International Hotel Technology Forum Middle East & North Africa 2025 (IHTFMENA)

Introducing IHTFME: the latest addition in the IHTF series. Discover the latest end-to-end solutions to enhance guest experience, increase revenue and improve operational efficiency.

11 - 12

February

2025
  • JW Marriott Marina, Dubai
  • Complimentary
  • Why attend?
  • Agenda
  • Speakers
  • Plan Your Visit
  • Event Gallery
  • Sponsors
  • Media Centre
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Featured Speakers

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Noni Anand​

Co-founder & Designer, LEVA Hotels

Noni stands at the helm as the co-founder of LEVA. Her design journey has been enriched by the vibrant cultures, colors, and architecture she has encountered in her travels across Asia, North America, and the Middle East. These global experiences have significantly influenced her unique design style.

As a meticulous designer with a discerning eye for detail, Noni brings a revitalizing perspective to interior design. Her objective is to curate spaces that not only reflect personalization but also exude a profound sense of comfort, elevation, and inspiration for each client. This commitment to crafting atmospheres that deeply resonate with individuals is palpable in every facet of her work.

In her capacity as co-founder, Noni has been instrumental in defining the visual identity of LEVA Hotels. From the meticulous nuances of branding to the immersive realms of interior design, she has served as the driving creative force, shaping the distinctive aesthetic that characterizes LEVA today.

One of the standout accomplishments in Noni's compelling portfolio is the swift transformation of Mazaya within an impressive 62 days, metamorphosing it into a lifestyle-oriented 4-star hotel. This achievement stands as a testament to her visionary approach, operational efficiency, and unwavering dedication to delivering unparalleled hospitality experiences.

Beyond aesthetics, Noni's design philosophy is rooted in crafting environments that tell stories and evoke emotions. Fueled by her passion for excellence, she continues to redefine the landscape of interior design within the hospitality industry.

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JS Anand​

Founder & CEO, Leva Hotels

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Imran Changezi​

Executive Director Hospitality Development, Diriyah Company

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Turab Saleem​

Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

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    Featured Sponsors

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    Company Information

    Six Star Global emerged from frustration with European IT hospitality practices, now reigning as the premier IT Hospitality and Managed Services Partner across the globe. Our extensive knowledge has birthed innovative product suites, spanning the spectrum of 21st-century hotel IT, low voltage systems, and services, complementing our professional and managed services.

    Collaborating closely with our clients, our goal is to forge an ever-growing partnership, unravelling the challenges faced by you and your guests. We aim to grasp your ambitions and the constraints you navigate, enabling the crafting of a tailored IT strategy that propels your business forward. With Six Star Global, where frustration transforms into innovation, we can redefine the landscape of IT hospitality.

    Company Website

    To learn more, please visit our website - https://sixstar.global

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    Company Information

    Everguest stands at the forefront of hospitality innovation, blending advanced AI technology with expert management for hotels and restaurants. As a pioneering hospitality management and tech company, we offer a unique synergy of AI-driven solutions and services. Our approach is centred around the three crucial factors influencing guests’ accommodation choices: guest reviews, price, and appearance. By focusing holistically on these aspects, we empower our partners with rapid revenue growth, stellar online reputation, and enhanced guest-centric operations. Our flagship product, Everguest Intelligence, sets new industry benchmarks with its cutting-edge machine learning and data analytics capabilities, making AI integration seamless for any hospitality business, regardless of its tech experience. For leaders who aspire to excel with AI, Everguest Intelligence is indispensable, uniquely advancing guest experiences and decision-making capabilities. Due to high demand, access is found exclusively through our waitlist.

    Company Website

    To learn more, please visit our website - https://everguest.com/waitlist/

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    Company Information

    Integrated digital guest journey (up-to 95% self-check-in/out rate with a 9.0 guest satisfaction score) via mobile web app, ONE intuitive employee solution (trained in 4 h.). Holistic guest profiles that are generated in an automated way to steer the business in an efficient way & to generate revenue

    Company Website

    To learn more, please visit our website - www.likemagic.tech

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    Company Information

    Introducing Omniboost: Your Premier Partner in Hospitality Innovation. As pioneers in the field, Omniboost boldly navigates uncharted territories, empowering businesses to assert control over their data and excel in decision-making and unrivaled compliance excellence. With a commitment to revolutionizing the hospitality industry, Omniboost delivers cutting-edge solutions tailored for hotels and restaurants.

    Through relentless innovation, Omniboost disrupts conventional practices, automating synchronization across hospitality platforms and establishing new benchmarks for efficiency and precision in financial management and operations. With its unparalleled Data Unification Platform, Omniboost seamlessly integrates Point of Sale (POS), Property Management System (PMS), Accounting data, and more, providing unparalleled insights and control. This transformative approach reshapes the hospitality vertical, empowering businesses to thrive in an era defined by data-driven excellence.

    More than a mere technology provider, Omniboost serves as a catalyst for success. With its comprehensive suite of tools and services, Omniboost empowers hoteliers and restaurateurs to make informed decisions that drive efficiency, reduce costs, and foster growth.

    Company Website

    To learn more, please visit our website - https://omniboost.io

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    Company Information

    Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data- driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Oracle, Infor, Shiji, Agilysys, One & Only, Four Seasons, citizenM, and Raffles Hotel.

    Company Website

    To learn more, please visit our website - https://www.adyen.com/en_ae

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    Company Information

    Philips, a worldwide innovative corporation, integrates state-of-the-art TV technology, such as Chromecast built-in, into the hospitality sector with a legacy spanning back to 1977.

    Company Website

    To learn more, please visit our website - www.ppds.com

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    Company Information

    ThreatSpike works with the largest hospitality brands and operators around the world to protect them from security breaches. ThreatSpike’s unique software platform and fully managed, concierge service allows companies to completely outsource their security operations function, whilst at the same time saving money.

    ThreatSpike’s proprietary technology platform provides all the technical controls required to be secure and compliant, including email protection, EDR, data loss protection, user behaviour analysis and SIEM, and these are provided through an “all you can eat” fixed price subscription model. Our security operations team monitors alerts 24/7/365, ensuring a quick response to any security incident.

    In addition to managed detection and response, ThreatSpike also provides the world’s first unlimited, subscription based penetration testing service which allows hospitality companies to pick and choose the testing they perform as well as the schedule, whilst benefiting from a unique fixed price cost model.

    Those looking for security and peace of mind need look no further.

    Company Website

    To learn more, please visit our website - https://www.threatspike.com

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    Company Information

    The Epteca Marketplace Ecosystem brings the perfect services and activities directly to your guests and at the right time when they need them.
    Using unique data and smart (AI) algorithms, Epteca accurately anticipates your guest’s needs, enabling you to serve them accordingly – increasing your margins and creating a positive brand relationship – guaranteed!

    Company Website

    To learn more, please visit our website - www.epteca.com

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    Company Information

    FETCH stands as a forefront tech company specializing in innovative hospitality solutions, tackling industry challenges with cutting-edge innovation. In reshaping hospitality operations, FETCH streamlines ordering, payment, tipping, and feedback processes. Tailoring unique solutions for hotels, FETCH seamlessly integrates room charges and empowers guests with loyalty point utilization. Feedback isn’t mere data; it’s a dynamic tool for guest recovery and improvement. FETCH effortlessly integrates with existing technology, POS, and PMS, ensuring a smooth operational flow. Critically, our loyalty integration extends convenience beyond boundaries – guests can order from anywhere in the hotel using their phones, utilizing loyalty points, and enjoying the ease of room charge. FETCH goes beyond operational efficiency; it’s a dedicated force amplifying guest experiences, providing venues with insights to shine, and ultimately making operations smoother for a happier guest experience.

    Company Website

    To learn more, please visit our website - https://fetchpay.com/

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    Company Information

    At HRS Hospitality & Retail Systems, we are an internationally renowned company with expertise in global hospitality software development. As the largest Oracle Hospitality partner, we provide exceptional customer service and solutions for the hotel, restaurant, retail, stadium, golf, and spa industries. Experience the difference by partnering with us.

    Company Website

    To learn more, please visit our website - https://hs.hrsinternational.com/ihtf-2024

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    Company Information

    Founded in 1996, TP-Link is a global provider of reliable networking devices and accessories, involved in all aspects of everyday life. The company is ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for a consecutive 12 years*, supplying distribution to more than 170 countries and serving billions of people worldwide.

    Company Website

    To learn more, please visit our website - https://www.tp-link.com/ae/

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    Company Information

    Since 2001, m3connect has become one of the largest managed WiFi providers in Europe, serving 13,000+ sites in 23+ countries. We are a leader in cloud technologies, developing our platform for over 20 years.

    m3connect offers flexible WiFi networks, advanced technologies like private LTE and 5G, and modern solutions like SD-WAN. Our services include WiFi portals, digital signage, in-room TV, and VoIP.

    Company Website

    To learn more, please visit our website - https://www.m3connect.com/#

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    Company Information

    Cloud based, Hub OS, one of hospitalities most integrated and intuitive hotel-operations systems, supports all aspects of hotel operations, 9 solutions – 1 single platform, from Housekeeping and Maintenance, Guest Experience, Energy and Supplier management, Risk and Compliance, creating collaborative workflows that ultimately drive guest satisfaction.

    Hub OS fully integrates with a hotels PMS, providing real-time data to all operational functions. It’s workflow management and guest engagement technology has kicked off a new era in hospitality software, with its innovative solutions offering a 360 degree approach to service delivery.

    Already a dominant player in the market, operating in over 1500 hotels and +45 countries since launching in 2015, Hub OS has clients across many key industry players, including IHG, Accor, Six Senses, NH Hotels, Hotusa Group, Pestana Hotel Group among many others.

    Company Website

    To learn more, please visit our website - http://www.hubOS.com/

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    Company Information

    Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesises data and workflows across a property’s revenue and service centres to elevate guest experiences and increase wallet share per guest across a singular platform. Employees who know more about each guest’s preferences during interactions can deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property.

     

    The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees. This enables self-service, personal choice and payment options for guests; the ability to make better decisions and match service capacity to demand using real-time insights for staff; and scheduling control for both. Core solutions and Experience Enhancers are combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.

     

    Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

    Company Website

    To learn more, please visit our website - http://www.agilysys.com/

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    Company Information

    Chatlyn is a guest communication platform. With chatlyn you can bundle all your messenger channels and use them optimally for service, sales and marketing for the entire team! The platform offers features like automated messaging, integration with existing software solutions, WhatsApp newsletters and an easy-to-use ticketing system to manage guest inquiries effectively. With chatlyn, hotels can streamline their communication processes and increase revenue through targeted and automated upsell and marketing campaigns.

    Company Website

    To learn more, please visit our website - www.chatlyn.com

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    Company Information

    Bookboost is a platform that improves guest relationships, enhances marketing effectiveness, and simplifies processes.
    Specifically built for hospitality, Bookboost empowers teams with a modern Multi-Channel CRM to leverage their customer data, and a Unified Inbox to handle incoming inquiries with speed and accuracy. As a result, hotels drive 9x more ROI than traditional approaches and deliver top-notch customer service.
    In a nutshell, Bookboost empowers hotels to use their guest data to deliver amazing experiences.

    Company Website

    To learn more, please visit our website - https://www.bookboost.io

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    Company Information

    hotelkit is an All-in-One Hotel Operations Platform that improves internal communication and enables fast and efficient collaboration. It enables hotel teams to manage, supervise and delegate via one central point of communication. Accessible from anywhere, any time and on any device. This way internal processes become faster, easier and more efficient. The software solution is already used by 150,000 employees worldwide to simplify their daily workflows.

    With hotelkit Collaboration processes such as shift handovers, repair orders or work checklists can be documented and followed up much easier. SOPs can be stored in a digital manual for everyone to review at any time and place. In addition, hotelkit Housekeeping offers the opportunity to digitize all housekeeping processes and streamline collaboration between teams.

    Company Website

    To learn more, please visit our website - www.hotelkit.net

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    ONDA is hospitality SaaS provider that includes PMS, GDS, CMS and Booking engine. ONDA GDS has more than 30 Korean sales channels so that hotel or hotel chains can manage their sales in Korea with only one contract with ONDA. Also, ONDA’s Booking engine is fully customizable and integrated to Google hotel Service.

    Company Website

    To learn more, please visit our website - http://global.wave.onda.me/

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    ANTlabs, a Singapore-based technology provider, focuses on delivering innovative digital services specifically designed for the hospitality industry. With over 20 years of R&D expertise and insights from partnerships with hotel groups, global carriers, and telcos, ANTlabs offers advanced solutions like ASP Cloud and SG gateways, ensuring seamless high-speed internet access (HSIA), secure wireless access, and reliable guest Wi-Fi.
    By leveraging its telco-grade capabilities, ANTlabs enhances guest experiences with secure in-room TV casting (ANTlabsEzCast) and flexible integration with PMS and Hotspot 2.0. These digital services empower hoteliers to create personalized, value-added experiences that drive guest satisfaction and boost revenue.
    ANTlabs integrates state-of-the-art, cloud-based technology for effortless management of guest networks and self-service provisioning. With 24/7 global support, ANTlabs enables hotels to deliver exceptional digital experiences while achieving rapid ROI. Trusted by leading hospitality brands, ANTlabs is leading the transformation of guest connectivity and enhancing digital service delivery in the hospitality sector.

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    Company Information

    Profile: Unlock the Future of Hospitality with Thynk! Thynk is spearheading a revolution in the hospitality sector through groundbreaking innovation. Our mission? Empower the industry to shatter conventions, transcending traditional boundaries in marketing, pricing, sales, delivery, and invoicing, ultimately crafting bespoke, high-margin experiences. Introducing Thynk, your passport to a seamlessly interconnected hospitality ecosystem. Seamlessly integrating Real-time PMS and POS systems right out of the gate, Thynk eradicates data silos, fostering operational fluidity and excellence. As your gateway to the pinnacle of hospitality CRM prowess, powered by Salesforce, we redefine direct sales, amplify productivity, and unleash unparalleled profit potential—especially for groups and events, where we elevate revenue generation per square foot. Thynk isn’t just innovation; it’s a commitment to propelling your business into the future. So, while we’re Thynking about Tomorrow, rest assured, we’re also Delivering Today—ushering in a new era of hospitality brilliance that you can experience right now.

    Company Website

    To learn more, please visit our website - thynk.cloud

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      Why attend?

      Arena International are proud to launch the International Hotel Technology Forum Middle East & North Africa, a top industry event promising two days of captivating advancements into the latest technological developments, initiatives, and thoughts from leading MENA hotel and tech experts.

      Attendees can engage in immersive keynote presentations, panel discussions, roundtables, one to one business meetings, and workshops from top C-suite industry leaders.

      The International Hotel Technology Forum is a data driven event, written in collaboration with GlobalData’s market intelligence and industry led themes.

      Engaging content: Learn from successful case studies, one to one business meetings, innovative networking sessions and social networking functions.

      Market Intelligence: Grasp a deeper understanding of the trends, challenges, and regulations impacting the hotel landscape, including AI, sustainability, ESG, current travel trends and emerging tech.

      High-level networking: Join hoteliers from across APAC as well as a number of hotel technology solution providers. Initiate powerful conversations and discover future potential partnerships that can help transform your business.

      1:1 meetings: Take part in mutually agreed pre-scheduled business meetings to leave you feeling energized and fully equipped for the current and future challenges.

      Key themes to explore in 2025:

      • Tech innovation
      • IT management
      • IT operations
      • Personalisation

       

      Explore the complete IHTF Collection:

       

      IHTFME 2025 - WHAT TO EXPECT?

      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year

      		80%

      Attendees at Director+ level
      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year
      80%

      Attendees at Director+ level

      Testimonials

      IHTF Europe 2024

      Agenda

      • 11 Feb 2025
      • 12 Feb 2025
      Expand All

      Streams

      Stream one

      Stream A

      Stream two

      Stream B

      11 AM

      Roundtables

      Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?
      Roundtable 2) From Plate to Planet: Transforming Hotel Food Sustainability from Staff to Guest
      Roundtable 3) A New Perspective on Revenue Optimisation: Enhancing Revenue Management Strategies

      12:40 PM

      Lunch & Networking Break

      2:20 PM

      Roundtables

      Roundtable 1) Overcoming Challenges with Creating Value for Loyalty Members
      Roundtable 2) From Poolside to Trends, Serving Luxury Through Social Media: Opportunities Within the Middle East’s Luxury Hotel Market

      4 PM

      Refreshments & Networking Break

      8:30 AM

      Registration & Breakfast

      9:15 AM

      Setting the Scene & Welcome to the Forum

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      SESSION 1: Market Trends

      9:30 AM

      The Employment Puzzle: Investigating Job Market Dynamics in the Middle East

      In an era of rapid transformation, the Middle East's hotel and tourism sectors are experiencing a complex and nuanced job market landscape.

      Key Discussion Points:

      • Detailed examination of job posting trends in Travel & Tourism
      • Unprecedented shifts in the Middle East’s hospitality employment sector
      • Emerging opportunities in the luxury hotel segment

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      9:50 AM

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      Discuss real-world experiences in choosing technology solutions, cut through the complexity and share how hoteliers are finding the right tech for their guest’s needs. We’ll explore:

      • How different hotels balance their budgets against must-have features
      • What makes implementation successful (and what to avoid)
      • Ways to ensure staff can actually use the technology effectively
      • How to measure if you're getting value for money

      Speakers

      Ted Horner
      Owner, E Horner & Associates
      Lijeesh Rajan
      Corporate Director of IT Strategy & Services, Rotana Hotel Management Corporation PJSC
      Nuran Kilani
      Corporate Commercial Director, TIME Hotels
      Tariq Valani
      Global Senior Vice President Support Services, Accor
      Jamey Ford
      Global Head of Engineering, Kerzner International
      Turab Saleem
      Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

      10:20 AM

      Digital Disruption or Digital Delight? Current Trends in Hotel Cybersecurity

      Gain crucial insights into the latest tools and techniques employed by cybercriminals targeting hotels. Take a deep dive into cutting-edge social engineering tactics, revealing how threat actors exploit human psychology to breach your defenses. Discover state-of-the-art approaches to detect and neutralise threats before they compromise your guest’s trust. From front desk to back office, learn how to fortify every aspect of your operations against increasingly sophisticated attacks.

      Senior Representative, ThreatSpike Labs

      10:40 AM

      Refreshments & Networking Break

      11 AM

      Business meeting 1

      11:35 AM

      Business meeting 2

      12:10 PM

      Business meeting 3

      12:40 PM

      Lunch & Networking Break

      1:30 PM

      The Hotel Tech Den

      A panel of the industry’s most sought-after solution providers. Set the scene with a 5-minute introduction and insight into their products and services. Visit the booths in the exhibition hall for more details and services!

      Moderator: Ted Horner, Owner E Horner & Associates

      Speakers

      Ted Horner
      Owner E Horner & Associates

      1:45 PM

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      Taking F&B tech from theory to practice through key discussions on:

      • Creating a harmonious service model that empowers guests to choose their preferred way to order and dine
      • How leading hotels are using technology to enhance rather than replace human interactions
      • Real success stories of hotels maintaining service excellence while expanding digital capabilities
      • Strategies for training staff to confidently switch between digital and traditional service modes

      Speakers

      Ted Horner
      Owner E Horner & Associates
      Luigi Vespero
      Cluster Director of F&B Experiences, Fairmont Hotels & Resorts
      Roger Tabbal
      VP Global Guest Technology & Innovation – Tech for Hotels, Accor
      Andrew Burns
      Director of Food & Beverage, Atlantis Resorts
      Pratik Rajgarhia
      Director of Food and Beverage, Radisson Hotel Group
      Tjalling van den Burger
      Vice President Enterprise Sales, Adyen

      2:20 PM

      Business meeting 4

      2:55 PM

      Business meeting 5

      3:30 PM

      Business meeting 6

      4 PM

      Refreshments & Networking Break

      SESSION 3: Designing Hotels of the Future

      4:15 PM

      Reserved for Technogym

      4:25 PM

      Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services

      Mr. Toh will explore how ANTlabs is enhancing the hospitality industry through innovative digital solutions. With over 20 years of R&D expertise, ANTlabs provides hotels and large venues with tools to improve guest experiences and generate new revenue streams. He will introduce the ANTlabs Hospitality Pyramid, highlighting the role of secure, high-speed connectivity and personalized in-room entertainment. Attendees will learn how these technologies can help hoteliers meet evolving guest expectations while optimizing operational efficiency and profitability.

      Speakers

      Toh Teck Kang
      Chief Product Officer, ANTlabs Pte Ltd

      4:35 PM

      Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

      This session will cover how data analytics revolutionise hotel energy management, slashing costs and waste. Through real-world case studies and actionable strategies, learn to optimise energy use, reduce environmental impact, boost operational efficiency in your properties, and source local products.

      Moderator: Ted Horner, Owner E Horner & Associates

      Speakers

      Ted Horner
      Owner, E Horner & Associates
      Noni Anand
      Co-founder & Designer, LEVA Hotels
      Bryanne Tait
      Global Senior Director Sustainability, Jumeirah Hotels & Resorts

      5:05 PM

      Integrating IT Management Systems to Managing the Journey not just the Destination

      Discover how a hotel’s external design is as important as its internal IT system design. Transform your property into a tech-savvy masterpiece without compromising its aesthetic appeal. Learn the art of concealing cutting-edge systems within architectural features through smart IT management systems. Your journey to the future of hotel design starts here!

      Speakers

      Rich Stakounis
      CEO, Six Stars Global

      5:35 PM

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      Uncover how architectural gems can become your destination's star attraction, drawing history buffs and luxury seekers alike. Discuss how to turn centuries-old charm into 21st-century profits by seamlessly blend historical charm with cutting-edge luxury, creating unforgettable guest experiences that drive bookings through the roof. Discover the secrets of sustainable retrofitting, adaptive reuse, tech integration, and marketing strategies that respect the past while embracing the future.

      Moderator: Turab Saleem, Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

      Speakers

      Turab Saleem
      Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East
      Imran Changezi
      Executive Director Hospitality Development, Diriyah Company
      Hakan Ozkasikci
      Executive Vice President, Global Design & Technical Services, Kerzner International

      Chair’s Closing Remarks Six Star Global Drinks Reception

      Streams

      Stream one

      Stream A

      Stream two

      Stream B

      SESSION 1 – Wellness Leaders Summit

      11 AM

      Panel Discussion: Unlocking Profits – Merging Wellness and Hospitality in the Middle East

      Speakers

      Christian Kiefer
      CEO and Founder, Spa Wellness Project Management
      Kateryna Mosesova
      Director of Spa & Recreation, Park Hyatt Dubai
      Sharon Barcock
      Director of Spa & Fitness Operations & Development MEA, Hilton

      11:40 AM

      Presentation: Tech & Tranquility – The Double-Edged Sword of Wellness Innovation

      Speakers

      Mariana Toma
      Group Director of Spa and Wellness, Regency Group Holding

      12 PM

      Panel Discussion: Uncovering Shifts in Tourist Behaviour – What New Trends are we Expecting to See?

      Moderator: Christian Kiefer, CEO and Founder, Spa Wellness Project Management

      Speakers

      Ilija Shivachev
      Director of Recreation, Ritz Carlton Bahrain
      Christian Kiefer
      CEO and Founder, Spa Wellness Project Management
      Deborah Castignani Micouris
      Director of Spa, Fairmont The Palm, Dubai

      12:40 PM

      Lunch & Networking Break

      SESSION 2 – Wellness Leaders Summit

      2:05 PM

      Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

      Speakers

      Maja Corridon
      Director of Spa and Recreation, Conrad Abu Dhabi Etihad Towers
      Mirza Ibracevic
      Complex Director of Recreation & Spa, Le Méridien Dubai Hotel + Conference Centre
      Ayuko Suzuki
      Director of Wellness, Jumeirah International Hotels & Resorts
      Ilija Shivachev
      Director of Recreation, Ritz Carlton Bahrain
      Mohamed Abdelsamiea
      Head of Leisure & Sports, Jumeirah Hotels & Resorts
      Mariana Toma
      Group Director of Spa and Wellness, Regency Group Holding

      2:40 PM

      Case Study – Practical Applications of AI for your Wellness Portfolio

      3:45 PM

      Refreshments & Networking Break

      8:45 AM

      Registration & Breakfast Roundtables

      Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?

      Moderator:

      Roundtable 2) Challenges with Implementing AI into Hotel Operations – Where do we Start?

      Moderator:

      Roundtable 3) How has Technology Impacted Hotel’s ESG Duty?

      Moderator:

      9:15 AM

      Chair’s Opening Remarks

      Speakers

      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      SESSION 1: Guest Facing Technology

      9:30 AM

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      According to GlobalData, 78% of travelers are more likely to book with properties that offer personalised experiences, with 50% willing to share necessary personal data to promote an personalised stay (Key Trends in Luxury Travel, 2024, p.10). Discover ways technology adoption can strengthen brand image and foster customer loyalty in this evolving industry.

      Speakers

      Ted Horner
      Owner, E Horner & Associates
      Oliver Stutz
      Digital & Innovation Marketing Project Manager, Atlantis Dubai
      Amro Khoudeir
      Senior Vice President Digital & Distribution - Middle East, Africa, Turkey & Asia- Pacific, Accor
      Mahmood Ahmed
      Head - IT Ops, Media One Hotel
      Kandarp Pandya
      Senior Director of Information Technology, Jumeirah Hotels & Resorts
      Mike Marchand
      Regional Director EMEA, Canary Technologies

      10 AM

      The Algorithm Knows You: The future of hyper-personalized marketing in Hospitality

      Speakers

      Amro Khoudeir
      Senior Vice President Digital & Distribution - Middle East, Africa, Turkey & Asia- Pacific, Accor

      10:20 AM

      Case Study: Next Level Guest & Employee Experience, Powered by AI

      Address key challenges, present milestones and innovations to create maximum added value for guests and employees when deploying AI technology. Participate in a live demo on how you can improve your experience management.

       

      Senior Representative, Like Magic

      10:40 AM

      Refreshments & Networking Break

      11 AM

      Business meeting 7

      11:35 AM

      Business meeting 8

      12:10 PM

      Business meeting 9

      12:40 PM

      Lunch & Networking Break

      1:30 PM

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      Unlock your hotel's unique edge through employee-centric technological innovation

      Moderator: Ted Horner, Owner E Horner & Associates

      Speakers

      Ted Horner
      Owner, E Horner & Associates
      Elias Saad
      Hotel Manager, Gewan Hotels & Resorts
      JS Anand
      Founder & CEO, Leva Hotels
      Amila Udana Karunaratne
      Director of IT, The First Group
      Mahmood Ahmed
      Head - IT Ops, Media One Hotel
      Natalie Litowtschik
      Commercial Director, Waldorf Astoria

      2:05 PM

      Business meeting 10

      2:40 PM

      Business meeting 11

      3:15 PM

      Business meeting 12

      3:45 PM

      Refreshments & Networking Break

      SESSION 3: Harnessing Data and AI For Technological Excellence

      4 PM

      From AI Anxiety to Innovation – A Story of How Fear becomes Technological Empowerment in Hospitality

      In this uncertain new age of AI, many of us worry how our careers will be affected by this technology - how much will my job change? Will I be replaced? How will my industry look in the future? Demonstrate how embracing technological change can transform industries and create new opportunities in guest service, though a fusion of human emotional intelligence and AI.

       

      Senior Representative, Everguest

      4:30 PM

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

      In today's hospitality landscape, guest loyalty is the key to sustainable growth and profitability. This session reveals how cutting-edge AI technology is revolutionising the way hotels engage with guests, boosting lifetime value and satisfaction. Discover how industry leaders are leveraging AI-powered insights to:

      • Transform pre-arrival interactions into powerful revenue drivers
      • Seamlessly integrate digital and physical touchpoints for a frictionless guest journey
      • Personalise experiences at scale, setting new benchmarks in guest satisfaction

      Moderator: Ted Horner, Owner E Horner & Associates

      Speakers

      Ted Horner
      Owner, E Horner & Associates
      Nitesh Matlani
      Director of Rooms, Six Senses Hotels Resorts Spas
      JS Anand
      Founder & CEO, Leva Hotels
      Syamily James
      Marketing and Communications Manager, Ajman Hotel by Blazon Hotels
      Dr. Sanjay Nadkarni
      Founding Partner, Dubrain

      5 PM

      Using AI to Think Like a Concierge

      Harnessing big-data and actionable insights to personalise advertising and make it relevant for guests. Accurately predict what customers want through data personsalisation, to get a higher share of the guest wallet.

      Senior Representative, Epteca

      Chair’s Closing Remarks

      Speakers

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      Imran Changezi
      Executive Director Hospitality Development, Diriyah Company

      Session Details:

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      2025-02-11, 5:35 PM

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      Noni Anand
      Co-founder & Designer, LEVA Hotels

      Noni stands at the helm as the co-founder of LEVA. Her design journey has been enriched by the vibrant cultures, colors, and architecture she has encountered in her travels across Asia, North America, and the Middle East. These global experiences have significantly influenced her unique design style.

      As a meticulous designer with a discerning eye for detail, Noni brings a revitalizing perspective to interior design. Her objective is to curate spaces that not only reflect personalization but also exude a profound sense of comfort, elevation, and inspiration for each client. This commitment to crafting atmospheres that deeply resonate with individuals is palpable in every facet of her work.

      In her capacity as co-founder, Noni has been instrumental in defining the visual identity of LEVA Hotels. From the meticulous nuances of branding to the immersive realms of interior design, she has served as the driving creative force, shaping the distinctive aesthetic that characterizes LEVA today.

      One of the standout accomplishments in Noni's compelling portfolio is the swift transformation of Mazaya within an impressive 62 days, metamorphosing it into a lifestyle-oriented 4-star hotel. This achievement stands as a testament to her visionary approach, operational efficiency, and unwavering dedication to delivering unparalleled hospitality experiences.

      Beyond aesthetics, Noni's design philosophy is rooted in crafting environments that tell stories and evoke emotions. Fueled by her passion for excellence, she continues to redefine the landscape of interior design within the hospitality industry.

      Session Details:

      Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

      2025-02-11, 4:35 PM

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      JS Anand
      Founder & CEO, Leva Hotels

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

      2025-02-12, 4:30 PM

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Amro Khoudeir
      Senior Vice President Digital & Distribution - Middle East, Africa, Turkey & Asia- Pacific, Accor

      Session Details:

      The Algorithm Knows You: The future of hyper-personalized marketing in Hospitality

      2025-02-12, 10:00 AM

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:30 AM

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      Nicholas Wyatt
      Head of R&A, Travel & Tourism, GlobalData

      Nick has over 14 years of experience in the business intelligence industry with particular expertise in market sizing, competitive assessment, company strategy, and product management. He leads the development and content production of new and existing products within GlobalData’s Travel & Tourism business information division. He is responsible for ensuring the design, publication and delivery of market-leading content to a diverse client base in the travel & tourism sector including DMOs, airlines, hotels and consulting groups. He also supports sales and consulting teams by directly engaging with industry stakeholders to understand and fulfil their needs.

      Session Details:

      The Employment Puzzle: Investigating Job Market Dynamics in the Middle East

      2025-02-11, 9:30 AM

      Session Details:

      Setting the Scene & Welcome to the Forum

      2025-02-11, 9:15 AM

      Session Details:

      Chair’s Opening Remarks

      2025-02-12, 9:15 AM

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      Ted Horner
      Owner, E Horner & Associates

      In 1989, he established E Horner & Associates Pty Ltd  a Consulting Practice specializing in Technology Consulting to the Hospitality Industry  and  he is  now widely respected as Australia's leading consultant in this area .

       

       

      In 2002 he was a founding member of HTNG ( Hotel Technology Next Generation ) a not for profit body  which was established in the US  to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG .

       

      In 2004 he was the first non US person to be elected to  the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry.

      In 2014 was elected to the International Board of Directors of Hotel Technology Financial Professionals (HFTP ) who run  the largest hotel technology exhibition/conference in the world (HITEC ) and he served on this board for 3 years.

      Has done consulting  assignments  in the following countries over the last 29  years Australia, New Zealand, Singapore, Indonesia, Sri Lanka, USA, Malaysia, Dubai, Papua New Guinea, and Fiji.

       

      Session Details:

      Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

      2025-02-11, 4:35 PM

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

      2025-02-12, 4:30 PM

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:30 AM

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Lijeesh Rajan
      Corporate Director of IT Strategy & Services, Rotana Hotel Management Corporation PJSC

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Hakan Ozkasikci
      Executive Vice President, Global Design & Technical Services, Kerzner International

      Session Details:

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      2025-02-11, 5:35 PM

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      Tariq Valani
      Global Senior Vice President Support Services, Accor

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Nuran Kilani
      Corporate Commercial Director, TIME Hotels

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Oliver Stutz
      Digital & Innovation Marketing Project Manager, Atlantis Dubai

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:30 AM

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      Elias Saad
      Hotel Manager, Gewan Hotels & Resorts

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Nitesh Matlani
      Director of Rooms, Six Senses Hotels Resorts Spas

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

      2025-02-12, 4:30 PM

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      Jamey Ford
      Global Head of Engineering, Kerzner International

      Jamey Ford is the Global Head of Engineering for Kerzner International, the owner and operator of four distinctive brands - the iconic Atlantis Resorts and Residences, ultra-luxury One&Only Resorts, Rare Finds and SIRO Hotels. Jamey leads Asset & Facilities Management and Engineering for the Company across the existing collection of award-winning, globally renowned resorts and spearheads the development and implementation of MEP from standards, design and construction, through to new property openings and on to operations, ensuring the highest standards. He drives continuous innovation to fulfil the Company’s core vision of creating Amazing Experiences and Everlasting Memories for each and every guest.

      An engineering expert with over 30 years of international experience, Jamey has worked for various global hotel operators, opening and managing hotels across several continents.

      During his time at Kerzner International, Jamey has been the champion of the Global Sustainability Programme, implementing across all resorts within the portfolio while driving performance and raising awareness.

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Amila Udana Karunaratne
      Director of IT, The First Group
      For over two decades, I have been at the forefront of the hospitality industry's technological evolution since 2004. Originating as a digital transformation pioneer in Sri Lanka's hospitality industry, my journey spans across retail, education, and government, showcasing a consistent commitment to innovation and excellence.
      With a proven track record in IT project management, solutions delivery, and IT service management, I have orchestrated successful outcomes for complex projects and IT service lifecycles. My expertise extends to hotel pre-openings, ERP systems, CCTV security, cloud technologies, and IT infrastructure, coupled with a nuanced understanding of IT compliance and user/application support.
      Currently serving as the Director of IT - Hospitality for The First Group's hospitality portfolio, I lead strategic initiatives that define the future outcomes of the IT department. From crafting new IT strategies to streamlining operations and introducing innovative solutions that elevate our hotel operations and guest experience to managing high-performing teams, I ensure project delivery remains timely and budget-conscious. Collaborating with the corporate IT security team, I conduct risk assessments and oversee project management for pre-openings and ongoing hotel operations.
      I’m a visionary tech expert with a keen business sense, I foster innovation, implement smart spending, and provide crucial IT consulting for new builds. Currently overseeing operations for eight hotels, two Beach clubs, and five amazing upcoming projects, including the iconic Ciel Tower, the tallest hotel in the world.

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Mahmood Ahmed
      Head - IT Ops, Media One Hotel

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:30 AM

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Natalie Litowtschik
      Commercial Director, Waldorf Astoria

      Session Details:

      Industry Panel Discussion: Equip Your Hotel, Equip Your Staff – Empowering Your Team with High-Touch Tech

      2025-02-12, 1:30 PM

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      Turab Saleem
      Partner – Hospitality, Tourism and Leisure MEA, Knight Frank Middle East

      Session Details:

      Industry Panel Discussion: ‘Let the Site be the Hero’ – Can Hotel Heritage Sites Increase Tourism?

      2025-02-11, 5:35 PM

      Session Details:

      Industry Panel Discussion: Navigating Tech Buying Decisions to Create a Unique and Exciting Experience for Every Guest from A-Z

      2025-02-11, 9:50 AM

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      Bryanne Tait
      Global Senior Director Sustainability, Jumeirah Hotels & Resorts

      Session Details:

      Industry Panel Discussion: Eco-Smart Hospitality – From Sustainable Sourcing to Supply Chain Hospitality Management

      2025-02-11, 4:35 PM

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      Maja Corridon
      Director of Spa and Recreation, Conrad Abu Dhabi Etihad Towers

      Maja Corridon is the Director of Spa and Recreation at Conrad Abu Dhabi Etihad Towers, a position she assumed in April 2024 after leaving Marriott Resort Palm Jumeirah, Dubai.
      In her current role, she oversees the day-to-day operations of the 13 treatment room spa and recreation facilities, ensuring exceptional guest experiences while driving revenue and operational success. She also plays a key role in strategic planning, budget management, and staff development.
      Before joining Conrad Abu Dhabi, Maja was the Director of Spa & Recreation at Marriott Resort Palm Jumeirah. Dubai, where she oversaw the spa's operations, including gym facilities, the kids club, and pool and beach services. This role involved supervising the overall performance of these diverse areas, ensuring they aligned with the resort's high standards, and contributing to the resort's financial success. During her tenure at Marriott, she achieved significant milestones, including leading the pre-opening team and consistently surpassing revenue and performance targets.
      She also contributed as a Marriott International EMEA Guest Experience Advisory Board Member for Abu Dhabi-based spas.
      Maja brings extensive international experience, having worked in the USA, Middle East, and the Balkan Peninsula. Her journey into the spa industry began in Kuwait, where she started a small day spa that grew into a successful beauty retreat. She holds a B.A. from the College of Architecture at the University of Sarajevo and an Esthetician license from Denver, Colorado, USA.

      Session Details:

      Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

      2025-02-12, 2:05 PM

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      Luigi Vespero
      Cluster Director of F&B Experiences, Fairmont Hotels & Resorts

      In a career spanning 25 years in the hospitality industry, Luigi brings with him extensive experience in culinary management and a passion for delivering exceptional dining experiences.
      With a dynamic background, Luigi has honed his skills alongside renowned chefs with Michelin awards, including working at Gordon Ramsay Holdings in London, where he served as Senior Chef de Partie. His leadership journey continued as Director of F&B and Culinary Operations at the Waldorf Astoria, DIFC, Dubai in 2021, and as Cluster Head Chef at Jumeirah Emirates Towers in 2013 to 2016. Notably, Luigi also held the esteemed position of Group Director of F&B at Gargash Group in 2023, overseeing a diverse portfolio of brands across the UAE and UK, including The Artisan, Weslodge Saloon, Hotel Cartagena, and Farzi.
      Throughout his career, Luigi has garnered significant recognition for his culinary success, earning accolades such as The Power List 'Executive Chef' in Hotelier Middle East 2021, and Most Commented Executive Chef of the Year in Hotelier Middle East 2020. Additionally, he has been honored with the Culinary Excellence Award in Hospitality Middle East 2019 and named Chef of the Year in BBC Good Food Middle East 2018, among numerous other prestigious awards. With his unparalleled expertise and distinguished track record, Luigi Vespero is set to make a lasting mark as the Cluster Director of Food and Beverage Experiences at Fairmont Dubai Sheikh Zayed Road, Ajman, and Fujairah.
      As a dynamic leader, Luigi is committed to fostering a culture of excellence among staff members, ensuring that every guest experience surpasses expectations. He will oversee all aspects of F&B operations, innovative revenue strategies, and crafting seasonal offerings that resonate with the community's palate.
      Luigi Vespero, with his visionary leadership and profound expertise, will play a pivotal role in propelling the hotels' F&B department towards new horizons of culinary innovation, guest satisfaction and operational excellence. His unwavering commitment to culinary excellence, coupled with his ability to oversee various aspects of F&B operations, positions him as an invaluable asset in steering Fairmont Hotels towards continued success.

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Mirza Ibracevic
      Complex Director of Recreation & Spa, Le Méridien Dubai Hotel + Conference Centre

      Session Details:

      Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

      2025-02-12, 2:05 PM

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      Ilija Shivachev
      Director of Recreation, Ritz Carlton Bahrain

      Director of Leisure, Memberships, and Marina at The Ritz-Carlton, Bahrain, where he manages a diverse range of wellness, nutrition ,marina and child care services. His portfolio also includes sports tourism and the organization of special wellness events, ensuring that guests experience a holistic and luxurious approach to well-being. Ilija is known for integrating personalized fitness programs, children facilities, nutritional and recovery treatments into the spa experience, offering comprehensive wellness solutions.

      With over a decade of experience in the Middle East, Ilija has developed a deep understanding of the region's luxury hospitality market. He previously served as Head of Recreation at The Ritz-Carlton, Abu Dhabi, where he enhanced the resort’s offerings with a focus on wellness and elite professional services. His career also includes significant roles at Dubai Lifestyle Hotels, Rosewood Abu Dhabi, and The Abu Dhabi Edition, where he crafted unique wellness, sports tourism, and recovery experiences.

      Born in Skopje, Macedonia, Ilija discovered his passion for wellness, nutrition early in life, which has shaped his personal and professional journey. His ability to create innovative wellness journeys ; combining fitness, nutrition and recovery programs—has positioned him as a leader in guest well-being, contributing to the biggest and world-class standards of The Ritz-Carlton, Bahrain that counts more than 2500 members.

      Session Details:

      Panel Discussion: Uncovering Shifts in Tourist Behaviour – What New Trends are we Expecting to See?

      2025-02-12, 12:00 PM

      Session Details:

      Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

      2025-02-12, 2:05 PM

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      Roger Tabbal
      VP Global Guest Technology & Innovation – Tech for Hotels, Accor

      Roger Tabbal was appointed Accor Tech VP Global Guest Technology & Innovation, Tech for Hotels in July 2022. Based in Dubai, United Arab Emirates, Roger is responsible for driving innovation and guest technology product evolution in 5,400 hotels worldwide, a key focus of Accor Tech’s strategy in creating the future of hospitality.

      Roger joined Accor as Executive Director Customer Technology Services for IMEA from Movenpick Hotels & Resorts in 2019. With over 23 years’ IT experience in the hospitality industry, Roger has played an integral role in major tech rollout projects, including PMS Cloud, POS Cloud, Wi-Fi seamless experience, and Cloud Backup, ensuring hotels meet company IT standards and are able to benefit from the technological innovations that are transforming the hospitality industry.

      Roger holds a Master’s degree in Computer Science from Lebanese University, Lebanon, and is pursuing his Executive MBA with City University of London. He also holds certification in Information Technology Infrastructure Library (ITIL) and is a Certified Data Centre Professional (CDCP). Roger has completed Project Leadership & Systems Architecture courses from Cornell University.

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Ayuko Suzuki
      Director of Wellness, Jumeirah International Hotels & Resorts

      Session Details:

      Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

      2025-02-12, 2:05 PM

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      Mohamed Abdelsamiea
      Head of Leisure & Sports, Jumeirah Hotels & Resorts

      Mohamed Abdelsamiea comes with more than 2 decades of Leisure, Wellness & Sports professional work experience including 16 years in GCC (UAE, Qatar, Oman, Bahrain and Kuwait) with vast involvements in pre-opening, re-branding, development and renovation projects.

      He has worked with luxury international hotel chains such as Jumeirah, Four Seasons, Atlantis Dubai, Shangri-la, Starwood, IHG, Marriott International, Premedion GmbH,  Spa Resources International and Ministry of Tourism - Sultanate of Oman. His last 2 roles were Director of Spa at Four Seasons Hotels and General Manager at Premedion Spa & Prevention, GmbH.

      Mohamed currently leads Leisure & Sports at luxury resort of Jumeirah Masseila Kuwait Hotel and Spa for the last 2.5 years.

      He holds a Bachelor of Physical Education, Sports Science and management, specialised courses in Fitness, Physiotherapy, Rehabilitation and Sports Injuries. He also holds Spa Management Diploma from Cleopatra & Steiner Dubai, Advanced Business Management Diploma from Cambridge Australia and International Project Management. Professional Interpersonal Skills program with Harvard. He is Also CIBTAC certified therapist, First Aider, Lifeguard, Diver and Certified ISO9001:2015 QMS Internal Auditor.

      Mohamed currently pursues a global Doctoral program specialised in International Business Management and Strategic Marketing  after completing his MBA equivalency to further expand his strategic capacities and give back to the industry.

      Session Details:

      Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

      2025-02-12, 2:05 PM

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      Deborah Castignani Micouris
      Director of Spa, Fairmont The Palm, Dubai

      In 2001, Deborah Castignani completed her studies in South Africa at the Hydro International College, graduating with a Diploma in Massage & Beauty Therapy. Following her studies, Deborah headed to Dubai where she began her career with Starwood at Le Meridien Mina Seyahi Beach Resort & Marina. A 5-star resort where she was involved in the opening of the hotels’ Sole Senses by Clarins Spa. Deborah spent three years working as Spa Therapist before moving over to The Westin Heavenly Spa in May 2008. She was part of the pre-opening team and assisted with set up of the spa, including SOP’s and training. Deborah was promoted to Assistant Spa Manager and at the end of 2009 became the Spa Manager for the extensive product and offering.

      Session Details:

      Panel Discussion: Uncovering Shifts in Tourist Behaviour – What New Trends are we Expecting to See?

      2025-02-12, 12:00 PM

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      Andrew Burns
      Director of Food & Beverage, Atlantis Resorts

      International hotelier and culinary arts professional with more than 20 years of experience in the restaurant and hotel industries in the United States, Singapore and Dubai, including nine years employed by The Dinex Group, the restaurant group of Chef Daniel Boulud based in New York City. Exceptional abilities in 1) managing restaurant and hotel operations to control costs and exceed revenue targets while exceeding guest and employee satisfaction, and 2) developing team-building training programs and materials used by restaurant and hotel staff to provide award-winning service to guests from a variety of countries and cultures. Currently leading the celebrity chef dining operations at the world-renowned luxury property, Atlantis the Royal in Dubai.

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Christian Kiefer
      CEO and Founder, Spa Wellness Project Management

      Christian Kiefer, CEO and Founder of Spa Wellness Project Management stands as a mover and shaker at the forefront of the Spa and Leisure industry, wielding over two decades of expertise and an unwavering commitment to innovation. Recent triumphs with his brands Rayya Wellness and Wellbeings Holistic Healing showcase an unparalleled dedication to redefining the landscape of integrative hotel wellness concepts. 

      At the helm of Rayya Wellness, Christian has orchestrated a meteoric rise, securing eight Global Industry Awards such as "The Best Wellness Brand in the Region". These accolades underscore his relentless pursuit of making Wellness an affordable and accessible option for all walks of life. Additionally, one of Christian's notable achievements includes the co-creation of the first-ever hospitality Wellness brand "RayyaWellness" on the iconic Palm Jumeirah under the Patronage of HH Sheikh Rashid Al Nuaimi. 

      In recognition of his pioneering spirit, Christian received his latest honourable accolade as "Best Innovator" at the World Spa & Wellness Convention 2024 that was held in Dubai. This further distinguishes his brands as the foundation for luxury hospitality wellness in the region. Adding to this recognition, Christian has also been selected as a judge for the prestigious World Spa and Wellness Awards 2025 in London, a testament to his expertise and influence within the global wellness industry.

      Building upon these successes, Christian continues to lead both Rayya Wellness and Wellbeings to new heights. With a combined portfolio of 25 Hotels from 2023 and several exciting openings on the horizon for 2024, Christian's visionary leadership promises to shape the future of the Spa and Wellness landscape in the GCC.

      "My vision is to create personalised, affordable and ethical Wellness solutions for hotel operators and guests alike. With a business model built on long-lasting win/win partnerships we strive for tailored solutions that are sustainable, quality-driven, and consistent. I believe this is the core of our lasting success." 

      This ethos drives his leadership at Rayya Wellness and Wellbeings, guiding their trajectory towards excellence while ensuring they remain pillars of innovation and integrity in the industry.

      Session Details:

      Panel Discussion: Unlocking Profits – Merging Wellness and Hospitality in the Middle East

      2025-02-12, 11:00 AM

      Session Details:

      Panel Discussion: Uncovering Shifts in Tourist Behaviour – What New Trends are we Expecting to See?

      2025-02-12, 12:00 PM

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      Kateryna Mosesova
      Director of Spa & Recreation, Park Hyatt Dubai

      Kateryna is a dynamic leader in the Spa, Fitness, and Wellness industry with 15 years of experience across Hyatt Group properties in Ukraine, Spain, and Dubai. Currently holding position of The Director of Spa & Recreation at Park Hyatt Dubai, she has driven key luxury projects, including the launch of a salon with celebrity stylist Rossano Ferretti and a technology-enhanced spa menu in collaboration with Gharieni Group. Known for her strategic approach, she excels in creating exceptional wellness experiences and operational success in luxury hospitality.

      Session Details:

      Panel Discussion: Unlocking Profits – Merging Wellness and Hospitality in the Middle East

      2025-02-12, 11:00 AM

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      Syamily James
      Marketing and Communications Manager, Ajman Hotel by Blazon Hotels

      Syamily James is a highly skilled marketing professional with a distinguished career characterized by consistent achievements and innovation. She currently heads the Marketing Department, as the Marketing and Communications Manager of Ajman Hotel, where she spearheads creative strategies to elevate the hotel's brand presence.

      Notably, Syamily played a pivotal role in driving record-breaking profits at her previous organization through groundbreaking online and offline pr and marketing campaigns. Her strategic use of digital marketing tools and platforms enabled her to achieve exceptional returns on investment, showcasing her ability to craft engaging content that resonates with diverse audiences.

      Now based in the UAE after relocating from Bahrain, Syamily brings her expertise to an exciting new chapter at Ajman Hotel. She is currently focused on promoting the hotel's latest addition: luxurious private villas and a stunning infinity pool. This project highlights her aptitude for blending aesthetics with strategic storytelling, targeting high-end travelers and creating compelling narratives to position the new facilities as must-visit destinations. Her work reflects her passion for excellence and her commitment to delivering transformative results for the hospitality industry.

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

      2025-02-12, 4:30 PM

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      Dr. Sanjay Nadkarni
      Founding Partner, Dubrain

      Sanjay specializes in the convergence space of analytics, digital transformation, and innovation in the services sector. His experience spans academic and applied research, advisory roles, and consultancy projects for corporates, governments, and international organizations. He has taught as a visiting professor in postgraduate programs at leading institutions across Asia and Europe. He is also a verified Dubai Futures Research Contributor and a Non-resident Fellow of Trends Research & Advisory Think Tank. The recognition of his work is reflected in the awards and citations of merit he has received. Sanjay is dedicated to developing applied research and strategy frameworks that drive meaningful impact on both industry and society. He is passionate about leveraging emerging technologies and democratizing digital assets to empower small and micro-businesses. He also enjoys mentoring in social entrepreneurship.

      Session Details:

      Industry Panel Discussion: Transforming Guest Loyalty: Why AI is a game- changer for CX

      2025-02-12, 4:30 PM

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      Pratik Rajgarhia
      Director of Food and Beverage, Radisson Hotel Group

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Tjalling van den Burger
      Vice President Enterprise Sales, Adyen

      As a self-proclaimed F&B “nerd”, Tjalling started his career working in (Michelin starred) restaurants in The Netherlands before graduating with a Bsc. Business Administration from Hotelschool The Hague.

      After having worked at HelloFresh in Amsterdam and finishing Apple’s leadership program in London he joined food waste technology startup Winnow in the UAE to lead their commercial activities in the MEA region.

      He then moved on to become the General Manager for the UAE at Foodics, one of the leading food-tech startups in the region.

      Currently, Tjalling holds the position of VP Enterprise Sales at Adyen, a global financial technology platform. At Adyen, Tjalling looks after the Entertainment and hospitality verticals, helping businesses become more efficient and unlock unique guest experiences through payments.

      With a passion for the F&B and technology industry, Tjalling is tasked with growing Adyen's footprint in the UAE and supporting restaurant owners and operators in their journey towards digital innovation.

      Session Details:

      Industry Panel Discussion: From Tech to Table – Balancing Digital and Human Touchpoints in the Restaurant

      2025-02-11, 1:45 PM

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      Kandarp Pandya
      Senior Director of Information Technology, Jumeirah Hotels & Resorts

      A seasoned professional with extensive experience across multiple industries. He began his academic journey by earning a Diploma in Computer Science Engineering, followed by a Bachelor of Engineering in Computer Engineering, building a solid foundation in technology and innovation.

      Kandarp has garnered a wealth of experience across diverse industries, including Retail, Banking, Travel & Hospitality. Throughout his career, he has taken on various roles such as leading innovation and transformation, product management, growth hacking, and business consulting. Notably, during his time in the UAE, he played a pivotal role in drafting guest and front office journey compliance to regulations and GDPR. His efforts resulted in implementing the UAE’s first mobile check-in for hotels using facial recognition technology, revolutionizing the hospitality sector.

      Outside of his professional endeavours, Kandarp is deeply passionate about exploring new technologies and finding innovative solutions to complex challenges. He is known for his strategic planning acumen and his ability to drive business growth through creative approaches.

      Looking ahead, Kandarp aims to continue making impactful contributions to the fields of technology and business while remaining dedicated to his pursuit of excellence.

      With his expertise in bridging technology and business, Kandarp continues to deliver transformative solutions that drive growth and create value.

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:30 AM

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      Mariana Toma
      Group Director of Spa and Wellness, Regency Group Holding

      Session Details:

      Presentation: Tech & Tranquility – The Double-Edged Sword of Wellness Innovation

      2025-02-12, 11:40 AM

      Session Details:

      Panel Discussion – Challenges & Opportunities in Personalising Guest’s Wellness Preferences

      2025-02-12, 2:05 PM

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      Sharon Barcock
      Director of Spa & Fitness Operations & Development MEA, Hilton

      Session Details:

      Panel Discussion: Unlocking Profits – Merging Wellness and Hospitality in the Middle East

      2025-02-12, 11:00 AM

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      Mike Marchand
      Regional Director EMEA, Canary Technologies

      Session Details:

      Industry Panel Discussion: App-solutely Essential Guest Tech – Personalising Guest Experiences in Real Time

      2025-02-12, 9:30 AM

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