Leasing Life – Conference & Awards

Chair: Alejandro Gonzalez, Editor, Leasing Life

For the past 20 months, we have been facing a challenging environment with new rules, trends and regulations impacting both our society and economy. At the beginning of the crisis, our priority was to immediately rethink and adapt our existing way of working for the safety of our staffs and for our clients/partners. Amazingly, we were able to transform our business in short term. Beyond, which practices/topics/trends/usages will remain? What will the customers value going forward? What are the topics/challenges of today and tomorrow? How Covid changed our industry…

The rate of change of customer experience and staff expectations has accelerated through the pandemic; and Cop26 has highlighted how far we still have to go to address the climate crisis. We don’t yet know where the new normal will settle. This presentation will cover:

• How to harness business flexibility by creating a harmonious tech ecosystem to readily respond to future change and improve customer experience.
• How digital solutions, including machine learning techniques, can enable operations optimisation, improving staff experience and increasing efficiency.

• Our role as lessors
• Impact of the crisis on the different markets
• Support schemes by industry actors and governments
• What the future looks like

Chair: Alejandro Gonzalez, Editor, Leasing Life

Chair: Patrick Gouin, Executive Director, Invigors EMEA

• Leveraging a global scale while creating a hyper local experience
• Scale as a critical advantage to fuel digital transformation
• Creating products starting with the customer at the center: work backwards to see what the shifts are that will enable business growth and growth of your partners going forward
• Knowing what the end user wants and needs and allowing customer input to influence and shape digital solutions
• Self-service through multiple channels
• Safe and simple payments in an “experience economy”
• Experience versus transaction, and premium versus value

• Leaning into the experience economy, letting CX drive innovation
• Adopting innovative product design to reimagine value delivered
• How asset finance companies should consider future planning to respond to changing market forces

• Back office – the underestimated success factor in business-driven transformations
• Target operating model of back office functions
• Challenges and success factors on the transformation roadmap

• Explore the changing digital landscape and the rise of the mobile’s impact on today’s ideal B2B customer experience.
• The value of delivering a convenient, premier experience to customers on digital channels – in a secure, compliant, controlled manner.
• Understand the value of delivering “Just in Time” assistance to build persistent customer and partner relationships.
• Explore the value in building digital presence on customer’s devices to build brand loyalty and increase revenue.
• A look into the evolving future of customer experience journeys through digital innovation – where do we go from here?

Chair: Patrick Gouin, Executive Director, Invigors EMEA

Chair: Patrick Gouin, Executive Director, Invigors EMEA

• The pandemic taught us we must innovate to survive in a crisis
• Now, as the world turns its attention back to solving the climate emergency and securing the net zero transition, the leasing industry must adapt again
• As the value of fossil fuel assets falls, many portfolios will be exposed to greater risk
• Our challenge is to redefine our relevance with our customers by supporting them to implement sustainable business solutions

• How to make your inspections process customer centric in a secure, compliant, controlled manner.
• Applying machine learning techniques to speed up operations and optimize analytics
• How to increase customer pleasure / success with ownership of performing inspections
• How Intrador gives clients global insights
• How Intrador helps you collecting data and reduces risk

• In times of crisis, leadership is the key to future prosperity.
• LTi’s Leasing Leaders Series has gathered the best leaders from our industry, sharing a wealth of knowledge related to their experiences — past, present & looking to the future.
• These leaders can help us all understand the essence of leadership.
• This session will showcase the outcomes from the Series to date, as we look to the future.

Chair: Patrick Gouin, Executive Director, Invigors EMEA

How Ritchie Bros. created RB Asset Solutions to help its clients improve their disposition process and maximize value

• Why Ritchie Bros. invested in technology for their clients
• What can you do with RB Asset Solutions
• How RB Asset Solutions helps companies to take better decisions (centralizing inventory data, sales channels, asset valuator, market trends)
• Customer case

• Understanding customer’s demand
• Online in a few steps to contract closing
• Partnering to support the sharing economy

Chaired by Andrew Denton, CEO, Alfa

Chaired by Andrew Denton, CEO, Alfa