International Hotel Technology Forum - Asia Edition 2019
Resorts World Sentosa
5th-6th November, 2019
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International Hotel Technology Forum - Asia Edition 2019
5th & 6th November 2019, Singapore
It is a pleasure to announce the return of the International Hotel Technology Forum: Asia Edition.
After a successful launch in 2018, the forum will bring together hoteliers, management companies, OTAs and solution providers to discuss how technology is transforming Asia’s hotels and resorts, covering themes from the power of Artificial Intelligence (AI), 5G, enhancing guest experience to increasing revenue and driving profitability.
Over the course of 2 days, attendees will enjoy a host of activities; from networking with their peers, exploring the latest solutions in the exhibition hall and hearing from some of the industry’s leading case studies.
Our comprehensive learning programme will feature a series of presentations, workshops, panel debates and round-tables on how companies can design, forecast and manage their technological demands. We’ll gather hoteliers, OTAs and solution providers and offer transferable lessons to all in the industry.
Key topics to be discussed:
- From disruption to adoption: Exploring how disruptive technologies are leading the way in the hotel industry
- Connecting Asia : Implementing AI, robotics, 5G, voice commands and mobile apps to enhance guest experiences and deliver exceptional services
- Identifying new business opportunities: Transforming the hotel industry through innovative technologies
International Hotel Technology Forum Asia will bring you everything you need to ensure you are kept up to date with technological advancements and innovation. With a more interactive and hands on agenda including panel discussions; roundtables; speed networking; think tanks; mini workshops and more, this event will create an environment where hoteliers, OTAs and technology companies across all sizes can work together to ensure you are kept at the forefront of technological innovation.
Follow the link to see the 2019 agenda. Come join us in November in Singapore to be a part of the discussion.
What to expect for 2019?
This year’s event will focus on:
- From disruption to adoption: Exploring how disruptive technologies are leading the way in the hotel industry
- Connecting Asia : Implementing AI, robotics, 5G, voice commands and mobile apps to enhance guest experiences and deliver exceptional services
- Identifying new business opportunities: Transforming the hotel industry through innovative technologies
Collaborate with the biggest names in the industry through a number of unique session formats: Interactive presentations, panel discussions, roundtables and mini workshops on the latest topics are led by industry experts
Tickets are limited to ensure a selective audience so click below now to secure your place before it runs out!
250+
ATTENDEES
25+
EXHIBITORS
20+
SPEAKERS
75%
Director+ level
Why attend?
NETWORK
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This is an exceptional networking opportunity for industry accelerators.
Meet with like-minded peers in the hospitality industry to make valuable connection at this annual thought leadership platform, and find solutions to your challenges!
LEARN
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Don’t miss out on this incredible opportunity to join your peers and find common solutions to your main challenges!
Join 2 days of innovative sessions to learn from others’ experiences and find new technology that fit to your needs!
ACTION
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The forum will focus on learning best practices to keep engaging customers utilizing technology. Leave the 2 days of case studies, workshops and 1:1 business meeting with key takeaways and new technology to stay ahead of the game.

Raymond Dumanauw
VP of IT Systems and M&E,PLP Properties
Biography:
Session Details: Opening Panel: The sky’s the limit! Building a virtual hotel 05-11-2019, 9:00 am View In Agenda

Marshall Silver
Chief Commercial Officer,Reddoorz
Biography:
Session Details: Identifying new business opportunities in the hotel management industry 06-11-2019, 9:10 am Digital transformation: Implementing technological infrastructure to boost growth and drive innovation 06-11-2019, 2:35 pm View In Agenda

Ahmed Disokey
Area Director of Information Technology and Business Innovation,Luxury Brands, Accor Hotels
Biography:
Session Details: PANEL: Engaging guests through connected technologies 05-11-2019, 1:05 pm View In Agenda

Vikas Bhola
Regional Director, South Asia Pacific,Booking.com

Christopher Chan
General Manager, Research & Technology,Peninsula Hotels

Abbas El Shabasy
Regional Director of Information & Technologies,Sunrise Resorts & Cruises

Crystal Li
Senior Industry Manager Travel & Luxury E-Commerce,Google
Biography:
Session Details: Identifying new business opportunities in the hotel management industry 06-11-2019, 9:10 am View In Agenda

Mouner Abou Alnour
Cluster Digital Marketing Director,Sheraton Resorts

Nathan Boublil
Co-Founder & MD,ZEN Rooms
Biography: Nathan Boublil is co-founder and CEO of ZEN Rooms, now one of the leading hospitality companies in Southeast Asia (SEA). ZEN is dedicated to changing the state of budget hospitality in SEA through radical technological and operational improvements. ZEN grew to become within 4 years the largest and best-rated budget hotel franchise in the fast-growing Philippines and top 3 in SEA. With a team of 500 staff, ZEN is backed by Korean travel unicorn Yanolja and leading emerging market investors. Before becoming an entrepreneur, Nathan was previously Economic Advisor to the French Ministry of Foreign Affairs and an Investment Banker at Deutsche Bank in London. Economist by training, he graduated from the University of Cambridge where he was also a Research fellow. An avid traveler, he is fluent in 5 languages
Session Details: Future of budget hospitality in Southeast Asia 06-11-2019, 11:50 am View In Agenda

Rajesh Dewan
Finance Director,Marriott
Biography:
Session Details: The key to maintaining brand loyalty: keeping up-to-date with technological advancements 05-11-2019, 11:50 am View In Agenda

Brandon Chan
Design and Specialised Businesses,Singapore Institute of Technology
Biography:
Session Details: AI in hotels – high tech or high touch? | Business Meeting 11 06-11-2019, 2:00 pm View In Agenda

Martin Tsoi
VP Information Technology,Sands China
Biography:
Session Details: Opening Panel: The sky’s the limit! Building a virtual hotel 05-11-2019, 9:00 am View In Agenda

Roshan Koonja
CIO,Constance Hotels
Biography:
Session Details: Home-from-home: Promoting in-room connectivity to keep guests entertained 06-11-2019, 3:25 pm View In Agenda

Jack Tam
Group Director of Innovation & Digital Transformation,L’hotel Group
Biography:
Session Details: Strategizing guest journey for building strong customer relationship / Meeting 6 05-11-2019, 5:05 pm View In Agenda

Shrikant Shenoy
Senior Vice President Innovation, Digital Transformation & Strategy,Langham Hospitality Group
Biography:
Session Details: PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry 05-11-2019, 12:05 pm View In Agenda

Terry Wan
Group Director, Information Technology,Wharf Hotels Management

Anurita Kapoor
Regional Marketing Director,Four Seasons

Tommy Lai
CEO,General Hotel Management
Biography:
Session Details: PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry 05-11-2019, 12:05 pm View In Agenda

Ted Horner
Owner,E Horner & Associates
Biography: In 1989, he established E Horner & Associates Pty Ltd a Consulting Practice specializing in Technology Consulting to the Hospitality Industry and he is now widely respected as Australia's leading consultant in this area . In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) a not for profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG . In 2004 he was the first non US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry. In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP ) who run the largest hotel technology exhibition/conference in the world (HITEC ) and he served on this board for 3 years. Has done consulting assignments in the following countries over the last 29 years Australia, New Zealand, Singapore, Indonesia, Sri Lanka, USA, Malaysia, Dubai, Papua New Guinea, and Fiji.
Session Details: View In Agenda

Colman Ho
VP Group Marketing,Century City Holdings

Patrick Tan
Managing Director,Givex Singapore
Biography:
Session Details: Case Study Sharing hotel in Macau : Cashless payment brings better guest experiences with higher profit 06-11-2019, 12:20 pm View In Agenda

Nikolay Beloshitsky
CEO,Hoteza
Biography:
Session Details: Catering to the 21st Century Guest In-Room Entertainment 05-11-2019, 2:55 pm View In Agenda

Mark Rademarker
VP Travel & Hospitality APAC,Adyen
Biography:
Session Details: Transforming Guest Experience through Payments for the Connected Traveler 05-11-2019, 12:50 pm View In Agenda

Ed Dayan
Investor,Dinggly
Biography:
Session Details: Profiting from call-for-service innovation 06-11-2019, 11:35 am View In Agenda

Ben Young
Director of Marketing,HDL Automation
Biography:
Session Details: Smart hotel system and Intelligent hotel management software 05-11-2019, 9:30 am View In Agenda

Tom Meyer
Vice President Operations LUXE Brands , Malaysia Indonesia and Singapore,Accor Hotels

Ed Dayan
Investor,Dinggly
Biography:
Session Details: Profiting from call-for-service innovation 06-11-2019, 11:35 am View In Agenda

Ingo Dignas
CEO,protel hotelsoftware
Biography:
Session Details: Moving visions to execution 05-11-2019, 5:40 pm View In Agenda

Linda Vallner
VP Business Development ,protel hotelsoftware
Biography:
Session Details: Moving visions to execution 05-11-2019, 5:40 pm View In Agenda
protel hotel software, founded in 1994, is one of the world's leading property management system (PMS) providers that develops and sells technology and service solutions specifically and exclusively for the hotel industry and related sectors.
protel's product portfolio caters to the individual needs of every market segment, from small individual hotels to multinational hotel groups. By offering licensed on-premises, software-as a-service (SaaS) as well as mobile solutions, protel provides clients with the flexibility to quickly adapt as their business needs change and evolve.
protel hotel management systems are cost-effective tools that enable central collecting, integrating and multiple use of data that provides the needed information to all areas of operation within the hotel at the push of a button. The consistent focus on the demands of a single industry makes protel one of the most experienced and successful providers of professional hotel management systems.
All-in-one hotel software solution
With more than 1,000 interfaces to external systems, such as PBX, PoS, yield management, online reservation, credit card, minibar and a high number of software extensions (sales and marketing, banquet, web booking engine, business intelligence, social media booking tools and emailing tools), protel offers a perfect all-in-one hotel software solution.
Leading hospitality in the cloud
SaaS solutions outsource the hardware, software and data to the internet cloud and open up new possibilities for the hotel industry's IT management. Web-based solutions are perfect for all hoteliers who value flexibility, mobility, reliability and security without having to manage the entire system themselves. protel offers two SaaS solutions: bookatonce and protel Air.
Being the first on the market to offer a cloud-based PMS with bookatonce in 2009, protel set its foot on a new frontier in the hospitality industry. bookatonce is an easy-to-use hotel management system catering to B&Bs, vacation rentals and small hotels. The free Personal Edition includes all essential functions you need to manage your hotel up to five rooms. The cost-effective Business Edition is for property owners who have more rooms and require more functionalities and comfort.
protel Air, launched in 2011, is a comprehensive, highly integrated and cost-effective web-based hotel management system that supports all areas of work at the front desk and behind the scenes. The broad spectrum of protel interfaces connects protel Air to other systems used in your hotel, such as PoS, PBX, backoffice, minibar, PayTV, reservation (IDS/IBE) and wellness.
On-premise hotel management
The protel Single Property Edition is a mature, internationally proven hotel management software for mid-market operators and large individual hotels. Check in, serve and check out your guests with the greatest of ease; protel SPE provides effortless processes and fast, reliable access to all crucial information.
As a central property management system, protel Multi Property Edition (MPE) can transform even a global hotel chain into a single unit. All connected hotels access the same guest information from a central database. Data and functions are available in real time at every property. Let hotels reap the benefits of having clean data stocks and lean business processes.
Hospitality on the go: mobility with hotel apps
Mobility is a given in today's society and it is necessary to take care of business when it fits your schedule. protel for iPad is the first fully mobile hotel management system and the perfect solution for all who are aiming to exceed their guests' expectations in customer service.
Keeping IT simple in the hotel industry
protel and its products evolve around the hoteliers need to simplify daily business processes and the guests' quest for more speed, mobility and 'coolness'.
Having started with a simple electronic room plan in the mid-90s, protel's product portfolio has grown to encompass all operating processes within the hotel, from reservation and guest service to online marketing and distribution. The strategic forecast now depends on guest demands, the planning and implementation of complex pricing strategies and the evaluation of all information on the basis of business intelligence. By offering easy-to-use, reliable and evolving software systems, protel fulfils its obligation to keep IT simple.
Hotel software made in Germany
The company is headquartered in the German city of Dortmund, situated right in the centre of Europe between Paris and Berlin in one of the leading economic regions in the EU, the Rhine-Ruhr area. Cooperating with a dense network of international business partners and operating a branch in Dubai, protel is represented worldwide.
Almost 10,000 hotels and hotel management schools in 70 countries (including 3,000 SaaS registrations) attest to protel's high-level expertise, profound ingenuity and trusted reliability.
Powered by protel: four major firsts in the hotel industry:
- 1994: Launched the world's first windows-based hotel management system
- 2009: Launched bookatonce, world's first cloud-based hotel management system
- 2009: Launched bookatonce for iPhone, world's first native iOS hotel management app
- 2011: Launched world's first hotel management native iPad app (bookatonce, protel & protel Air)







MCOMS is one of the leading IT solution providers for the hospitality, cruise ship, healthcare, transportation and other industries. MCOMS has a large network of partners and regional offices in North America, Middle East and Africa, Europe and APAC.
MCOMS designs, develops and operates advanced IPTV, VOD, Mobile, Casting and Signage solutions for multiscreen environments, including applications for Smart TVs, set-top boxes, smartphones, tablets, laptops and digital signage monitors.













Boosting hotel share of guest wallet. Guaranteed!
While filling hotel rooms with guests is important, increasing total guest value is equally fundamental in order to manage a healthy hotel. Guests spend much outside the hotel; money a hotel could potential get a share of. With direct data access to 120+ million unique airline travelers combined with a proprietary AI empowered closed-loop marketing platform, Epteca has boosted ancillary revenue for its clients across Europe. By creating a hyper-personalized Virtual Concierge based on big data, each guest is met with engaging destination information and carefully curated offers from brands and services which together increases the overall guest experience as well drives new revenue streams. Higher share of guest wallet is essential for every hotel in this competitive market, and Epteca is the only end-to-end, plug & play solution in the world based on big data and AI with best-in-class conversion rates. Guaranteed!






VDA Group is a leading Italian company in the development of Room and Building Automation for the Residential and Hospitality industry.
Installations in 20+ countries, 7,000+ systems and 100,000+ active rooms. VDA Group manufactures internally all key hardware and develop custom tailored solutions to meet any specific requirement.

- Guest Room Management System (By HONEYWELL)
- PA/AV
- CCTV, Control Room (Design and Built)
- Data Centre (Design and Built)
- Digital Signage
- SMATV
- UPS
- Raised Flooring / cable tray.
- Access Control system
- Security solutions
- Video and Audio-conferencing solutions.
- Sound Reinforcement systems.
- ICT services & consultancy
- Structured Cabling-Telephone and Data (By PANDUIT)
- Fiber optic cabling.
- Wireless Solutions (By HP/RUCKUS/CISCO)

Meinfo System L.L.C.
Sponsorship opportunities
IHTF Asia Edition 2019 boasts a range of exciting sponsorship and exhibition opportunities. Features include scheduled 1-2-1 meetings for private meetings with select members of the audience; targeted workshops, enabling suppliers to promote their solutions in interactive sessions; networking activities to raise your profile in the industry and a wide range of further sponsorship opportunities.
If you have a service or product you would like to showcase, please use the details below to make contact with our team.
Herdip Kaur, Forum Director
T: +44 (0) 207 936 6539
E: HerdipKaur@arena-international.com
Speaker opportunities
If you have would like to join the stage for 2019 please contact our production team using the contact details below, we would love to hear from you.
Lu Tikrity, Portfolio Manager
T: +44 (0) 161 359 5349
E: Lu.tikrity@arena-international.com