Dimelo enables companies to manage all their digital customer care channels within a single platform.
As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow during peak periods, ultimately impacting customer satisfaction.
Over 14.5 million messages coming from various sources (email, chat, messaging, social media, etc.) are categorized, prioritized and dispatched to customer care agents using Dimelo each month and more than 830 thousand problems are solved.
Companies using Dimelo not only improve their internal processes but are also available exactly where their clients expect them to be.
Dimelo is based on a SaaS model and benefits from international exposure working with over 200 major players across 51 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
+44 (0)20 7936 6948