The winners for Customer Experience in Financial Services Asia Awards 2016
Channel Awards:
Best Customer Experience – Branch:
WINNER: DBS Singapore
Best Customer Experience – Call Centre
WINNER: DBS Singapore
Highly commended: Maybank Malaysia Berhad
Highly commended: CTBC Bank
Best Customer Experience – Mobile
WINNER: Voyager Innovation
Highly commended: Maybank Malaysia Berhad
Highly commended: Bangkok Bank and Fiserv
Best Customer Experience – Website
WINNER: Maybank Malaysia Berhad
Highly commended: Emirates NBD
Best Omni-Channel Customer Experience
WINNER: ANZ Taiwan
Highly commended: Emirates NBD
Best Use of Social Media
WINNER: ANZ China
Highly commended: Taishin Bank
Highly commended: Citi Singapore
Industry Awards:
Best Customer Experience – Alternative Financial Providers
WINNER: Suncorp Australia
Best Customer Experience – Banking
WINNER: Emirates NBD
Highly commended: Standard Chartered Bank Singapore
Highly commended: DBS
Best Customer Experience – Cards
WINNER: ANZ Singapore
Highly commended: CTBC Bank
Best Customer Experience – Insurance
WINNER: DBS Singapore
Best Customer Experience – Wealth Management
WINNER: Taishin Bank
Highly commended: CTBC Bank
Strategy Awards:
Best Brand Engagement:
WINNER: Citi Singapore
Highly commended: Security Bank
Best Customer Experience Business Model
WINNER: DBS Singapore
Highly commended: CTBC Bank
Highly commended: Citi Singapore
Best Service Innovation:
WINNER: Westpac Australia
Highly commended: Citibank Australia
Technology Awards:
Best Tech Implementation – BO
WINNER: CTBC Bank
Highly commended: DBS Singapore
Best Tech Implementation – FO
WINNER: DBS Singapore
Best Client Onboarding Initiative:
WINNER: Citibank Taiwan
Highly commended: DBS Singapore
Leadership Awards:
Leadership in Customer Experience – Individual: Citibank Singapore
Leadership in Customer Experience – Institution: DBS Singapore
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industry.
If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948
Speaker opportunities
We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:
Chloe Roberts
E: Chloe.Roberts@arena-international.com
T: +44 (0)207 936 6822