Who won the 2018 awards?
The awards winners were announced and presented at the Awards Gala Dinner on 9th March 2018.
The RBI Asia Trailblazer Awards are regarded as the most credible in the industry, voted by the industry, for the industry.
The awards are based on a rigorous selection process which starts with nominations from industry professionals, including the readership of Retail Banker International. Nominees are then shortlisted and submitted to a panel of judges who decide the finalists in each award category and the overall winner and highly commended.
PRODUCT AND SERVICE AWARDS
Excellence in Mass Affluent Banking
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: Taishin Bank
Highly Commended: Citibank Singapore Limited
Excellence in Service Innovation
WINNER: Alliance Bank Malaysia Berhad
Highly Commended: Kasikorn Bank PCL
Highly Commended: DBS Bank
Excellence in SME Banking
WINNER: DBS Bank
Highly Commended: Maybank
Highly Commended: RHB Bank Berhad
Best Initiative in Financial Inclusion
WINNER: Ngern Tid Lor Company Limited
Highly Commended: Citi Malaysia
Highly Commended: Security Bank Corporation
Best Mortgage Offering
WINNER: CTBC Bank Co., Ltd.
Highly Commended: Bank of Ayudhya Public Company Limited
Highly Commended: RHB Bank Berhad
Best Loan Offering
WINNER: Security Bank Corporation
Highly Commended: UOB
Highly Commended: Standard Chartered Bank (Singapore) Limited
Best Savings Plan Offering
WINNER: UOB
Highly Commended: Standard Chartered MY
Highly Commended: Maybank
Best Card Offering
WINNER: General Card Services Limited
Highly Commended: RCBC Bankard
Highly Commended: DBS Bank
Best Payment Innovation
WINNER: UOB
Highly Commended: Maybank
Highly Commended: DBS Bank
Best Retirement Product and Service Initiative
WINNER: UOB
PROCESS AND STRATEGY AWARDS
Excellence in Loan Origination
WINNER: Taishin Bank
Highly Commended: UOB
Highly Commended: CTBC Bank Co., Ltd.
Excellence in Client On-Boarding and Communication
WINNER: Standard Chartered Bank Korea
Highly Commended: Citi Malaysia
Highly Commended: Security Bank Corporation
Excellence in Business Model Innovation
WINNER: Alliance Bank Malaysia Berhad
Highly Commended: Ngern Tid Lor Company Limited
Highly Commended: Taishin Bank
Dynamic Third-Party Collaboration
WINNER: Kasikorn Bank PCL
Highly Commended: Standard Chartered Bank Korea
Highly Commended: Citibank Singapore Limited
Best Innovation Programme
WINNER: DBS Bank
Highly Commended: Taishin Bank
Highly Commended: RHB Bank Berhad
Excellence in Customer Centricity
WINNER: OCBC Bank
Highly Commended: Standard Chartered Bank (Singapore) Limited
Highly Commended: United Overseas Bank (Thai) Public Company Limited
MARKETING AND COMMUNICATION AWARDS
Best Social Media Marketing Campaign
WINNER: Citibank Singapore Limited
Highly Commended: Kasikorn Bank PLC
Best Digital Marketing Campaign
WINNER: Citibank Singapore Limited
Highly Commended: Citi Malaysia
Highly Commended: Maybank
Excellence in Internal Communications
WINNER: United Overseas Bank (Thai) Public Company Limited
Highly Commended: Citibank Singapore Limited
Highly Commended: Rizal Commercial Banking Corporation
Excellence in Social Media – Customer Relations and Brand Engagement
WINNER: Taishin Bank
Highly Commended: DBS Bank
Highly Commended: CTBC Bank Co., Ltd.
Best New Product Service or Innovation Launch
WINNER: Standard Chartered Bank Malaysia Berhad
Highly Commended: UOB
Highly Commended: Krungsri Consumer
Best Loyalty Programme
WINNER: Citi Malaysia
Highly Commended: DBS Bank
Highly Commended: Taishin Bank
Most Creative Marketing Collaboration
WINNER: UOB
Best Marketing Campaign – Overall
WINNER: Citibank Singapore Limited
CHANNEL INNOVATION AWARDS
Most Innovative Branch Offering
WINNER: DBS Bank
Highly Commended: Kasikorn Bank PLC
Best ATM Innovation
WINNER: CTBC Bank Co., Ltd.
Highly Commended: Citi Malaysia
Highly Commended: Maybank
Excellence in Internet Banking – Overall
WINNER: DBS Bank
Highly Commended: Standard Chartered Bank (Singapore) Limited
Excellence in Internet Banking – Cross Border
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: DBS Bank
Excellence in Mobile Banking – Overall
WINNER: UOB
Highly Commended: Union Bank of the Philippines
Highly Commended: PT. Bank Sinarmas Tbk.
Excellence in Mobile Banking – Customisation
WINNER: PT Bank CIMB Niaga
Highly Commended: Bank of Ayudhya Public Company Limited
Highly Commended: Alliance Bank Malaysia Berhad
Best App for Customer Experience
WINNER: Union Bank of the Philippines
Highly Commended: UOB
Highly Commended: Cathay United Bank
Best Mobile Wallet Initiative
WINNER: Maybank
Best Multi-Channel Offering
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: DBS Bank
Highly Commended: Alliance Bank Malaysia Berhad
Excellence in Omni-Channel Integration
WINNER: DBS Bank
Highly Commended: Taishin Bank
PEOPLE AWARDS
Best Staff Training and Development Programme
WINNER: Maybank
Highly Commended: DBS Bank
Excellence in Employee Engagement
WINNER: DBS Bank
Best CSR Initiative
WINNER: Maybank (Cambodia) PLC.
Highly Commended: Bank Islam Malaysia Berhad
Highly Commended: Government Savings Bank
TRAILBLAZER AWARDS
Trailblazer 2018 – Institution
WINNER: DBS Bank
Trailblazer 2018 – Individual
WINNER: David Gledhill – DBS Bank
SPONSORSHIP OPPORTUNITIES
Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.
If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948
Speaker opportunities
We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:
Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855
Who won the 2018 awards?
The awards winners were announced and presented at the Awards Gala Dinner on 9th March 2018.
The RBI Asia Trailblazer Awards are regarded as the most credible in the industry, voted by the industry, for the industry.
The awards are based on a rigorous selection process which starts with nominations from industry professionals, including the readership of Retail Banker International. Nominees are then shortlisted and submitted to a panel of judges who decide the finalists in each award category and the overall winner and highly commended.
PRODUCT AND SERVICE AWARDS
Excellence in Mass Affluent Banking
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: Taishin Bank
Highly Commended: Citibank Singapore Limited
Excellence in Service Innovation
WINNER: Alliance Bank Malaysia Berhad
Highly Commended: Kasikorn Bank PCL
Highly Commended: DBS Bank
Excellence in SME Banking
WINNER: DBS Bank
Highly Commended: Maybank
Highly Commended: RHB Bank Berhad
Best Initiative in Financial Inclusion
WINNER: Ngern Tid Lor Company Limited
Highly Commended: Citi Malaysia
Highly Commended: Security Bank Corporation
Best Mortgage Offering
WINNER: CTBC Bank Co., Ltd.
Highly Commended: Bank of Ayudhya Public Company Limited
Highly Commended: RHB Bank Berhad
Best Loan Offering
WINNER: Security Bank Corporation
Highly Commended: UOB
Highly Commended: Standard Chartered Bank (Singapore) Limited
Best Savings Plan Offering
WINNER: UOB
Highly Commended: Standard Chartered MY
Highly Commended: Maybank
Best Card Offering
WINNER: General Card Services Limited
Highly Commended: RCBC Bankard
Highly Commended: DBS Bank
Best Payment Innovation
WINNER: UOB
Highly Commended: Maybank
Highly Commended: DBS Bank
Best Retirement Product and Service Initiative
WINNER: UOB
PROCESS AND STRATEGY AWARDS
Excellence in Loan Origination
WINNER: Taishin Bank
Highly Commended: UOB
Highly Commended: CTBC Bank Co., Ltd.
Excellence in Client On-Boarding and Communication
WINNER: Standard Chartered Bank Korea
Highly Commended: Citi Malaysia
Highly Commended: Security Bank Corporation
Excellence in Business Model Innovation
WINNER: Alliance Bank Malaysia Berhad
Highly Commended: Ngern Tid Lor Company Limited
Highly Commended: Taishin Bank
Dynamic Third-Party Collaboration
WINNER: Kasikorn Bank PCL
Highly Commended: Standard Chartered Bank Korea
Highly Commended: Citibank Singapore Limited
Best Innovation Programme
WINNER: DBS Bank
Highly Commended: Taishin Bank
Highly Commended: RHB Bank Berhad
Excellence in Customer Centricity
WINNER: OCBC Bank
Highly Commended: Standard Chartered Bank (Singapore) Limited
Highly Commended: United Overseas Bank (Thai) Public Company Limited
MARKETING AND COMMUNICATION AWARDS
Best Social Media Marketing Campaign
WINNER: Citibank Singapore Limited
Highly Commended: Kasikorn Bank PLC
Best Digital Marketing Campaign
WINNER: Citibank Singapore Limited
Highly Commended: Citi Malaysia
Highly Commended: Maybank
Excellence in Internal Communications
WINNER: United Overseas Bank (Thai) Public Company Limited
Highly Commended: Citibank Singapore Limited
Highly Commended: Rizal Commercial Banking Corporation
Excellence in Social Media – Customer Relations and Brand Engagement
WINNER: Taishin Bank
Highly Commended: DBS Bank
Highly Commended: CTBC Bank Co., Ltd.
Best New Product Service or Innovation Launch
WINNER: Standard Chartered Bank Malaysia Berhad
Highly Commended: UOB
Highly Commended: Krungsri Consumer
Best Loyalty Programme
WINNER: Citi Malaysia
Highly Commended: DBS Bank
Highly Commended: Taishin Bank
Most Creative Marketing Collaboration
WINNER: UOB
Best Marketing Campaign – Overall
WINNER: Citibank Singapore Limited
CHANNEL INNOVATION AWARDS
Most Innovative Branch Offering
WINNER: DBS Bank
Highly Commended: Kasikorn Bank PLC
Best ATM Innovation
WINNER: CTBC Bank Co., Ltd.
Highly Commended: Citi Malaysia
Highly Commended: Maybank
Excellence in Internet Banking – Overall
WINNER: DBS Bank
Highly Commended: Standard Chartered Bank (Singapore) Limited
Excellence in Internet Banking – Cross Border
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: DBS Bank
Excellence in Mobile Banking – Overall
WINNER: UOB
Highly Commended: Union Bank of the Philippines
Highly Commended: PT. Bank Sinarmas Tbk.
Excellence in Mobile Banking – Customisation
WINNER: PT Bank CIMB Niaga
Highly Commended: Bank of Ayudhya Public Company Limited
Highly Commended: Alliance Bank Malaysia Berhad
Best App for Customer Experience
WINNER: Union Bank of the Philippines
Highly Commended: UOB
Highly Commended: Cathay United Bank
Best Mobile Wallet Initiative
WINNER: Maybank
Best Multi-Channel Offering
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: DBS Bank
Highly Commended: Alliance Bank Malaysia Berhad
Excellence in Omni-Channel Integration
WINNER: DBS Bank
Highly Commended: Taishin Bank
PEOPLE AWARDS
Best Staff Training and Development Programme
WINNER: Maybank
Highly Commended: DBS Bank
Excellence in Employee Engagement
WINNER: DBS Bank
Best CSR Initiative
WINNER: Maybank (Cambodia) PLC.
Highly Commended: Bank Islam Malaysia Berhad
Highly Commended: Government Savings Bank
TRAILBLAZER AWARDS
Trailblazer 2018 – Institution
WINNER: DBS Bank
Trailblazer 2018 – Individual
WINNER: David Gledhill – DBS Bank
SPONSORSHIP OPPORTUNITIES
Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.
If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948
Speaker opportunities
We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:
Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855
Who won the 2018 awards?
The awards winners were announced and presented at the Awards Gala Dinner on 9th March 2018.
The RBI Asia Trailblazer Awards are regarded as the most credible in the industry, voted by the industry, for the industry.
The awards are based on a rigorous selection process which starts with nominations from industry professionals, including the readership of Retail Banker International. Nominees are then shortlisted and submitted to a panel of judges who decide the finalists in each award category and the overall winner and highly commended.
PRODUCT AND SERVICE AWARDS
Excellence in Mass Affluent Banking
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: Taishin Bank
Highly Commended: Citibank Singapore Limited
Excellence in Service Innovation
WINNER: Alliance Bank Malaysia Berhad
Highly Commended: Kasikorn Bank PCL
Highly Commended: DBS Bank
Excellence in SME Banking
WINNER: DBS Bank
Highly Commended: Maybank
Highly Commended: RHB Bank Berhad
Best Initiative in Financial Inclusion
WINNER: Ngern Tid Lor Company Limited
Highly Commended: Citi Malaysia
Highly Commended: Security Bank Corporation
Best Mortgage Offering
WINNER: CTBC Bank Co., Ltd.
Highly Commended: Bank of Ayudhya Public Company Limited
Highly Commended: RHB Bank Berhad
Best Loan Offering
WINNER: Security Bank Corporation
Highly Commended: UOB
Highly Commended: Standard Chartered Bank (Singapore) Limited
Best Savings Plan Offering
WINNER: UOB
Highly Commended: Standard Chartered MY
Highly Commended: Maybank
Best Card Offering
WINNER: General Card Services Limited
Highly Commended: RCBC Bankard
Highly Commended: DBS Bank
Best Payment Innovation
WINNER: UOB
Highly Commended: Maybank
Highly Commended: DBS Bank
Best Retirement Product and Service Initiative
WINNER: UOB
PROCESS AND STRATEGY AWARDS
Excellence in Loan Origination
WINNER: Taishin Bank
Highly Commended: UOB
Highly Commended: CTBC Bank Co., Ltd.
Excellence in Client On-Boarding and Communication
WINNER: Standard Chartered Bank Korea
Highly Commended: Citi Malaysia
Highly Commended: Security Bank Corporation
Excellence in Business Model Innovation
WINNER: Alliance Bank Malaysia Berhad
Highly Commended: Ngern Tid Lor Company Limited
Highly Commended: Taishin Bank
Dynamic Third-Party Collaboration
WINNER: Kasikorn Bank PCL
Highly Commended: Standard Chartered Bank Korea
Highly Commended: Citibank Singapore Limited
Best Innovation Programme
WINNER: DBS Bank
Highly Commended: Taishin Bank
Highly Commended: RHB Bank Berhad
Excellence in Customer Centricity
WINNER: OCBC Bank
Highly Commended: Standard Chartered Bank (Singapore) Limited
Highly Commended: United Overseas Bank (Thai) Public Company Limited
MARKETING AND COMMUNICATION AWARDS
Best Social Media Marketing Campaign
WINNER: Citibank Singapore Limited
Highly Commended: Kasikorn Bank PLC
Best Digital Marketing Campaign
WINNER: Citibank Singapore Limited
Highly Commended: Citi Malaysia
Highly Commended: Maybank
Excellence in Internal Communications
WINNER: United Overseas Bank (Thai) Public Company Limited
Highly Commended: Citibank Singapore Limited
Highly Commended: Rizal Commercial Banking Corporation
Excellence in Social Media – Customer Relations and Brand Engagement
WINNER: Taishin Bank
Highly Commended: DBS Bank
Highly Commended: CTBC Bank Co., Ltd.
Best New Product Service or Innovation Launch
WINNER: Standard Chartered Bank Malaysia Berhad
Highly Commended: UOB
Highly Commended: Krungsri Consumer
Best Loyalty Programme
WINNER: Citi Malaysia
Highly Commended: DBS Bank
Highly Commended: Taishin Bank
Most Creative Marketing Collaboration
WINNER: UOB
Best Marketing Campaign – Overall
WINNER: Citibank Singapore Limited
CHANNEL INNOVATION AWARDS
Most Innovative Branch Offering
WINNER: DBS Bank
Highly Commended: Kasikorn Bank PLC
Best ATM Innovation
WINNER: CTBC Bank Co., Ltd.
Highly Commended: Citi Malaysia
Highly Commended: Maybank
Excellence in Internet Banking – Overall
WINNER: DBS Bank
Highly Commended: Standard Chartered Bank (Singapore) Limited
Excellence in Internet Banking – Cross Border
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: DBS Bank
Excellence in Mobile Banking – Overall
WINNER: UOB
Highly Commended: Union Bank of the Philippines
Highly Commended: PT. Bank Sinarmas Tbk.
Excellence in Mobile Banking – Customisation
WINNER: PT Bank CIMB Niaga
Highly Commended: Bank of Ayudhya Public Company Limited
Highly Commended: Alliance Bank Malaysia Berhad
Best App for Customer Experience
WINNER: Union Bank of the Philippines
Highly Commended: UOB
Highly Commended: Cathay United Bank
Best Mobile Wallet Initiative
WINNER: Maybank
Best Multi-Channel Offering
WINNER: Standard Chartered Bank (Singapore) Limited
Highly Commended: DBS Bank
Highly Commended: Alliance Bank Malaysia Berhad
Excellence in Omni-Channel Integration
WINNER: DBS Bank
Highly Commended: Taishin Bank
PEOPLE AWARDS
Best Staff Training and Development Programme
WINNER: Maybank
Highly Commended: DBS Bank
Excellence in Employee Engagement
WINNER: DBS Bank
Best CSR Initiative
WINNER: Maybank (Cambodia) PLC.
Highly Commended: Bank Islam Malaysia Berhad
Highly Commended: Government Savings Bank
TRAILBLAZER AWARDS
Trailblazer 2018 – Institution
WINNER: DBS Bank
Trailblazer 2018 – Individual
WINNER: David Gledhill – DBS Bank
SPONSORSHIP OPPORTUNITIES
Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.
If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:
Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948
Speaker opportunities
We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:
Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855