IPI and Blue Prism bring intelligent automation to the contact centre
Automating routine, everyday tasks in a natural and personalised way, the IPI Digital Agent solution will act as an intelligent digital assistant to human agents, proactively offering up customer insights and other important information that employees would otherwise have to seek out. This not only allows employees to serve each and every customer in a more streamlined and informed way, it also frees up their time so they can focus on more meaningful and rewarding activities. For the contact centre’s customers, Blue Prism speeds up transaction times, all with a highly personalised service.
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If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
+44 (0)20 7936 6948