Matthew joined the UK retail division of Hiscox in 2011 and managed a large customer service initiative that included structural changes and the identification, improvement and measurement of behaviours that focussed on customer service. In 2013 he transferred to the London Market division where he developed the e-commerce strategy for both the London and Guernsey businesses. In 2016 he moved to head up a new division within Hiscox UK, looking at innovation and disruptive trends in the insurance and fintech sector. Matthew works with start ups, VCs and entrepreneurs; finding ways to trial new ideas and innovations in a quick, cost effective way.
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