With over 30 years’ experience in the world of hospitality as General Manager of five-star hotels in United Kingdom, the British Virgin Islands, Bahrain, Dubai, Indonesia, PRC – China, Singapore and Hong Kong, Richard Hatter joined Hotel ICON, as pre opening General Manager; in 2009.
Hatter undertook the task of successfully planning and implementing Hotel ICON’s commercial and operational strategies. Hatter led his team creating and developing the Brand DNA to ensure clarity on the employee and customer brand message, overseeing the opening and management of the 262-room elevated luxury hotel reporting to Dr Victor Lo JP, Chairman of the Board.
In addition, Hatter worked closely with the Hong Kong Polytechnic University and its School of Hotel Tourism Management on curriculum design, hotel and school integration and implementation of various internship programs.