The winners for Customer Experience in Financial Services Asia Awards 2016

Channel Awards:

Best Customer Experience – Branch:

WINNER: DBS Singapore

Best Customer Experience – Call Centre

WINNER: DBS Singapore

Highly commended: Maybank Malaysia Berhad

Highly commended: CTBC Bank

Best Customer Experience – Mobile

WINNER: Voyager Innovation

Highly commended: Maybank Malaysia Berhad

Highly commended: Bangkok Bank and Fiserv

Best Customer Experience – Website

WINNER: Maybank Malaysia Berhad

Highly commended: Emirates NBD

Best Omni-Channel Customer Experience

WINNER: ANZ Taiwan

Highly commended: Emirates NBD

Best Use of Social Media

WINNER: ANZ China

Highly commended: Taishin Bank

Highly commended: Citi Singapore

Industry Awards:

Best Customer Experience – Alternative Financial Providers

WINNER: Suncorp Australia

Best Customer Experience – Banking

WINNER: Emirates NBD

Highly commended: Standard Chartered Bank Singapore

Highly commended: DBS

Best Customer Experience – Cards

WINNER: ANZ Singapore

Highly commended: CTBC Bank

Best Customer Experience – Insurance

WINNER: DBS Singapore

Best Customer Experience – Wealth Management

WINNER: Taishin Bank

Highly commended: CTBC Bank 

Strategy Awards:

Best Brand Engagement:

WINNER: Citi Singapore

Highly commended: Security Bank

Best Customer Experience Business Model

WINNER: DBS Singapore

Highly commended: CTBC Bank

Highly commended: Citi Singapore

Best Service Innovation:

WINNER: Westpac Australia

Highly commended: Citibank Australia

Technology Awards:

Best Tech Implementation – BO

WINNER: CTBC Bank

Highly commended: DBS Singapore

Best Tech Implementation – FO

WINNER: DBS Singapore

Best Client Onboarding Initiative:

WINNER: Citibank Taiwan

Highly commended: DBS Singapore

Leadership Awards:

Leadership in Customer Experience – Individual:  Citibank Singapore

Leadership in Customer Experience – Institution:  DBS Singapore