Retail Banking International Roundtable Forum 2021

• What have we learned during the Covid-19 crisis?
• Where are we now?
• How the pandemic has accelerated the shift towards digitisation and embracing digital transformation?
• Driving customer engagement post-pandemic
• Developing cross-sector partnerships: innovation and collaboration

• Understanding AI investment in FS, based on key indicators such as venture financing and patents.
• Identifying the key areas for AI investment in the banking value chain.
• Looking at uses of AI in FS

• The rise of Open Banking
• How APIs allow banks to differentiate their services to meet increasing customer demands
• Innovating to remain competitive
• Building relationships across the industry
• Key Open Banking trends and outlook for the future toward Open Platforms

• Understand how the shift from the real time to the ‘Just In Time’ era has effected customer expectations with a financial provider
• The value of delivering a convenient, premier experience to customers on digital channels – in a secure, compliant, controlled manner
• Explore growing your customer base through your OneStop app, a mobile-centric digital strategy
• Rethink brand strategy and competitive reputation through digital real estate

Each table runs 2 times on the same topic. Tables are exclusive, other vendors cannot attend. Minimum 10 participants for each table. 

Attendees can select up to 2 roundtables.

1. Digitalisation in customer onboarding: increasing efficiency and streamlining user experience

Jon Thor Sigurleifsson, Content Marketing Lead, Scrive

2. Biometrics: overcoming the trade-off between security and convenience

Ian McGuire, Fraud and Biometrics Specialist, Nuance Communications

3. Leveraging data for frictionless customer experience

Michele Lavizzari, Chief International Development Officer, InfoCert

4. (11am only) Real-Time KYC and Dynamic Continuous Monitoring

Geoff Hutton, Financial Risk Regulatory Lead, Rainbird

5. (12pm only) Machine-Augmented Investigations During KYC

Geoff Hutton, Financial Risk Regulatory Lead, Rainbird

6. Digitising the banking experience post COVID

Robert Johnston, Product Marketing Director, Enterprise ATM Software Solutions, NCR Bryn Coulthard, Executive Director, Digital Banking, NCR

7. “Platformication:” the next wave of disruption

Ramy Elkhoulany, Principal Product Manager, Finastra

8. The value of a digital channel: growing your business and redefining brand differentiation in the mobile age

Nikhita Iyar, Head of Strategic Business Development, Moxtra

9. Deploying AI and automation to drive customer engagement, efficiency and productivity

Owen Kilbane, Sales Account Executive, Kofax

10. Adopting cloud platforms as a driver for technology driven innovation

Senior representative, OpenLegacy

11. How banks can boost customer engagement by leveraging behavioral banking and financial wellbeing

Elin Helander, Chief Scientific Officer, Dreams AB

Each table runs 2 times on the same topic. Tables are exclusive, other vendors cannot attend. Minimum 10 participants for each table. 

Attendees can select up to 2 roundtables.

Each table runs 2 times on the same topic. Tables are exclusive, other vendors cannot attend. Minimum 10 participants for each table. 

Attendees can select up to 2 roundtables.

1. Digitalisation in customer onboarding: increasing efficiency and streamlining user experience

Jon Thor Sigurleifsson, Content Marketing Lead, Scrive

2. Biometrics: overcoming the trade-off between security and convenience

Ian McGuire, Fraud and Biometrics Specialist, Nuance Communications

3. Leveraging data for frictionless customer experience

Michele Lavizzari, Chief International Development Officer, InfoCert

4. (11am only) Real-Time KYC and Dynamic Continuous Monitoring

Geoff Hutton, Financial Risk Regulatory Lead, Rainbird

5. (12pm only) Machine-Augmented Investigations During KYC

Geoff Hutton, Financial Risk Regulatory Lead, Rainbird

6. Digitising the banking experience post COVID

Robert Johnston, Product Marketing Director, Enterprise ATM Software Solutions, NCR Bryn Coulthard, Executive Director, Digital Banking, NCR

7. “Platformication:” the next wave of disruption

Ramy Elkhoulany, Principal Product Manager, Finastra

8. The value of a digital channel: growing your business and redefining brand differentiation in the mobile age

Nikhita Iyar, Head of Strategic Business Development, Moxtra

9. Deploying AI and automation to drive customer engagement, efficiency and productivity

Owen Kilbane, Sales Account Executive, Kofax

10. Adopting cloud platforms as a driver for technology driven innovation

Senior representative, OpenLegacy

11. How banks can boost customer engagement by leveraging behavioral banking and financial wellbeing

Elin Helander, Chief Scientific Officer, Dreams AB

• What has been the impact of COVID-19 on innovation itself?
• How will future innovation strategies change as a result?
• What do customers want and expect from their bank?
• Leveraging technology as a driver for customer enablement
• Innovating new value propositions for customers in the digital era

MODERATOR:

Bartosz Golba, Research Director, Financial Services, GlobalData

PANELLISTS:

Jamie Broadbent, Head of Innovation and Strategy, RBS INTERNATIONAL

Nouamane Cherkaoui, Chief Information, Fap Franfinance, SOCIETE GENERALE GROUP

Annerie Vreugdenhil, Chief Innovation Officer, Head of ING Neo, ING BANK

Michele Lavizzari, Chief International Development Officer, INFOCERT

• Consumer voice: openness to non-traditional FS providers
• SWOT assessment of leading digital challengers
• Incumbent bank technology imperatives