Digital Integration in Wealth Management 2021

• Assessing how the global pandemic has accelerated digital transformation of the wealth management and private banking industry
• Highlighting which areas of client engagement have required a new approach through digital means and whether this is a long-term change
• Analysing the extent to which Covid-19 has exposed opportunities for wealth managers to revaluate their integration of digital processes
• Projecting key trends of a successful, forward-thinking digital strategy in wealth management for a resilient, client-focused service

TBC

• Presenting an in-depth view of personalised client experience for a successful wealth management practice
• Offering key insight on how to retain bespoke quality in service when using engaging in digital channels
• Attention to detail: what really makes a client tick? How much personal attention do wealth managers need to give, and how can they effectively digitally capture a client’s attention?
• Not a one-size-fits all approach: emphasising the importance of tailoring to individual client needs and considering all factors of a client’s wealth status

• Identifying key areas to build gaps in the relationship between the wealth manager and the client through personal and digital means
• Brainstorming the core areas to improve on to deliver a full wealth management package in a digital, post-Covid world
• Modern life: looking at the role of virtual client relations and smartphone mobile banking applications
• Exploring open banking platforms and other technology to connect the client’s financial accounts digitally

Guest place reserved for CREOLOGIX

• Offering experience of transitioning from physical meetings to virtual client engagement during the Covid-19 pandemic
• Highlighting why it may be easier to move to remote client relations with existing clients as opposed to prospective or newly acquired ones
• Discussing the scenarios where digital solutions suit prospective clients, such as with onboarding, e-signatures, e-meetings, etc.
• Shedding light on how to retain the bespoke, personal touch when running a remote wealth management service

TBC

• Answering the age-old question: does the older generation of private clients see the value in remote, digital wealth management services?
• Presenting why there is a digital strategy to suit clients of all ages; the trick is tailor it to their communication preferences
• Exploring which styles of relationship management work well for clients of an older generation and what works well for millennials
• Proposing a few key trends when digitally engaging with different client segments and how they respond to various channels

TBC

• Leveraging digital tools to streamline the on-boarding and acquisition of clients
• How to ensure that your digital strategy makes the process as smooth as possible for the client
• Sharing key strategies for developing content and obtaining data to suit the client segment
• Looking at which areas can be automated to create a pleasant experience and for the client and wealth manager

Guest place reserved for Synpulse

• Exploring new models for communication with private clients to better educate them on the investment landscape
• Uncovering how digital engagement can enable private clients to make responsible and sustainable investments
• Making a case for pushing for a level of client autonomy over their portfolio ensure their investment goals are met
• Highlighting the key communication channels to engage client such as podcasts, webinars, and innovative campaign

• Discussing how wealth managers can unlock the use of data analytics, Artificial Intelligence, and deep learning to make informed decisions about their client services
• Asking where the boundaries are between creating a tailored wealth management offering and potentially stereotyping or broaching data privacy ethics
• Sharing a case study on using technology to profile clients, manage risk, and create a bespoke client experience
• Have wealth managers taken advantage of the client data out there or is the industry hesitant to take advantage of this?

Guest place reserved for Dreamquark

• Presenting how to build propositions that draw on hot investment trends and align with client’s values
• Laying out the model for a thematic investing strategy by focusing on regional trends across client segments understand which areas are growing and what the client needs are
• Identifying megatrends in the investment world such as ESG and impact investing, longevity, and emerging technology
• Highlighting ways to bring thematic investing messages to life through digital channels to keep the client up-to-date on the investment landscape

• Looking at the bigger picture: is there a link between a client’s investment portfolio and a wealth manager’s digital strategy?
• Thinking about how investment and asset management affects the nature of client relations; do private equity and real estate investments demand more bespoke wealth management services?
• Comparing assets that can be best managed through digital platforms versus those that require the personal business approach
• Identifying key clientele who respond especially well to digital initiatives based on their wealth status and investment choices

TBC

• Where are we now? Looking at the rise and fall of robo-advisory tools and what the future holds for smart advisors
• Debating whether the industry should treat robo-advisory technology as a tool to compliment the role of the wealth manager as opposed to an autonomous client advisor
• A hybrid model: making a case for putting robo-advisors in the hands of wealth managers rather than clients directly
• The ultimate partnership – discussing whether wealth managers can benefit from robo-advice to make key investment decisions

Panelist guest place available for sponsor

• Delving into the concept of explainable AI as a tool to use existing data to make informed choices
• Outlining two key ways to take advantage of Ai: enabling purely digital journeys versus creating an efficiency aid tool for wealth managers to generate advice
• Providing real-life examples of how AI can be used to help wealth managers automate complicated advice decisions such as in the context of pension arrangements or tax planning
• Making a case for financial advice technology that offers both the all-digital model and hybrid remote journey with human autonomy

• Hear a case study on implementing a successful paperless front and back-end setup with virtualised desktop pre-pandemic
• Sharing insight on delivering efficient, client-centric, digital client reporting and evaluations for the high-net worth segment
• Taking the multi-phase approach for delivering a premium client portal with core offerings and more
• Looking ahead at the next level of wealth management leveraging open banking architecture and hybrid service models

• Exploring how clients’ channel preferences are changing and how to structure communications to cater to the wide range of preferences
• Rethinking wealth management communications as part of a broader two-way conversation with clients
• Laying out how to identify and remove friction across the client experience and balance personalisation and scale in the digital age
• Presenting how integrating disparate CX systems can lead to a deeper understanding of your clients

Reserved for Smart Communications

• Discover how AI, machine learning, and data analytics can optimise wealth management
• Outlining how private banks can use this technology and agile methodologies to inform wealth products and services
• Exploring the possibilities: how can data insights help understand client behaviour, enable targeted client communications and better equip investment advisors?
• Making a push to see the value of data and use it to drive digital transformation across the business

• Analysing how Covid-19 and other disruptors have accelerated digital transformation of the wealth management and private banking industry
• Highlighting current talking points in the industry such as robo-advice and emerging technologies
• Identifying major themes shaping the personalised digital client experience from multi-channel communications to next-generation values
• Projecting key trends of the future and where digital strategy in wealth management is headed

• Discover how a new generation of AI tools enable wealth managers to excel in thematic investing and customer experience with transparent strategies
• Identifying investment targets, benchmarking and adjustment of investment decisions based on higher value, more effective and efficient scoring systems enriching quantitative performance analytics with qualitative insights
• Breaking down investment signals identification (speculative and actual, i.e. market consolidation, risk, opportunity)
• Explaining the benefits of utilising Research intelligence on ESG, business model disruption, and technology innovation

Reserved for CID

• Unpacking how wealth firms can expand their horizons with digital channels to reach emerging wealth in global markets
• Providing an overview of which markets and client segments are most receptive to digital communications
• Discover innovation technology for international wealth services, such as Ai-powered translation and time zone trackers
• Laying out consideration for a globally-focused digital strategy such as local client data rules

TBC

• Setting the scene for engaging with private client families and creating a bespoke wealth management service
• Discussing what kind of digital strategy works for a family office, and how the shift to work-from-home and remote client relations affected the business
• Revealing key ways to create a customised service for UHNWI or other client types
• Hear a case study on using macroeconomic research to help advise clients on how to invest their wealth

• Unpacking the various digital tools out there for engaging communications campaigns such as videos, webinars, animations, and bespoke website areas
• Sharing insight on how to target client groups with different media that fits into their lifestyle
• Providing tips on keeping the bespoke personal touch when delivering a mass-scale campaign
• Hear a case study on providing adequate support to manage enquiries at the peak of the Covid-19 pandemic

• Exploring the effective use of cash flow planning to bring alive a customer’s retirement plans and why it is so important to gather detailed KYC, probe and test assumptions and the journey pre and post retirement.
• Presenting ideas on how to optimise a client’s digital experience to build a stronger relationship but also to improve internal processes and data security
• Making a case for the digitalisation of client data and files (paperless) to deliver financial planning services in an optimal manner, reducing data risk and improving corporate governance

• Disrupt or be disrupted: how can private banks and wealth management firms compete with the next-generation digital strategies of challenger banks?
• A real threat? Uncovering whether wealth managers need to fear challenger WeathTechs or if old school banking will always retain the private wealth market
• Identifying where to draw the line with modern digital communication and client autonomy when delivering a bespoke banking wealth management service
• Exploring opportunities for partnership between private banks and WealthTechs – are there case studies of success for adopting the challenger approach?

TBC

Favouring a holistic approach to wealth management with open architecture

• Sharing experience of implementing a strong digital transformation strategy, looking at data, bringing in remote and cloud technology, and how this created resilience during the global pandemic
• Thinking holistically about dealing with multiple applications internally and building an open technology architecture
• Highlighting the importance of creating hybrid journeys for clients through distribution channels in a seamless way
• Identify common pitfalls in digital integration and where wealth management firms are going wrong 

Adopting the agile approach to digital integration

• Presenting an overview of the agile approach to digital integration in wealth management
• Hear a case study on transitioning to agile methods and implementing a scrum framework
• Sharing challenges and lessons learned integrating internal teams with the new agile processes
• Explaining the concept of MVP and highlighting the benefits of using agile confirmation technology to improve the client experience and delivering new products quickly 

The Future Outlook: digitalising and optimizing private banking and wealth management

• Exploring ways to optimize and improve commercial potential of a private bank with strategic projects and digital innovation
• Outlining how to enhance wealth management processes with agile methodologies
• Meeting client demand: what do private clients from an investment perspective and what is the role of robo-advice in wealth management?
• Breaking down key components of client engagement from marketing, events, CX, digital channels and distribution – how to align these with the wider business model?

Considering the role of social media in wealth management

• Debating whether client data in the public sphere, such as on social media should be incorporated into client profiling and data analysis
• Asking how reliable is the publically shared information? Does it broach data protection rules?
• Comparing personalized client communications versus at-scale bank brand campaigns – is social media a useful channel in either marketing strategy?
• In an industry built on discretion and security, should wealth managers avoid using mainstream chatting applications and social media platforms for client relationships?

 Enabling sophisticated, automated wealth management with knowledge graphs

• Creating seamless front to back-end operations with automated, AI-driven knowledge graph technology
• Discover how wealth managers can use machine-learning algorithms to filter client data with sophisticated search criteria to streamline daily processes
• Uncovering integrated features available such as newsfeed and automated notifications to make portfolio and relationship management easier
• How much of the wealth management role can be automated? Does the technology need to advance further, or will some elements, such as onboarding always require the human touch?

TBC

Protecting clients’ data with robust cyber security measures

Digital Storytelling: Enhancing user experience journey

• Unpacking the biggest challenges with moving to cloud-based architecture for wealth management processes
• Where to begin? Thinking holistically about which areas can be automated, and how to protect data security during the transfer
• Shedding light on how to migrate data, how to decide on an application, and how to make the transfer as smooth as possible
• Sharing a case study of successfully integrating cloud-based solutions into a wealth management firm and lessons learned

TBC

• Assessing how big the threat of fraud and identify theft is when private clients use digital banking platforms
• Outlining the ways in which data analytics can be an asset to predict client online behaviour
• Highlighting the benefits of using technology to monitor potentially suspicious activity
• Making a case for using data analytics to protect the clients’ wealth, avoid reputational risk, and meet compliance requirements

TBC