International Hotel Technology Forum Asia 2021 - Virtual Experience
Virtual Event
23rd-24th March, 2021
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International Hotel Technology Forum Asia 2021 – Virtual Experience
DAY 1|23rd March 2021
DAY 2|24th March 2021
Technological Innovation In Hospitality
Hotel Management Operations During COVID-19
Chair’s Opening Remarks & Welcome to the Forum
1:00 pm Contactless Considerations In Keeping Your Staff and Guests Safe
- Pre-hotel check ins for guests to avoid close contact with staff
- Introducing kiosks and robots to supplement face to face interaction
- Applying bring your own device initiative so guests can view menus and order via QR codes
Alan Chung
Group Director – Global Head of Information Technology & Digital Innovation
Plaza Premium Group
1:20 pm Session Reserved For Sponsor
2:00 pm Applying The Right Hygiene Technology To Your Hotel: 3 Things You Need To Consider
- Identify where you need to deploy the hygiene tech (main doors, escalators, touch screens)
- Implementing new check list for your staff to ensure current hygiene measures are kept in place
- Creating a seamless experience for the guest but also highlighting the availability of technology usage
Alan Ting
AVP
Galaxy Entertainment Group
2:30 pm Session Reserved For Sponsor
3:00 pm Networking & 1-2-1 Virtual Meetings
3:30 pm The Power of Mobile App Integration To Your Brand
- Dedicated App for your brand to help transition customer experience
- Allowing Customers to check in either at home or in their room to avoid face to face contact
- Personalised loyalty promo codes for that guest experience
Raymond Dumanauw
VP of IT Systems and M&E
PLP Properties
4:00 pm Session Reserved For Sponsor
4:30 pm Virtual Panel – How Technology Can Guarantee Well Being Of Staff & Customers
Join our virtual panel discussion where our industry experts will discuss how the evolvement of technology can assist in safety measures for both guest and staff during a pandemic
Shrikant Shenoy
Senior Vice President Innovation, Digital Transformation & Strategy
Langham Hospitality Group
Dilpreet Singh
Head - Head CRM, Loyalty & Customer analytics
The Oberoi Group
5:00 pm Case study: In House Shangri-La Project – Learnings and Experience
End of Day 1
1:00 pm Case Study: BTG Homeinns Hotel Group Success Story
Weber Wang
IT, GM and SVP
BTG Homeinns Hotel Group
1:20 pm Session Reserved For Sponsor
2:00 pm 3 Ways to Keep Partnerships Going in a time of Crisis
Anchalika Kijkanakorn
Managing Director
Akaryn Hotel Group
2:30 pm Session Reserved For Sponsor
3:00 pm Networking & 1-2-1 Virtual Meetings
3:30 pm Case Study: Revenue Management Techniques During COVID-19
Johnny Cheung
Area Director of Revenue Management
Intercontinental Hotel Group
4:00 pm Session Reserved For Sponsor
4:30 pm Virtual Panel – How Technology Can Guarantee Well Being Of Staff & Customers
Join our virtual panel discussion where our industry experts will discuss how the evolvement of technology can assist in safety measures for both guest and staff during a pandemic
5:00 pm 3 Tips In Successfully Overseeing Your Resorts During a Pandemic
James Montenegro
Country Manager
Chroma Hospitality
End of Day 1
Technological Innovation In Hospitality
Hotel Management Operations During COVID-19
1:00 pm Analysing The Security Tools To Ensure Guest Data Is Secured
- Exploring PCI compliance options to prevent credit card fraud
- Assessing your website and app firewall to prevent potential hackers
- Incorporating the best cloud systems to help secure your guest data
Kel Sicat
Group Director of IT
Red Planet Hotels
1:20 pm Session Reserved For Sponsor
2:00 pm Technology as a Lever To Navigate The Pandemic Time Across Island Resorts
Roshan Koonja
CIO
Constance Hotels
2:30 pm Session Reserved For Sponsor
3:00 pm Networking & 1-2-1 Virtual Meetings
3:30 pm Distribution and Revenue Management strategies post Covid
Sunish Sadasivan
Vice President of Ecommerce and Revenue Management
Chroma Hospitality
4:00 pm Session Reserved For Sponsor
4:30 pm Badgering Through the Crisis-Hit Hospitality Space – The Southeast Asia story
Amit Saberwal
Founder and CEO
Redoorz
5:00 pm Case Study: Insights and Strategies In Communication During COVID-19
Cuili NG
Director of Public Relations & Marketing Communications
Four Seasons Hotels and Resorts
Conclusion of conference
1:00 pm Case Study: Outlining Customer Behaviour Search Patterns To Understand Their Preferences/expectations During COVID-19
- Assessing what customers are looking at when sourcing the right hotel for them
- Health and Safety is paramount for guest expectations
Blessy Townes
Vice President & Head of Digital Marketing and Branding
Discovery Hospitality
1:20 pm Session Reserved For Sponsor
2:00 pm Managing An Independent Hotel In Hong Kong Through turbulent times
Richard Hatter
General Manager
Hotel ICON
2:30 pm Session Reserved For Sponsor
3:00 pm Networking & 1-2-1 Virtual Meetings
3:30 pm Fireside Chat: Capturing New Revenue Streams To Help Keep Your Business a Float
- Utilising vacant rooms for potential meeting spaces for local businesses
- Aligning with government task force to assist them in the fight against COVID
- Focusing on technology opportunities as this opens a variety of doors to attract new customers
Angela Wu
Director of Revenue Management
Mandarin Oriental Singapore
4:00 pm Session Reserved For Sponsor
4:30 pm Future Of Budget Management in the Hotel Industry After COVID-19
- Identifying the trends and demand from customers for us to accommodate
- Forecasting investment opportunities further down the line to help manage budget constraints
- Examine cost saver measures (closure of vacant hotel floors) to help save cost of maintenance
Rajesh Dewan
Finance Director
Marriott
5:00 pm Luxury Hotel Revenue Management Strategies
Limin Cheng
Director of Revenue and Raffles Services
Raffles
Conclusion of conference
Sponsorship Opportunities
To enquire about sponsorship opportunities for the conference, please contact:
Herdip Kaur
T: +44 207 936 6539
E: kerdipkaur@arena-international.com
Speaker Opportunities Content
The speaking faculty for 2021 is underway. If you would like to be involved, please get in touch below.
James Reidy
E: james.reidy@arena-international.com