International Hotel Technology Forum – Asia Edition 2019

5 - 6

November

2019

Resorts World Sentosa
Free

Why attend?

5th & 6th November 2019, Singapore

It is a pleasure to announce the return of the International Hotel Technology Forum: Asia Edition.

After a successful launch in 2018, the forum will bring together hoteliers, management companies, OTAs and solution providers to discuss how technology is transforming Asia’s hotels and resorts, covering themes from the power of Artificial Intelligence (AI), 5G, enhancing guest experience to increasing revenue and driving profitability.

Over the course of 2 days, attendees will enjoy a host of activities; from networking with their peers, exploring the latest solutions in the exhibition hall and hearing from some of the industry’s leading case studies.

Our comprehensive learning programme will feature a series of presentations, workshops, panel debates and round-tables on how companies can design, forecast and manage their technological demands. We’ll gather hoteliers, OTAs and solution providers and offer transferable lessons to all in the industry.

Key topics to be discussed:

From disruption to adoption: Exploring how disruptive technologies are leading the way in the hotel industry
Connecting Asia : Implementing AI, robotics, 5G, voice commands and mobile apps to enhance guest experiences and deliver exceptional services
Identifying new business opportunities: Transforming the hotel industry through innovative technologies

International Hotel Technology Forum Asia will bring you everything you need to ensure you are kept up to date with technological advancements and innovation. With a more interactive and hands on agenda including panel discussions; roundtables; speed networking; think tanks; mini workshops and more, this event will create an environment where hoteliers, OTAs and technology companies across all sizes can work together to ensure you are kept at the forefront of technological innovation.

Follow the link to see the 2019 agenda. Come join us in November in Singapore to be a part of the discussion.

WHAT TO EXPECT FOR 2019?

This year’s event will focus on: From disruption to adoption: Exploring how disruptive technologies are leading the way in the hotel industry Connecting Asia : Implementing AI, robotics, 5G, voice commands and mobile apps to enhance guest experiences and deliver exceptional services Identifying new business opportunities: Transforming the hotel industry through innovative technologies Collaborate with the biggest names in the industry through a number of unique session formats: Interactive presentations, panel discussions, roundtables and mini workshops on the latest topics are led by industry experts Tickets are limited to ensure a selective audience so click below now to secure your place before it runs out!

250+ ATTENDEES	25+ EXHIBITORS	20+ SPEAKERS	75% Director+ level
250+ ATTENDEES	25+ EXHIBITORS
20+ SPEAKERS	75% Director+ level

WHY ATTEND?

NETWORK

This is an exceptional networking opportunity for industry accelerators. Meet with like-minded peers in the hospitality industry to make valuable connection at this annual thought leadership platform, and find solutions to your challenges!

LEARN

Don’t miss out on this incredible opportunity to join your peers and find common solutions to your main challenges! Join 2 days of innovative sessions to learn from others’ experiences and find new technology that fit to your needs!

ACTION

The forum will focus on learning best practices to keep engaging customers utilizing technology. Leave the 2 days of case studies, workshops and 1:1 business meeting with key takeaways and new technology to stay ahead of the game.

Agenda

5 Nov 2019
6 Nov 2019

Expand All

8 AM

Registration & Collection of Meeting Schedules & Refreshments

8:50 AM

Chair’s Opening Remarks & Welcome to the Forum

Speakers

9 AM

Opening Panel: The sky’s the limit! Building a virtual hotel

Improving the guest experience with enhanced technological enhancements including voice commands, robots and artificial intelligence
Understanding the balance between delivering exceptional services and experience while reinforcing hospitality
Implementing a frictionless transaction process through the use of biometrics, machine learning and block chain
Beyond automation: understanding how new technologies are not just to smooth out processes but enhances the guest experience
Gaining buy-in: demonstrating the benefits for advanced technologies

Speakers

RAYMOND DUMANAUW

VP Of IT Systems And M&E, PLP Properties

MARTIN TSOI

VP Information Technology, Sands China

9:30 AM

Smart hotel system and Intelligent hotel management software

Improving guest experience by preset scene(Check in/out Mode, Comfort mode/Reading Mode) and voice control.
Saving cost for hotel owner/management team by energy saving and less labour
Investment on smart hotel system will be paid back from more guests who prefer to stay in hotels with smart system.

Speakers

BEN YOUNG

Director Of Marketing, HDL Automation

10:05 AM

Business Meeting 1

Each 30 minute scheduled meeting is an opportunity for hoteliers to sit down with a provider to learn more about the solutions they hold which can help meet your business needs.
Weâ€™ll have over 30 innovative companies taking part and offer an arena for delegates to meet with a wide range of solution providers under one roof.

10:40 AM

Refreshments & Networking | Business Meeting 2

11:15 AM

Business Meeting 3

11:35 AM

Profiting from call-for-service innovation

How the latest products in call-for-service are moving away from phone apps and delivering real benefits:
Increasing revenue
Driving efficiency
Enhancing customer experience
Improving staff performance

Speakers

ED DAYAN

Investor, Dinggly

11:50 AM

The key to maintaining brand loyalty: keeping up-to-date with technological advancements

Understanding how digital transformation changes the dynamic and relationship with guests
Maximising in-room entertainment solutions to help to increase guests loyalty and hotelier revenues
Using the latest innovative technological knowledge to upscale guest experience
Ensuring your brand is not compromised when implementing new solutions and enhancing guest experience

Speakers

RAJESH DEWAN

Finance Director, Marriott

12:05 PM

PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry

Exploring a new wave of technologies in the industry and how guests use these for future experiences
Outlining the implications and opportunities with disruptive technologies for the hotel industry
Keeping it real â€“ how does big data, artificial intelligence and block chain change the future landscape of the for the hotel industry?
Maximising guest centricity through the use of new technologies

Speakers

SHRIKANT SHENOY

Senior Vice President Innovation, Digital Transformation & Strategy, Langham Hospitality Group

TOMMY LAI

CEO, General Hotel Management

12:20 PM

Case Study Sharing hotel in Macau : Cashless payment brings better guest experiences with higher profit

MICE challenges to perform better year on year for the same event type
The benefits to lease a omni-channel platform solution that functions more than just a digital wallet platform
Keeping a secured open architecture system

Speakers

PATRICK TAN

Managing Director, Givex Singapore

12:50 PM

Transforming Guest Experience through Payments for the Connected Traveler

Understanding the connected traveler and how their expectations are reshaping hospitality
Recognizing that one size doesnâ€™t fit all â€“ how can you cater to different travelers
Delivering an enhanced guest experience through digital transformation

Speakers

MARK RADEMARKER

VP Travel & Hospitality APAC, Adyen

1:05 PM

PANEL: Engaging guests through connected technologies

This interactive interview session has been designed to allow the audience to ask questions via our interactive app Slido.
Exploring the demand for innovative hotel lobby technology to create an environment where guests want to spend their stay
Understanding what our guests want in technology and what we can provide through the use of social media
Connected the unconnected: ensuring guests are connected through a variety of innovative channels
Understanding the next revolution â€“ analysing guest behaviour and trends to ensure you keep a competitive edge

Speakers

AHMED DISOKEY

Area Director Of Information Technology And Business Innovation, Luxury Brands, Accor Hotels

TOM MEYER

Vice President Operations LUXE Brands , Malaysia Indonesia And Singapore, Accor Hotels

1:35 PM

Lunch & Networking

2 PM

AI in hotels – high tech or high touch? | Business Meeting 11

Singapore Institute of Technology

Speakers

BRANDON CHAN

Design And Specialised Businesses, Singapore Institute Of Technology

2:20 PM

Business Meeting 4

2:55 PM

Catering to the 21st Century Guest In-Room Entertainment

Redefining the In-Room Experience
The Boom or Personal Content Streaming Services and Limitations of Streaming
Voice activated devices
Reaching out to the Guests on the Go

Speakers

NIKOLAY BELOSHITSKY

CEO, Hoteza

3:10 PM

Roundtable Debates

RT 1 AI, block chain, robotics â€“ maximising guest experience
Anurita Kapoor, Regional Marketing Director, Four Seasons
RT 2 Exploring social media management platforms to maximise guest engagement
Mouner Abou Alnour, Cluster Digital Marketing Director, Sheraton Resorts
RT 3 The future of voice activation
Terry Wan, Group Director, Information Technology, Wharf Hotels Management

3:25 PM

Home-from-home: Promoting in-room connectivity to keep guests entertained

Encouraging the use of apps to communicate with guest and enhance their experience
Utilising intelligent insights to create personalised service delivery improvements at all touch points
Understanding how 5G will impact the future of hotels

Speakers

ROSHAN KOONJA

CIO, Constance Hotels

3:55 PM

Session reserved for Danmagi

4:30 PM

Refreshments & Networking | Business Meeting 5

5:05 PM

Strategizing guest journey for building strong customer relationship / Meeting 6

Why CRM is important to Lâ€™hotel
How Lâ€™hotel Group realise and strategize guest journey
What had Lâ€™hotel Group implemented Salesforce CRM to enable the guest journey with the business impact

Speakers

Jack Tam

Group Director Of Innovation & Digital Transformation, L’hotel Group

5:40 PM

Moving visions to execution

The new technology landscape offers so many intriguing and ambitious opportunities â€“ protel shares its thoughts on how they can be moved from being just vision or desire, into reality

Speakers

INGO DIGNAS

CEO, Protel Hotelsoftware

LINDA VALLNER

VP Business Development , Protel Hotelsoftware

6:10 PM

Protel Sponsored Drinks Reception and Dinner

12 AM

Chair’s Closing Remarks

8:30 AM

Registration & Collection of Meeting Schedules & Refreshments

9 AM

Chair’s Opening Remarks

9:10 AM

Identifying new business opportunities in the hotel management industry

Understanding what our guests want in technology and what we can provide through the use of social media
Taking on the world â€“ transforming the hotel industry through innovative technologies including AI, blockchain and robotics
Focusing strategic decisions on technology which will drive revenue and reduce costs to reduce time wasted in the decision-making process
Creating a strong brand to ensure guest loyalty and direct bookings
Meeting the expectations of millennials and preparing for generation Z

Speakers

MARSHALL SILVER

Chief Commercial Officer, Reddoorz

CRYSTAL LI

Senior Industry Manager Travel & Luxury E-Commerce, Google

9:50 AM

Session reserved for Furukawa Electric

10:25 AM

Refreshments & Networking | Business Meeting 8

11 AM

Business Meeting 9

11:50 AM

Future of budget hospitality in Southeast Asia

The pain points, trends, booming demand and changes happening in the budget hospitality sector in the different countries of SEA

Speakers

NATHAN BOUBLIL

Co-Founder & MD, ZEN Rooms

12:40 PM

Business Meeting 10

1:10 PM

Lunch & Networking

2:35 PM

Business Meeting 12

2:35 PM

Digital transformation: Implementing technological infrastructure to boost growth and drive innovation

Marking your territory: understanding cultural technology trends to stay ahead of the game
Forecasting for the future: understanding how digital transformation impacts the industry
Transforming your growth strategy: thinking outside the box
Delivering a personalised guest experience through the use of apps and artificial intelligence

Speakers

MARSHALL SILVER

Chief Commercial Officer, Reddoorz

3:10 PM

Session reserved for Honeybadger Technologies

Speakers

Select a speaker to learn more

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ALEJANDRO LAZCANO

Corporate Digital Sales Director, Palladium Hotel Group

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RAYMOND DUMANAUW

VP Of IT Systems And M&E, PLP Properties

Session Details:

Opening Panel: The sky’s the limit! Building a virtual hotel

2019-11-05, 9:00 AM

View In Agenda

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MARSHALL SILVER

Chief Commercial Officer, Reddoorz

Session Details:

Digital transformation: Implementing technological infrastructure to boost growth and drive innovation

2019-11-06, 2:35 PM

Session Details:

Identifying new business opportunities in the hotel management industry

2019-11-06, 9:10 AM

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AHMED DISOKEY

Area Director Of Information Technology And Business Innovation, Luxury Brands, Accor Hotels

Session Details:

PANEL: Engaging guests through connected technologies

2019-11-05, 1:05 PM

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VIKAS BHOLA

Regional Director, South Asia Pacific, Booking.Com

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CHRISTOPHER CHAN

General Manager, Research & Technology, Peninsula Hotels

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ABBAS EL SHABASY

Regional Director Of Information & Technologies, Sunrise Resorts & Cruises

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CRYSTAL LI

Senior Industry Manager Travel & Luxury E-Commerce, Google

Session Details:

Identifying new business opportunities in the hotel management industry

2019-11-06, 9:10 AM

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MOUNER ABOU ALNOUR

Cluster Digital Marketing Director, Sheraton Resorts

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NATHAN BOUBLIL

Co-Founder & MD, ZEN Rooms

Nathan Boublil is co-founder and CEO of ZEN Rooms, now one of the leading hospitality companies in Southeast Asia (SEA). ZEN is dedicated to changing the state of budget hospitality in SEA through radical technological and operational improvements. ZEN grew to become within 4 years the largest and best-rated budget hotel franchise in the fast-growing Philippines and top 3 in SEA. With a team of 500 staff, ZEN is backed by Korean travel unicorn Yanolja and leading emerging market investors. Before becoming an entrepreneur, Nathan was previously Economic Advisor to the French Ministry of Foreign Affairs and an Investment Banker at Deutsche Bank in London. Economist by training, he graduated from the University of Cambridge where he was also a Research fellow. An avid traveler, he is fluent in 5 languages

Session Details:

Future of budget hospitality in Southeast Asia

2019-11-06, 11:50 AM

View In Agenda

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RAJESH DEWAN

Finance Director, Marriott

Session Details:

The key to maintaining brand loyalty: keeping up-to-date with technological advancements

2019-11-05, 11:50 AM

View In Agenda

Next speaker

Back

BRANDON CHAN

Design And Specialised Businesses, Singapore Institute Of Technology

Session Details:

AI in hotels – high tech or high touch? | Business Meeting 11

2019-11-05, 2:00 PM

View In Agenda

Next speaker

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MARTIN TSOI

VP Information Technology, Sands China

Session Details:

Opening Panel: The sky’s the limit! Building a virtual hotel

2019-11-05, 9:00 AM

View In Agenda

Next speaker

Back

ROSHAN KOONJA

CIO, Constance Hotels

Session Details:

Home-from-home: Promoting in-room connectivity to keep guests entertained

2019-11-05, 3:25 PM

View In Agenda

Next speaker

Back

Jack Tam

Group Director Of Innovation & Digital Transformation, L’hotel Group

Session Details:

Strategizing guest journey for building strong customer relationship / Meeting 6

2019-11-05, 5:05 PM

View In Agenda

Next speaker

Back

SHRIKANT SHENOY

Senior Vice President Innovation, Digital Transformation & Strategy, Langham Hospitality Group

Session Details:

PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry

2019-11-05, 12:05 PM

View In Agenda

Next speaker

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TERRY WAN

Group Director, Information Technology, Wharf Hotels Management

Next speaker

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ANURITA KAPOOR

Regional Marketing Director, Four Seasons

Next speaker

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TOMMY LAI

CEO, General Hotel Management

Session Details:

PANEL: From disruption to adoption – how new technologies are leading the way in the hotel industry

2019-11-05, 12:05 PM

View In Agenda

Next speaker

Back

Session Details:

Chair’s Opening Remarks & Welcome to the Forum

2019-11-05, 8:50 AM

View In Agenda

Next speaker

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COLMAN HO

VP Group Marketing, Century City Holdings

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PATRICK TAN

Managing Director, Givex Singapore

Session Details:

Case Study Sharing hotel in Macau : Cashless payment brings better guest experiences with higher profit

2019-11-05, 12:20 PM

View In Agenda

Next speaker

Back

NIKOLAY BELOSHITSKY

CEO, Hoteza

Session Details:

Catering to the 21st Century Guest In-Room Entertainment

2019-11-05, 2:55 PM

View In Agenda

Next speaker

Back

MARK RADEMARKER

VP Travel & Hospitality APAC, Adyen

Session Details:

Transforming Guest Experience through Payments for the Connected Traveler

2019-11-05, 12:50 PM

View In Agenda

Next speaker

Back

ED DAYAN

Investor, Dinggly

Session Details:

Profiting from call-for-service innovation

2019-11-05, 11:35 AM

View In Agenda

Next speaker

Back

BEN YOUNG

Director Of Marketing, HDL Automation

Session Details:

Smart hotel system and Intelligent hotel management software

2019-11-05, 9:30 AM

View In Agenda

Next speaker

Back

TOM MEYER

Vice President Operations LUXE Brands , Malaysia Indonesia And Singapore, Accor Hotels

Session Details:

PANEL: Engaging guests through connected technologies

2019-11-05, 1:05 PM

View In Agenda

Next speaker

Back

INGO DIGNAS

CEO, Protel Hotelsoftware

Session Details:

Moving visions to execution

2019-11-05, 5:40 PM

View In Agenda

Next speaker

Back

LINDA VALLNER

VP Business Development , Protel Hotelsoftware

Session Details:

Moving visions to execution

2019-11-05, 5:40 PM

View In Agenda

Next speaker

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Sponsors

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Company Information

protel hotel software, founded in 1994, is one of the world’s leading property management system (PMS) providers that develops and sells technology and service solutions specifically and exclusively for the hotel industry and related sectors.
protel’s product portfolio caters to the individual needs of every market segment, from small individual hotels to multinational hotel groups. By offering licensed on-premises, software-as a-service (SaaS) as well as mobile solutions, protel provides clients with the flexibility to quickly adapt as their business needs change and evolve.
protel hotel management systems are cost-effective tools that enable central collecting, integrating and multiple use of data that provides the needed information to all areas of operation within the hotel at the push of a button. The consistent focus on the demands of a single industry makes protel one of the most experienced and successful providers of professional hotel management systems.
All-in-one hotel software solution
With more than 1,000 interfaces to external systems, such as PBX, PoS, yield management, online reservation, credit card, minibar and a high number of software extensions (sales and marketing, banquet, web booking engine, business intelligence, social media booking tools and emailing tools), protel offers a perfect all-in-one hotel software solution.
Leading hospitality in the cloud
SaaS solutions outsource the hardware, software and data to the internet cloud and open up new possibilities for the hotel industry’s IT management. Web-based solutions are perfect for all hoteliers who value flexibility, mobility, reliability and security without having to manage the entire system themselves. protel offers two SaaS solutions: bookatonce and protel Air.
Being the first on the market to offer a cloud-based PMS with bookatonce in 2009, protel set its foot on a new frontier in the hospitality industry. bookatonce is an easy-to-use hotel management system catering to B&Bs, vacation rentals and small hotels. The free Personal Edition includes all essential functions you need to manage your hotel up to five rooms. The cost-effective Business Edition is for property owners who have more rooms and require more functionalities and comfort.
protel Air, launched in 2011, is a comprehensive, highly integrated and cost-effective web-based hotel management system that supports all areas of work at the front desk and behind the scenes. The broad spectrum of protel interfaces connects protel Air to other systems used in your hotel, such as PoS, PBX, backoffice, minibar, PayTV, reservation (IDS/IBE) and wellness.
On-premise hotel management
The protel Single Property Edition is a mature, internationally proven hotel management software for mid-market operators and large individual hotels. Check in, serve and check out your guests with the greatest of ease; protel SPE provides effortless processes and fast, reliable access to all crucial information.
As a central property management system, protel Multi Property Edition (MPE) can transform even a global hotel chain into a single unit. All connected hotels access the same guest information from a central database. Data and functions are available in real time at every property. Let hotels reap the benefits of having clean data stocks and lean business processes.
Hospitality on the go: mobility with hotel apps
Mobility is a given in today’s society and it is necessary to take care of business when it fits your schedule. protel for iPad is the first fully mobile hotel management system and the perfect solution for all who are aiming to exceed their guests’ expectations in customer service.
Keeping IT simple in the hotel industry
protel and its products evolve around the hoteliers need to simplify daily business processes and the guests’ quest for more speed, mobility and ‘coolness’.
Having started with a simple electronic room plan in the mid-90s, protel’s product portfolio has grown to encompass all operating processes within the hotel, from reservation and guest service to online marketing and distribution. The strategic forecast now depends on guest demands, the planning and implementation of complex pricing strategies and the evaluation of all information on the basis of business intelligence. By offering easy-to-use, reliable and evolving software systems, protel fulfils its obligation to keep IT simple.
Hotel software made in Germany
The company is headquartered in the German city of Dortmund, situated right in the centre of Europe between Paris and Berlin in one of the leading economic regions in the EU, the Rhine-Ruhr area. Cooperating with a dense network of international business partners and operating a branch in Dubai, protel is represented worldwide.
Almost 10,000 hotels and hotel management schools in 70 countries (including 3,000 SaaS registrations) attest to protel’s high-level expertise, profound ingenuity and trusted reliability.
Powered by protel: four major firsts in the hotel industry:

1994: Launched the world’s first windows-based hotel management system
2009: Launched bookatonce, world’s first cloud-based hotel management system
2009: Launched bookatonce for iPhone, world’s first native iOS hotel management app
2011: Launched world’s first hotel management native iPad app (bookatonce, protel & protel Air)

Company Website

To learn more, please visit our website - http://www.protel.net/

Gold Premium Sponsor

Gold

Company Information

Did you know over most of the technology of today’s wi-fi service providers was designed and built before tablets and smart phones even existed. Service providers don’t tell you this, but it is one reason why wi-fi is so high on your guest complaint list, as their systems struggle to cope. On average, 79%[1] of devices on a hotel network are smart devices – does your current provider allow you to communicate directly to your guest on their trusted device?

Danmagi is a new type of guest wi-fi service provider that is refreshingly transparent, honest and of high quality. Our technology has been built on a new type of platform for the new communication habits of your guests, regardless of type of device they bring.

Our vision is straightforward: Reliable quality guest internet that is easy to join and really works. We will significantly reduce guest complaints on wi-fi, increase guest satisfaction and boost hotel revenues.

Don’t have frustrated guests – come have a chat with us here at IHTF.

___________________________________________________________

Danmagi is a global provider of hotel wi-fi services. We have highly professional teams and offices in 3 continents; Latin America, EMEA and Asia Pacific, but can support our clients anywhere. We are built fully redundant as standard.

[1] based on statistics from Danmagi’s systems

Company Website

To learn more, please visit our website - http://www.danmagi.dk/en/home

SILVER PREMIUM SPONSOR

Company Information

Dinggly is an intelligent paging system that lets you deliver always-present levels of service without disturbing your guests.

Dinggly’s user friendly call buttons can be applied to numerous tasks within the hospitality sector, including:

– Obtaining service in unattended areas
– Asking for assistance from meeting rooms
– Organising staff to collect food orders
– Requesting room service tray removal

With Dinggly you can deliver the levels of service that bring customers back time and time again.

The simplicity of Dinggly call buttons is complemented by Dinggalytics, a powerful analytics package that allows you to measure the performance of individual locations or staff members.

Dinggly works over WiFi (and even far beyond it). Our pagers allow waiting staff to ‘grab’ calls for themselves, preventing multiple staff converging on one call. Plus you can receive real-time workload and responsiveness data on individual locations and staff members.

To know more visit our website: http://www.dinggly.com/

See you in Singapore!

Anthony Robins, CEO

Company Website

To learn more, please visit our website - http://www.dinggly.com/

Hoteza Hospitality Software

Company Information

Hoteza is an interactive, guest-facing solution for entertainment, information and communication set on various platforms controlled from one CMS. It includes IPTV solution, mobile & web app, in-room tablet app, online check-in solution,
Digital Signage and High Speed Internet Access.

Hoteza was created as a product of long experience in working in hospitality and IT, combining the valuable market experience and know-how in creating a product to bring together all guest-facing solutions into the same platform for a
seamless experience for the guests. We like to make sure our solutions are very intuitive, easy to use and to maintain, and a pleasurable experience for the guest, providing them with a well-rounded service that will highlight their overall hotel stay.

Hoteza team accumulates more than 30 years experience in the hospitality industry and has a network of partners in Europe, Middle East, Asia, Africa and South America regions. More than 500 hotels around the globe are Hoteza customers. The portfolio includes hotels operated by Kempinski, Radisson, ACCOR, Hilton, IHG, Wyndham, Corinthia, Rocco Forte, MGM, Hard Rock, Wanda and other international hotel chains.

Company Website

To learn more, please visit our website - http://www.hoteza.com

Silver

Company Information

Helius is an emerging hospitality innovations company, with a passion and mission towards guest satisfaction and operational efficiency. Rooted from the guest frustrations and hotelier nightmares, we envisioned a unified hotel ecosystem that ensures the fulfilment of the cycle for guest satisfaction.

With its unique approach and propriety solution, Helius Platform delivers intelligent and intuitive processes that enable hoteliers to achieve and sustain the highest quality standards coupled with exceeding guest expectations.

Built on cloud, using mobile technology and Artificial Intelligence, Helius creates an open, transparent & collaborative environment, empowering staff with smart and sophisticated tools while enabling guests with an easy way to communicate with staff.

Every hotel has experience and passion and we bring the expertise and innovation, together to help hoteliers create the wonderful story of a hotel with rich guest experience. The dynamic nature of Helius is perfect for all size hotels – be it a small boutique or a mega-resort or a global chain.

Company Website

To learn more, please visit our website - www.helius.io

Company Information

Intouch Data Pty Ltd is an Australian-based company that began operations in 2001 with the aim of utilizing hotel guest data to facilitate and track hotel direct marketing.

The cornerstone of the business was built on extracting and consolidating data from property management systems (PMS) across a group of aligned hotels at cluster or group level.

Intouch Data has transformed well beyond a single dimension, yet the basics remain intact.

Today, Intouch Data provides a powerful suite of hotel software and services to individual hotels through to hotel chains. Our data extraction agent, Customer Relationship Management, Business Intelligence and Email Marketing applications are powerful aids to hotels which can also work collectively to provide hotels a turnkey solution for their data.

Intouch Data assists other vendors in their quest for data from PMS and other hospitality systems. Our extraction, transform and load (ETL) services give vendors a simple solution to one of their major hurdles, getting their hands on the data they need in a ready-made format and delivered based on their requirements.

OUR GLOBAL PORTFOLIO includes individual properties, hotel chains and industry vendors around the globe such as Accor, IHG, Shangri-La, Peninsula, Jumeirah, Pan Pacific, TravelClick, Stamford, Park Regis, DOMA, Hyatt

INTOUCH DATA IN THE INDUSTRY

Intouch Data is currently rolling out several solutions for Accor on a global basis consolidating our long-term partnership with Accor in Asia/Pacific. We have recently completed roll-out of BI for all the Pan Pacific portfolio which adds another complete chain using our BI application, HotelSnapShot. Intouch Data’s pipeline of work is substantial and our growth as a global provider will continue to increase at a rapid rate.

Everything Intouch Data does is in-house with no out-sourcing, we own all our IP and we are flexible to the needs of our clients recognising no two hotels, groups or chains are the same.

Company Website

To learn more, please visit our website - https://www.intouchdata.com/

Company Information

Since the year 2000, ResortSuite’s unique hospitality software solutions have helped some of the world’s most prestigious spas, clubs, hotels and resorts better manage their multi-service properties.

Designed to promote operational excellence, ResortSuite offers flexible and fully integrated solutions to streamline operations, increase revenue and deliver exceptional guest experiences.

ResortSuite’s modular solutions cover all hospitality facilities including SPA, PMS, CLUB, GOLF, F&B, CATERING, RETAIL and SKI. Detail-rich guest profiles including past reservations, services used, purchases, preferences and alerts, are centrally stored and shared across all departments, providing staff the ability personalize every interaction.

Extended WEB, SOCIAL and MOBILE applications provide even more opportunities to drive business by giving guests full-access to book accommodations, spa treatments, dining, activities, classes, tee times and more all via your website or Facebook fan page. Other tools like ResortSuite CONNECT enable automated reservation / follow-up communications and help produce highly targeted e-marketing campaigns to promote future visits.

Company Website

To learn more, please visit our website - www.resortsuite.com