Digital Integration in Wealth Management 2020

•  Evolving the wealth management model to keep pace with innovation, competition, regulation and changing client expectations
•  Assessing the impact of new technologies and new client demands on the industry
• Identifying key priorities for leaders driving digital transformation
• Predicting the next generation of disruption to the wealth management industry

• Understanding the national distribution of liquid wealth and how each cohort is served
• Introducing the mass and mass affluent cohorts; underserved/unserved markets below £200k in liquid wealth
• The need for education and engagement – creating demand before trying to meet it
• Why existing propositions have largely missed their target
• Crucial ingredients for mass affluent wealth management – what might be a better alternative to the classic robo-adviser?
• Direction of travel for the market – where next, and who’s likely to succeed?
• The moral case for democratisation – why society should care

• How to make your mobile app the one-stop destination for engaging with high touch clients and completing business transactions, on-demand
• See how the world’s leading financial institutions like Citibank, leverage Moxtra’s solution to power their app, to secure the growth and direct loyalty of their clients
• Understand what digital transformation looks like in wealth management sector and learn how to provide your clients the service they deserve

• To what extent can we personalize client experience based on demographic?
• Where do the opportunities lie for engagement with these groups?
• How can we best design content, social media outreach and communication with different client demographics?
• How can we leverage digital to engage with different client groups?

• An optimum mobile communication experience from the client’s perspective
• Automate and track delivery of your bulk periodic reporting and ongoing correspondence
• How to give your clients total peace of mind across all of their wealth

• Exploring the reasons behind the recent move away from robo platforms from leading banks
• Assessing the longevity of roboadvice across the wealth management spectrum
• Deciphering why some robo platforms succeed and others fail
• Predicting the path of roboadvice over the next 5 years

• Why 80% of digital transformation initiatives fail
• How digital psychology draws on traditional sales & marketing principles
• The services that leading wealth managers are delivering and how those pair digital with physical using data

• Making it easy for clients to engage with you on their terms
• Measuring the success of your digital experience strategy
• Developing effective content and data strategies for engaging with different client segments?

• What are the leading trends in Wealth Management?
• Why is trust so important?
• Which tools do advisors really need?
• Is Apple going to be the next big thing in Wealth Management?

• Tailoring the client experience to different demographics and individuals
• Allowing digital to permeate your client journey to improve engagement and retention
• Considering gender, age and beliefs when designing your client experience
• Engaging clients through digital channels whilst delivering the human touch

• Traditional boundaries of financial services are changing.
• Today’s customers do not evaluate an advisory service only in terms of alpha investment performance, but they are strongly influenced by a number of other elements that belong to the new digital alpha, such as, solid investment strategies, advisor’s efficiency and relationship management.
• The digital wealth & investment management revolution only makes sense if it generates value for the customer in terms of a digital alpha across an end-to-end investment experience.
• Leapfrog the competition and find out how to make it happen.

• Why does innovation sometimes need time and patience?
• Innovation is kind of like the giant leap for mankind – sometimes you make it by chance and change history, but more often it does takes a lot of patience and many small steps for the ‘mooonshot thinking’ to materialize
• What you achieve alongside your long march may be more successful than what you get in the end

• Leveraging technology to improve the wealth experience for clients
• Borealis AI
• Using talent to solve complex problems and improve client experience
• Scaling up and implementing online platforms

• Having the right digital technology approach in place to offer highly responsive sales and services
• Identifying and delivering what personal, relevant, actionable and timely really mean, individual client by client
• How and what digital technology to choose and then apply to help deliver value?

How a new generation of AI tools enable asset and wealth managers to provide innovative products and services from tracking investments to quantifying insights. 

• Identify investment signals from qualitative big data
• Intelligence gathering on business model disruption, technology innovation, or sustainability
• Assess exposure of companies, individuals, and investment portfolios to market developments and themes
• Gain competitive edge with unique investment strategies combining quantitative and qualitative data
• Provide portfolio-based and personalized insights to clients and prospects

• Selecting the right partner to collaborate with and understanding the criteria you should be looking for
• Developing a successful hybrid proposition by leveraging the wealthtech ecosystem
• Establishing an integrated working model across the value chain for clear communication
• Unlocking the value of your data through wealthtech collaboration
• Ensuring both parties benefit significantly from partnership

• Understanding the key role conversations play in the overall customer experience
• How to overcome common barriers that prevent meaningful conversations
• Actionable insights to engage with your clients

• More than technology: the role of business models and operational model transformation
• Innovation from inside vs outside: build, buy or partner?
• The limits of change: how not to be the captain of a sinking ship

• Identifying and implementing the right innovation strategy for your business
• Setting yourself up for success – key criteria when mapping your innovation roadmap
• Restructuring your business to allow innovation to scale up at speed
• Examples of success for Architas wealth management innovation

• Using insights derived from behavioural finance to meet client needs
• Applying behavioural finance as a critical skillset for advisors to use in advising clients
• Aiding understanding for your clients during the advisory process

• Designing the Coutts online banking app with clients at the centre
• Implementing biometric technologies to create a more seamless authentication experience for clients
• Re-designing digital journeys which are more client-centric

• Showcasing the real potential of digital advice with the MyEva case study
• Delivering independent, personalised guidance and advice through an AI-powered digital advisor
• AI is not the enemy: Understanding that the rise of AI does not mean the fall of humans
• Assessing the rise in the appetite and need for financial advice behind new digital tools

• The 9 Why’s of Digital Transformation.
• Many digital transformations fail before they have even started.
• Financial institutions who can’t define what success looks like and set clear goals end up delivering a fraction of the desired results, while wasting resources.
• To help you hit the ground running, we’re hosting an insightful session that teaches you how to successfully break down and prioritise initiatives; leading you to create real, actionable steps so you can actually deliver on the dream which digital promises.

• Digital innovations significantly impact the wealth management industry
• Challenger banks have understood that customers’ needs are key when designing value propositions and user interfaces
• But: Sustainable digital business models can rarely be found, also because monetisation of innovations does not play a major role in the hunt for growth
• We will highlight what wealth managers can learn from other industries to successfully monetize innovations

• Implementing paperless onboarding to create a more seamless experience for clients
• Understanding how to speed up the onboarding process to improve engagement
• Optimising onboarding as the first touch point along the client journey

• Uncovering research from 1000+ mass affluent and UHNWIs to help you understand their vision for the wealth management industry and gain knowledge that will help you navigate some of your biggest digital challenges
• New insights of client demands for a greater self-service digital experience
• Show-case of industry best practices for delivering a seamless digital solution
• A way to achieve a modular digital offering to define your competitive advantage and win business

Join our interactive discussion groups to round off the day with peers and put in place an action plan for returning to the office.

Roundtable discussion 1
Cloud delivery for wealth managers led by Alan Cole, Head of Cloud Operations, JHC

Roundtable discussion 2
How to adopt a client centric mindset, led by Moxtra

Roundtable discussion 3
Led by Refinitiv