Leasing Life – Conference & Awards 2022

Chair: Alejandro Gonzalez, Editor, Leasing Life

For the past 2 years, we have been facing a challenging environment with new rules, trends and regulations impacting both our society and economy

• Which practices and trends will remain?
• What will the customers value going forward?
• What are the challenges of tomorrow?

The rate of change of customer experience and staff expectations has accelerated through the pandemic; and Cop26 has highlighted how far we still have to go to address the climate crisis. We don’t yet know where the new normal will settle. This presentation will cover:

• How to harness business flexibility by creating a harmonious tech ecosystem to readily respond to future change and improve customer experience.
• How digital solutions, including machine learning techniques, can enable operations optimisation, improving staff experience and increasing efficiency.

• Our role as lessors
• Impact of the crisis on the different markets
• Support schemes by industry actors and governments
• What the future looks like

Chair: Patrick Gouin, Executive Director, Invigors EMEA

• Leveraging a global scale while creating a hyper local experience
• Scale as a critical advantage to fuel digital transformation
• Creating products starting with the customer at the center: work backwards to see what the shifts are that will enable business growth and growth of your partners going forward
• Knowing what the end user wants and needs and allowing customer input to influence and shape digital solutions
• Self-service through multiple channels
• Safe and simple payments in an “experience economy”
• Experience versus transaction, and premium versus value

• Back office – the underestimated success factor in business-driven transformations
• Target operating model of back office functions
• Challenges and success factors on the transformation roadmap

Chair: Patrick Gouin, Executive Director, Invigors EMEA

• The pandemic taught us we must innovate to survive in a crisis
• Now, as the world turns its attention back to solving the climate emergency and securing the net zero transition, the leasing industry must adapt again
• As the value of fossil fuel assets falls, many portfolios will be exposed to greater risk
• Our challenge is to redefine our relevance with our customers by supporting them to implement sustainable business solutions

• How to make your inspections process customer centric in a secure, compliant, controlled manner.
• Applying machine learning techniques to speed up operations and optimize analytics
• How to increase customer pleasure / success with ownership of performing inspections
• How Intrador gives clients global insights
• How Intrador helps you collecting data and reduces risk

• Discussion around the main trends in the asset-financing/-leasing industry including Electrification, Servitization, Telematics & Autonomous travel
• How the asset-financing/-leasing industry can take a lead in maximising the opportunities from these trends
• What are the biggest challenges the leasing industry will face in successfully mastering these opportunities?
• The consequences for industry providers, in particular for the technology providers

How Ritchie Bros. created RB Asset Solutions to help its clients improve their disposition process and maximize value

• Why Ritchie Bros. invested in technology for their clients
• What can you do with RB Asset Solutions
• How RB Asset Solutions helps companies to take better decisions (centralizing inventory data, sales channels, asset valuator, market trends)
• Customer case

• Understanding customer’s demand
• Online in a few steps to contract closing
• Partnering to support the sharing economy

Chaired by Andrew Denton, CEO, Alfa