Reasons to Construct an Outstanding Onboarding Experience

1st January, 1970

Reasons to Construct an Outstanding Onboarding Experience

In recent years, the term onboarding has been floating back and forth in the financial space. Traditionally, this meant data entry and extensive paper work which bored advisors, as they believed their focus should be placed elsewhere. However, this administrative process has taken a turn, these inconvenient tasks have turned to gold.

Onboarding[HK1]  has received a new makeover. It has become a critical strategic process as firms attempt to be client centric. Whether it is for regulatory reasons (Know Your Customer – KYC) or to swing away from the conventional transactional relationship, truly understanding the client’s needs can bring vast benefits.

Why is the onboarding experience so important?

·        First impression – as the old saying goes, this is crucial to building a trusting and long-lasting relationship, which leads to capturing the customer’s life time value, and saving costs as it costs a lot more to acquire new customers than to maintain one

·        Fierce Competition – if your first impression isn’t a good one, it is likely for clients to search for alternatives as competitors are making it ever so easy to switch

·        Word of Mouth – customers are likely to share their experiences with friends and family, whether it is good or bad is determined by the interaction they have with the firm

·        Profiling – knowing as much as you can about a customer allows you to match their profiles to similar individuals, and providing success stories which can build trust

·        Profitability– rather than continuously going back to clients for more answers, once you know your customer well, you can then offer products tailored to their specific needs, whilst improving client experience and relationship

Join us in London “at the Wealth Management conference” as we welcome industry experts from Quilter Cheviot, Aegon, and Fidelity, who will share their knowledge on ‘Creating the best onboarding experience for new clients’.

Don’t miss out on the latest industry trends, and the chance to network with leading wealth management professionals! Register for your place today with code: MK-ACWEB

Useful links:

·         Event Website:

·         Event Programme:

·         Registration:


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+44 (0)20 7936 6948

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T: +44 (0)207 936 6822