Retail Banking International Roundtable Forum 2021
Virtual Event: 9am BST
21st April 2021
Retail Banking International Roundtable Forum 2021
DAY 1|21st April 2021
8:55 am Welcome to the Retail Banker International Roundtable Forum!

Bartosz Golba
Research Director, Financial Services
GlobalData
9:00 am OPENING KEYNOTE ADDRESS - Exploring the evolving retail banking landscape: strategies for 2021 and the ‘next normal’
- What have we learned during the Covid-19 crisis?
- Where are we now?
- How the pandemic has accelerated the shift towards digitisation and embracing digital transformation?
- Driving customer engagement post-pandemic
- Developing cross-sector partnerships: innovation and collaboration

Pedro Pinto Coehlo
Chairman and Chief Executive Officer
AFIP, FINTECH AND INSURTECH ASSOCIATION, PORTUGAL
9:30 am Artificial intelligence in financial services
- Understanding AI investment in FS, based on key indicators such as venture financing and patents.
- Identifying the key areas for AI investment in the banking value chain.
- Looking at uses of AI in FS

Danyaal Rashid
Associate Analyst, Thematic Division
GlobalData
10:00 am PRESENTATION - Beyond Open Banking: uncovering the opportunities ahead
- The rise of Open Banking
- How APIs allow banks to differentiate their services to meet increasing customer demands
- Innovating to remain competitive
- Building relationships across the industry
- Key Open Banking trends and outlook for the future toward Open Platforms

Nouamane Cherkaoui
CIO – Director of Information Systems
Franfinance Fap, Société Générale
10:30 am Growing your business through your app: a customer centric strategy for digital resilience in the mobile age
- Understand how the shift from the real time to the ‘Just In Time’ era has effected customer expectations with a financial provider
- The value of delivering a convenient, premier experience to customers on digital channels – in a secure, compliant, controlled manner
- Explore growing your customer base through your OneStop app, a mobile-centric digital strategy
- Rethink brand strategy and competitive reputation through digital real estate

Nikhita Iyar
Head of Strategic Business Development
Moxtra
11:00 am Roundtable round 1
Each table runs 2 times on the same topic. Tables are exclusive, other vendors cannot attend. Minimum 10 participants for each table.
Attendees can select up to 2 roundtables.
- Digitalisation in customer onboarding: increasing efficiency and streamlining user experience
Jon Thor Sigurleifsson, Content Marketing Lead, Scrive
- Biometrics: overcoming the trade-off between security and convenience
Ian McGuire, Fraud and Biometrics Specialist, Nuance Communications
- Leveraging data for frictionless customer experience
Michele Lavizzari, Chief International Development Officer, InfoCert
- (11am only) Real-Time KYC and Dynamic Continuous Monitoring
Geoff Hutton, Financial Risk Regulatory Lead, Rainbird
- (12pm only) Machine-Augmented Investigations During KYC
Geoff Hutton, Financial Risk Regulatory Lead, Rainbird
- Digitising the banking experience post COVID
Robert Johnston, Product Marketing Director, Enterprise ATM Software Solutions, NCR Bryn Coulthard, Executive Director, Digital Banking, NCR
- “Platformication:” the next wave of disruption
Ramy Elkhoulany, Principal Product Manager, Finastra
- The value of a digital channel: growing your business and redefining brand differentiation in the mobile age
Nikhita Iyar, Head of Strategic Business Development, Moxtra
- Deploying AI and automation to drive customer engagement, efficiency and productivity
Owen Kilbane, Sales Account Executive, Kofax
- Adopting cloud platforms as a driver for technology driven innovation
Senior representative, OpenLegacy
- How banks can boost customer engagement by leveraging behavioral banking and financial wellbeing
Elin Helander, Chief Scientific Officer, Dreams AB
12:00 pm Roundtable round 2
Each table runs 2 times on the same topic. Tables are exclusive, other vendors cannot attend. Minimum 10 participants for each table.
Attendees can select up to 2 roundtables.
Each table runs 2 times on the same topic. Tables are exclusive, other vendors cannot attend. Minimum 10 participants for each table.
Attendees can select up to 2 roundtables.
- Digitalisation in customer onboarding: increasing efficiency and streamlining user experience
Jon Thor Sigurleifsson, Content Marketing Lead, Scrive
- Biometrics: overcoming the trade-off between security and convenience
Ian McGuire, Fraud and Biometrics Specialist, Nuance Communications
- Leveraging data for frictionless customer experience
Michele Lavizzari, Chief International Development Officer, InfoCert
- (11am only) Real-Time KYC and Dynamic Continuous Monitoring
Geoff Hutton, Financial Risk Regulatory Lead, Rainbird
- (12pm only) Machine-Augmented Investigations During KYC
Geoff Hutton, Financial Risk Regulatory Lead, Rainbird
- Digitising the banking experience post COVID
Robert Johnston, Product Marketing Director, Enterprise ATM Software Solutions, NCR Bryn Coulthard, Executive Director, Digital Banking, NCR
- “Platformication:” the next wave of disruption
Ramy Elkhoulany, Principal Product Manager, Finastra
- The value of a digital channel: growing your business and redefining brand differentiation in the mobile age
Nikhita Iyar, Head of Strategic Business Development, Moxtra
- Deploying AI and automation to drive customer engagement, efficiency and productivity
Owen Kilbane, Sales Account Executive, Kofax
- Adopting cloud platforms as a driver for technology driven innovation
Senior representative, OpenLegacy
- How banks can boost customer engagement by leveraging behavioral banking and financial wellbeing
Elin Helander, Chief Scientific Officer, Dreams AB
1:00 pm Break + 121 Meetings
1:30 pm KEYNOTE ADDRESS - Innovating a way forward
- What has been the impact of COVID-19 on innovation itself?
- How will future innovation strategies change as a result?
- What do customers want and expect from their bank?
- Leveraging technology as a driver for customer enablement
- Innovating new value propositions for customers in the digital era

Jamie Broadbent
Head of Innovation and Strategy
RBS INTERNATIONAL
2:00 pm ING Bank Case Study

Annerie Vreugdenhil
Chief Innovation Officer, Head of ING Neo
ING Bank
2:30 pm Closing Panel Discussion: Post-COVID: the retail banking landscape in 2022
MODERATOR:
Bartosz Golba, Research Director, Financial Services, GlobalData
PANELLISTS:
Jamie Broadbent, Head of Innovation and Strategy, RBS INTERNATIONAL
Nouamane Cherkaoui, Chief Information, Fap Franfinance, SOCIETE GENERALE GROUP
Annerie Vreugdenhil, Chief Innovation Officer, Head of ING Neo, ING BANK
Michele Lavizzari, Chief International Development Officer, INFOCERT

Bartosz Golba
Research Director, Financial Services
GlobalData

Pedro Pinto Coelho
Chairman and Chief Executive Officer
Banco BNI Europa

Jamie Broadbent
Head of Innovation and Strategy
RBS INTERNATIONAL

Nouamane Cherkaoui
CIO – Director of Information Systems
Franfinance Fap, Société Générale
3:30 pm Responding to Digital Challengers in Banking
- Consumer voice: openness to non-traditional FS providers
- SWOT assessment of leading digital challengers
- Incumbent bank technology imperatives

Steve Walker
Lead Analyst, Fintech & Thematic
GlobalData
4:00 pm Event close
SPONSORSHIP ENQUIRIES
To enquire about sponsorship opportunities for the conference, please contact:
Ben Lloyd-Davies
T: +44 (0) 20 7936 6552
E: BenLloyd-Davies@arena-international.com
SPEAKING ENQUIRIES
For further information or to get involved you can contact the producer on:
Louisa Manning
T: +44 (0) 207 661 0906
E: louisa.manning@arena-international.com