospitality Cybersecurity

      2025-11-19, 2:00 PM

      Session Details:

      Panel Discussion – Beyond the Grand Opening: Leveraging Technology to Measure Pre and Post Opening Revenue Success

      2025-11-19, 5:20 PM

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      Christian Westbeld
      Managing Director - Regional General Manager Raffles Hotels & Resorts

      Session Details:

      General Manager’s Panel Discussion: Putting Gen-Z at the Centre of Hotel Conversations – How are Hotels Harnessing Technology to Meet Every Guest’s Expectations?

      2025-11-18, 1:50 PM

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      Johnny Gao
      Assistant Vice President, Sustainability The Ascott Limited

      Session Details:

      Panel Discussion: Green Tech Revolution: How are Hotels Utilising Technology to Drive New Sustainable Hotel Development?

      2025-11-19, 9:15 AM

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      Jean-Baptiste Claquin
      Manager - Project Operations COMO Hotels & Resorts

      Session Details:

      Panel Discussion: Creating a 3-Year Technology Roadmap for Existing Properties

      2025-11-19, 4:30 PM

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      Xavier Pougnard
      General Manager Ennismore

      Session Details:

      General Manager’s Panel Discussion: Putting Gen-Z at the Centre of Hotel Conversations – How are Hotels Harnessing Technology to Meet Every Guest’s Expectations?

      2025-11-18, 1:50 PM

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      Michael Hui
      Head of Information Technology Pan Pacific Hotels Group

      With over 26 years of diverse technology experience spanning retail real estate, finance, and FMCG sectors, I am poised to bring about sustainable change and establish new industry best practices in my next career endeavor. My aspiration is to lead and mentor cross-functional teams, equipping them to seize fresh business opportunities and tackle emerging challenges, ultimately steering the business towards a transformative paradigm shift.

      Digital Transformational Leadership:
      My experience includes leadership roles in complex matrix organizations, where I guide corporate and business teams towards innovative directions that reshape fundamental business processes and models. This involves articulating a clear vision, defining strategic goals, and driving actionable steps leading to tangible deliverables. I thrive as a dynamic self-starter, motivating teams to align with the core vision while acquiring new competencies. Notable achievements include spearheading comprehensive digital transformations spanning various areas, from leasing and loyalty to digital workplace solutions, infrastructure, data analytics, and process automation.

      Technology Innovation and Business Integration:
      In an ever-evolving and disruptive technology landscape, I have empowered my teams to stay agile in response to market dynamics while maintaining a balance with enterprise-level scalability and modular system architecture. Collaborating with key executives across diverse business functions, I've ensured that technology solutions align with business needs and are operationally deployable. This approach accelerates time-to-market, centers on user-centricity, and delivers tangible business returns. My expertise lies in bridging the gap between innovation and its effective integration into the core business fabric.

      Session Details:

      Panel Discussion: Enhancing Guest Personalisation – How Much More Detailed Can It Get?

      2025-11-18, 1:40 PM

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      Viona Zhang
      Deputy Managing Director C9 Hotelworks

      Session Details:

      Panel Discussion – Redefining Ancillary Services as Tech Focused Services: What More Can We Offer?

      2025-11-18, 4:20 PM

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      Chris Legaspi
      Chief Commercial Officer Archipelago International Hotels, Resorts & Residences

      As the Chief Commercial Officer at Archipelago International, Chris Legaspi brings over
      25 years of experience in the hospitality industry. He is a seasoned and passionate
      leader dedicated to delivering exceptional results and creating memorable experiences
      for guests. Chris oversees the strategic and operational aspects of the Sales, Marketing,
      E-commerce, Distribution, and Connectivity divisions, ensuring alignment with the
      company's vision, values, and goals. He is also responsible for cultivating and
      maintaining relationships with international partners, and expanding the global network
      and influence.
      Chris brings diverse perspectives and experiences to the team, having worked in
      various roles and regions across the industry, from hotels to online travel agencies.
      Driven by innovation, collaboration, and customer satisfaction, he constantly seeks new
      opportunities to grow and improve the business.
      In his current role, Chris leverages his expertise in revenue management and
      hospitality to navigate dynamic and challenging market conditions, especially during the
      COVID-19 pandemic. He has successfully shifted sales towards digital channels and
      created targeted campaigns to attract and retain customers. Additionally, he has
      implemented data-driven forecasting and pricing strategies to optimize revenue and
      profitability, adapting to fluctuating demand and supply.
      Chris works closely with internal teams and international partners to ensure alignment
      and resilience, enabling the company to sustain operations and uphold the brand's
      values. He has facilitated the adoption of new technologies and platforms to enhance
      online presence and connectivity. Proud of his team's achievements and impact, Chris
      looks forward to continuing the journey of excellence and innovation.
      Chris is deeply committed to staff development and mentorship, fostering a culture of
      continuous learning and professional growth. He actively supports talent development
      programs, encourages innovative thinking, and provides guidance to emerging leaders
      within the company. His leadership style emphasizes empowerment, collaboration, and
      open communication, creating a supportive and dynamic work environment.
      In addition to his role at Archipelago International, Chris frequently speaks at industry
      conferences and contributes to thought leadership in hospitality management. His
      insights on market trends, customer behavior, and digital transformation are highly
      valued by peers and industry professionals alike

      Session Details:

      C-Suite Panel Discussion – Invest, Innovate, Inspire: Empowering Asian Tourism Destinations

      2025-11-18, 9:15 AM

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      Amy Lu
      General Manager The Standard, Singapore

      Session Details:

      General Manager’s Panel Discussion: Putting Gen-Z at the Centre of Hotel Conversations – How are Hotels Harnessing Technology to Meet Every Guest’s Expectations?

      2025-11-18, 1:50 PM

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      Devendra Shivhare
      Global VP of Digital Innovation & Technology Millennium Hotels & Resorts

      Session Details:

      Panel Discussion: Creating a 3-Year Technology Roadmap for Existing Properties

      2025-11-19, 4:30 PM

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      Dennis Long
      Dennis Long Vice President, Digital Experience, The Ascott Limited

      As Vice President of Digital Experience at The Ascott Limited (Ascott), Dennis plays a pivotal role in shaping and optimising the company’s digital ecosystem to amplify brand awareness and drive revenue through direct channels. He spearheads the development and enhancement of Ascott’s MarTech stack for marketing automation, ensuring that the global hospitality company with over 950 properties in more than 40 countries remains at the forefront of digital innovation.

      Dennis brings to Ascott a wealth of technological and business expertise, honed during his tenures at Accenture, Bank of America, and CapitaLand, and through his entrepreneurial venture. This distinctive blend of skills has empowered him to successfully execute many large-scale projects and greatly contribute to business profitability. Under his leadership, Ascott has successfully implemented app strategies that have significantly fuelled user acquisition and revenue growth.

      Dennis is particularly passionate about harnessing emerging trends to revolutionise the hospitality industry and envisions a future where personalisation becomes intuitive and seamless, elevating the guest experience to unprecedented heights.

       

      Session Details:

      Panel Discussion: Enhancing Guest Personalisation – How Much More Detailed Can It Get?

      2025-11-18, 1:40 PM

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      Manu Gandotra
      Complex Director Food and Beverage, Fairmont Singapore & Swissôtel The Stamford

      An efficient and result oriented managment professional responsible for enhanced performance of the restaurant,while maintaining high standards of food and beverage service.With experience of more than 13 years in reputed 5 star hotels in SINGAPORE and INDIA working towards the overall growth and development of the assigned organisation sector.
      Manu is specialised in working with Michelin star and celebrity chef to name a few Gordon Ramsay, Nancy silverton, Jiggs Kalra and have set up the most iconic restaurant globally for the Brand’s.

      Session Details:

      Panel Discussion – Redefining Ancillary Services as Tech Focused Services: What More Can We Offer?

      2025-11-18, 4:20 PM

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      Ricarda Schneider
      Director- Sustainability APEC, Marriott International

      Session Details:

      Panel Discussion: Green Tech Revolution: How are Hotels Utilising Technology to Drive New Sustainable Hotel Development?

      2025-11-19, 9:15 AM

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      Htin Aung
      VP - Product, Technical Services & Head, Global Design & Planning, The Ascott Limited, CapitaLand

      Session Details:

      Fireside Chat: Real Time Tech Stack Planning – Designing Smart from Start to Implementation: PMS, RMS to AI

      2025-11-19, 10:05 AM

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      Rajiv Puri
      SVP, Global Technical service Capital projects and Sustainability, Millennium Hotels and Resorts

      Session Details:

      Panel Discussion: Green Tech Revolution: How are Hotels Utilising Technology to Drive New Sustainable Hotel Development?

      2025-11-19, 9:15 AM

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      Olivier Berrivin
      Vice President – APAC, BWH Hotels

      Session Details:

      Panel Discussion: Green Tech Revolution: How are Hotels Utilising Technology to Drive New Sustainable Hotel Development?

      2025-11-19, 9:15 AM

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      Suresh Ragavan
      Director of Engineering Pre Opening Team Pan Pacific Hotels Group
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      Gopal Kumar
      General Manager, Kamalaya Koh Samui

      Session Details:

      Panel Discussion – Redefining Ancillary Services as Tech Focused Services: What More Can We Offer?

      2025-11-18, 4:20 PM

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      Erin Juhl
      Design Director, EDG Hospitality

      Session Details:

      Panel Discussion: Enhancing Guest Personalisation – How Much More Detailed Can It Get?

      2025-11-18, 1:40 PM

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      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

      Session Details:

      C-Suite Panel Discussion – Invest, Innovate, Inspire: Empowering Asian Tourism Destinations

      2025-11-18, 9:15 AM

      Session Details:

      Trends of Today, Trends of Tomorrow – Tech Trend Breakdown in the APAC Region

      2025-11-18, 10:10 AM

      Session Details:

      Chair’s Opening Remarks

      2025-11-19, 9:00 AM

      Session Details:

      Setting the Scene & Welcome to the Forum

      2025-11-18, 9:00 AM

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      Plan Your Visit

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      Marina Bay Sands Conference Center

      10 Bayfront Ave, Singapore 018956

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      2024 Awards

      International Hotel Technology Asia Awards 2024

      Congratulations to all the winners of the inaugural Hotel Technology Awards Asia 2024.

      The winners were announced at the Awards Ceremony Gala Dinner on the 13th November, on the last day of the conference at the Pan Pacific Singapore.

       

      2024 Winners

      Best use of Hotel Integrated Technology Award

      Vinpearl & VinHMS

      Digital Marketing Campaign Initiative of the Year

      Millennium Hotels & Resorts & Amadeus – M Social Hotel Phuket

      Guest Facing Tech of the Year

      Radisson Hotel Group

      Tech in F&B Production Award

      Mövenpick Hotel Sukhumvit 15 Bangkok

      Hotel App of the Year

      Radisson Hotel Group

      Sustainability Initiative of the Year

      Fairmont Singapore & Swissôtel The Stamford, Singapore

      Media Centre

      Hotel Management Network

      Revfine

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