Who won the 2018 awards?


1st January, 1970

Who won the 2018 awards?

The awards winners were announced and presented at the Awards Gala Dinner on 9th March 2018.

The RBI Asia Trailblazer Awards are regarded as the most credible in the industry, voted by the industry, for the industry.

The awards are based on a rigorous selection process which starts with nominations from industry professionals, including the readership of Retail Banker International. Nominees are then shortlisted and submitted to a panel of judges who decide the finalists in each award category and the overall winner and highly commended.

 

PRODUCT AND SERVICE AWARDS

 

Excellence in Mass Affluent Banking

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: Taishin Bank

Highly Commended: Citibank Singapore Limited

 

Excellence in Service Innovation

WINNER: Alliance Bank Malaysia Berhad

Highly Commended: Kasikorn Bank PCL

Highly Commended: DBS Bank

 

Excellence in SME Banking

WINNER: DBS Bank

Highly Commended: Maybank

Highly Commended: RHB Bank Berhad

 

Best Initiative in Financial Inclusion

WINNER: Ngern Tid Lor Company Limited

Highly Commended: Citi Malaysia

Highly Commended: Security Bank Corporation

 

Best Mortgage Offering

WINNER: CTBC Bank Co., Ltd.

Highly Commended: Bank of Ayudhya Public Company Limited

Highly Commended: RHB Bank Berhad

 

Best Loan Offering

WINNER: Security Bank Corporation

Highly Commended: UOB

Highly Commended: Standard Chartered Bank (Singapore) Limited

 

Best Savings Plan Offering

WINNER: UOB

Highly Commended: Standard Chartered MY

Highly Commended: Maybank

 

Best Card Offering

WINNER: General Card Services Limited

Highly Commended: RCBC Bankard

Highly Commended: DBS Bank

 

Best Payment Innovation

WINNER: UOB

Highly Commended: Maybank

Highly Commended: DBS Bank

 

Best Retirement Product and Service Initiative

WINNER: UOB

 

 

PROCESS AND STRATEGY AWARDS

 

Excellence in Loan Origination

WINNER: Taishin Bank

Highly Commended: UOB

Highly Commended: CTBC Bank Co., Ltd.

 

Excellence in Client On-Boarding and Communication

WINNER: Standard Chartered Bank Korea

Highly Commended: Citi Malaysia

Highly Commended: Security Bank Corporation

 

Excellence in Business Model Innovation

WINNER: Alliance Bank Malaysia Berhad

Highly Commended: Ngern Tid Lor Company Limited

Highly Commended: Taishin Bank

 

Dynamic Third-Party Collaboration

WINNER: Kasikorn Bank PCL

Highly Commended: Standard Chartered Bank Korea

Highly Commended: Citibank Singapore Limited

 

Best Innovation Programme

WINNER: DBS Bank

Highly Commended: Taishin Bank

Highly Commended: RHB Bank Berhad

 

Excellence in Customer Centricity

WINNER: OCBC Bank

Highly Commended: Standard Chartered Bank (Singapore) Limited

Highly Commended: United Overseas Bank (Thai) Public Company Limited

 

 

MARKETING AND COMMUNICATION AWARDS

 

Best Social Media Marketing Campaign

WINNER: Citibank Singapore Limited

Highly Commended: Kasikorn Bank PLC

 

Best Digital Marketing Campaign

WINNER: Citibank Singapore Limited

Highly Commended: Citi Malaysia

Highly Commended: Maybank

 

Excellence in Internal Communications

WINNER: United Overseas Bank (Thai) Public Company Limited

Highly Commended: Citibank Singapore Limited

Highly Commended: Rizal Commercial Banking Corporation

 

Excellence in Social Media – Customer Relations and Brand Engagement

WINNER: Taishin Bank

Highly Commended: DBS Bank

Highly Commended: CTBC Bank Co., Ltd.

 

Best New Product Service or Innovation Launch

WINNER: Standard Chartered Bank Malaysia Berhad

Highly Commended: UOB

Highly Commended: Krungsri Consumer

 

Best Loyalty Programme

WINNER: Citi Malaysia

Highly Commended: DBS Bank

Highly Commended: Taishin Bank

 

Most Creative Marketing Collaboration

WINNER: UOB

 

Best Marketing Campaign – Overall

WINNER: Citibank Singapore Limited

 

 

CHANNEL INNOVATION AWARDS

 

Most Innovative Branch Offering

WINNER: DBS Bank

Highly Commended: Kasikorn Bank PLC

 

Best ATM Innovation

WINNER: CTBC Bank Co., Ltd.

Highly Commended: Citi Malaysia

Highly Commended: Maybank

 

Excellence in Internet Banking – Overall

WINNER: DBS Bank

Highly Commended: Standard Chartered Bank (Singapore) Limited

 

Excellence in Internet Banking – Cross Border

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: DBS Bank

 

Excellence in Mobile Banking – Overall

WINNER: UOB

Highly Commended: Union Bank of the Philippines

Highly Commended: PT. Bank Sinarmas Tbk.

 

Excellence in Mobile Banking – Customisation

WINNER: PT Bank CIMB Niaga 

Highly Commended: Bank of Ayudhya Public Company Limited

Highly Commended: Alliance Bank Malaysia Berhad

 

Best App for Customer Experience

WINNER: Union Bank of the Philippines

Highly Commended: UOB

Highly Commended: Cathay United Bank

 

Best Mobile Wallet Initiative

WINNER: Maybank

 

Best Multi-Channel Offering

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: DBS Bank

Highly Commended: Alliance Bank Malaysia Berhad

 

Excellence in Omni-Channel Integration

WINNER: DBS Bank

Highly Commended: Taishin Bank

 

 

PEOPLE AWARDS

 

Best Staff Training and Development Programme

WINNER: Maybank

Highly Commended: DBS Bank

 

Excellence in Employee Engagement

WINNER: DBS Bank

 

Best CSR Initiative

WINNER: Maybank (Cambodia) PLC.

Highly Commended: Bank Islam Malaysia Berhad

Highly Commended: Government Savings Bank

 

 

TRAILBLAZER AWARDS

 

Trailblazer 2018 – Institution

WINNER: DBS Bank

 

Trailblazer 2018 – Individual

WINNER: David Gledhill – DBS Bank

SPONSORSHIP OPPORTUNITIES

Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.

If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:

Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948

Speaker opportunities

We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:

Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855

Who won the 2018 awards?


1st January, 1970

Who won the 2018 awards?

The awards winners were announced and presented at the Awards Gala Dinner on 9th March 2018.

The RBI Asia Trailblazer Awards are regarded as the most credible in the industry, voted by the industry, for the industry.

The awards are based on a rigorous selection process which starts with nominations from industry professionals, including the readership of Retail Banker International. Nominees are then shortlisted and submitted to a panel of judges who decide the finalists in each award category and the overall winner and highly commended.

 

PRODUCT AND SERVICE AWARDS

 

Excellence in Mass Affluent Banking

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: Taishin Bank

Highly Commended: Citibank Singapore Limited

 

Excellence in Service Innovation

WINNER: Alliance Bank Malaysia Berhad

Highly Commended: Kasikorn Bank PCL

Highly Commended: DBS Bank

 

Excellence in SME Banking

WINNER: DBS Bank

Highly Commended: Maybank

Highly Commended: RHB Bank Berhad

 

Best Initiative in Financial Inclusion

WINNER: Ngern Tid Lor Company Limited

Highly Commended: Citi Malaysia

Highly Commended: Security Bank Corporation

 

Best Mortgage Offering

WINNER: CTBC Bank Co., Ltd.

Highly Commended: Bank of Ayudhya Public Company Limited

Highly Commended: RHB Bank Berhad

 

Best Loan Offering

WINNER: Security Bank Corporation

Highly Commended: UOB

Highly Commended: Standard Chartered Bank (Singapore) Limited

 

Best Savings Plan Offering

WINNER: UOB

Highly Commended: Standard Chartered MY

Highly Commended: Maybank

 

Best Card Offering

WINNER: General Card Services Limited

Highly Commended: RCBC Bankard

Highly Commended: DBS Bank

 

Best Payment Innovation

WINNER: UOB

Highly Commended: Maybank

Highly Commended: DBS Bank

 

Best Retirement Product and Service Initiative

WINNER: UOB

 

 

PROCESS AND STRATEGY AWARDS

 

Excellence in Loan Origination

WINNER: Taishin Bank

Highly Commended: UOB

Highly Commended: CTBC Bank Co., Ltd.

 

Excellence in Client On-Boarding and Communication

WINNER: Standard Chartered Bank Korea

Highly Commended: Citi Malaysia

Highly Commended: Security Bank Corporation

 

Excellence in Business Model Innovation

WINNER: Alliance Bank Malaysia Berhad

Highly Commended: Ngern Tid Lor Company Limited

Highly Commended: Taishin Bank

 

Dynamic Third-Party Collaboration

WINNER: Kasikorn Bank PCL

Highly Commended: Standard Chartered Bank Korea

Highly Commended: Citibank Singapore Limited

 

Best Innovation Programme

WINNER: DBS Bank

Highly Commended: Taishin Bank

Highly Commended: RHB Bank Berhad

 

Excellence in Customer Centricity

WINNER: OCBC Bank

Highly Commended: Standard Chartered Bank (Singapore) Limited

Highly Commended: United Overseas Bank (Thai) Public Company Limited

 

 

MARKETING AND COMMUNICATION AWARDS

 

Best Social Media Marketing Campaign

WINNER: Citibank Singapore Limited

Highly Commended: Kasikorn Bank PLC

 

Best Digital Marketing Campaign

WINNER: Citibank Singapore Limited

Highly Commended: Citi Malaysia

Highly Commended: Maybank

 

Excellence in Internal Communications

WINNER: United Overseas Bank (Thai) Public Company Limited

Highly Commended: Citibank Singapore Limited

Highly Commended: Rizal Commercial Banking Corporation

 

Excellence in Social Media – Customer Relations and Brand Engagement

WINNER: Taishin Bank

Highly Commended: DBS Bank

Highly Commended: CTBC Bank Co., Ltd.

 

Best New Product Service or Innovation Launch

WINNER: Standard Chartered Bank Malaysia Berhad

Highly Commended: UOB

Highly Commended: Krungsri Consumer

 

Best Loyalty Programme

WINNER: Citi Malaysia

Highly Commended: DBS Bank

Highly Commended: Taishin Bank

 

Most Creative Marketing Collaboration

WINNER: UOB

 

Best Marketing Campaign – Overall

WINNER: Citibank Singapore Limited

 

 

CHANNEL INNOVATION AWARDS

 

Most Innovative Branch Offering

WINNER: DBS Bank

Highly Commended: Kasikorn Bank PLC

 

Best ATM Innovation

WINNER: CTBC Bank Co., Ltd.

Highly Commended: Citi Malaysia

Highly Commended: Maybank

 

Excellence in Internet Banking – Overall

WINNER: DBS Bank

Highly Commended: Standard Chartered Bank (Singapore) Limited

 

Excellence in Internet Banking – Cross Border

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: DBS Bank

 

Excellence in Mobile Banking – Overall

WINNER: UOB

Highly Commended: Union Bank of the Philippines

Highly Commended: PT. Bank Sinarmas Tbk.

 

Excellence in Mobile Banking – Customisation

WINNER: PT Bank CIMB Niaga 

Highly Commended: Bank of Ayudhya Public Company Limited

Highly Commended: Alliance Bank Malaysia Berhad

 

Best App for Customer Experience

WINNER: Union Bank of the Philippines

Highly Commended: UOB

Highly Commended: Cathay United Bank

 

Best Mobile Wallet Initiative

WINNER: Maybank

 

Best Multi-Channel Offering

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: DBS Bank

Highly Commended: Alliance Bank Malaysia Berhad

 

Excellence in Omni-Channel Integration

WINNER: DBS Bank

Highly Commended: Taishin Bank

 

 

PEOPLE AWARDS

 

Best Staff Training and Development Programme

WINNER: Maybank

Highly Commended: DBS Bank

 

Excellence in Employee Engagement

WINNER: DBS Bank

 

Best CSR Initiative

WINNER: Maybank (Cambodia) PLC.

Highly Commended: Bank Islam Malaysia Berhad

Highly Commended: Government Savings Bank

 

 

TRAILBLAZER AWARDS

 

Trailblazer 2018 – Institution

WINNER: DBS Bank

 

Trailblazer 2018 – Individual

WINNER: David Gledhill – DBS Bank

SPONSORSHIP OPPORTUNITIES

Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.

If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:

Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948

Speaker opportunities

We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:

Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855

Who won the 2018 awards?


1st January, 1970

Who won the 2018 awards?

The awards winners were announced and presented at the Awards Gala Dinner on 9th March 2018.

The RBI Asia Trailblazer Awards are regarded as the most credible in the industry, voted by the industry, for the industry.

The awards are based on a rigorous selection process which starts with nominations from industry professionals, including the readership of Retail Banker International. Nominees are then shortlisted and submitted to a panel of judges who decide the finalists in each award category and the overall winner and highly commended.

 

PRODUCT AND SERVICE AWARDS

 

Excellence in Mass Affluent Banking

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: Taishin Bank

Highly Commended: Citibank Singapore Limited

 

Excellence in Service Innovation

WINNER: Alliance Bank Malaysia Berhad

Highly Commended: Kasikorn Bank PCL

Highly Commended: DBS Bank

 

Excellence in SME Banking

WINNER: DBS Bank

Highly Commended: Maybank

Highly Commended: RHB Bank Berhad

 

Best Initiative in Financial Inclusion

WINNER: Ngern Tid Lor Company Limited

Highly Commended: Citi Malaysia

Highly Commended: Security Bank Corporation

 

Best Mortgage Offering

WINNER: CTBC Bank Co., Ltd.

Highly Commended: Bank of Ayudhya Public Company Limited

Highly Commended: RHB Bank Berhad

 

Best Loan Offering

WINNER: Security Bank Corporation

Highly Commended: UOB

Highly Commended: Standard Chartered Bank (Singapore) Limited

 

Best Savings Plan Offering

WINNER: UOB

Highly Commended: Standard Chartered MY

Highly Commended: Maybank

 

Best Card Offering

WINNER: General Card Services Limited

Highly Commended: RCBC Bankard

Highly Commended: DBS Bank

 

Best Payment Innovation

WINNER: UOB

Highly Commended: Maybank

Highly Commended: DBS Bank

 

Best Retirement Product and Service Initiative

WINNER: UOB

 

 

PROCESS AND STRATEGY AWARDS

 

Excellence in Loan Origination

WINNER: Taishin Bank

Highly Commended: UOB

Highly Commended: CTBC Bank Co., Ltd.

 

Excellence in Client On-Boarding and Communication

WINNER: Standard Chartered Bank Korea

Highly Commended: Citi Malaysia

Highly Commended: Security Bank Corporation

 

Excellence in Business Model Innovation

WINNER: Alliance Bank Malaysia Berhad

Highly Commended: Ngern Tid Lor Company Limited

Highly Commended: Taishin Bank

 

Dynamic Third-Party Collaboration

WINNER: Kasikorn Bank PCL

Highly Commended: Standard Chartered Bank Korea

Highly Commended: Citibank Singapore Limited

 

Best Innovation Programme

WINNER: DBS Bank

Highly Commended: Taishin Bank

Highly Commended: RHB Bank Berhad

 

Excellence in Customer Centricity

WINNER: OCBC Bank

Highly Commended: Standard Chartered Bank (Singapore) Limited

Highly Commended: United Overseas Bank (Thai) Public Company Limited

 

 

MARKETING AND COMMUNICATION AWARDS

 

Best Social Media Marketing Campaign

WINNER: Citibank Singapore Limited

Highly Commended: Kasikorn Bank PLC

 

Best Digital Marketing Campaign

WINNER: Citibank Singapore Limited

Highly Commended: Citi Malaysia

Highly Commended: Maybank

 

Excellence in Internal Communications

WINNER: United Overseas Bank (Thai) Public Company Limited

Highly Commended: Citibank Singapore Limited

Highly Commended: Rizal Commercial Banking Corporation

 

Excellence in Social Media – Customer Relations and Brand Engagement

WINNER: Taishin Bank

Highly Commended: DBS Bank

Highly Commended: CTBC Bank Co., Ltd.

 

Best New Product Service or Innovation Launch

WINNER: Standard Chartered Bank Malaysia Berhad

Highly Commended: UOB

Highly Commended: Krungsri Consumer

 

Best Loyalty Programme

WINNER: Citi Malaysia

Highly Commended: DBS Bank

Highly Commended: Taishin Bank

 

Most Creative Marketing Collaboration

WINNER: UOB

 

Best Marketing Campaign – Overall

WINNER: Citibank Singapore Limited

 

 

CHANNEL INNOVATION AWARDS

 

Most Innovative Branch Offering

WINNER: DBS Bank

Highly Commended: Kasikorn Bank PLC

 

Best ATM Innovation

WINNER: CTBC Bank Co., Ltd.

Highly Commended: Citi Malaysia

Highly Commended: Maybank

 

Excellence in Internet Banking – Overall

WINNER: DBS Bank

Highly Commended: Standard Chartered Bank (Singapore) Limited

 

Excellence in Internet Banking – Cross Border

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: DBS Bank

 

Excellence in Mobile Banking – Overall

WINNER: UOB

Highly Commended: Union Bank of the Philippines

Highly Commended: PT. Bank Sinarmas Tbk.

 

Excellence in Mobile Banking – Customisation

WINNER: PT Bank CIMB Niaga 

Highly Commended: Bank of Ayudhya Public Company Limited

Highly Commended: Alliance Bank Malaysia Berhad

 

Best App for Customer Experience

WINNER: Union Bank of the Philippines

Highly Commended: UOB

Highly Commended: Cathay United Bank

 

Best Mobile Wallet Initiative

WINNER: Maybank

 

Best Multi-Channel Offering

WINNER: Standard Chartered Bank (Singapore) Limited

Highly Commended: DBS Bank

Highly Commended: Alliance Bank Malaysia Berhad

 

Excellence in Omni-Channel Integration

WINNER: DBS Bank

Highly Commended: Taishin Bank

 

 

PEOPLE AWARDS

 

Best Staff Training and Development Programme

WINNER: Maybank

Highly Commended: DBS Bank

 

Excellence in Employee Engagement

WINNER: DBS Bank

 

Best CSR Initiative

WINNER: Maybank (Cambodia) PLC.

Highly Commended: Bank Islam Malaysia Berhad

Highly Commended: Government Savings Bank

 

 

TRAILBLAZER AWARDS

 

Trailblazer 2018 – Institution

WINNER: DBS Bank

 

Trailblazer 2018 – Individual

WINNER: David Gledhill – DBS Bank

SPONSORSHIP OPPORTUNITIES

Arena’s business-to-business events offer a myriad of opportunities for sponsors and exhibitors to drive their businesses forward.
Our sponsorship packages help companies educate ther target market on key industry issues and spread brand awareness throughout the
industry.

If you want to discuss how we can help you generate leads and add-value to your corporate and brand image please contact:

Paul Adams
pauladams@arena-international.com
+44 (0)20 7936 6948

Speaker opportunities

We identify and invite individuals we believe to be the best speakers in the market, if you think you can make a difference to the quality of our events please contact:

Hannah Toms
Hannah.Toms@arena-international.com
+44 (0)20 7936 6855