Retail Banking International Conference: A Virtual Experience

• Deepening customer relationships through innovative digital payment solutions by creating platforms that are safer, quicker and easier to use for customers
• Taking advantage of the PSD2 Directive to boost competition through the creation of a variety of digital and physical products in the banking, card and payment space
• Catering for a wide audience appropriately in a world pulling towards digital without neglecting the traditional branch network to better serve society and their banking needs
• Pioneering the Payit innovation to create a secure, efficient and reliable payment experience from consumer to merchant
• Leveraging consumer lifestyle behaviours by creating symbiotic relationships with mainstream retailers to optimise the modern-day banking experience through digital payment solutions and AI
• Staying up to speed in innovation to spearhead change and gain competitive advantage over challengers and new-age fintech

Q&A Session with presenter

• Talking frankly about the real experiences of a young person embarking on life in the real world to identify where banks are missing out on a great opportunity
• Understanding the untapped power in the bank’s role as a true companion to learn about each individual and guide them in order to make better financial decisions for a stronger banking relationship and more positive financial outcome
• Setting the customer on the straight and narrow for better financial wealth and mental health
• Looking at the bank’s role in helping individuals to achieve financial resilience for a win/win situation
• Identifying how banks are stepping up to the plate in coaching customers and fostering relationships to shape better bankers and better banks

Q&A Session with presenter

• Exploring the Bank of England’s role in the payment system and the use of APIs to open up settlement
• The importance of global and domestic data standards and the changes that are coming, to find opportunity in the transitioning banking landscape
• The renewal of UK Real Time Gross Settlement (RTGS) and the benefits this will bring to bolster the new UK banking economy
• Discussing the emergence of block chain technologies to find opportunity in the transitioning banking landscape

Q&A Session with presenter

• What has been the impact of FinTech innovation on the banking sector?

• How can we measure that impact?
• What is the likely future impact?
• What themes and trends do we see with both FinTechs and Banks?
• What are the emerging challenges and opportunities?
• What are the key characteristics required to develop successful and sustainable FinTech partnerships?

Q&A Session with presenter

• Looking at Digital infrastructure to ensure a service that’s safe secure and functional for confident customer use
• Raising cybersecurity levels; The contribution of FIs and security teams to comply with Regtech to ensure operational resilience
• Achieving security within regulatory requirements to better serve the public
• Staying ahead of the game with digital innovation to ensure better protection to avoid falling victim of a cyber attack
• Implementing 2 Stage Strong Customer Authentication (SCA) to protect the customer without degrading experience

Q&A Session with presenter

• Analysing the effectiveness of a multichannel approach as an intricate infrastructure to give a seamless experience to the customer

• Opti-channelling for a more personalized and communicative approach to compete in a customer-optimised marketplace

• Analysing increasingly complex banking channels and customer experience challenges to transition from a channel – driven approach to customer-driven
• Building a future retail banking landscape through efficient multi channels to consistently improve the customer journey
• Focusing on targeted, relevant and specific communication to develop stronger banking relationships

Q&A Session with presenter

• Are banks transforming into tech companies and to what extent can they make this transition on their own?  
• To what extent do banks recognise the importance of fintech as enablers as opposed to competitors?
• How high on the list are money management tools influencing the choice of bank for younger customers?
• How is the rise of Machine Learning affecting the way banks do business?

Q&A Session with presenter

• Creating a customer-centric inspired journey both in branch and via digital platforms to give an all-round sense of care to ensure brand loyalty
• Rethinking the in-branch workforce and reducing resources without compromising on quality customer relationships and branch relevance
• Bundling and remodelling the branch through new-age concepts to fit new consumer lifestyles and leave a long lasting legacy on the high-street
• Transforming and collaborating through innovation to create unique and relevant in-branch experiences and common service centres
• Cutting back on your branch network without compromising on the branch format to leverage the benefits of traditional banking

Q&A Session with presenter

• Taking innovation to the next level by developing unique technology solutions that can meet the needs of the bank’s diverse customer base to be more ethical and inclusive of all demographics
• Driving accessibility through technology to provide solutions for every customer need whilst fostering a better banking relationship
• Building in-house customer research and empathy labs and an internal beta testing group to test design, features and functionality and gain in-depth customer insights prior to market release
• Prioritising customer experience to develop innovations that last and prosper

Q&A Session with presenter

• Rethinking customer experience from both physical and technological standpoints in light of the rapid pace of innovation
• Understanding the implications of segmentation and how different groups bank to develop different banking features for new experiences
• Considering new entrants into the market to understand the drivers behind the changing face of banking
• Taking elements from the UK Fintech playbook to go cross border, fast
• Pinpointing recent methods of innovation employed by banks to identify areas for growth
• Ensuring the entire customer demographic is led on a transparent and supportive journey to implement successful innovation

Q&A Session with presenter