Infor Hospitality Solutions
The Infor Hospitality difference
Complete software solutions for hotels
Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.
The Infor strategy of developing truly industry-specific applications, as opposed to focussing on broad vertical markets has built a one-stop shop for hoteliers. Infor Hospitality offers integrated applications which address multi-departmental profit points from the front to the back office. This spans, property management, revenue management, financial management and more.
Whether you are a chain or independent, large or small hotel, we have the right software to improve your customer service and bottom line profit. Social media innovation, mobile technology, quick deployment, easy integration and flexibility are all standard features and Infor continues to deliver innovation to the sector with the development of social media sentiment tracking and truly mobile check in via iPads.
Customers include Shearings, Best Western, Universal Studios, Hunley Hotel and Golf Centre, City Nites, Guoman Thistle and Hyatt. 90% of the hotels on the Las Vegas strip use Infor Hospitality.
Executive tasks – Attract more guests and increase profits with Infor HMS (Hotel Management System), for guest, property and call center management and Infor EzRMS for revenue management, as well as with these Infor solutions: Infor SunSystems, Infor Corporate Performance Management, Infor Workbrain, and Infor Epiphany.
Front office – Integrate your front-office and on-property hotel technology with Infor HMS, and Infor EzRMS. Improve guest satisfaction and optimise business performance with a centralised, single view of your guests.
Revenue Management – Whether you have a large international hotel company or are an independent hotelier, you’ll get an affordable, fully automated revenue management solution (RMS) with Infor EzRMS, developed using the latest business forecasting and optimisation technologies. You can sell the right product to the right customer at the right time and for the right price with Infor EzRMS, which treats bookable hotel nights as a perishable commodity and helps optimize revenue.
Reservations – Increase occupancy, boost revenue, and improve profits with Infor HMS Call Center Management and Infor EzRMS. Maintain your profit strategies all the way from hotel distribution channels through guest stays.
Conferences – Take the worry out of hotel event planning with Infor HMS or Infor Starlight PMS, either solution provides a powerful, flexible hotel software solution that integrates conference room and equipment rentals with room bookings and catering services.
Sales and marketing – Book the best business for your property, maximise revenue opportunities, communicate your brand, and build lasting customer relationships with Infor HMS, Infor Epiphany, Infor CPM Business Edition and Infor SunSystems.
Financial Management and Accounting – Deliver accurate financial results with Infor Infinium FMS, Infor SunSystems, and Infor CPM Business Edition. All your financial results are in one place, so you can analyse them and react quickly with refined sales strategies and cost-cutting measures.
Maintenance and Engineering – Reduce costs, boost efficiency, enhance top-line growth, and improve guest satisfaction by keeping your assets in working order with Infor EAM Enterprise and Infor Workbrain.
Housekeeping – Improve hotel housekeeper scheduling, tracking, and reporting with Infor Workbrain and Infor EAM Enterprise, as well as with Infor HMS scheduling and assignment functions.
Mobility – In the hospitality industry it’s all about speed, and about allowing guests to communicate the way they want to with selected businesses. With Infor HMS Mobility, your staff and guests can access information directly from their enterprise applications in real time via mobile devices, without interfaces and middleware. Your employees will be able to act on the spot and complete tasks instantly, even if they need to coordinate with other team members or departments. Your managers can monitor the real-time workload of activity, completed tasks, and interaction with guests. As a result, staff efficiency will increase, and you’ll be able to track and measure accountability. Plus, your guests can immediately convey their hospitality concerns to you via their in-room laptops and mobile devices. You can choose from two categories or service types:
Mobile hotel services – As a hotel associate, you can perform the same functions on a hotel-owned Apple® iPad® that you perform on a standard workstation, using the same HMS credentials and graphical interface. For example, you can check in guests on your iPad curb side or at conference registration desks to speed up the process or to simply cut check-in or check-out wait time at the front desk. Plus, your concierge will easily be able to integrate information on local attractions to maps, and your housekeepers and rapid-response team will be able to work more efficiently.
Mobile guest services – With Infor HMS Mobility, your guests can complete tasks that are traditionally completed by a hotel associate—for instance, check-in and check-out—from their personal mobile devices. Your organization can customize logos, colours, images, and fonts on the app to maintain brand consistency.
Flexible deployment options Cloud, Saas or On-Premise – You can activate our applications in a way that makes the most sense for your business, and change your approach over time. Have it your way. Choose which applications to deploy on site at your hotel or corporate office and which ones to deploy in the cloud. Regardless of your deployment option, your user experience, functions, reporting, security, and administration will be the same. You won’t have to make tradeoffs because of your deployment method.
Join more than 10,000 hotels, resorts, gaming properties and government housing facilities worldwide that use Infor Hospitality software, which was developed by technology experts who have more than 25 years of experience in hospitality.
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