International Hotel Technology Forum Asia 2021 - Virtual Experience
Virtual Event
23rd-24th March, 2021
Sign up for agenda updates
International Hotel Technology Forum Asia 2021 – Virtual Experience
DAY 1|23rd March 2021
DAY 2|24th March 2021
Technological Innovation In Hospitality
Hotel Management Operations During COVID-19
Chair’s Opening Remarks & Welcome to the Forum
1:00 pm Digital innovation to reshape the airport hospitality
- Pre-hotel check ins for guests to avoid close contact with staff
- Introducing kiosks and robots to supplement face to face interaction
- Applying bring your own device initiative so guests can view menus and order via QR codes
Alan Chung
Group Director – Global Head of Information Technology & Digital Innovation
Plaza Premium Group
1:20 pm Future proofing hotels for Group and Event Business
Understand more about the challenges that hotels are presented with in maximising the efficiencies and revenue opportunities for their meeting, events & group accommodation business and how technology can play a part in safe proofing for the future
Lauren Hall
Founder and CEO
iVvy
2:00 pm Applying The Right Hygiene Technology To Your Hotel: 3 Things You Need To Consider
- Identify where you need to deploy the hygiene tech (main doors, escalators, touch screens)
- Implementing new check list for your staff to ensure current hygiene measures are kept in place
- Creating a seamless experience for the guest but also highlighting the availability of technology usage
Alan Ting
AVP
Galaxy Entertainment Group
2:30 pm Session Reserved For Sponsor
3:00 pm Virtual Networking & 1-2-1 Virtual Meetings
3:30 pm The Power of Mobile App Integration To Your Brand
- Dedicated App for your brand to help transition customer experience
- Allowing Customers to check in either at home or in their room to avoid face to face contact
- Personalised loyalty promo codes for that guest experience
Raymond Dumanauw
VP of IT Systems and M&E
PLP Properties
4:00 pm Session Reserved For Sponsor
5:00 pm Panel: How Technology Can Guarantee Well Being Of Staff & Customers
Join our virtual panel discussion where our industry experts will discuss how the evolvement of technology can assist in safety measures for both guest and staff during a pandemic
Shrikant Shenoy
Senior Vice President Innovation, Digital Transformation & Strategy
Langham Hospitality Group
Dilpreet Singh
Head - Head CRM, Loyalty & Customer analytics
The Oberoi Group
End of Day 1
1:00 pm Case Study: BTG Homeinns Hotel Group Success Story
Weber Wang
IT, GM and SVP
BTG Homeinns Hotel Group
1:20 pm Session Reserved For Sponsor
2:00 pm Q&A: 3 Ways to Keep Partnerships Going in a time of Crisis
Anchalika Kijkanakorn
Managing Director
Akaryn Hotel Group
2:30 pm Session Reserved For Sponsor
3:00 pm Virtual Networking & 1-2-1 Virtual Meetings
3:30 pm Case Study: Revenue Management Techniques During COVID-19
Paul Suvodip
Senior Director Revenue Management
Four Seasons
4:00 pm Session Reserved For Sponsor
4:30 pm Panel: Tourism Board Marketing Strategy APAC
Join our panel experts, where they will discuss the latest challenges and innovations in the tourism industry
Hai Ho
Vice Chairman Of The Board
Pacific Asia Travel Association (PATA)
Group Head of Destination Marketing APAC
TripAdvisor
End of Day 1
Technological Innovation In Hospitality
Hotel Management Operations During COVID-19
1:00 pm Revenue Management Considerations During A Pandemic
- Utilizing vacant rooms for potential meeting spaces for local businesses
- Aligning with government task force to assist them in the fight against COVID
- Focusing on technology opportunities as this opens a variety of doors to attract new customers
Sharon Chen
Director Of Revenue Management
The Fullerton Hotels & Resorts
1:20 pm Session Reserved For Sponsor
2:00 pm Adapting your marketing strategy during COVID-19
Scott Wegener
Head of Sales, APAC
TripAdvisor
2:30 pm Session Reserved For Sponsor
3:00 pm Virtual Networking & 1-2-1 Virtual Meetings
3:30 pm How Should Hotels Tech Enable Their Businesses
Filipe Oliveira
Senior Analyst
GlobalData
4:00 pm Session Reserved For Sponsor
4:30 pm Post-Lockdown SEO Strategies to Win the Booking War
Blessy Townes
Vice President & Head of Digital Marketing and Branding
Discovery Hospitality
5:00 pm Panel: The Role of Identity Verification in Protecting Travelers
Marko Antonić
COO
Adria Scan
5:20 pm Adapting your marketing strategy during COVID-19
Conclusion of conference
1:00 pm Panel: Outlining Customer Behaviour Search Patterns To Understand Their Preferences/expectations During COVID-19
- Assessing what customers are looking at when sourcing the right hotel for them
- Health and Safety is paramount for guest expectations
Blessy Townes
Vice President & Head of Digital Marketing and Branding
Discovery Hospitality
Nina Kubik-Cheng
Vice President Asia Pacific
Wego.com
Graham Hills
Head of Asia
Luxury Escapes
1:20 pm Session Reserved For Sponsor
2:00 pm Managing An Independent Hotel In Hong Kong Through turbulent times
Richard Hatter
General Manager
Hotel ICON
2:30 pm Session Reserved For Sponsor
3:00 pm Virtual Networking & 1-2-1 Virtual Meetings
3:30 pm Fireside Chat: Capturing New Revenue Streams To Help Keep Your Business a Float
- Utilising vacant rooms for potential meeting spaces for local businesses
- Aligning with government task force to assist them in the fight against COVID
- Focusing on technology opportunities as this opens a variety of doors to attract new customers
Angela Wu
Director of Revenue Management
Mandarin Oriental Singapore
Sunish Sadasivan
Vice President of Ecommerce and Revenue Management
Chroma Hospitality
4:00 pm Session Reserved For Sponsor
4:30 pm Future Of Budget Management in the Hotel Industry After COVID-19
- Identifying the trends and demand from customers for us to accommodate
- Forecasting investment opportunities further down the line to help manage budget constraints
- Examine cost saver measures (closure of vacant hotel floors) to help save cost of maintenance
Rajesh Dewan
Finance Director
Marriott
5:00 pm Luxury Hotel Revenue Management Strategies
Limin Cheng
Director of Revenue and Raffles Services
Raffles
5:20 pm Post-Lockdown SEO Strategies to Win the Booking War
Blessy Townes
Vice President & Head of Digital Marketing and Branding
Discovery Hospitality
Conclusion of conference
Sponsorship Opportunities
To enquire about sponsorship opportunities for the conference, please contact:
Herdip Kaur
T: +44 207 936 6539
E: kerdipkaur@arena-international.com
Speaker Opportunities Content
The speaking faculty for 2021 is underway. If you would like to be involved, please get in touch below.
James Reidy
E: james.reidy@arena-international.com